Customer Reviews for Diana Rowland
(U-Haul Neighborhood Dealer)

365 évaluations

2727 Hwy 171   De Ridder, LA 70634

(337) 460-2055

Heures d’ouverture

  • Mon: 9 am–3 pm
  • Tue-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/1/2024: 1h00 pm à 5h00 pm
  • 4/4/2024: 9h00 am à 1h00 pm

Services dans cet établissement :

Pour nous contacter

(337) 460-2055

2727 Hwy 171
De Ridder, LA 70634

Services dans cet établissement :

Heures d’ouverture

  • Mon: 9 am–3 pm
  • Tue-Fri: 9 am–5 pm
  • Samedi : de 9 h a.m. à 3 h p.m.
  • Sun: Closed
Heures d'ouverture spéciales
  • 4/1/2024: 1h00 pm à 5h00 pm
  • 4/4/2024: 9h00 am à 1h00 pm

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

Dianna is easy to work with and helped make my experience fruitful. I highly recommend using Dianna's uhaul service. Great ocation, great service, great people! I will rent from again. Thanks uhaul and thank you Dianna Rowland

Adam Harris 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Julieta Hernandez 
Évaluation :
5

Ms. Rowland was extremely friendly and professional. My experience was amazing. I would recommend this location every time.

Milfred Newman 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jake Blackmon 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl hill 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Betsy Whorley 
Évaluation :
5

Diana was very helpful and professional and made this experience very pleasant!

Shirley Crumpler 
Évaluation :
3

No one was there to meet and greet and to assist.

Jim Pryce 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jennifer tourville 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Latorya Keys 
Évaluation :
5

Excellent service à la clientèle

Allen Bourgeois 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary Jane Wilbanks 
Évaluation :
4

The location is right off the highway but not a large storefront and easy to drive right past it

Steven Ashmore 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nicholas Harris 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Frank Strohschein 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Joseph Oxley 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina McManus 
Évaluation :
5

Diana was wonderful!!! I was traveling by tandem bicycle and had a mechanical failure. From our hotel I booked a 10' truck online from the closest location 1 mile from our hotel. Unfortunately, I had not noticed that the actual pickup location was another 4,5 miles from there, and had to walk the additional distance. While walking I called and left a message that I would be late. Diana returned my call, asked where I was, and came to puck me up! Thank you Diana for such great service and helping out a stranded traveler.

David Kern 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Vickie Davis 
Évaluation :
4

I was told that if I being the truck back early that y'all would give me some of my money back.! I js got off the phone with the U-haul lady I rented from. and she told me this isn't a credit union! That was uncall for..! I only had the truck for 12 hours rent it for 3 days.! I when over 9 miles on my miles made sure to put the fuel back like it was.! I clean out the back but on driver floor bored I did hv some dirt bc of my feet.! I don't think it's right y'all telling the customers that I f y'all be the truck back early then what y'all rent it for you get some money back that's back business .! And for that rest I will never do business with y'all again are confirm anyone to y'all and i will make sure I put this on Facebook and Instagram & Twitter bc this isn't right..!

Sean karst 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derrick Taylor 
Évaluation :
5

Everything went great and she helped me the best she could.

Antonio Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Trent Banks 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jason Yoon 
Évaluation :
4

When I dropped the truck off, I told the lady about the truck not having oil.. it had also been raining and that there was a leak in the roof.. cause a few boxes and some clothes to get wet. She was very apologetic, and that the truck should have never left the other facility...

Jimmy Johnson 
Évaluation :
5

Diana was prompt courteous and very knowledgeable about the equipment. It truly a pleasure doing business with her.

Terry Ross 
Évaluation :
1

I completed online check and it still Took 2 hours to get the unit. It was the wrong size. Had none of the preordered items. The truck had NO BRAKES.

Mary Luttrull 
Évaluation :
1

The agent must have been having a very bad day today. First we decided not to take out insurance but later decided that we would have it because we also rented a tow doily. Everything went from bad to worse. We paid cash for the rentals but she then asked for a $100. deposit. We didn't have that much cash on hand at this point ss, we decided to use one of our credit cards. She made some type of mistake and deleted the rental truck. She thought she had Everything cleared and told me to pick up the $100. deposit when I returned the rentals. Needless to say, ythe $100. deposit was not on the receipt. We called her ans she said that "she apologized and she did see the mistake while preparing her deposit for the day and will return the amount on the credit card." She called later that evening stating that she didn't make the mistake and no money would be returned. Words were exchanged about her agreeing of the mistake she'd made but still refused to put the money on the credit card. I then told her that she would be hearing from my attorney. This was the worst experience I've had with U-Haul. My daughter, her husband and the CDL driver who was with me at the time was not happy. My daughter called her back. I don't know what was said but the agent decided to send money back.

Patricia Norwood 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronald Benoit 
Évaluation :
5

Diana was great!

David Dancer 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Floyd Leblanc 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tyler Swift 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neal Fuller 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LeeJ Price 
Évaluation :
5

N/a

Ronisha Brumfield 
Évaluation :
1

Pay me back my $200 I had to pay out of pocket a transfer company to transfer my belongings to another trailer because the first one had poor maintenance and cause me Hotel room and the cost of the transfer company.

Melvin Burgess 
Évaluation :
4

I had a vehicle reserved. Check out was fast and vehicle was clean and ran well.

Torin Lattie 
Évaluation :
5

Mrs Rowland was very helpful and on point with my reservation.

James Akers 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jodie Thigpen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Daley 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jesse Velez 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher Willis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Giovanni Vegaroman 
Évaluation :
4

Le client n'a pas laissé de commentaire.

darren brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

bruce meyers 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jeffrey LeRoy 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Danny Partin 
Évaluation :
5

Very friendly and helpful

James Jackson 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Derek Glaze 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cindy Suydam 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH SEAL 
Évaluation :
5

I don't think you will have to do anything because the people you have working for y'all are really nice and know the equipment. Uhaul is a good company to do business with I rate them #1.

JOSEPH SEAL 
Évaluation :
5

She was very friendly. Did her job professional. Merci

Lynda Menchaca-Howery 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Tracey Ledoux 
Évaluation :
4

We did not give much advanced warning by calling only a few hours before pick up needed to happen. Ms. Diana was very accommodating and made sure everything went well. Thanks for a successful move! Some other reviews stated location was hard to find or needed signs and lights. GPS will take you there, just may have to do a U-turn across divided highway. And there is a billboard size sign in the front that is lit. (But it does only face oncoming traffic).

Laurance Hoskins 
Évaluation :
1

Needs lights and markings I drove around for 30 min. to find out it was a house and now you all are going to charge me more gas and I filled it or got back to the amount when i picked it up.

DARRYL GRAYSON 
Évaluation :
5

Very clean well maintained equipment . Courtesy to her customers, professional and respectful in this time of COVID-19 above and beyond. Will recommend to all my friends & neighbors. Thank you Ms.Rowland !!!

John Rice 
Évaluation :
2

Pick up location was over grown with weeds and grass.

Rachel Midkiff 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael kulaga 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenn Cordell 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Tracie Abshire 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Brown 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle Reynoso 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael Picou 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Darris Black 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JOHN MONAGHAN 
Évaluation :
5

Nothing everything was great

Joseph Seal 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anne Thigpen 
Évaluation :
5

Le client n'a pas laissé de commentaire.

melody johnson 
Évaluation :
3

Maintenance was not done on truck. I drove the truck empty to scales and then to house to be loaded and was very shaky and thought it was normal since it was empty and shocks designed for weight but once completely loaded the shaking was almost worse( and yes weight was loaded/ distributed appropriately). Not only did it feel like it was going to come apart on the highway, but the change oil light came on less than a mile after i left my house and had to make a 1000 mile journey ahead. Unsat for a piece of equipment that you have to be charged by the mile for cant even be taken care of with simple maintenance.

ADAM GUDZ 
Évaluation :
4

My contract was sent to my email address but I was not able to open it no matter how much I tried.

Bernd Clouse 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY MUZZEY 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Cheryl Crockett 
Évaluation :
3

Le client n'a pas laissé de commentaire.

John Kiser 
Évaluation :
3

I specifically asked on the phone for a single axle tow trailer that you put only the front of a car on. I asked 3 different ways, I didnt know it was called a tow dolly. When we arrived, our reservation was for a dual axle full towing trailer. She had no tow dollies so we just used what she had. She did let us use a tool to flip our hitch to make it taller. She was very nice. I would be sure to find the exact name of the thing you need before reserving something.

Julia Lasage 
Évaluation :
5

The people I deal with twice a year are extremely awesome !!!!

DOUGLAS RYDER 
Évaluation :
4

U/haul truck had a roof leak.

willam mayo 
Évaluation :
5

Diana was very helpful and friendly.

James Stevenson 
Évaluation :
5

Ms. Rowland was very accommodating. I would recommend her to all my family and friends.

Kinney Hanchey 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Keith Durkes 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Billy Bolden 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Johnny Trussell 
Évaluation :
4

a little small, and figuring out where to go and who to talk to wasn't easy....but Deridder is a small place, so we figured it out. Diana was great, very helpful and straight forward.

Herb Martin 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Charles Gilpin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

TIFFANY NELSON 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki Lewis 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jim Deason 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Welful Cross 
Évaluation :
5

Overall, my pick up location was great. The attendant was responsive, helpful, and professional. My only issue was with the scheduling of U-haul, which had to change my pickup location. When this change was made, they forgot to ensure the trailer had an appliance dolly. I had to drive all over DeRidder and Fort Polk to find an appliance dolly. This was an unexpected delay.

Carolette Wright 
Évaluation :
5

Door handle on the inside was broken and the sun visor on the drivers side was broken and hung right in the line of vision when I was driving

Jason LaVergne 
Évaluation :
5

Continue to do what your doing. A 3 day trip with a 5x8 trailer was user friendly, no problems at all. Thanks for your service??

Thomas Harris 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Jason Sprick 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard Cole 
Évaluation :
1

The truck was dirty and smelled like smoke. Took over an hour to get the uhaul because the self checkin was not working. The lady had to totally redo the reservation and start again and then charged me for more insurance than I wanted.

Staci Baldwin 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amanda White 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tarra Watkins 
Évaluation :
5

Le client n'a pas laissé de commentaire.

megan strother 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William Goodknight 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dwain Ollie 
Évaluation :
5

All went as expected.

james wilson 
Non les évaluations ont été soumises pour cet établissement.

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