Évaluations des clients Depot Gift Shop

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Depot Gift Shop

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Andrew E. le

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Great customer service

Donna W. le

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I was able to pick the truck up on a Sunday! Best customer service ever! Thank you for all your assistance!

Manuel C. le

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Le client n'a pas laissé de commentaire.

Patric S. le

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Le client n'a pas laissé de commentaire.

Pamela C. le

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Le client n'a pas laissé de commentaire.

Jo Ann D. le

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even though they were sick they answered my call and informed me were to drop off and confirmed return

Andy P. le

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I call for pick lady came from town see give me key paper work her printer is not work see sent me e mail is ok but see lold me gas tank is full when I driving I see tank on gas same amount gas I fill when droup they charge 27 extra gas money I need refund

Eric S. le

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The pick up and drop off locations were great. There were, however, serious problems with U-Haul’s “traffic” personnel and system. I made the reservation in person at the drop off location; the personnel there were very helpful and even told me where I could park the truck when I returned it. At the pick-up location I told the personnel where I would be returning the truck. When I was almost done unloading it, I called the drop off location to say I would be returning the truck that night or early morning, which I did. On the morning that it was due, at 0756 I received a text from U-Haul stating that the truck was due at 0800 at a different drop off location. I called the personnel at this new location and told her that the truck had already been dropped off at the previously arranged location. She gave me the number to their “traffic” controller and asked that I call there to let them know. I spoke with their “traffic” personnel who told me that U-Haul had assigned that truck to the new location, and that I could go to the original drop off location and get the keys so that I could relocate their truck for them, or I could ask the personnel where I had dropped the truck to “check it in” as she was unable to make contact with them. The personnel where I had returned the truck said they would take care of it. Two days later I received an email from U-Haul’s Equipment Recovery Unit that said the truck had not been returned and they had been unable to contact me. Bear in mind, this is after speaking with at least four personnel from U-Haul who all knew that the truck had been returned to the originally arranged location. U-Haul's system created several hours of work for me that I needed to have spent elsewhere.

Martha B. le

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Mrs. Deanna, the manager, was very kind, polite, and helpful. She is to be commended for her followup and keeping her vehicles clean.

Diane S. le

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Le client n'a pas laissé de commentaire.

Rita F. le

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Le client n'a pas laissé de commentaire.

Danny H. le

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Le client n'a pas laissé de commentaire.

Danny H. le

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Le client n'a pas laissé de commentaire.

EMILY B. le

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Le client n'a pas laissé de commentaire.

Lyndy J. le

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Le client n'a pas laissé de commentaire.

Tom N. le

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Le client n'a pas laissé de commentaire.

Kristina S. le

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Le client n'a pas laissé de commentaire.

Timothy M. le

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Provide at-trailer advice or assistance for proper attachment to the vehicle. Short staffed facilities should consider this comment, if only in the name of safety.

Jerry W. le

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Memorial holiday weekend no one working, drop off available only

Loretta H. le

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Wonderful transaction!! The lady was sweet as she could be. No problems at all. I would definitely go there again if I ever need a U-Haul.

Jamie B. le

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Where we put our boxes up top all got wet because the truck leaked.

Randal C. le

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Le client n'a pas laissé de commentaire.

Mary L. le

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It's hard to improve on perfection! Job well done and be thank you

henry N. le

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Le client n'a pas laissé de commentaire.

gordon Z. le

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Le client n'a pas laissé de commentaire.

Patrick R. le

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I made my reservation online and provided all necessary info and my credit card information (master order # 28985540). I selected that I did *not* want the additional insurance. My total was $79 plus any applicable taxes. After I picked up my trailer, I looked at the invoice and the clerk (Deanna) had charged me $48 for insurance coverage. She did not ask me if I wanted this before charging my credit card and specifically went AGAINST what I had selected when I made my reservation online. This was much higher than I wanted to pay and was done without my permission. I am furious.

Jon F. le

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Deanna debty is a awesome person and she makes renting a u haul great I highly recommend her

vernon G. le

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Ok

Michael C. le

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Le client n'a pas laissé de commentaire.

mark M. le

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Le client n'a pas laissé de commentaire.

Cynthia H. le

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Le client n'a pas laissé de commentaire.

mitch M. le

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Le client n'a pas laissé de commentaire.