Customer Reviews for Diamond Mine Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Union City, CA 94587
(corner union city blvd and horner st)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h30 am à 12h pm / 1h pm à 4h pm
- Samedi :
9h30 am à 12h pm / 1h pm à 3nbsp;h 30 pm
- Dimanche :
9h30 am à 1h pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
The worst experience ive ever had with a uhaul rental. They called me after i booked online and had to move my pick up location because the location was closed. Didnt give me the $50 for changing my gauranteed reservation. The truck is in very poor and unsafe mechanical condition. The drivers sunvisor WILL NOT STAY UP! It falls and blocks your vision constantly. The truck has a violent shake when you step on the brakes. I had to keep control of a 10,000lb shaking missile with a sun visor blocking my vision. Uhaul told me the location was closed for drop off at 4:30pm, when i dropped off the next morning the employee said theyre open u till 6pm and he in fact had put that truck out of commission because of the issues and it should have never been rented out! I have called uhaul and voiced my concerns but nobody has returned my call. Get it together uhaul.Anthony C.
Le client n'a pas laissé de commentaire.Jaqueline L.
Le client n'a pas laissé de commentaire.LUIGI M.
Le client n'a pas laissé de commentaire.ZACHARIAH A.
Le client n'a pas laissé de commentaire.Jessica Lynn C.
Le client n'a pas laissé de commentaire.Nicholas Leo W.
Le client n'a pas laissé de commentaire.SUNIL S.
People very friendly and professional They were at work and open when they said they would be. The cargo van was in good condition (other than the driver side door, but they told me this)Richard K.
Le client n'a pas laissé de commentaire.PATRICIA MARIE U.
Excellent service à la clientèle. Every one was friendly and helpful.Andrew W.
Le client n'a pas laissé de commentaire.RUBEN L.
Le client n'a pas laissé de commentaire.Ana T.
Had a reservation for a 26' truck. the truck was not on site when I arrived at the promised time. The manager gave me 2 choices; she could cancel my reservation, or find me a smaller truck and give me a $50 discount. I drove 2,5 hours to pick-up this truck and had people on the clock waiting to load it. The store manager called me an Uber and sent me to Union City to pick-up a 20' truck. This was completely unacceptable!!! The workers didn't seem to care that I had a bonified reservation for their store. If I ran my business like this, I'd be out of business!! I will do everything in my power to never rent from U-haul again, I will tell all my friends and business associates not to use your company. I own and manage a large real estate sales and management company with over 27 agents and manage over 450 units. I will make sure that they know of my experience.GLENN A.
Gas should be full so there is no guessing replenishingROBERTO A.
Some of the nicest people, helpful, and just a joy to have interacted with.Bridget J.
Get some personal that know how to treat people the one that help me was very rude to me .I didn't like the way he talked to me .told me on price and then charged me another. I didn't appreciate this . I will never use this service again !!!!!NATHANIEL D.
These are super nice folks who run this place. I would recommend this facility to anyone looking for storage space and/or uhaul services.Liza B.
Le client n'a pas laissé de commentaire.Reno R.
Thank you, easy check outJeannette G.
Le client n'a pas laissé de commentaire.Brandon P.
Very convenient and close by. Customer service was greatNicholas W.
Le client n'a pas laissé de commentaire.Ramon C.
Le client n'a pas laissé de commentaire.Ronald H.
Le client n'a pas laissé de commentaire.PAMELA R.
Le client n'a pas laissé de commentaire.DOMINIC I.
RC and Evelyn were super helpful!Mikel D.
The people that worked her were very friendly and knowledgeable. He apologized for there still being mud on the floorboard from the previous user. But it wasn't a bug deal to me. Uhaul screwed up my reservation and truck size but was not the fault of this location. It was the online service itself.STEVEN V.
Le client n'a pas laissé de commentaire.NICK K.
Quick and nice customer service.JUN S.
I never knew this location was so close to home! Im so happy my friend referred me here. The customer service is beyond excellent! They really make you feel like family. I will be coming back and referring my friends here too!KATHRYN O.
Walter was a great guy! If you're ever here he will take care of you !Kendrick B.
Friendly and fast service, Very supportive teamDeniz G.
Great service!Myla M.
Great service...Staff are very friendly and energetic. Will definitely refer and come again!!!??MYLA M.
The personnel were extremely friendly and knowledgeable. I would come again and recommend this place.ROBERT R.
Le client n'a pas laissé de commentaire.RICHARD O.
We love diamond mine storage. This is the reason why we rented a uhaul with them. Awesome job RC and DM Team!CHRISTINE F.
People in this location are great as usualROLANDO SANTOS S.
Le client n'a pas laissé de commentaire.LORENZO C.
Le client n'a pas laissé de commentaire.Ahmad J.
The people here asked me for my exact credit card number, the expiration, the security code? She was writing it down. I already prepaid over the internet and it should've just been a quick process and charge to my card automatically already, so I'm not sure why she was writing my credit card info again when I already prepaid online.Kyaw Z.
Gated location. Low gas 1/4 of tank. Rude personnelKonstantin K.
Don't change a person's pick up location!!! I reserved a truck at the Jackson St. location in Hayward but was told I had to go to another location to pick it up. Also, my email then changed my "preferred location" to the one U-haul decided, not me. Though the staff at this location were very nice and the truck was ready, I had to go way out of my way to get it ... I have made a complaint by phone and my reference ID# is 1630473. Though picking up the truck at a different location was very inconvenient and annoying, I do want to say every single staff person I encountered during pick up, drop off AND my phone call in the main office have been super nice and as helpful as they can be. I was told I should hear back from someone in the next few days. MerciAnne V.
Le client n'a pas laissé de commentaire.ERIC K.
Le client n'a pas laissé de commentaire.DANA T.
Le client n'a pas laissé de commentaire.JERRY S.
Le client n'a pas laissé de commentaire.FABIAN EVER D.
Please explain how we can refill approximately the right amount of gas at return .ABE E.
Le client n'a pas laissé de commentaire.ZENY C.
The 2 associates at the location were extremely courteous and helpful both on the phone and in person. They set the right expectation and went above and beyond to make sure that we had the rental at the right time. We would definitely use this location again.HARISH S.
RC made it easy and simple to pick up and return the truck!Ceci M.
Le client n'a pas laissé de commentaire.Lindsay H.
Le client n'a pas laissé de commentaire.H CHRISTOPHER H.
Le client n'a pas laissé de commentaire.JESUS M.
Nice people there.EDGARDO O.
Excellent and responsive.Charie O.
Fix your computer software and customer service. Removing the filth and bugs off windshield would be a plus. Had to call around to find my own truck from uhaul cause Fremont can't keep their promise.MIKE W.
Need to speed up with check-in, and reservation should be guaranteed especially when it was confirmed the day before..3 hours wait for a truck to become available upon my time of pick up, wasted my time and messed up everyone's schedules that was involved with helping me move that day. The man there was apologetic and given me a discount.. He was nice and helpful. But It is hard to say if I'd use them again, that was one stressful day I had to go through.Patty S.
The only thing that was missing was windshield wiper fluid.Lynn B.
Great experience. The clerks really "put their feet into our shoes".yong Z.
Staff were friendly and accommodating. Excellent customer services. High commendation to Uhaul-Diamond mind storage staff. ExcellentJeny B.
Le client n'a pas laissé de commentaire.Breanna L.
Train employeesKRYSTAL V.
Le client n'a pas laissé de commentaire.pamela S.
Pleasant staff made it all very easy.micheal R.
Very friendly staffChi A.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.ADam D.
Le client n'a pas laissé de commentaire.MARJORIE P.
Le client n'a pas laissé de commentaire.Christine R.
Le client n'a pas laissé de commentaire.ROLANDO SANTOS S.
No need. Excellent customer service and staff!Jeremy F.
People were nice but there were many technical issues I spent over an hour just to check outSYLVIA P.
Le client n'a pas laissé de commentaire.Henry Y.
Le client n'a pas laissé de commentaire.KAMESH K.
improve the customer service and most of the question not answered properlyRAVICHANDREN B.
Nothing can be improved. Diamond mine employees were very good at what they do. Very helpful , very nice , and a very good experience.christopher C.
Le client n'a pas laissé de commentaire.MARIA B.
Maybe have a backup alarm for the truck?JOSEPH C.
I was reservation 26 Foot .But All Bay Area they do not have any Truck. Uhall gave 15 Foot 2 Truck For me is a not good experienceBILAL T.
Truck had someone else stuff still in it. It had not been cleaned. Beads and broken glass in the back. Lady did a light sweep "I cannot see any more." The man got in and he did a better sweep but there were still beads rolling around. Front head light was out - the car I was following told me. Mud on floor boards of cab. A check light on the dash came on - image of a trailer. I do not know what that meant.CHRISTINE B.
I ordered furniture pads but did not receive them when I picked up the truck. I didn't notice until after six so it was too late to call. I was originally charged for them but cleared it up with one of the workers and got the charge dropped for it. Would have been nice to get the pads, but no harm came to my furniture during transport so I'm not too upset over it.KOTTAGE J.
Back of truck smelled like something had died in there. The ignition took multiple attempts to turn on each start.Russell G.
Le client n'a pas laissé de commentaire.JACQUELINE M.
Le client n'a pas laissé de commentaire.RIOBERTO R.
Le client n'a pas laissé de commentaire.JOSEPH C.
maintain vehicle, make sure its safe to drive, the vehicle i rented shut down on the freeway completely without power, steering, and brakes. I thought i was going to die, good timing there was an exit during this situation and i used the E-brake to stop and pulled to the shoulder, all this going on while speeding cars were passing by. turns out, the pulley thats connected to the belt was put in incorrectly. totally unsafe and put me in a dangerous situation. hopfully someone from uhaul will respond or do something for me for all the hassle and inconvenience.Rodger Antonio A.
Chose a closer location to desired location or adjust miles for back tracking.JESSIE M.
Le client n'a pas laissé de commentaire.COLIN ROY S.
Staff was great and very caring, would definitely do business at this location again!BARTHOLOMEW L.
Le client n'a pas laissé de commentaire.YI D.
Very nice stuffRADOGO U.
The people were very courteous and professional.Edward U.
U-Haul Contract 82353875 Olmedo861@gmail.com Did not like the fact that i had no saying whether i wanted the insurance. It was mandatory for me to get it. I had a 3 mile trip and paid a little over 50.00. Other locations give u the option of declining.JOSE O.
Le client n'a pas laissé de commentaire.Michael B.
very rudeWATARU A.
Delayed on truck without any notice, called 15 mins before scheduled appointment. Lots of disorder and confusion afterwards and when I finally got the truck they almost gave it away. The most Horrible experience.DEBORAH K.
Le client n'a pas laissé de commentaire.SABRINA L.
RC and Evelyn are the best. They are very knowledgeable about their services and very helpful. I highly recommend Diamond Mine for people that need secure, protected storage AND convenience in U-Haul services, too.BRIAN C.