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BRYAN C
Customer Reviews for DHCM LLC Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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Awful customer service, did not have the rental or equipment ready for pickup when we got there, yet they still confirmed the arrangement. And were no help when we couldn't get the app to work correctly. Terrible traveler customer service as well.
Cheyanne SThe staff was very friendly and professional and even came outside to help hook up the trailer. Highly recommend using this location.
BRIAN ZOutstanding customer service I will go back there again.
Jeffery SI would like to thank Liz, for being so helpful.
CINDY BDropped off at an auto shop/ junkyard/ used car dealership on Sunday the 11th while the location was closed
Chas DTwo things that I might mention… Firstly, I wish somebody would've told me to make sure I had the tow/haul off. A new gas mileage would be awful in such a big truck, but I probably could've saved a little bit if somebody would've told me that. Secondly I use the windshield wipers a couple of times and then yesterday on the last leg to the home we were taking the load to the passenger side windshield wiper broke. This happened during a lot of rain. I had to use it intermittently so I could still see from the driver side. One good thing is that the personnel here that checked me in was able to give me more mileage. They barely gave me enough to do part of the trip In the original reservation through U-Haul..
ELIZABETH MNeeded to serve customers on time, n be on time. So lazy
andrew xSelf dispatch and the APP are very difficult to use. I spent two and half hrs trying to get keys on a Sunday to use the truck.
Curtis DThe truck was gross like a can of soda exploded in the cab. And the number for this specific drop off on Google was either wrong or the lady who answered was just rude as hell and hung up on me. but, calling the 1-800 number helped, the guy who answered (Deric) was wonderful
courtney lVery accommodating, professional, helpful. & knowledgeable
William BThe people were great, the app and website were not. The app wouldn't log in and the website would crash and return to the beginning anytime I tried submitting photos (at pickup and return).
Ronald GJust love how they treated us quickly!! 💕
Frances BVery nice ! Great customer service!
Angela TEverything was great keep up the good work thank you
Thomas NEmployees were very nice and helpful. Will rent from this location again.
tiffany bI had a lot of trouble getting the app to work. I could see my location on the map but the app would not let me check out or return the truck because it would not get past the "finding your location" screen.
John RThe lady working where I picked up the U-Haul (DHCM Auto) was very friendly, fast and helpful!
Valerie P