Le client n'a pas laissé de commentaire.
Stephanie C
Customer Reviews for Dillon Road Storage LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Drop off area is a bit tight on a weekend
Alan GI really can't say enough good things about the employee who helped me. He was a great guy, very efficient, helpful, and also just a really kind person.
Robert CThe truck was comfortable and drove easily without problems.
LITA VThe people at this location were friendly, polite, and extremely helpful and accommodating. I would definitely recommend using this U-Haul facility.
Jose GThe woman who checked us out was a bit abrupt and not really professional on the phone either.
Ray TThanks for an easy and great experience.
Richard CGreat customer service, and well informed on every aspect of their job.
jose sU-Haul Corporate Office P.O. Box 21502 Phoenix, AZ 85036 Subject: Urgent Complaint Regarding Unjust Arrest and Lack of Communication Dear U-Haul Corporate Office, I am writing to bring to your immediate attention a deeply distressing and entirely unjustifiable incident that occurred during my recent rental experience with U-Haul, specifically through Dillon Road Storage, LLC, located at 10051 Dillon Road, Louisville, CO, 80027. On the January 24th, my friend and roommate, and I entered into a rental agreement with Dillon Road Storage, LLC, for a 24-hour rental of a U-Haul truck. The rental was initially paid for with a card in my roommate's name, and a charge was made. Due to unforeseen circumstances, we realized that the moving job would take longer than 24 hours, prompting us to call Dillon Road Storage to extend the rental. My roomate also updated the card on file to ensure timely payment of any charges. Despite our efforts to communicate our need for an extension, no response or attempt at contact was made by Dillon Road Storage. Subsequently, my roomate called and left a voicemail, clearly expressing our need for additional time. Regrettably, our calls were never returned, leaving us in a state of uncertainty and unawareness of how to proceed. The situation took a turn for the worse on the morning of Monday, January 29, 2024, when a police officer arrived at our residence. To our shock, I was handcuffed and placed under arrest, accused of attempting to steal the U-Haul truck. I repeatedly attempted to explain the misunderstanding, detailing our efforts to extend the rental and the associated charges on my roomates bank account. Nevertheless, I found myself booked into the Boulder County jail and was told by an officer that I was facing a Class 4 Felony charge. After several harrowing hours in custody, I was released with minimal information, except for a court appearance scheduled for February 8. To add to the distress, there has been no attempt at communi cation from Dillon Road Storage, and we are left with no guidance on how to retrieve our belongings still inside the rented U-Haul truck. This entire experience has been emotionally traumatic and damaging. I am a law-abiding citizen who has never been in trouble with the law. I strongly believe that I did not deserve to be handcuffed, arrested, and subjected to this undue distress. I am seeking immediate resolution to this matter and request the following: • *Clear communication from Dillon Road Storage on how to retrieve our belongings from the U-Haul truck. • *Assistance in addressing an unjust Class 4 Felony charge • *An investigation into the lack of responsiveness and communication from Dillon Road Storage during the critical rental extension period. • *An assurance that corrective measures are taken to prevent such distressing incidents for other U-Haul customers in the future. I trust that U-Haul will address this matter urgently and take the necessary steps to rectify the situation. I look forward to a prompt resolution and your cooperation in ensuring that no other customer faces such unwarranted hardship.
Hunter BAnother great experience at this location. Great service, friendly and safety was number 1 making sure everything was hooked up properly and lights working.
Mike ZFast check in, eager to help finish the drop-off process.
Christian BCustomer service agent at the location was very helpful and offered good insight.
Adrian IClean truck, easy to reserve online, and excellent in-person service. Exactly what I needed today for my little moving job. Thank you!!
STEPHEN RBest, most convenient and personable employees at any Uhaul I've ever rented from.
DANIEL FA plus experience. Pleasant, professional and smooth access
Catherine AGreat Service
Josiah SDillon Road Storage location employees were very helpful during the pickup process. Would definitely recommend.
Joseph Cthank you, I liked it
Anton SThe individuals at drop off were extremely helpful and very nice. Very good experience. Nice conclusion to an 1800 mile cross country move!
James TI was very disappointed with the return process!
Ric RThis wasn't the location contracted, really disrupted my move and cost me lots of money
jeffrey wChristopher Mcbryde and Kelley Riley both were top help! On the phone and when I arrived at the location! So grateful!
Tony wThe customer service representative when above and beyond to help us with the trailer. We really appreciated her help. We'll be back!
Shireen MWe used the mobile checkin and return process. It was really easy and the app is well design to walk you through each step.
Tammy WThe gentleman that greeted us was wonderful and very professional. Fortement recommandé!
Joshua HLove the service. Chris has a great voice and has been immensely helpful each time I've called needing assistance. Dom is efficient at checking in and checking out despite the high traffic flow that occurs especially on Sunday mornings. Thanks for a job well done!
Alexandra MThis location was very helpful when it came to unloading and returning auto trailer and rental truck. Seamless process and easy location to access. Thank you for all your time and assistance!
Brian MScheduled uhaul over the phone to be told I was wrong and I had to pick it up at a different time. Dispatch was rude and condescending
Chris LTiny lot to drop off after hours was difficult with a trailer. Returned tank 1/8 less than I got it and in addition to expected file charge there was an additional $30 service fee. Ridiculous!
Dan FGreat!
TIMOTHY BChris, the somewhat human behind the register, is not capable of completing this rather simple job. I'd recommend replacing him with a healthy 2x4 as it would make more sense for customer service/appreciation. What an absolute joke of a person. 800 number was able to solve my problem with billing in minutes. Thank you Kimberly!
jonathan WI booked a one-way trip. Then, Uhaul asked me to return it to a different location 30 miles away (while still asking me to pay for gas and the mileage charge), where there were not enough parking spaces available to return trucks. I am very unsatisfied with this experience.
William SThere's very limited parking in that location. Also, I don't understand why I wasn't able to return in Boulder, which was my destination.
Gil SProfessional, easy and quick.
Alexander CEasiest return yet!!
Brad REverything was awesome. Thank you
William GOriginal reservation was for a different location. Pick up changed the morning of rental. Had to push pick up time. Worked out in the end, but certainly pushed back my schedule.
Steve EThe Ac rocks! Nice staff :)
samantha rExcellent service. Would highly recommend.
Gretha HGreat customer service!
LISA PThank you Chris for the great customer service!
Kristie EI apologize I cannot remember the gentleman's name but he was very friendly and helpful. It was a pleasure working with him and I will return to this location for future needs because of his customer service. Merci.
Marc CUsing the App was very frustrating. It was a good thing the office opened early or I would have been sitting in the parking lot for an hour trying to get the app to work.
Tom TExcellent staff , very professional, friendly and knowledgeable. Merci
Joe CVery smooth drop-off.
David IDom, Dominic and Chris were very helpful, courteous and offered a wonderful experience. The reservation process was easy and intuitive. The location was so clean, the van/truck in great condition and the process of completing the contract an easy one. The terms of the contract and expectations upon return were clearly explained and the check out process was just as easy. I highly recommend this location for all your moving needs.
Alexandra mChris did a great job getting me in and out quickly! Will be back. Thank you
Dominic KAt turn-in (in Colorado), there was a bit of confusion. The lady on the desk was a bit unsure of me turning it in there, but after a short time, cleared things up. She did ask me if I could back up a trailer (I can't). If my husband had been able to back up the trailer, there would have been a bit of an issue with parking it for release as the lady apparently could not back up a trailer either. If there is an insurance issue or some other reason that says she's not allowed to, I'm unaware of it...just know she apparently would not have been unable to back it up if my husband could not have. However, she was quite nice. I would recommend the turn-in site even though there was the momentary confusion issue on the front end.
Claudia BGreat location, good service, and quick and easy pick up and drop off. No improvement needed!
Kelly MKinda hard to improve a flawless experience like I just had, it really could not have gone any smoother. The associate behind the counter was very friendly and professional, give him a raise!
Troy LExtremely smooth rental pick-up and drop-off. Would recommend.
Alex H