Évaluations des clients Devon Self Storage

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Devon Self Storage

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Dawn M. le

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We were never told that our preferred pick up location was changed. We had to travel to two different 3 different uhaul locations before we found out which one actually had our reservation.

Larry B. le

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The storage unit person wasn’t able to complete the processing of my return information due to a snag in the software program. He had me use the link on my phone to do the return processing. However the U-Haul ap couldn’t read my location when I pressed in the ap to confirm my location. My phone was set to allow seeing my location and my phone map ap correctly showed my location. It took about an hour for us to get this resolved in the process of calling the U-Haul 24 hr number. On the 3rd call the customer service op took the return information from me a said I could go.

Jessica H. le

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When I made the reservation I selected a dolly and furniture pads, then when I arrived to pick up the truck I was told those items weren’t available. If they’re not available at a certain pickup location I should’ve been notified or that shouldn’t have been an option at all. Really delayed my move having to go to another location to get those

bridget S. le

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Le client n'a pas laissé de commentaire.

Federico V. le

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Le client n'a pas laissé de commentaire.

Miranda H. le

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The women who helped me were very friendly and helpful!

Juan G. le

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The inside of the vehicle was really dirty. But other than that, the office staff was really nice and helpful! I was using the app for the pickup, but there was an error when I tried to activate the pickup. Luckily, the two ladies in the office hadn’t left yet, even though it was passed business hours, and they were able to help me with the pickup/drop off. Thanks!

Steven M. le

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Le client n'a pas laissé de commentaire.

Jeffrey L. le

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A little hard to see from road and since more of a storage location than a UHaul location easy to pass by. Reps were easy to deal with.

Alberto R. le

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JT was very friendly and so accommodating!

Pamela S. le

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Le client n'a pas laissé de commentaire.

Guadalupe V. le

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Le client n'a pas laissé de commentaire.

William P. le

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storage company not prepared for services. received mixed instructions re: pickup / dropoff and then a ridiculous overcharge on mileage.

anna B. le

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Really smooth, really quick and seamless, Denise at Devon storage was fantastically quick and helpful

John D. le

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It wasn't so much the location being an issue, I had an issue trying to setup my profile through the app. Everyone I spoke with over the phone kept telling me that I needed to upload a picture of myself and a picture of my drivers license and then I could get the lock code to access the truck, but there was never a place for me to do those things. I tried the app and tried doing it on a regular browser, but still could not figure it out. This ended up delaying my move over 2 hours because we were supposed to get the truck at 7am, but ended up having to wait until 930am for this location to open. When we were finally able to get the truck, the staff was really nice and very helpful but I was short 10 blankets and a dolly because they didn't carry those at their location when I had already paid for those in the express checkout.

Cecelia P. le

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The 24/7 pickup is misleading since I only have a 30 minute (or hour? It was unclear) window to log in and pick up the vehicle. The pick up location had minimal staff availability throughout the day. The whole process is location specific and unclear. At the same time another group was also having difficulty with the same issues. The gps was not picking up our location and stymied the whole electronic process. It was not a smooth experience

Cortney D. le

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Le client n'a pas laissé de commentaire.

Wendell S. le

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Le client n'a pas laissé de commentaire.