Everything was great. I started a storage unit in 2019 and everything went smoothly. Also liked that they are open 24/7 when I need a ride from the airport it was always nice to call at anytime.
Walter L | Expérience généraleCustomer Reviews for Diamond Self Storage - Anchorage Airport
Testimonials From Recent Customers
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Worst experience ever. Don't not use this company because they have NO customer service. Signed up for rental and they said I would be contacted within 24hr to do meet up at loc for move in. Agent never called back. Made contact with office 5 times and stated each time they were sending messages to agent (Annette) who wood call me. Never happened. This company has no follow thru in making contact and don't even know how they are in business. Contacted other company and they had excellent customer service and took care of my needs.
Greg N | RéservationAnnette and the staff are fantastic. They were a key factor in the success of our business operation. I can't thank them enough.
Samuel S | Expérience généraleShuttle service to and from the airport was awesome! Very prompt. Very friendly staff.
Cindy T | Expérience généraleHi! I rented an airport parking space from Diamond. The person assisting me (Annette) was a joy to work with. Great experience!
Glenn G | RéservationVery nice place to store a vehicle.
Jason H | Expérience généraleDiamond self storage booked me a non existent unit. They booked me an outside parking space when I asked for a 9'x 20' indoor storage unit. I'm very upset at the wasted time and gas it took to go there and be denied my storage space. So I am very dissatisfied with diamond self storage
Pius H | RéservationAll staff professional and helpful in every way.
Donald F | Expérience généraleAnnette was great to work with!! Hope she is there next year when I'll need parking again. Dr Gillum
Reef o | Expérience généraleThe entire staff were exceptionally helpful.
Mark C | Expérience généraleGreat place to keep a vehicle
Dale P | Expérience généraleExtremely pleased with the experience and will definitely be coming back.
SAMUEL S | Expérience généraleOffice staff was great except for the on duty person Sunday Aug 29 when I tried to close out the account. Somehow he forgot that I was the customer.
Paul K | Expérience généraleAnnette and August were very helpful.
Frances S | Expérience généralePerfect for us to store our vehicle while traveling in and out of Anchorage last winter. We never had to wait for the shuttle and the on-site free car wash was an added bonus. Fortement recommandé!
David & | Expérience générale