Customer Reviews for Des Plaines Car Wash
(Concessionnaire U-Haul dans le voisinage)

127 évaluations

513 S River Rd   Des Plaines, IL 60016

(847) 553-4106

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 4h pm

Services dans cet établissement :

Pour nous contacter

(847) 553-4106

513 S River Rd
Des Plaines, IL 60016

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 8h am à 5h pm
  • Dim : 8h am à 4h pm
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Isaak L. 
Évaluation :
5

Truck was very clean n ready to go.. thank you!!!

BERT A. 
Évaluation :
3

Responsiveness to calls. Suggestions for parking when self returning

denys C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayur T. 
Évaluation :
1

The location was supposed to open at 8:00am but no one showed up until 8:45am. I was late for my delivery. It was an auto trailer rental so I couldn't use the mobile app. Then when I returned at 4:00pm, the location was closed already. Horrible experience.

William T. 
Évaluation :
5

Carlos was very courteous. He got us on our way quickly

Jascinth L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anar B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
5

Have my drop off location be the one I selected. Annoying that I had to pay for an Lyft when I selected a drop off location within walking distance.

Parth S. 
Évaluation :
5

The staff is always professional. The equipment is always dependable and available when they say it is. This location NEVER disappoints! We will ALWAYS get truck rentals from them.

Joseph R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEBOJSA S. 
Évaluation :
2

The workers were 30 minutes late to work so we had to wait until someone showed up. Then after we returned the truck after refilling the gas (after hours) I woke up to get charged an extra 53 $for not putting gas in it…wtf!

Kyle Z. 
Évaluation :
5

Awesome customer service I was given brand new equipment. Owner was very helpful and was able to rent me all the equipment I needed without going to another location.

adan B. 
Évaluation :
5

I would treat the manager Carlos to dinner for how accommodating he was! He is very helpful, friendly, professional and knew what he was talking about. This is an exceptional UHAUL location.

Joseph R. 
Évaluation :
4

Unfortunately I was unable to reserve the truck prior to picking it up---but the service person did things quickly and I was on my way--

naomi B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Torrey O. 
Évaluation :
5

I would rate reservations a zero. I reserved a trailer a month in advance and had to change my travel plans because a trailer was not available the Day I reserved for pickup.

James B. 
Évaluation :
1

The entire experience was terrible. After 1,5 hours I finally gave up and cancelled my rental. Uhaul app and site crashed or froze up many time causing me to have to start all over. There was a 14 safe drive fee that I did not want or need because my insurance has rental coverage built in. I could not remove the fee so I called in and waited on hold 25 minutes. The person told me the fee was removed, however it was still appearing. The truck images were so bad in the part were I could dispute damage on the truck that I was unable to see clearly. Regardless, the picture that did show up a bit better did not have the damage shown so the pictures were old. Trying to dispute and upload picture failed and froze 3 times. The whole experience was cumbersome and had issues like the freezing and crashing and unneeded fees that were not removable. Also, finally, even when on the phone with a representative from the support line, we got disconnected. They then tried to call my wife, the alternate number. The call with her also got disconnected. I took this whole process to getting the keys for the truck. Truck would not start. All in all, the experience was hideous.

Nick B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

patrick E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Rose Ann L. 
Évaluation :
4

It was very annoying to have to use the UHaul app and wait for confirmation after already receiving confirmation on my booking. Luckily, the girl at the desk was super helpful and got us booked in no time.

Andrew M. 
Évaluation :
5

Great service.

imre H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David N. 
Évaluation :
5

Service amical

Joey N. 
Évaluation :
5

The only thing that wasn't perfection was the timing which I don't think in this situation could have been avoided since the person before us broke the ramp which we needed. Other than that the service was wonderful and people were very polite

Mykel L. 
Évaluation :
5

I enjoy using Ubaldo every time I need a rental !! Polite close by clean n easy to drive n maintained Thank you 😊 👍

BERT A. 
Évaluation :
5

Thank you for your help on the return and easy pick up. Great customer service!

Shane F. 
Évaluation :
1

truck very dirty broken and damaged all over, someone left a desk inside of it

dejan T. 
Évaluation :
5

The owner of car wash is awesome and super helpful and enthusiastic to fix car and help us including his tecnition.

Fa-Tien Florey L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

scott D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Errol F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
5

Excellent friendly service

KEVIN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Olga P. 
Évaluation :
5

All went well,no comments,maybe extended hours may work someimes,Thanks

Alexandru C. 
Évaluation :
5

Mike was nice.

Willer L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph P. 
Évaluation :
3

Check the gas level before giving the vehicle.

mathew V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Remon M. 
Évaluation :
5

Thanks

Grzegorz M. 
Évaluation :
3

the location opened at 8 am and it was still closed at 8:15 when i tried to return it i just ended up leaving the keys there because i couldn't wait for them to open past there opening time

Andrew H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Gary H. 
Évaluation :
5

Carlos was very helpful and courteous. Thanks again.

Mark M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SAMSON A. 
Évaluation :
5

Nothing. The staff at Des Plaines car wash are professional and friendly. Very helpful.

Jonathan A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jiovani A. 
Évaluation :
5

The associate I worked with when I picked up the 20 ft truck I rented was Carlos. He made sure I had everything that I needed. I had to call several times to extend my rental and they always took care of it.

greg G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alec F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kalpit S. 
Évaluation :
4

Professional and helpful

ROMAN A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamil K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil P. 
Évaluation :
5

Great service and very close to my location.

Ronald C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jose T. 
Évaluation :
5

Make sure all the lights work, and that the brakes are in great condition! Thank you and keep up the good work!

Benito P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SI P. 
Évaluation :
5

Brand new truck, friendly and competent staff!

Gregory M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John S. 
Évaluation :
4

Easy to rent and return the truck. Great service.

Khaliun B. 
Évaluation :
1

I didn't receive any dolly. There is only one dolly I could use at the back side of truck, but it was at least 40lb dolly so it was awful.

Onur T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jonathan P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leonard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
2

Check Milage correctly on paper work. I called multiple times and the manager is never in. I was overcharged and have not received any help.

Julian B. 
Évaluation :
3

Easy in/out with the 24/7 phone check in/out .

Alexia K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michele P. 
Évaluation :
2

Have enough staff to serve customers. We were being served when we had to wait for eight car wash customers. Nobody went over the equipment with us. There was food inside the cab, broken light on auto transport.

Jens A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl W. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Cole M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

merrdith A. 
Évaluation :
1

What an awful experience, I made the reservation online and the latest pickup time that was offered was 7:30am which makes no sense because it was a contactless pickup that I could make from my phone. Once I check in and open up the truck I find out the dolly that I ordered and was charged for was missing. I call customer service and they tell me to just go to another location, then transferred me to someone else to get a refund and they hung up on me. So now I had to pay for gas/milage on the truck to drive to home depot and buy a dolly cause nobody will help me. When I go to return the truck the guy is unable to take the charge off of my bill and gives me a number to call. I call the number and talk to someone, he says he has to transfer me to a different department and he transfers me to the same phone prompt that I originally called. Extremely disappointed in this entire experience, will not be using Uhaul again.

Will Y. 
Évaluation :
1

I was suppose to pick up truck at 5pm. Got there at 455pm and they said no one could help me. I called uhaul in desplaines to tell them and they said I had to do online, took 45 min. Truck was dirty on outside and mirror all busted and taped. Very bad experience this time.

KATHY C. 
Évaluation :
5

Nothing, very friendly and helpful. We saved a lot of money using a local company. Merci

Terence E. 
Évaluation :
1

Old turk with lots of noises and they charged me extra 11 for gas even I filled up the gas.

Anas M. 
Évaluation :
3

Usually I've had no problems with u-haul, in the past experiences. However, this time, even though it was a local move (Des Plaines to Naperville), they wanted me to drop-off the truck at the Pick Up location and to top it off, they mentioned about this only a day before, which pressurized the move-in work, than it already was. I would never ever recommend this place to pick-up the u-haul truck. I never had this problem, when i wanted to move-out between 2 states and this time i am very disappointed.

Saantha A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

robin M. 
Évaluation :
3

Nothing wrong with this location. But my experience with U-Haul online and on the phone was a nightmare. I'll never use you again, and I am committing to let everyone I know what a shitty joke of an operation U-Haul is. I'd give you a million negative stars if I could. From the stupid text messages to your idiot customer service - laughably terrible.

Christian D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victoria G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Leo C. 
Évaluation :
5

Another very smooth and painless rental. Easy process. Friendly staff.

Nathan D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Aleksandar P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

olufunmilayo O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert M. 
Évaluation :
5

Leave your service like it is, and give a raise to your staff.

Reginald S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Samson A. 
Évaluation :
3

could not find u-haul drop box. ended up dropping off to cashier at car wash. When I gave him the keys, he told me he'll get back with me in a couple minutes while he took three customers for car wash (Which I understand because it's a priority). After taking his customers, he told me to be he will be back in a couple minutes (went to car wash), then he came back and asked if I wanted a receipt. I said no, to which he said I'm done. if that's all he had to ask me, then just ask right away so i can be on my way.

Mohammed K. 
Évaluation :
5

Great experience, Michael was nice & very helpful!!!!

Jacquelynne W. 
Évaluation :
4

Furniture dolly we rented was not supplied.

Kimberly M. 
Évaluation :
4

The van was clean for the most part, but there was dried mud on the drivers side floor, and the cargo area floor could have been a little cleaner, but overall it was fine. -I had problems with the online check in and could not get the code to unlock the key lock box. I found the website and app to be a bit cumbersome. I had to wait for the owner to arrive and get checked in manually, all of which delayed my day. But, the owner was very cordial and helpful and got me on my way.

Roland H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Goce J. 
Évaluation :
4

Improve app

Brett C. 
Évaluation :
5

Great service! It was really helpful management.

Murat Y. 
Évaluation :
3

Please train your employee to treat the customer with respect. Not to be rude and not to be mean. Otherwise ,I will not definitely go back there and I will not recommend U-Haul to my friends.

Frank B. 
Évaluation :
1

The online authorization kept booting me out. I walk asked for two individuals other than myself to verify my identity. Instead of telling me the person on the other line didn't pick up the phone, I was booted out of the authorization process and had to start over. I don't understand why the chat feature is there if it isn't going to be used effectively. I Returned the vehicle with the same amount of fuel that was in the truck when I picked it up and I was charged a fuel surcharge. I first tried to pick up my vehicle at 7:05 but because of the authentication process, wasn't able to get the keys to my truck until after 8am. Absolutely terrible.

David Z. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Alan A. 
Non les évaluations ont été soumises pour cet établissement.

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