He was very nice and respectful, took all our info and equipment quickly.
Conner H.
Customer Reviews for Derrick Snacks & Deli
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Great service
Remi N.The location wasn't bad because of the owners fault. It was a bad experience because the guy on the phone when I made my phone reservation Although was very polite and fast, he was almost too fast and didn't listen to what I needed. He even got upset when I would jump slightly off the “ script “ he had. I felt it was not more effective than interacting with an automated phone service. Also he forgot to mention that the location I was going to pick the van up was an “automated “ pick up. I had no idea I had to do it online. It wasn't a huge deal but on a very busy stressful day already me and my wife felt blindsided to have to to extra steps we were not familiar with. It is about being mentally prepared for it. So it was a terrible experience but not because anyone was not polite just missed out on basic info
Christian C.Location was fine. Uhaul was not. My truck did not have the appliance dolly I reserved. I rented the truck for the sole purpose of picking up a stove (this is the smallest truck with an EZramp and I am a 54 year old woman - I needed to be able to wheel the stove in). No dolly made the truck useless - had to carry the stove, very dangerous- could have used my own pickup for that. Complete waste of money. Also, truck was just under 1/4 tank when I picked it up - had to stop for gas almost immediately. Fill up your trucks between users. I was very disappointed.
Tania K.Hard to find, there were THREE business in one building, which was confusing and we had to wait a LONG time, something about "OLD UHAUL website."
Susanne H.The guy is rude to begin with and not friendly matter, the manager that called me to assist with my request to re- evaluate the extended time that over charge for extra full day is not kind to speak with, I am a regular u-haul customer I even rented 26' truck front Ontario province one way to alberta that cost more than 4k that I was happy with all the people in u-hual that I am dealing with except for that manager and the person that ssist me at U-hual neighborhood dealer at 41 Ave. They are the only rude u-hual personnel other rhan those two all U-haul I spoke too are kind and propfessional. In the future I will try to avoid that u-hual neighborhood dealer at 41Ave. aside they have the personnel to assist it self assisted and they are rude. I can not recommend this neighborhood other that place and personnel u-haul are great.
Antonio B.Have a Van cleaned and serviced
Tony M.Thanks. Here it is good but customers must know how to return out-of-service time such as on weekends. Merci.
YoungWoong K.The convenience shop was supposed to open till 7 pm, however, he closed and it was hard to hand over the keys back when it was -25!, which was not expected when he said diffent earlier.
Pugazanthi S.I reserver it on 34st, went there on designated time, van was not there. Called uhaul and after about half an hour (more or less) sent me to another location. The padlock in other location was stuck and have to call helpline again. Followed the instruction on the phone but still wouldn't open, was able to open it by jiggling the lock. Lock is old and really tricky to open.
Louel M.It went very well.
Maxwell Z.The gentleman behind the counter was very accommodating even with my frustrations I had with a misunderstanding. This guy deserves huge kudos!
Casey G.I have attached a picture to an email provided by U-Haul. The location i rented from charged me an extra $15 after I refueled the truck to the same amount I rented it at. Please contact me 7807091998
Shen C.One way trip. Full tank would've been helpful. Truck wasn't cleaned out.
Karen W.I made the reservation online (truck and dollies) weeks ahead. Also called this location (Derrick Snack & Deli) to confirm reservation. Came to pickup truck but there were no dollies. It took the uhaul team 7 hours to get me the dollies. I had been to 4 uhaul stores. There was no ownership till the last store who called the area manager who took action. But still, 7 hours and no compensation for the lost time and frustration.
Erwin R.Customer service is very poor
. J.Be clear and don't over charge your customers and try to resolve there complaints not in 72 hrs but in 72 minutes. Clearly U-Haul lacks customer obsession principles.
GAGAN SINGH M.When we brought the truck back it took over 1/2 hour to check in . Very poor
Marc D.the uhaul charge me $143 just for a couple of hours rent just because i did not take a pictures of mileage what a trick youre doing to the customers...Just like they are robbing not happy with the charges
Jonathan B.after hours drop off worked very well.
mitch W.the truck was not very clean inside but it was not horrible either. i had to sweep the back before loading it. windows were filthy and i had to wash them to be able to see, same for mirrors. otherwise great truck and easy to drive.
Jean-Michel G.The truck was dirty when I picked it up, it took me half an hour to clean the windshield. Also, I had ordered 2 dozen blankets and there were none when I got home with the truck.
Cameron T.Expedite the online check-in process
Mohammad Ali A.I am extremely happy with my rental.
NISHANT P.Your agent charged me for cleaning and, trust me, I returned the truck cleaner than I got it. Also, the same guy charged me for gas, even if I returned it with a bit more gas than I receive it. I filled it up with about 22l and I drove it 45 miles, just so you know. I had a very, very bad experience and I strongly suggest you investigate further this. call me of you have any issues, I will go there and dispute charges as soon as I get some time.
Marius G.