Customer Reviews for Dewaynes Auto Center
(U-Haul Neighborhood Dealer)

Évaluation :

5

Pick up was rescheduled by UHaul the day before causing me to drive ~45mi out of my way. Great location with great service, but really inconvenient. I originally booked pickup for local, to save time and fuel, but uhaul didn't have a truck (26') available. The truck had both an alignment issue and a front pass wheel out of balance. Extremely uncomfortable drive. Did a move/trip over 2000mi, so was absolutely miserable on top of all the other shite that goes with moving...

Évaluation :

5

Fast and friendly!!

Évaluation :

3

Have a staffed l Iocation.

Évaluation :

5

The customer service was excellent.

Évaluation :

5

I made a mistake and got confused about my drop off location. Deewayne fixed it for me when I was supposed to drop off at Bryon's.

Évaluation :

5

Quick and easy. Your website could use some work. It is a confusing mess. Maybe it's not your fault but when I click on it? It goes everywhere but where I want it to!

Évaluation :

4

Make sure to have people check the equipment before they drive off the lot. Just so we know what's wrong with it, and/or can take pictures. When I returned the trailer, roadside assistance was a joke! The app told me I needed to submit a request. Since it wasn't a mechanical issue (not being able to get my trailer off of the hitch) they wanted to charge me $300!

Évaluation :

4

The folks were very accommodating and easy to deal with.

Évaluation :

4

Self return was easy access and instructions were simple anf easy to follow

Évaluation :

4

Drop off worked well. Dwayne helped in the pouring rain, appreciate it.

Évaluation :

5

This place has well maintained and clean equipment. They also had just about every type of Equpment in stock and available to rent. Additionally, the staff is pleasant and helpful. Thank You.

Évaluation :

5

This location provides outstanding customer service. Merci.

Évaluation :

5

Just issues with the app, ended up having to use the website to do the self drop off process

Évaluation :

5

The truck was clean, worked great for what I needed, it was easy to follow instructions for self pickup. The only problem was with the app, not the location.

Évaluation :

5

They did fine its just the uhaul experience with the technology is kind of a hassle if yiu don't have a cell phone or you have don't have enough memory you can't take a picture that it requires you take of the vehicle of the odometer it just takes a while with everything having to be done on the phone

Évaluation :

2

The equipment was clean, but I did not receive my furniture pads and was charged for them. The location was pretty dismissive of me when I returned the vehicle.

Évaluation :

5

Everything worked perfect during the pick up phase of the transaction. I returned after hours. The UHaul app didn't work. This is not the first time the app did not perform.

Évaluation :

1

Not everybody can get the mobile app to work! And the man said he could see where I tried to check truck in 1 day late but he charged me extra even though he was closed until Monday, but if he/U-Haul needs the extra day money then he got it. I knew I went over mileage and didn't have problem paying it but I didn't realize just how greedy this place/U-Haul was. (I know it's the dealers choice to charge) Good Greedy Job Dewaynes Auto Center!

Évaluation :

2

I could not check-in when delivering the vehicle back to this location. I spent 45 minutes trying. I finally gave up and asked for a rep to call me and left my number The call back would be 6:13 or so so rather than wait in the parking lot another 45 minutes I drove home. I got a call back at 6:45 and she said I had to check in using the wifi at that location in lieu of my cell. Well the gentleman who checked me out did not say that and neither did the check-out instructions!!! So it cost me an enormous amount of extra time and another $20.

Évaluation :

5

Best experience I’ve had from U-Haul in 15 years!

Évaluation :

1

This had to be the worst customer service I have ever experienced. The owner is beyond grumpy and plain rude. Avoid this place at all cost. Left two messages and he retuned one two days later. Never again will I do business here. Worth the drive to go elsewhere.

Évaluation :

1

I was scheduled to deliver my truck and needed assistance with my tow trolley on August 5th, a Saturday. This location was not open nor did anyone return my phone call for assistance. The facility should be open on weekends being a facility of UHAUL and to assist customers.

Évaluation :

3

The drop off location was dirty and in very poor condition.

Évaluation :

1

The interior of the truck had some substance spewed all over the driver-side interior. The Dewaynes owner said, "it has been there forever". So he knew about it but refused to clean it. When I turned in the truck I locked it and dropped the keys in the lockbox before I tried to use the U-Haul app to check in the truck. This cost me a $20 fee for a late check-in. Fine. However, the Dewaynes owner also said the odometer reported exactly 250 miles driven. That is a lie. I drove the truck 190,6 miles, including all stops. Since I had filled the truck to full, he drove it to create the false mileage and charged me for the fuel to refill it. Dewaynes Auto are actual crooks.

Évaluation :

5

Extremely friendly and easy !

Évaluation :

3

Showed up at 2:30. They were closing and gave keys to owner. Then got charged after hours fee. Ridiculous.

Évaluation :

3

Website said it would be automated pick up. When I got there, it changed to manual pick up with dealer… I had to wait for the store to open.

Évaluation :

3

I do not have issue with this location but the experience of reserving and picking up truck was less than pleasant. Went to 3 locations to gry truck and then charged for extra day and "coversge" which was unexpected expense. Not using uhaul anymore

Évaluation :

3

Person was short, not very communicative and only informed me that I would be charged additional money for exceeding my mileage by the exact number of miles to my house and to the drop off point.

Évaluation :

3

No one there on Saturday

Évaluation :

4

great

Évaluation :

1

My friend picked the trailer up for me and he expressed extreme disappointment with the attitude and customer service of the man but said that when the lady came to the front, she was very nice. When I called to see why $20 was attached to my bill, I experienced the same negative attitude and poor customer service from the man. I hung up on him because I was ready to say something hateful and I didn't want to lower myself to that level. I turned in the trailer early, took pictures and everything, and was never told I was supposed to check in with my phone at any time. My friend was told by the lady that if it was turned in late it was okay, so I am not understanding why it is such a hassle. Also, I had reserved a trailer weeks before at Randy's and received a text message from them asking me to go somewhere else because they were closing early due to graduation. That was not my problem and I had reserved for that location for a reason. They had the equipment but decided to close early...again, not my fault, and the equipment was there. So, according to my reservation guarantee, I am entitled to $50. I think that $20 should be deducted from my guarantee and the $30 balance deposited into my account.

Évaluation :

5

Nothing! They are absolutely wonderful to rent from and make the process so easy. We have rented from this location twice in the past few weeks.

Évaluation :

5

Very professional

Évaluation :

3

It would have been nice if someone would have verbally told me that after hour returns would be charged a $20 fee if not done electronically. I was told just leave the trailer where it was and you're good. Instead, I got charged and told, it's in your contract. Funny how the same amount of work to check the trailer back in isn't charged during regular hours.

Évaluation :

5

Easiest, fastest and best U-Haul experience ever!!

Évaluation :

5

The owners of this place go above and beyond to make the customer feel practicality like family. This was just an easy comfortable experience.

Évaluation :

5

He was great and so sweet

Évaluation :

3

Would not recommend the moving services with U-Haul it’s a scam

Évaluation :

2

We dropped off the trailer at 11:45 am and called the check in number since location was closed (it’s always closed!!!) and we were charged an extra $20!! It’s bad enough that we had to pay double for the rental to be returned here, but an extra $$$$ on top of it?! Really Uhaul?

Évaluation :

1

Facility charged me $8 insurance when I had unchecked this upon making reservation on line. We dropped off after hours and did exactly what the agent told us to do. We wrote date and time and dropped in a box and no agent was there to assist. When I received the receipt I had a $20 after hours fee. We called the facility and they claim the $8 is not an option to not have, which is not true since I just rented a trailer a couple months ago. Also that I didn't go on the app to show return is why I was charged the $20 after hours fee which no one told us that. Also a couple months ago I dropped a trailer and another uhaul that didn't pull this crap. My $20 rental went to $50.

Évaluation :

4

Improve mobile app accessibility Was unable to get key as no code was provided Luckily for us an attendant was available

Évaluation :

1

I had a paid reservation 2 weeks in advance for equipment to be picked up at a specific location . 2 days before moving day I was called and told I would have to pick up at a different location in a different city. I am senior citizen and had several people helping me and needed the reservation I paid in advance for . When checking my reservation status online my equipment reserved when change and I would call and no one could explain why truck would change from 20' to 15' I ordered and paid for furniture pads and none where provided. Moving is stressful enough and not being able to depend on UHaul didn't help.

Évaluation :

1

Trying to over charge

Évaluation :

3

I took before pictures because the last time I picked a truck up from there he retired to charge me when the truck was returned. I always clean out the UHaul before return so I took before and after pictures. Plus the guy Dewayne is very smug almost rude when just talking to someone. It just really kind of turns me off on having to deal with him.

Évaluation :

2

We called to ensure that we could drop the drop off even though the location was closed on the weekend. We were told yes and that there were no additional charges, yet after the fact I received a bill for additional fees for an after hours drop. We had the truck rented for 2 days and only used it for one - we returned it early yet were charged more. This is not right and upsetting since we did call before we rented it.

Évaluation :

1

This location tried to rip me off saying I didn't fill the gas tank when i had done so 5 minutes before i arrived. I had to turn the truck in after 5 PM so no one was available at this dump of a business. The Owner (I guess) is who I spoke with about the extra charges and he is a liar and a thief. Use someone else if you're smart.

Évaluation :

5

Staff were very nice and helpful. They inspected the trailer before hooking it up to my vehicle and made sure all the lights work properly.

Évaluation :

5

I always rent from Dewayne, good guy .

Évaluation :

4

Needs the wind shield wipers replaced and had no wiper fluid??? Where I was traveling to was foggy asf and rainy and that would and should have been helpful.

Évaluation :

5

Dropped off after hours. Easy enough

Évaluation :

2

Run by an elderly gentleman who seems to be bored with his job. I ordered a 20 ft truck with a furniture dolly, a hand truck, and 4 sets of furniture pads at least 3 weeks in advance of my trip. After I signed for the truck, Dwayne informed me that he did not have any moving accessories. When I told him that I ordered these items 3 weeks in advance, he said that orders for moving accessories from u-haul indicated a wish not an order. The truck also did not have a working odometer.