Évaluations des clients Dewaynes Auto Center

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dewaynes Auto Center

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SUZANNE T. le

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Le client n'a pas laissé de commentaire.

Scott G. le

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Le client n'a pas laissé de commentaire.

Marinda W. le

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Bad: I was charged for 2 trucks, but only reserved one. I was charged for 2 because I didn't pick up at the exact pickup time, it was an hour later than I scheduled. Most rental companies allow pickup anytime after the scheduled time. Uhaul charges for a second rental if you are late picking up. Good: The online reservation is mostly easy and so is drop off. Just make sure you're not in a hurry to leave....It can take a little bit of you don't have a good phone signal...

Jimmy T. le

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Le client n'a pas laissé de commentaire.

Amit J. le

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This location should be Condemned due to their pathetic customer service. They reduce your miles against your online reservation, increase fare, don't show where your truck is parked, don't give general instructions on the operation of truck, on asking there to come outside and check about scratches on truck without a cross on it, they ssy NO rudely. They say either take the truck else they are glad to cancel your reservation. Totally upsetting the mind so you can do a wreck. I have taken Uhaul many times before, but this agency is SHAME SHAME SHAME. CONDEMN .

VERNON B. le

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Very friendly and professional. Excellent service

chris D. le

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Le client n'a pas laissé de commentaire.

lorna W. le

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Le client n'a pas laissé de commentaire.

Caden O. le

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Le client n'a pas laissé de commentaire.

Jason H. le

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Had to wait 45 minutes for someone to hook the trailer up and tell me the lights worked properly. Not sure why I couldn’t have done this myself but that was not an option. Why would I hook up to a rental trailer and take off knowing the lights weren’t working. Anyway it all worked out.

John W. le

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Le client n'a pas laissé de commentaire.

Cindy E. le

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Le client n'a pas laissé de commentaire.

willam E. le

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The place is good and fair.

gary O. le

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Le client n'a pas laissé de commentaire.

charlotte W. le

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No one was there, It took a few minutes to figure out how to return on line. the drop off was much better than the pick up.

Ginger K. le

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Le client n'a pas laissé de commentaire.

Alfonso R. le

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Very poor customer service!!! Not sure how the guy is in business!

Edward T. le

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Le client n'a pas laissé de commentaire.

Robert W. le

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Le client n'a pas laissé de commentaire.

Sidney S. le

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Le client n'a pas laissé de commentaire.

Nancy K. le

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the truck still had trash in it from the previous renter. Lot was small and overcrowded and hard to hook up the trailer.

Shane B. le

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The uhaul truck was disgusting. Smelled like smoke and was dirty.

Anthony P. le

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Le client n'a pas laissé de commentaire.

James D. le

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So I drop off in Proctor, Texas at 12:30 PM and the truck gets stuck when I pulled into this location the truck got stuck on the shoulder of the highway because the drop-off was to steep but you couldn't tell because the grass was grown up to high. So, I called the number shown on your site and got no answer. So I leave the truck as it is because I couldn't move it because, again, it was stuck but was off the main highway enough that it was just barely on the shoulder. I called again around 2:00 PM. Again, no answer. So I go back to the truck again just before 3:00 PM thinking that maybe someone with the company had come by as there were 2 other trucks there. Well, the truck was in the same predicament and I am worried as I have at least tried to return the truck but have reached no one yet. Finally a little after 3 i call the number listed on the uhaul site for the proctor, texas location, as I had tried numerous times earlier and I talked to Margaret who said that the location was no longer being used and that I would need to call the corporate number to get help with the truck getting un-stuck. (She did not seem to care that I was in a predicament with the truck, only that this was no longer a location to drop it off at) So I called the corporate number and talked to Tammy who was helpful and gave me the regional/district number and I called it and talked to Jason. He was helpful as well and said that he would call Margaret to come get the key and paperwork out of the box as I had already put them in the orange box at the proctor, texas location and he said that he would also call the roadside person in Abilene to come take care of the stuck truck issue and told me not to worry with it since I had already turned in the key & paperwork at the drop off location that I was given in the text that I received but turned out was not even the right location to begin with. The original address that I was given led me to a convenience store that was not even a uhaul location. I was never given the above address in Stephenville at all. In fact on my contract it didn't give an address or phone number. I was supposed to drop off in Proctor, Texas according to the text that I received and that location turned out not to be a location that is longer being used I guess. So needless to say over about a 2 1/2 hour period I fretted with the stuck truck issue in a location that I guess is closed and I never knew to drop off in Stephenville and this issue needs to be fixed for future customers. It was a big hassler to worry with a stuck truck issue when I needed to be focused on moving into my new home. I cannot give a rating on the place in Stephenville, as I never knew to use it.

David B. le

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Le client n'a pas laissé de commentaire.

Cindy B. le

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This is the 2nd time we use this location. First time was great, our u-haul was ready and clean. I didn’t communicate with any employees the 1st time. All was completed through the website. Now the 2nd time is a different story. Upon arrival I checked in through the website and got the keys from the person inside. As soon as I got in the uhaul I was very disappointed that it was a mess. Dust and dog hair all over the seats. Which I took pictures of and uploaded them with the questions asked on the website. In the end I received a discount for cleaning my own U-Haul not from this location since they refused. But from the ones in charge of them. Pictures don’t lie.

Kinsey J. le

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Owner was rude and unprofessional and made an already stressful day worse. He seemed overall inconvenienced we had to come to his shop after uhaul had to change an order last minute due to the one we reserved not actually being available to pick up.

Shelbey S. le

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Le client n'a pas laissé de commentaire.

KLEE D. le

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Le client n'a pas laissé de commentaire.

Michael W. le

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n/a

Trent H. le

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Le client n'a pas laissé de commentaire.