Customer Reviews for Diamond Self Storage - Airway Heights

52 évaluations

1211 S Fairview Heights Rd   Medical Lake, WA 99022

(509) 862-5996

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Services dans cet établissement :

Pour nous contacter

(509) 862-5996

1211 S Fairview Heights Rd
Medical Lake, WA 99022

Services dans cet établissement :

Heures d’ouverture

  • Mon-Sun: 9 am–5 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
4

Great place

Rose Trude  |  Expérience générale 
Évaluation :
5

Excellent service from day one, always clean and secure. Thank you Natalie d

Natalie Duval  |  Expérience générale 
Évaluation :
5

Friendly staff, easy access. Good experience overall.

SUSAN GALLAGHER  |  Réservation 
Évaluation :
5

only reason I moved to another storage place was for electricity outlet in the unit to keep batteries charged in my RV

Steven Toney  |  Expérience générale 
Évaluation :
5

I’m glad I could move in and move out by phone call.

BRIGHAM CARTER  |  Expérience générale 
Évaluation :
4

I never did move in. That same day we found another Diamond storage closer to move into. I called the storage at airway hts. To cancel my order there. So we never used the storage at diamond on airway hts. Sincerely Curtis

Curtis Sommer  |  Expérience générale 
Évaluation :
5

For not being a temperature-controlled storage compound, this place was extremely clean and secure. From the copious amounts of cameras to the gated units, I was pleasantly surprised by these units as well as how helpful the staff was. 10/10 would highly recommend to others who are in need of a temporary storage.

Bobby Mccrary  |  Expérience générale 
Évaluation :
5

I like the location is safe for me!!

Tarnij Carmel  |  Expérience générale 
Évaluation :
5

All around very nice experiance. Thank you.

William Forde  |  Expérience générale 
Évaluation :
5

I was able to get in on some affordable storage due to your offers of a percentage off for a few months that really helped out a lot. And I ended up with another decent deal thanks to you guys working on your end to make that happen. But on a negative side it would have been better for me to re-rent at the discount rate without having to move into a different unit. I had quite a bit of things of considerable weight to move over to a different unit when I probably should have been able to keep the unit I was in. But you guys were great in assisting me and thank you very much.

Patrick Barclay  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ruth Bartoletta  |  Expérience générale 
Évaluation :
5

Excellent services. I forgot to secure my unit but the staff was very nice. They use the office lock and secured my unit.

Cecilia Oduburu  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Penny  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matt Bertucci  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Johnston  |  Expérience générale 
Évaluation :
5

Move in special of 50 % off for three months was why we originally chose Diamond in Airway Heights. Staff was super friendly and helpful. Without the discount the u it would be too expensive so we found a cheaper unit somewhere else in the area.

Debra George  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin Schmidt  |  Expérience générale 
Évaluation :
5

Through out my whole stay with my items being stored at the Airway Heights facility I have only had positive experiences. Even when I was in training and my parents were taking care of my stuff and coordinating PODS and the storage facility they were only helpful and positive. They made the move in and out extremely easy and I would recommend this facility to anyone in the area.

David Anderson  |  Expérience générale 
Évaluation :
4

The facility was brand new and the introductory price was affordable. However, we could never justify renting the storage bay at the normal rental rate, so we likely will not be back unless some future discount became available during the next storage season.

Ken and Diane Delanoy  |  Expérience générale 
Évaluation :
5

We’ll maintained storage facility with good prices.

Nils Ohlsen  |  Expérience générale 
Évaluation :
4

One of the best storage unit facilities in the area.

Jeff Schultz  |  Expérience générale 
Évaluation :
1

The facility it's self was nice but I notified them I moved out and was still charged for the unit for several months after moving out. Even after notifying them of their error I was told they would auction off the unit which was fine I was moved out except they still want money for the time they claimed I still had the unit for. After some exchanged emails and phone calls this problem is still not resolved. I will not be using them again and will be steering anyone away from this storage business.

Justin Klingerman  |  Expérience générale 
Évaluation :
4

I never moved in to the unit and I asked for a refund

Norma Sherman  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cody Rettke  |  Expérience générale 
Évaluation :
5

Thank you. Clean and secure facility.

Jerry Focht  |  Expérience générale 
Évaluation :
5

Merci

Crystal Klein  |  Expérience générale 
Évaluation :
5

Great facilities, great team. Thankyou for being adjustable and accommodating.

Marcus O'Connor  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dan Morales  |  Expérience générale 
Évaluation :
5

The day we moved out, we even got a security check call because they saw there was no lock on the unit! We had not placed the call yet to tell them it was empty and clean! Great customer service in my opinion!!

Doris Smith  |  Expérience générale 
Évaluation :
5

Very good place to store your stuff

Charles Blake  |  Expérience générale 
Évaluation :
5

Thank you. The kiosk made moving in easy.

Christine Acres  |  Expérience générale 
Évaluation :
5

My move went smoothly, the staff were very helpful and gave me great information. Thank you. I will rent from your facility again. :)

Veronica Lawrenson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne Allert  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cynndi Mazi  |  Expérience générale 
Évaluation :
5

Awesome experience as usual. Thank you.

Thomas Parrish  |  Expérience générale 
Évaluation :
5

Sarah should get special recognition as she was very helpful at the end of my usage time at your facility...although it's in the far end of Airway Heights I still would recommend this place

ROBERT HIMES  |  Expérience générale 
Évaluation :
5

Unit wasn't cleaned before renting had a couple lil grease spots. Facility is very nice and convenient and easy to rent. Je referais appel à lui.

Nick Brogdon  |  Expérience générale 
Évaluation :
5

Thanks all good.

Andrey Vladimirovich Koren  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John Stinson  |  Expérience générale 
Évaluation :
5

Way overpriced poor customer service and for all intensive purposes rapists

Alex Shearer  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan Sapp  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ann Frunk  |  Expérience générale 
Évaluation :
5

Diamond is the definition of a greedy entity. From parking to storage, I avoid business with them at all costs. I rented the smallest unit available, on a 50 % off "promo" and still payed $60+ a month. Better off buying a cargo trailer if you can!

Cade Mcallister  |  Expérience générale 
Évaluation :
5

You were a near perfect solution for my temporary storage needs. The facility is well laid out with easy access.

Michael Mcgaughy  |  Expérience générale 
Évaluation :
5

I NEVER MOVED IN THE STAFF WAS RUDE!!! HOURS AND STORAGE UNIT WASN'T PLOWED COULDN'T CALL ANYONE FOR ASSISTANCE CANCELLED MY STORAGE UNIT IN LESS THAN A WEEK.

Johnna Millhouse  |  Expérience générale 
Évaluation :
5

The units are brand new and very nice. However, the office/management is very disorganized. I reserved a unit online. They struggled for over a week to find my reservation then finally rented me a unit that was smaller then what I reserved online, twice. Once that was finally sorted I had possession of the unit for a couple months with no issue. At move out I called and canceled the unit. I was billed for 2 months following. Called twice to resolve this and was told I'd get a call back. Never did and finally had to call another location in order to get my move out processed. Something is broken in this system and it doesn't seem like it's going to be resolved anytime soon. Still waiting for reimbursement.

Tyler James  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary Sawyer  |  Expérience générale 
Évaluation :
5

No in person attendant available at the location.

Jim Hohenstein  |  Expérience générale 
Évaluation :
5

Customer service was phenomenal!! We were always cheerfully greeted, got all our questions answered by a knowledgeable rep, and were even offered a bottled water. During the couple of times when there was a tech malfunction, the reps were courteous and professional, reassuring us they would stay on top of the situation and telling us how it would be fixed. (Which they then followed up on.) We are thankful to have done business with Diamond Storage. Merci.

Leroy Olson  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russ Knight  |  Expérience générale 
Évaluation :
5

I needed 24hr access. Location was perfect for me and I'm sure I would have been satisfied 100 %.

Lorena Sam  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brittany Prather  |  Expérience générale 
Non les évaluations ont été soumises pour cet établissement.

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