Évaluations des clients Dewolfe Lumber Company

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Dewolfe Lumber Company

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Vernon R. le

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SO GLAD TO HAVE THIS CHANCE FOR INPUT,, AS WE RENTED A TRAILER A YEAR OR SO AGO AND SERVICE WAS BEYOND BAD,WITH NO RESPONCE FROM U-HAUL ON ANY FORMAT.

Bradley M. le

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Friendly an polite personal, knowledgeable

Kathleen A. le

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Le client n'a pas laissé de commentaire.

Greg M. le

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Le client n'a pas laissé de commentaire.

Kristine P. le

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Make sure the equipment that the customer reserves in advance is available on the day requested and at the time requested.

Shannon M. le

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This location was great. They were very accommodating and fast check out process. Staff was very friendly and helpful.

Nicholas S. le

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very friendly and quick.

ROBERT D. le

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service is what i expected.

Jesus G. le

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Very excellent service will do business with again

Nykiah W. le

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The associate that checked the truck out was extremely rude. He yelled at me to come outside to check the scratches on the truck and his tone was very rude.

JEFF M. le

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Your new procedure for the customer to take pictures and record damage electronically takes way too much time. This would not be a problem if uhaul trucks were always brand new and sparkling clean. This is never the car, and frankly, asking the customer to do your work as far as recording the pre existing damage, is too much to ask. I’d re consider a future rental, if this procedure doesn’t get fixed. Renting, shouldn’t take more than a few minutes to completed, it shouldn’t be work.

Craig G. le

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Le client n'a pas laissé de commentaire.

Edgar A. le

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Service was ok. The trailer had oil in it before I used it. But not bad for the price.

Leandra V. le

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Le client n'a pas laissé de commentaire.

Phillip A. le

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Le client n'a pas laissé de commentaire.

Vince F. le

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Le client n'a pas laissé de commentaire.

Vince F. le

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The DeWolfe lumber staff that handle's the rentals are GREAT. They also located my cell phone I thought I loss but they located between the seat's of the truck.

Lazaro J. le

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Said I put a dent in the van and i didnt bad attitude and i gave them extra gas and came back early,very poor service.

Cynthia S. le

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Le client n'a pas laissé de commentaire.

Laurie B. le

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Improve friendliness of the personnel.

Jacob N. le

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I was pretty off put by the male employees attitude toward me. I had a reservation that specified a mobile pickup. Got yelled at for “breaking into” the truck as I had my phone out chatting with the online UHaul representative. The female employee made up for it, but I still felt like saying “that’s fine Ill take my business to another UHaul location.”

Les K. le

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Le client n'a pas laissé de commentaire.

john m. le

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Need polite clerk. I felt we were a burden renting from her. I don’t enjoy condemning people

Michael S. le

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Le client n'a pas laissé de commentaire.

David H. le

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Uhauls trailer safety chain connection is to small for the newer Chevy/GM trucks and wil NOT go through the th receiver holes. They need to provide adapters as I spent 2-hours running around trying to find something to use. Both places noted that this was a big issue so we're aware of it so how come Uhaul has not fixed this???

Eric B. le

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Cab was really dirty with leftover food and spills. Outside of truck was dirty as well.

Tom M. le

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Took well care of me, will use them again.

Nelianne G. le

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Le client n'a pas laissé de commentaire.

Nicole A. le

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Le client n'a pas laissé de commentaire.

Frank D. le

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I did not like the mirrors on the truck. Cars that were close in the next lane were in a blind spot ( I could not see them in the mirror).

Jack T. le

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I do not speak Spanish and it was a barrier to communication with the person hooking up and trying to explain the equipment I rented. If you speak Spanish then I think it would be fine.

Jeramy F. le

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Le client n'a pas laissé de commentaire.

Alice W. le

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Just keep the service as is. Real friendly and courteous people. The best.

LaShawnda R. le

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Le client n'a pas laissé de commentaire.

Lawrence L. le

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Le client n'a pas laissé de commentaire.

Darrin D. le

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Le client n'a pas laissé de commentaire.

Frank W. le

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Le client n'a pas laissé de commentaire.

Carlos D. le

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Le client n'a pas laissé de commentaire.

Kathy B. le

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I never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.

David S. le

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Le client n'a pas laissé de commentaire.

Matt R. le

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Le client n'a pas laissé de commentaire.

Rene T. le

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Both the male and female employee were extremely nice. The female is the one whom helped me fill out paper work and brought up the 26’ uhaul. Great customer service. Cleanest and most organized place I have ever seen including the uhaul!!!

Craig G. le

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Le client n'a pas laissé de commentaire.

Sharon W. le

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Le client n'a pas laissé de commentaire.

Scott H. le

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Exactly what I needed, when I needed it. Decent price, no problems.

Ahmad A. le

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Le client n'a pas laissé de commentaire.

CAROL W. le

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Le client n'a pas laissé de commentaire.

Craig G. le

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The older man was rude and unpleasant, I won't be returning to this location.

Michael M. le

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Le client n'a pas laissé de commentaire.

Doug M. le

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N/A

LEROY M. le

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Le client n'a pas laissé de commentaire.

Lori B. le

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Super helpful and accommodating!

Brandon F. le

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Le client n'a pas laissé de commentaire.

Gregory F. le

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Le client n'a pas laissé de commentaire.

PHILLIP G. le

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Le client n'a pas laissé de commentaire.

Marina E. le

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You need more 10ft trailers

Christine W. le

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This was just a drop off location where we parked and dropped the keys. The turnaround time on them checking vehicle and sending receipt was quick

Robert V. le

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Assure that there is sufficient fuel in the vehicle so customer does not have to go seeking fuel immediately. That would also allow a user to recognize apx. How much fuel was used instead of blindly fueling and donating the unused to the company.

Heather W. le

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Brightie that works in the office is amazing. She is always warm and welcoming. She explains everything well and makes sure you get everything you need. She is an asset to Uhaul.

Mary H. le

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Great experience. Efficient and fast service.

Laura N. le

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The operators of this location do not seem to be happy to have you as a customer. Rude and not the least bit welcoming. I will not utilize them again and I would not recommend. I have a feeling if I was Hispanic I might have been treated better, I think they cater to their own people.

Rickey R. le

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Le client n'a pas laissé de commentaire.

Esther F. le

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Customer service could be a little better.

Sheldon L. le

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Le client n'a pas laissé de commentaire.

Steven N. le

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Le client n'a pas laissé de commentaire.

Frank G. le

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Le client n'a pas laissé de commentaire.

Ignacio I. le

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Staff was friendly and the check in process was quick. Only thing I can think of was that the windshield was really dirty with dead bugs, etc. I had to stop to clean it to ensure best visibility. Otherwise the cabin and storage area was clean.

Amanda M. le

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Le client n'a pas laissé de commentaire.

linda t. le

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Le client n'a pas laissé de commentaire.

carlton b. le

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Vehicle exterior was extremely dirty and interior had several coffee or similar liquid spills on door panels and center console. Employee apologized for untidy condition.

Michael B. le

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Le client n'a pas laissé de commentaire.

Norma J. le

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Everything was perfect, we picked up the trailer, had no problems.

Jesus T. le

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Great spot to rent from if you live in Quartz Hills, CA

BLADE A. le

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Fire the rude, condescending, patronising, person who represents your company. Because of her, I wil never use UHAUL again.... and will tell as many people as I can, not to use your service either.. via Facebook, Twitter and intstgeam....

Lena H. le

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The truck kept stuttering and we had to pull over on the highway several times. So stressful and time consuming.

Cindy H. le

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Le client n'a pas laissé de commentaire.

Curtis A. le

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Le client n'a pas laissé de commentaire.

Lester F. le

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Le client n'a pas laissé de commentaire.

terry c. le

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Le client n'a pas laissé de commentaire.

Charlotte M. le

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Le client n'a pas laissé de commentaire.

Gerardo G. le

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Le client n'a pas laissé de commentaire.

LILIANA M. le

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Only use if there are no other options nearby. The woman (Ms. Smith) I believe has NO customer Service Skills whatsoever! Borderline rude. Did not greet me at all as a matter of fact she scolded me because I went into the little office that had a UHaul sign and I did not first check with her at the front desk since this is a hardware store. I went there rather than the other location nearby (L and 42nd W)just because no one else had trucks available. That should in itself say something. Otherwise the transaction was quick, she was efficient and the truck was clean and had a full tank.

Chris C. le

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Truck handled well and satisfied my needs for moving household goods. Check-out & check-in process was easy.

Meliton O. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Great, easy pick up and delivery.

Maria H. le

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Le client n'a pas laissé de commentaire.

Michael R. le

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No problems for me. So no suggestions.

Ryan H. le

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Great Service. I completed the check in online. I arrived for my 12:00 appointment, the truck and paperwork was ready to sign in a timely manner and the staff was kind and courteous

Claire D. le

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The vehicle we ordered wasn’t there when we got there and from the sounds of the phone conversation it had been leant to a friend or relative or something. I had to push to get a different vehicle cause they implied we’d just have to wait, but we had something we needed to pick up at a specific time. The lady processing the order acted like we were an inconvenience. We did get a vehicle though so that all worked out but we left feeling really poorly about the experience. When my boyfriend returned the vehicle the next day, 45 minutes before it was due, he was told that the only person who could check it in was on lunch and he’d have to bring it back later. He had an dentist appointment he needed to get to right after so he ended up having to take the vehicle to his appointment. By the time he got back it was almost 5pm and the office was closed even though they were supposed to close at 5 and it wasn’t quite 5 yet. Luckily there was a nice lady that we were able to get to talk to us through a window who told us we could leave the key in a box outside even though the person my boyfriend talked to before insisted that he had to come back after the check in lady’s lunch break and that he couldn’t just leave the vehicle. Had we known about the drop-off box it would have saved us the extra mileage costs (which we shouldn’t have been charged, because it was their fault we couldn’t surrender the vehicle on time). Anyway, thankfully the lady that was there was very kind & ended up checking us out. We would have been charged for extra gas if we hadn’t taken a pic of the gas gage when we first got the vehicle, cause the original lady marked it down as lower than it really was. Overall the experience was kind of a nightmare & I definitely won’t be renting from them again. You should probably know that this is how your customers are being treated there. It seems like a very backyard operation. I should have trusted their only Yelp review- it gave them one star. Now I’ll be writing my own one star Yelp review. :(

ron w. le

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This dealer was good after I got there. It was not the location where I was supposed to pick it up even after getting a text confirming my reservation...it was not available...not happy with that location.

Andy E. le

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Le client n'a pas laissé de commentaire.

Carlos G. le

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Le client n'a pas laissé de commentaire.

Carmen B. le

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Le client n'a pas laissé de commentaire.

Roxanne J. le

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Le client n'a pas laissé de commentaire.

Laura N. le

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Le client n'a pas laissé de commentaire.

Roxanne J. le

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Nothing, they were very informative, personable, diligen and just went of the consequences and where the lock box was located, just everything. I'll be going back to them soon. I'm still moving things out. The u-haul I rented the prior week did not tell me all the things I needed to know.

Daniel P. le

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Le client n'a pas laissé de commentaire.

Robert A. le

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Attendant was not at the location at 7:45am. I had to wait about 30 minutes to get my reservation taken care of. Worst of all when I came back with the rented truck the attendant was not there again and I had to wait almost an hour! This is poor costumer service and I will not use this Uhaul location again.

BRIDGET R. le

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Le client n'a pas laissé de commentaire.

Vanessa G. le

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They charged me almost double what they should have.

Patricia P. le

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Le client n'a pas laissé de commentaire.