Évaluations des clients DG Nicholas Co

I didn't expect to wait in person as long as I did. I completed express check out on line, but the day of pick up I had to give same information.

I had rented a uhaul back in last December. Now I actually put less mileage on the one I rented in December then the one I rented last Saturday. I had to pay $126 for going over the miles and a maintenance fee for the one in December and got money back for the one last Saturday. I feel that there was a issue with who ever wrote down the miles in December of 2019. And would greatly appreciate it if we can figure something out. Thank you.

I have dealt with Rich several times now and would highly recommend him to anyone we know who is also involved in moving.

Rich in this office has helped me for the third time in a row now when I have dropped off the rented trucks at his dealership. Only good things to comment on here.

Stop with the masks & 6-ft distancing already. We must deal with Tommie the Commie in PA. But Drs Fauci, Brix, and Redfield can't come to an agreement. Air flow follows the path of least resistance around non-fitted masks. And sunlight is a great disinfectant.

Didn't have any issues at all.

I rent the 6 x 12' cargo trailers. Why these don't have a tongue jack is a puzzle to me. They are difficult to hitch and unhitch by myself. The safety chains are so long they will drag on the ground unless you use a bungy cord to keep them lifted up.

It's very difficult to get up into the cab because the 1st step is quite high up. We could use trucks which have a pull out step to make it easier to get in-and-out of the cab. That was the only problem we had all day.

The cab was dirty. I was handed keys after he drove the truck out to me. There was no explanation on driving or truck features. The appliance dolly was not strapped in. It was left to slide all over the truck.

My only negative experience was I didn't realize what trailers they had on site because when I tried to book online it showed nothing available at the Tunkhannock facility. So I reserved equipment 45 minutes away until I drove by the Tunkhannock site and saw a trailer that would work.

All the staff at this business (carquest) needs training in how to rent a trailer. Seemed like Billy the only person knowledgeable and not there so person behind counter had to be walked through whole process by Billy over phone. When we arrived late to Wilmington, NC and dropped off trailer. Man at EZ Mart said “paperwork here says we owe you $502.00 and I can't open safe because my boss has key ! My husband and I stunned ! Told him $60.00 was due for deposit only. The man behind counter perplexed and so were we. Told us to drop in next morning (Sunday) My husband left, had to be back in PA to run our family business. I was very scared to go alone to take care of the deposit. The EZ mart is a very !!! Sketchy place. I wish we had returned at another location but this is what popped up on my phone and we were not familiar with area. So that morning tried to speak with owner (who can barely speak English) about crazy issue and why night employee wasn't sure what to do about deposit. I tried explaining while very questionable characters came in to buy alcoholic beverages. Owner refused to give me Deposit. I had to stand there and explain over and over that I did not receive deposit, he acted as if didn't understand. (I almost called police) Finally after raising my voice to him he handed the $60 cash deposit to me. I was exhausted from the whole experience. The mess up all started in Tunkhannock but the owner of EZ mart not a person of integrity.

It's better to use them then rent them

AMAZING CUSTOMER SERVICE

Fast and easy transaction. Great guys to deal with.

DG Nicholas Co in Tunkhannock Pa was very friendly and helpful!!!!

Trucks really should have cruise control.

Worst customer service ever, would not help detach unit from truck and and when I asked where they needed it Moved orDropped of they Pointed and walked away. Will never return to that Location ever again

First rate people

Nothing they were very friendly and very helpful I wouldn't have expected a better experience