Évaluations des clients Diamond Self Storage of Waco

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Diamond Self Storage of Waco

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liz D.
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Le client n'a pas laissé de commentaire.

Gale A.
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Le client n'a pas laissé de commentaire.

JOSHUA M.
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Uhaul truck was disgusting and filthy. Napkins, straws and cigarette wrappers in the cab. The cargo area was filled with dirt, leaves, hangars and debris. Cant believe this vehicle was cleared to be rented. No discount offered to me on my rental despite me spending 45 mins cleaning it before I put my family's contents inside it.

Suzanne D.
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Le client n'a pas laissé de commentaire.

William P.
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I rented from a location closer to my home. I received an email that my location to pick up a truck was changed. I picked up the truck 11 miles from my home and had to drive back to load it. Apparently I was given 42 miles to get from my home to the next town to turn in the truck. I guess that was to leave my load in the truck because when I turned in the vehicle, I was charged for going over the mileage. This is poor service. I will not use UHaul again. Better read the fine print.

Michael B.
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Le client n'a pas laissé de commentaire.

Shana O.
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Actually have the equipment ready as promised multiple times and improve the parking lot. It's full of ruts and drop offs... Full of water when it rained.

Brad C.
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locations was in a mud hole. Had to stand in a foot of water to hook up trailer. Truck was dirty inside cab and box. Truck was completely empty on fuel.

Dale M.
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Le client n'a pas laissé de commentaire.

David J.
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This ended up costing me way more than it said. I was in a hurry due to the rain and just accepted the mileage it out in for me thinking's it knew what it was saying m, yet when we arrived back to drop it back off it would NOT accept the mileage it was showing and I ended up having to put in a different mileage so we could actually drop it off and go home (in which home was 30 min away) and when I finished everything it said I went 202 miles when I only went 40 max!!!! ?? not sure how or why, there was nothing that gave me to fix the issue, so I had to just pay something that was clearly wrong.

Donald M.
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Le client n'a pas laissé de commentaire.

GWENDOLYN B R.
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We were on a tight schedule and found the rental staff too chatty with each other/willing to pause our transaction to take care of a rude man/turned out okay.

shannon B.
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You should put the storage space as the size on the advertisements. I reserved what was advertised as a 10x12 trailer, only to find out the storage space was only 5x10. People are not renting the total dimensions of the truck or trailer, they are reserving the usable dimensions. Surely, this isn't news to you. Also the new rule of me having to take a picture of my drivers license has got to e one of the most absurd things I have ever heard of and I have employment history in rental vehicles. If you don't trust the intelligence or integrity of your employees enough to trust they see the renter's drivers license then you are doing something wrong. When I showed up to pick up my trailer for my 0800 reservation, there was nobody there. When I called the number on the door for manager on call at 0810( I gave a grace period before calling) the male that answered the phone acted like I was stupid because I was calling him instead of the location because they were open. When I explained to him nobody was there, he sort of changed his attitude. I seriously doubt I will use ANY Uhaul location again. You seriously have issues running your company..

Micheal A.
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Le client n'a pas laissé de commentaire.

James T.
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Great as always

Sandy S.
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Le client n'a pas laissé de commentaire.

Ronald W.
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Le client n'a pas laissé de commentaire.

Bryan H.
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Le client n'a pas laissé de commentaire.

Gerald W.
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Le client n'a pas laissé de commentaire.

Dee G.
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Excellent experience!

Michael G.
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Le client n'a pas laissé de commentaire.

Bill C.
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Le client n'a pas laissé de commentaire.

Cesar F.
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Great customer service

dale G.
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Gas was near empty. Truck was 2 quarts of oil short. Leaked oil on my driveway. The owner said the truck was dropped off in bad shape and it was the only 26' truck around. The owner did go over to the gas station next door and got two quarts of oil. That was nice. I guess there wasn't too much more he could do as the truck was dumped on him in bad shape.

Kathryn D.
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Le client n'a pas laissé de commentaire.

Kevin K.
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Le client n'a pas laissé de commentaire.

Pete R.
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Le client n'a pas laissé de commentaire.

Shelley K.
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Le client n'a pas laissé de commentaire.

Brandy B.
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Le client n'a pas laissé de commentaire.

Monica A.
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Your agent was amazing and very personable.

Tamra G.
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Le client n'a pas laissé de commentaire.

Ronald M.
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Le client n'a pas laissé de commentaire.

Kelly V.
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Le client n'a pas laissé de commentaire.

Laura L.
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Le client n'a pas laissé de commentaire.

Douglas O.
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This way second attempt at picking up a truck. Original reservation was not fulfilled as the first location was closed and a vehicle was not assigned to the reservation.

jill G.
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Le client n'a pas laissé de commentaire.

Tyler B.
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Le client n'a pas laissé de commentaire.

Brian P.
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Owners are the nicest people to work with. I wouldn't go anywhere else.

Roy H.
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Le client n'a pas laissé de commentaire.

JOHN V.
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Le client n'a pas laissé de commentaire.

Sarah H.
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Man was friendly for pickup and took time to explain any questions we asked. I guess the high demand for trucks at our time of rental is why we had food and drink all over the floor of the cab - they just had turned it in, I guess, when we showed up to get it.

Mary C.
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Thank you for all of your help

john C.
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Le client n'a pas laissé de commentaire.

nathaniel G.
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Le client n'a pas laissé de commentaire.

David B.
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Le client n'a pas laissé de commentaire.

Curtis M.
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Keep doing what you are doing. I feel the location needs more units for rent, on their lot.

Curtis M.
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I have done several rentals from this location and service is and has been outstanding.

Chris G.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

Daniel B.
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Le client n'a pas laissé de commentaire.

Joseph H.
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Very friendly and helpful staff. Good experience overall.

Carolyn B.
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Great service duo couple at the China Springs TX Uhaul Storage location.

David D.
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Le client n'a pas laissé de commentaire.

Cameron T.
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Le client n'a pas laissé de commentaire.

matthew A.
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Le client n'a pas laissé de commentaire.

Brian P.
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Owners are terrific to work with. I've rented several times and they are very courteous and accommodating.

Franklin H.
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Excellent experience all way around! Your associate at the China Spring location, Diamond Self Storage, was Simply the very Best!! Please congratulate her on an excellent job well done!!!

BARRY C.
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Le client n'a pas laissé de commentaire.

Rachel M.
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Le client n'a pas laissé de commentaire.

Curtis M.
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Service was outstanding. This is my "go-to" rental place.

Greg H.
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Le client n'a pas laissé de commentaire.

james L.
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Le client n'a pas laissé de commentaire.

SHERI B.
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U-Haul needs to do better with their map and information about rental and return facilities available. I picked the facility closest to my unloading area. The U-Haul branch the truck was picked up from changed it during the pick up process. The owner at the drop off location said their facilities doesn't show up on all U-Haul maps, but they showed up for my reservation options. The owner, Paul was very helpful and I did drop off at his location with ease.

james L.
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Le client n'a pas laissé de commentaire.

Ron L.
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Le client n'a pas laissé de commentaire.

Daniel V.
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Le client n'a pas laissé de commentaire.

RAYMOND K.
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Le client n'a pas laissé de commentaire.

KYLE P.
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Le client n'a pas laissé de commentaire.

Scott B.
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Extremely helpful attendant at the drop off location. Very nice.

Robert B.
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very congenial and checked us in efficiently

Maria R.
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Friendly owners and very knowledgeable.

Curtis M.
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Do not allow supervisors to "move" equipment, when computer system is down. They DO NOT know what is reserved and removed equipment that I had reserved, with local manager's knowledge.

Alex W.
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Le client n'a pas laissé de commentaire.

Curtis P.
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The team was great, assisted with all my needs, and had great prices. I will definitely refer others to this store.

David K.
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Fantastic people helped me with my moving needs when I needed it rather suddenly. They wasted no time getting me setup with a truck and on my way to complete my move on time. They were fast and efficient, friendly, and I will definitely go back to them the next time I have a need for a truck.

Frederick L.
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Le client n'a pas laissé de commentaire.

Mark H.
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Great customer service!!! Very impressed Very courteous!!!

Sean S.
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Very professional and helpful. Will absolutely use them again!!

Lazaro A.
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Le client n'a pas laissé de commentaire.

David H.
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Very helpful and pleasant I would use them again.

Bill C.
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Le client n'a pas laissé de commentaire.

Mike M.
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Call ahead, they seem to be out of the office quite a lot...

Michael C.
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Trouble with the final bill! Counter person should have caught this! Charged to 2 day when I rented it for only 24 hours. Then refunded (not by dealer, but by regional mgr.) for the 2nd day, but still charged for the 2nd days insurance. Moving - least fun in the world. UHaul can somehow make it worse.

Margaret D.
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Le client n'a pas laissé de commentaire.

lashandra S.
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Wonderful people. Priceless experience. Thank you.

Mike M.
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The only issue is UHAUL did not contact me about the location change and the very nice lady was unaware of any reservations. I had a very tight schedule to keep and knowing the location change would have helped me keep it The individual at this location was very nice and very helpful

Ronnie Lee K.
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This was the best service I have ever experienced. The people were efficient, polite and extremely helpful. The trailer that I rented was in excellent condition. As far as I'm concerned, this will be my location to rent U-haul equipment...*****

Curtis B.
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Le client n'a pas laissé de commentaire.

Morgan W.
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Le client n'a pas laissé de commentaire.

Kenneth V.
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This location doesn't take cash payments for UHAUL trucks. Never ever rented from a location that didn't accept cash. But strangely they accept cash for packing supplies. I should've been told this over the phone prior to showing up. I was offered a 25% discount because my reserved truck was needed in Houston/Richmond Tx. The truck was worth 25%. Other than the fact it got us there, the coolant light was on (scary) the mileage was around 120,000 and I was being sent on a trip from waco Tx to Houston Tx. Not wise with such a risky truck. I would've liked a more reliable truck for such a journey. Seriously there wasn't an undamaged panel on this truck prior to my rental. I feel like my 25%off was still too much for a clunker.

Cary R.
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Le client n'a pas laissé de commentaire.

James S.
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Le client n'a pas laissé de commentaire.

scott W.
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Le client n'a pas laissé de commentaire.

Veronica G.
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Le client n'a pas laissé de commentaire.

Francisco M.
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The person that help me was great, but the process to get the truck was long due to issues i. System. Iternet, set it was going to take me half the time to complete the pick up. It took me like 30 minutes. I cannot imagine taking 1 hour to rent a truck. You guys need to improve system ease of use. Thanks

denise D.
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Very nice people

Mark B.
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Le client n'a pas laissé de commentaire.

Shari S.
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I had to install the dolly by myself with no one help which was very difficult and the fact my car was on top of it traveling 100 miles to my destination was very difficult and disappointing

Ashlyn S.
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Le client n'a pas laissé de commentaire.

Cora D.
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Le client n'a pas laissé de commentaire.

Non reviews have been submitted for this location.

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