Customer Reviews for Dewolfe Lumber Company
(U-Haul Neighborhood Dealer)

974 évaluations

5041 Columbia Way   Quartz Hill, CA 93536
(50th St W)

(661) 943-6321

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(661) 943-6321

5041 Columbia Way
Quartz Hill, CA 93536
(50th St W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 5h pm
  • Sam : 8h am à 4h pm
  • Dim : fermé
  • Inspection gratuite du remorquage
  • Retour client 24 heures
  • habla español

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
1

Replace employees

MARIO G. 
Évaluation :
5

No improvements needed .

Joe N. 
Évaluation :
1

I was asked to review the vehicle for damage and if not identified I would be responsible. Every part of the truck had damage and every area I pointed out to the clerk he informed it was already marked. So if at the front of the truck had a marked sticker it meant it was marked as damaged for the entire area from front to back. The process was very frustrating and the clerk had horrible customer service skills. At one point he insulted me and told me to take my glasses off and then maybe I could see better. This comment was completely unnecessary! He was not capable to get me registered due to his poor English and computer skills which required he get someone on the phone to assist. Unless I have no other option I will never rent a U-Haul truck particularly from the Quartz Hill CA location.

Ronnie E. 
Évaluation :
1

The person is rude and unprofectional. They called me 10 efore 4pm and informed me that they are closing sooner than my reservation time. My reservation was at 4:45. I had to put everything down and rush there before they close. Also, when I was returning the truck the person who worked their speak on Spanish and was very rude. He said that I have to stay out of office until the lady who handle the return come back it will take another 40 min. I tried to call the customer service to resolve this issue but wait time was more than 30 min. Finally after 40 min waiting she showed up can complete my return. I will not rent any more truck from this location and will not recommend anyone to go there. Obviously, there are zero customer service exist there.

Al M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alma C. 
Évaluation :
2

I requested mobile pick up. I completed process truck was not staged and key was not on black box. Truck was not swept out from prior rental. Truck on empty. Couldn't move driver mirror, I asked employee for help I was told I don't know anything about Uhaul, lady went to lunch come back 1 hour. No attempt what soever to help me. When you are moving you want your equipment ready as requested and enough gas to at least start your move...not to have to go straight to a gas station...and yes I got a fuel credit. Cup holder console fell out when I was driving. At least the windshield and mirrors were clean but that was the only good thing

Linda G. 
Évaluation :
1

They never picked up my phone to dispute the cleaning fee on a cleanly returned truck. And twice they hung up without a single word after picking up the phone. I even tried to call for my lost-and-found items that may have been stuck in the furniture pads but no response. Uhaul HQ should revoke this place's license for operating Uhaul. Horrendous service.

Hemal S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jay O. 
Évaluation :
1

The old man that runs the place treats his customers very poorly and is disrespectful. I will never go here again. The lady was okay, but the old man has a mean look and is very rude when you speak to him. He has no customer services skills. If I were you, I would remove your Uhaul's from here. Since this was the last resort for me, I had to go here, but would always refrain from shopping here.

Sanjay S. 
Évaluation :
4

Elma was great with helping me out after another location failed to have my reserved pick up truck. Go Elma!

Kristy S. 
Évaluation :
4

The truck was out of gas when I picked it up. 1/4 of a tank gets you to a fuel station and takes time and mileage I should not need to use and pay for as well as my time loss when I'm busy trying to move. I went 10 miles and needed to put 3 gallons of gas in the truck. Really??? The 15 ft truck BTW.

Carrie B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Dwight M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Craig S. 
Évaluation :
1

I had the absolute worst experience with this place I have never felt more disrespected In my entire life!these guys tried to rip me off for a cleaning fee!we discussed the truck being dirty when I picked it up and the guy tried to act like that never happened.i go thru uhaul all the time and I have never had a problem like this.please do yourself a favor and never go to these guys at this location.

SHANE T. 
Évaluation :
1

It's not u-haul it's the people that run the place the wolf lumber they are horrible they're always trying to take advantage of people the guy tried to charge me extra money because there was some mud around the exterior of the vehicle that was not part of the discussion nor part of the contract and then I filled up the truck exactly where I got it but they're saying it's rifle low the line anything they can do to make a dollar and if it's you guys shame on you and then you wanted to argue with me yell at me and then you tried to reach behind the counter I don't know if it was a gun or a club of some kind and threaten me in Spanish something about me being white and entitled I will tell everyone in this town and the next horrible horrible.

MATTHEW F. 
Évaluation :
5

Just didn't like that they don't help with putting car on tow car or even give any guidance for first timers

Denesha P. 
Évaluation :
5

excellent

john M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gene W. 
Évaluation :
1

Hispanic gentlemen at the store was rude, he was upset the vehicle had some mud around the wheels. It rained last night and some roads had mud on them, I was charged a cleaning fee due to some dirt inside

Benjamin L. 
Évaluation :
1

Can nn do ggn

Wendy B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Enrique L. 
Évaluation :
2

The sales person was unfriendly . Was in a rush and didnt even say Thank you! Equipment performed excellent藍Good rates.

Mike C. 
Évaluation :
5

Thanks

BRIMA R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nicholas W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick D. 
Évaluation :
5

Great location and Excellent customer support

Eric S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIEL A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Gary R. 
Évaluation :
4

Have the location contact the customer to let him know that everything is fine and ready to go as reserved

Nick B. 
Évaluation :
3

No comment.

VICTOR S. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

LINDA H. 
Évaluation :
4

when it was all said and done for an hour and a half, I feel I paid too much for the rental, even after I put $10 gas and filled it a little pass the quarter tank line. The amount I paid for the box truck would have been the same charge for delivery. Not sure I'll do this again?

Jason T. 
Évaluation :
3

Was not able to rent via the app as it indicated. Had to go in and have them enter everything manually, even though I had checked in on the app previous. Waste of time to do on the app in advance.

brent L. 
Évaluation :
3

Customer service,

Carlos G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LIANA C. 
Évaluation :
5

Needed to rent a UHAUL for a local move. Made an online reservation. I showed up about 10 minutes early, and they brought my reserved truck around shortly. Finished the move and brought the truck back, no problems. Very satisfied.

Timothy C. 
Évaluation :
5

Very easy to pick up truck. No wait.

Joshua B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

COBY E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SANFORD B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FILIBERTO U. 
Évaluation :
1

The customer service was terrible I would not recommend this place to rent a uhaul

ZOEY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KIELY P. 
Évaluation :
2

The Uhaul truck needed a wheel alignment barely and it was unsafe to drive. Even after my complaint, they still charged me full price. I was hesitant refill the gas tank that was barely off of “Full” because of how bad the truck drove but they didn't care and still were going to charge me 30 dollars since I didn't get gas. I ended up going to get gas and ended up paying way less. I would never rent from them again.

ROSHAWN P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DAVID M. 
Évaluation :
1

I only used the pickup for ten miles and was charged for two gallons of gas. I consider that to be unethical. Uhaul has always been my go-to rental company. I don't know about that anymore. James

JAIME G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Victor H. 
Évaluation :
1

Upon our arrival, we and 1 other customer were waiting for our trucks and were to told to wait 10-15 minutes. It appears to be because the employee was busy chatting with a family member. Not only rude but unacceptable

PATRICK W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julio C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

BLAKE H. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

HOWARD H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOSEPH B. 
Évaluation :
5

My order was changed 6 times the day before my pickup and then changed again the same day 30 minutes before. Your customer service was great in helping me. Especially, meridith. She was wonderful but your system is awful!!!

ANDREA C. 
Évaluation :
5

The truck wasn't washed the passenger seat was dirty / stained

Maria R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARC B. 
Évaluation :
1

when I arrived the woman running the u haul rentals was unfriendly and short. She told me the tire light was on but the helper ( who didn't speak english very well) pumped it up. Wouldn't you have tire repaired before sending out? I stopped to fill up the tank of fuel and the nozzle would stop every 3 seconds. It was aggravating. U haul sent someone out at my location but failed to fix slow gas fill. After I left my destination the tire light came on causing me to lose 2 hours waiting for someone to put on spare tire. A total pain in the _____. This is my third time renting a u haul and every time there have been issues.

RORY S. 
Évaluation :
5

Service was fast.

CARLOS C. 
Évaluation :
1

I've used 2 U-Hauls this month and both times I have been overcharged. Never using this company again

LUIS A. 
Évaluation :
3

I was charged some bogus amt for 3 tiny little scratches which I did not cause! This is the third time I've used this UHaul and never had a problem until now! I am 70 yrs old and have a perfect driving record. I was not driving today, my pastor was. One of our congregants generously gave me a couch and love seat which my pastor and the people's 30 year old son loaded them. The side with the supposed "new" scratches was on the curb side of the street yet the UHaul employee told me "somebody must have hit you and you didn't know." !!!!!!!!! So instead of paying $57 I was charged $227! I live on only my Social Security check each month and that little b--ch reamed me! I wish I had a way to check and make sure they are going to actually use my money to fix this pre-existing "accident" I WAS FALSELY ACCUSED OF! I just want to cry. Because this month I will go a little hungry. I will tell the entire WORLD about this!

Mary M. 
Évaluation :
5

Aucun

RAYMOND B. 
Évaluation :
5

Nothing to improve in my opinion. Excellent customer service and my truck was in excellent condition.

MATTHEW M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

MARTHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEMETRIO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUDITH M. 
Évaluation :
1

The gentlemen was really upset because he said he closed at 3:30pm when it is clearly stated he closed at 4pm

TAMARA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VIRGINIA S. 
Évaluation :
5

The location and the people were great! But…… the truck needs to be serviced! The ride was incredibly rough!!!! It felt like I was riding on square wheels! Even with it fully loaded it was very rough. It says it suppose to drive like a van!! Not even close! I have driven many trucks and this by far was the worst! My head still hurts. Fortunately, the items I transport were not breakable or they all would be. Please repair this truck before the next person does break all their items!

MICHAEL M. 
Évaluation :
5

Everything was perfect.

Curtis W. 
Évaluation :
5

The truck and personnel were great !

ROBERT P. 
Évaluation :
5

Using the internet to order the trailer made this a much simplified process. Merci.

STEVEN R. 
Évaluation :
5

This was one of the best experiences I have had renting from U-HAUL. At first I was a little apprehensive about renting the truck via the cell phone, but after going through the easy to follow steps, it was easy. What a great service! Thank you and great Job!

Donald D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

THOMAS K. 
Évaluation :
5

The uhaul website had an error which affected drop off and the next day I arrived late and caused another family to miss their reservation. The person in charge of uhaul rentals was incredibly presides duo all yet compassionate. She was direct in terms of the difficult place it put them in with the family missing their reservation yet still treated me with respect and helped us out with making sure we had the right amount of gas in so that we wouldn't get charged extra, even encouraging us to pop down the street to fill up a bit to avoid the extra charges. During stressful times of moving, dealing with a service person who remains kind yet direct like this is priceless. I highly recommend this location!

JAIMIE S. 
Évaluation :
1

I have the worst customer service E Mercedes ever in my whole life 1st I had when I picked up the truck at a non speaking English person there who I get um I guess just ran the shop but the lady who checked me in did it over the phone through the business phone and this phone and did not proceed to do it right and then when I went to return the truck proceeded to yell at me because supposedly I said accepted the truck when it said it was full of gas and ham and I both took a picture where it was at a quarter of a tank But she sat there and berated me for about 30 minutes which I have it on tape and scolded me how I didn't do it right and anyone

Daria L. 
Évaluation :
1

More pleasant Costomer service. I returned my truck after hours and had to leave the key in the dropbox. The online system would not pick up the location on my phone after trying for over 40 minutes and as a result they issued me a $20 charge for not completing the return "completely." When I called to let them know that the system would not pick up my location upon return & that the truck was equally as dirty when I received it as when I dropped it off, they were not understanding at all and said they would also not refund me the $25 cleaning fee that the charged me, even though the truck was in no worse condition when I dropped it off compared to when I picked it up. They were very short with me and told me I would have to speak with UHAUL directly regarding any concerns. I was overall very disappointed with UHAUL and they're affiliates in handling my rental.

MAYA C. 
Évaluation :
1

Caesar the man who works there is a not a good representative for your company. He is angry, nasty and mean not to mention rude! I was having trouble backing the trailer into the spot he wanted it and he was very rude and told me I was not allowed to rent uhaul there ever again because I was not a “good driver”. He also has many bad reviews on Yelp. I hope you will investigate this place. Merci.

MARC M. 
Évaluation :
5

Thanks. Nice new truck great a/c , great clean smell.

RAYMOND C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN V. 
Évaluation :
5

Great customer service with a smile!

Vernard J. 
Évaluation :
5

Everything was fine

JAMES H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HECTOR O. 
Évaluation :
5

Nothing the workers were great ! Thanks so much for the great service 

DACHA W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GRACE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARCO R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONALD R. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

SOLEDAD B. 
Évaluation :
5

It was all good 👍

GARY M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RACHEL P. 
Évaluation :
1

I spray washed the truck inside and out and I was changed $25 for returning it wet. I was told to clean it after use BUT I was not told not to use water. Does it make sense to you?

Robert G. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Gurcharan S. 
Évaluation :
3

Horrible customer service from this location. I'm thinking to go to Google and Yelp to leave reviews about how horrible my visit was with the male attendant.

MICHELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAURICE D. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Felix A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
5

Great customer service and just the right equipment and price for the job.

Jack W. 
Évaluation :
5

Quick and easy check in and returning the vehicle was very smooth.

Paul W. 
Évaluation :
5

Very professional and efficient

Mario O. 
Évaluation :
5

Excellent service à la clientèle

WILFREDO L. 
Évaluation :
5

Parking lot could be marked for the trucks separately from the customers vehicles

Adrian G. 
Évaluation :
5

Excellent customer service! We had to add a day with no problem!

Adrian G. 
Évaluation :
5

I never went there. My unit was delivered and picked up. Every thing went very well and the girl on the phone was extremely nice to deal with. Thank you for a great experience.

Kathy B.  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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