Le client n'a pas laissé de commentaire.
Ali Z.
Customer Reviews for Depanneur JMI
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Pro: Owner was very kind and accommodating and from a service level perspective, the experience was fantastic. Con: the truck itself needed much TLC.
Bryan G.L'application apps ne fonctionne pas tres bien tres long et lent et crash constantment
claude C.The person helped me was very friendly. The overall process to rent was smooth.
Vishal N.The guy was nice but the fuel gauge check seems very subjective. I filled it back to where it was as he said i was still short some and charged me $20 extra. The trucks need more information about the fuel, either give me a full tank so i can just too off, or tell me how big the tank is. I'm not going to overfill so you get more fuel out of it, especially after the poor service from the pickup.
Francis K.Très bien
Wilson R.The person helping was very kind and all was good
Caroline S.Jmi Dep owner and representative is very nice and friendly. We love to rent from there.
Amany N.JMI made everything so easy, in and out within 15 mins.
Daniel D.The van was very slippery in snow due to worn tires probably.
Andre S.Actually it charged me 24miles more. When I received truck, the guy didn't check mileage with me, Therefore I told myself it is better to take a picture to avoid wrong mileage calculation since he really charge mileage expensive. Once I am back to return the truck, his system records is not same as my picture. I explained to him but he ignored my any explanation. Even I showed him the picture timestamp which shows the morning when I received the truck.
Liqun L.Price per miles too expensive!
Sophia J.They had the vehicle I needed and was a great alternative to the local U-Haul dealer. Thanks
Raquel N.He was excellent
Farshad F.Person is kind of demanding for things. He mentioned if blankets not folded back and put in back again there was extra charge. Never been told this in any other location. Equipment is definitely not really maintained by location, persons warms if not clean at come back there is a 25$ penalty. Truck handbrake release gets stuck.
ABEL F.Why is this new thing with Uhaul where they are charging 25$ for the moving trucks having dust in them. Do you not have people to clean the trucks?
arden C.no other choices in the area
Leonard S.Great friendly customer service. Nice and easy to deal with. no hassles no complaints
stewart M.Fewer demand for photos
tim E.If it ain't broke leave it alone.
Samuel R.dont use the location the agent charges more than you paid
baofeng B.The gentleman that runs this operation is amazing. I wish everyone I met was as nice and knowledgeable as this man. Top marks.
Jean M.Awesome
Edwin M.The representative was very friendly and professional. The store however, was filthy.
Thomas F.Impeccable service and very friendly reception Very happy with service
JocelyneG D.Need to improve honesty.
Frantz A.Convenient and an easy rental process in place. The information provided was accurate and the pick-up and delivery of the vehicule just as confirmed. The initial requirement was to get hold of the vehicule in Laval, however there was no availability and had to drive to Dollard-des-Ormeaux to pick-up the vehicule. Other then that, great service!
Christian M.I don't have any right now. Thanks.
Viorel P.I didn't feel treated With respect. There was a bump on the vehicle that the guy try to put on me. I will definitely not go back there if I am not force because I don't trust the personnel's.
Frantz A.The store was a mess and the cab of the pick up I rented was filthy. Mud and crap all over the doors, seats and center console.
Daniel R.The owner of the establishment was very unpleasant complaining a lot because there was no space to park the truck and trailer. Even though I told him that Uhaul had called me and told me that would be the drop off location, he didn't stop complaining to me. He refused to make an inspection with me to check the truck. Uhaul charged me a cleaning fee, but I already took the truck without being clean. They also charged me more for gas because they registered the gas gauge above the real one, even though I have photos to prove it.
Alex C.The man who runs this store is a real gem of a person! 11/10
Alexander L.everything ran smoothly for us.
Guylaine S.The fellow was totally unprofessional. Calling me “my friendâ€. Not letting me review the rental contract… Imposing a return time of 6:45PM stating he was closing at 7PM (when in fact the rate would have been the same for a 24h period). Being rude and not accommodating. And “renting†unhautorized equipment straps at 5$…
alex C.Good service. Very helpful and obliging.
John W.We brought back the truck clean and put back same amount of gasoline there was initially. Had to argue with the guy so he doesn't charge 30$ extra for gas because he said there was a bit missing. Luckily we had pictures as proof
kassandra C.I wont rent a van again from Uhaul as it charged me 81 $ for total 20 km driving and moving a double bed. There is 20 $ unexpected extra charge called "charge for returning the van after the openning time of the store", but I returned the van 1 h before the return time in my contract. I emailed them about this problem but no response yet. Before I thought about Uhaul as an affordable and hassle free moving option but not anymore. Be careful with the charges and your contract if you want to use it.
Sanaz S.The whole experience was horrible. I received a quote, I picked up my vehicle with an estimate which exceeded both amount of mileage and time and I ended up paying far more. Was unable to do a mobile pickup, had to wait 45 minutes for someone to show up and customer service was not helpful. Overall very disappointing.
Maria V.Enter exact gasoline amount and verify exactly the amount there is in the car
Giovanni R.Staff was amazing
Delaan Joy V.Gave the truck I reserved to another client. Wasted 1 hour of my time. They charged me more for the truck compared to the hours used.
Ryan E.Very helpful and understanding
Ubendra P.Depanneur JMI provided excellent service. Very satisfied Ed
Edward M.Excellent and friendly service!
JosephCarlyle T.The gas gauge on this vehicle did not function correctly and resulted in me filling way too much fuel upon the return of the vehicle. I have photographs proving that the gauge didn't move, but U-Haul want nothing to hear about it, they do not care. I spoke to the franchisee owner and U-Haul customer service and they both say the same thing which is that they are not responsible for overfilling the tank. I told them my dispute is not the fill but the defective gauge. I would like someone to call me back. Someone owes me for a half tank!
Derek B.Over charge whit no raison and keep adding??
Jeanmark F.The owner of the depanneur was very helpful and polite.
Magdalena R.Fast, efficient and friendly; excellent service, thank you, Martin
france L.There were coffee stains in the cockpit. The owner was racist, generalized my birthplace just by my surname( exact words : "are you from UP or Bihar(poorer and crime ridden place in India)?" also told me about the child marriage documentary he saw on BBC about India and used abusive language while describing the things he saw on TV.
Bhupinder Y.Service at counter was excellent
Rich K.