Le client n'a pas laissé de commentaire.DEVKI P.
Customer Reviews for Derby Appliances
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Edison, NJ 08817
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : 9h30 am à 6h30 pm
- Mar : 9h30 am à 5h pm
- Mer et jeu : 9h30 am à 6h30 pm
- Ven au sam : 9h30 am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was told I would receive a discount by using the mobile scan. I tried several times to access and wasn't successful.Lynnette S.
Le client n'a pas laissé de commentaire.KEVIN W.
U-haul holds your money and then reinbursed you the difference. I believe this system is troublesome and difficult. the location was fine the u-haul service in regards to the bank is not.Bakasa M.
The men at the Derby Appliances rental location were incredibly kind, funny and welcoming. They made renting and returning the van less of a chore. I'll be going to them whenever I need an appliance from now on. As for U-Haul's side, I appreciated the gas gauge to know the exact amount to put in the tank to return it at dispatched level - so convenient & I wish every car rental place did this!CELINE A.
The guys at Derby were Amazing. They were patient, Very professional and extremely helpful before , during and after rental. I kept the truck an extra 2 days and they were so polite. I would advise anyone to use their service if needed. Thx guys.marquis T.
Le client n'a pas laissé de commentaire.Philip L.
A $29,95 rental turned to $101. The truck wasn't there at 1:30 it got back at 1:50 which created a problem for the time I was to return it because they closed at 5pm and and they also rented the furniture dolly I requested to some else that morning. I have never been ripped off by U-Haul before but I really got ripped off this time. I would really look into this site and how their doing business. I definitely will think twice about using U-Haul again in the future.PATRICIA M.
Le client n'a pas laissé de commentaire.David N.
Le client n'a pas laissé de commentaire.Edwin E.
Le client n'a pas laissé de commentaire.Rachel B.
I found out that initial estimates were around 55$ but when I returned actual cost was around 75$, Though I did booking from 5 PM I could only pick up after 6 PM, but the location was amazing and staff were very helpful and friedly.BHARAT SHYAM D.
Firstly, I want to say that everyone at Derby Appliance was amazing and friendly. My problem is mainly with U-Haul. I scheduled a mobile pickup, but the process would not allow me to use my temporary paper listen every as I have recently done an out of state license transfer from NY to NJ. I even had a photo of my old license, AND had my passport with me for Identification - this is something that should be able to be resolved over the phone speaking with a human being, but the rep told me I needed to wait for the location to open (almost 1 hour later, putting me behind schedule by an hour). Luckily, everyone at Derby was nice enough and it was no big deal, but I was still an hour late and I was renting this UHaul for work purposes. Then, I get in the van, and the low pressure light is on, as well as the fuel being lower than the release that I had signed indoors (by a 1/4 of a tank). All in all, I spent more money in gas, lost time bc of mobile check in, and lost time because I needed to service the rear wheel.TIMOTHY M.
This review is not really about the pick up location. It is about the UHAUL COMPANY ITSELF! The day before I was to pick up, I received a text message to confirm pick up. When I got to the location, they had no record of me picking up. I checked that text again and noticed that UHAUL HAD SWITCHED ME TO A DIFFERENT LOCATION!! Same town but different street address. So, at their leisure, they switch you??!! As a result, I paid $200 more than my confirmed email, of several weeks prior, for the original location. The folks at the pick up location were nice and accommodating, as they got me into the only truck left of the size I needed. IT IS UHAUL CORPORATE I HAVE A PROBLEM WITH!! The truck's cab was good - AC, charging ports, spacious, comfortable - but the ROOF LEAKED RAIN WATER onto my belonging in the box section. Word to the wise: Do not rent from Uhaul!! They switch things around on you, and they have very confusing policies. They should make these all very prominent, so the customer knows what he is up against.Keith C.
Le client n'a pas laissé de commentaire.STEPHEN M.
Very good service.Antonio M.
Le client n'a pas laissé de commentaire.GRYGORII R.
This was my first experience to use UHaul and I am very much satisfied. I strongly recommend others to make use of their service. They have variety of options to meet individual need.RUDRA B.
Le client n'a pas laissé de commentaire.FRANK L.
Le client n'a pas laissé de commentaire.HARISANKAR V.
The van had a compromised right front tire, was dirty, the fuel gauge was not where it should be and Scott added CDW without my consent. Made a reservation via the app with contactless pickup, yet when I got to the location had to wait ~20-min for Scott to return to get the Van. When he arrived he insisted on changing to a standard pickup and in the process added CDW ($110) charge to the reservation.Muhammed B.
With Truck rental, I also requested for dolly and pads but it was on there inside the truck. The rental was on Sunday and mobile pickup it made my experience more difficult in moving without dolly and pads. So pls call a day before and make sure you have your requested stuff before pickup.Satyaprak R.
I have reservations for 10:00 AM and we got the truck at 11:00 AM. Store has messed up on the reservation with different PATEL and then I have to wait for 1 hours to get the truck. Not satisfied with the service at all.JAYKUMAR P.
Uhaul is great for the money!William F.
Scott is the greatest.Domenic T.
Le client n'a pas laissé de commentaire.Bakasa M.
Le client n'a pas laissé de commentaire.MONICA F.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.MELAINE M.
Le client n'a pas laissé de commentaire.Charles W.
Le client n'a pas laissé de commentaire.SETH F.
Le client n'a pas laissé de commentaire.Deirdre P.
This has been the worst customer experience in the last 10 years. I originally booked a one way ride. UHaul changed it to an in town route and made me return it to Derby and charged me an extra day plus ancillary services. I want a credit back to my bill now so that my final bill is no more than the original estimate of $234. You have charged me $150 more than my original reservation. This is the ultimate bait and switch. Furthermore, they gave me the wrong truck which I had to return after I had already left the location after having to jump start that truck due to a dead battery. I can be reached at my phone # on record.WILLIAM N.
Le client n'a pas laissé de commentaire.Vidyasaga P.
Great location. Staff was extremely helpful. However the steering on the 20ft truck we rented was questionable- seems there are mechanical issues.Aaron S.
Le client n'a pas laissé de commentaire.FRED S.
Why am i getting this , i never used it, i left NJ 4 years back. this is the second time i get a CSAT request for a journey i didnot doCARLOS C.
They were excellent and very professionalVIJAYA G.
Le client n'a pas laissé de commentaire.Matthew R.
Le client n'a pas laissé de commentaire.APOORVA S.
Try not charging for gas just because you think the customer isn't going to check the receipt. I put more gas in the tank then what I started with and was still charged. While confronting the sales rep about the issue with the gas I was brushed off and never refunded. I will NEVER recommend Uhaul again if this location is a representation of your brand.ROSALYN V.
Le client n'a pas laissé de commentaire.JOHN N.
Le client n'a pas laissé de commentaire.NICOLE P.
Outstanding costumer service, I will recommend this location to everyone.LISSETTE G.
Le client n'a pas laissé de commentaire.James C.
The mobile app was non-functional, so the off-hours check-in and return process was really unpleasant.Anna H.
Extremely helpful.Jorge C.
Le client n'a pas laissé de commentaire.Saurabh J.
For online return , photos are required to upload it.so Please mention pictures are required before you drop the keys in the box.RAMACHANDRAN K.
Le client n'a pas laissé de commentaire.Knut B.
We got there with no problems, easy to find, friendly people, fast and efficient service. All questions were answered and got bunch of emails from uhaul to help us down the road with any additional help. So at this point, I have nothing to suggest for improvement.SYLVIE V.
Le client n'a pas laissé de commentaire.CARL G.
Le client n'a pas laissé de commentaire.CHRISTINE L.
Le client n'a pas laissé de commentaire.Xinye C.
Le client n'a pas laissé de commentaire.Hongyu L.
Le client n'a pas laissé de commentaire.Amir A.
Le client n'a pas laissé de commentaire.VIKTOR K.
This was the first time renting from this location and would definitely use them again in the future.Robert K.
The language in the rental agreement is very confusing meaning picking a location that may not be available on the day you need it. I thought I would be charged whether or not a van was available to me . But I pulled the trigger anyway because I really needed the Van.. the best experience is when a live operator called me to confirm she went over clearly what I would be charge and my pick up location and time allocated. The human touch is valuable in customer experience. Also the gentlem at the pick up place was very accommodating and pleasant. Thank you Uhal!JEAN M.
I used the app to pick up the truck and it took forever to get the approval and there were too many steps. Also, I wish I knew in advance that I had to give the 3rd party contact to pick up the truck. Other than that, the overall experience was good.Nicholas L.
Le client n'a pas laissé de commentaire.LESSLIE M.
Le client n'a pas laissé de commentaire.Theresa R.
This place is easy and convenient.BARBARAE S.
I was charged 1,99 per mile.. but it should be 0,99 per mile .. no one was answering why I had been charged more ..Chandramathan J.
I was billed for a safe move that I didn't order, but I believe the office is taken care of that. The people in Derby appliances did a great jobSTEVEN N.
Very nice, and easy pick up process. I will go back for sure. Merci.LOUIS T.
Le client n'a pas laissé de commentaire.Prasanna B.
Le client n'a pas laissé de commentaire.Christina M.
Le client n'a pas laissé de commentaire.Neel P.
charged me for 30 miles and I did not go 30 milesKIMBERLY W.
Le client n'a pas laissé de commentaire.VIJAY S.
Le client n'a pas laissé de commentaire.Shanayia W.
Le client n'a pas laissé de commentaire.Deep D.
Le client n'a pas laissé de commentaire.Patrick S.
Le client n'a pas laissé de commentaire.Kaitlyn O.
Le client n'a pas laissé de commentaire.Rhonda T.
Find a way to simplify the checkout procedure. I used the online check-in and checkout, and it took half an hour to check out and about 20 minutes to check-in upon return.James B.
Good equipment. Convenient service.Andrew E.
The employees at the Edison location were very friendly, both at the time of pick-up and drop off.Dilshad S.
Le client n'a pas laissé de commentaire.Lillian H.
Scott was very good and got us checked in and on the road quickly.David S.
The gentleman (? Owner) was actually grateful for my business. Drop-off took literally seconds.John D.
it took over 30 minutes to confirm pick up. I was charged full amount and not reimbursed for the time spent waiting on U-Haul system to approve me. If that happens then drop off time should be extended to reflect lost time or customers should be reimbursed.Arnold W.
The equipment was dirty. The AC didn't work. I returned the truck almost immediately. I did not use it for moving and the day was ruined. I am requesting a full refund.Glenn K.
Last minute rental - the app found the location nearest me with the truck and Derby's got me out of there (and back in) with no hassle.GUY P.
Le client n'a pas laissé de commentaire.LaSarah D.
Le client n'a pas laissé de commentaire.Paul K.
Le client n'a pas laissé de commentaire.Dana S.
Everyone was polite and very helpful at derby appliance. The rental process was quick and painless. Dropping off was just as easy. Would highly recommend......:-)LISA G.
Le client n'a pas laissé de commentaire.Jose M.
most locationSandy P.
Wonderful experienceYVONNERENEE H.
Le client n'a pas laissé de commentaire.Joachim P.
Le client n'a pas laissé de commentaire.robert L.
Le client n'a pas laissé de commentaire.MERCEDES C.
Since this site is actually an appliance store, when the computers went down at the UHaul site, the agents didn't know how to deal with the difficulty presented to them.Alison B.
Price is highNibu P.
Le client n'a pas laissé de commentaire.Marquita T.
Le client n'a pas laissé de commentaire.Jeffrey H.