Great service nice u haul agent
Marion B
Customer Reviews for Dimensions Auto
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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I had no problem with this location. The problem was the U-Haul app. The U-Haul app gave me an address that couldn't be found at first. Drove around for an hour couldn't find it. The second time the lady helped as much as possible but was also clueless about the location. And instead of suggesting a new location she said call them back when u find it. I called the number again just to ask for a different location cause I couldn't find the one they gave me. . I called the number again because the share my location wasn't working when I finally got to a location I could find. This time the person on the phone wasn't helpful at all she disappeared and didn't come back. The last person I called finally was the best. She saw when the share my location wasn't working on my phone she noted the account and helped me. Overall I found the whole thing very frustrating and would not recommend the U-Haul app to anyone.
Paul DThere are hidden rates... instead of $29 and some change in town it was $69 and change and instead of 0,69 per. Mile(as quoted) it was 0,79 per mile..... I had the truck for 2 hours
Jeff LSpoke with U-Haul rep on phone; was I surprised it was $120 rental; on line it said $91. Total was with taxes $159 - I think…. Still haven't been able to open the receipt.
Byron BI reserved a hand truck, however, when I arrived there was not one available. Tjhe owner did lend me a basic dolly that he had in his shop
Kenneth WNo moving blankets or other equipment, location had to provide their personal dolly. Truck was dirty.
Kaylie CCharge me 30 for gas. I refueled back to the line. Neighborhood dealers are not good and not trustworthy
KYLE MGive a proper receipt and stop doing everything on his phone.
Gordon BFix the website to allow users to pick up equipment via mobile
Connor KThere was no one around when I arrived. I had to go in back to shop...then had to wait 10 minutes before someone was able to assist. Didn't let me check out truck for damage...was rushed away.
John WThe fuel wasn't full, I drove it for 20 miles and the Guage read 3/4 tank. With gas prices being what they are thats not acceptable. Also third gear would hang up and not shift and run in high rpms for a bit. Made me nervous the transmission was gonna go out while I was moving
Brendan S