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Harry Montoya
Customer Reviews for Discount Auto Parts & Glass
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We dropped off on a Sunday, when they were closed
michelle montoyaVery poor customer service.
James JantzenKeep on top of your employees to keep doing a great job!
Frederick MedinaThanks for your help!!
Jennifer PlucinskiGreat service
Thomas HipsherPaul, is very professional and do a lot of business with him. Paul runs his business tight.
Ivan GarciaI drove to Alamosa, why couldn't I drop off in Alamosa instead of having to make a 34 mile round trip?
bob swansonI was charged for 231 extra miles when I turned the truck in. I was told when I rented a truck that they would give me an extra 231 miles because of difficulty I was having and getting the truck rented.
Mark JenkinsRien
Terrence MilliganI would like my $15 for returning it clean.
VALORIE VILLALPANDOThe rental was all good until I started having transmission issues with the truck that was pulling the U-Haul trailer. I was desperate to drop the trailer off at any nearby U-Haul dealer but after many calls to U-Haul I was denied that option and was required to tow it 400 more miles on a transmission that was overheating. I was willing to pay a penalty to be able to drop it off somewhere different than my original planned point, but I was not allowed by U-haul. :(
jason davisWe were in a bind and needed to rent unexpectedly that morning. Luckily they had a truck for us (with a dolly!) and it was ready within minutes. Excellent experience.
APRIL KELHERThe after hours drop off procedure was cumbersome and could not be completed. I tried the phone process and it prompted to send an otp which requires getting out of the app to get the otp and then you have to start over. I used my laptop from home and it was also difficult and failed to complete because it didn't like the pictures I took of the trailer to show it was clean. I will avoid any uhaul after hours drop-offs as a result
Brian CarrollThe 5' x 8' trailer was dropped off Saturday, 03 December, 2022, which was two days early, in Hooper, CO, at 11705 St. CO 17. I don't know how there was a " miscommunication", nor do I know why the trailer was not checked in immediately.
GLORIA BURNETTHave more sizes available Lower cost (all are at the same rate locally, not this dealer’s fault)
Kerry AdamsThe people at this location are always good to work with.
Tim WallWasn't able to find correct city of my destination, which caused an initial drop off location that was very inconvenient. Uhaul customer service/scheduling was able to reschedule my drop off location to the requested location closest to my destination, but only because the unit wasn't on hold for someone else. Glad that was adjusted. If not, it would have been a real inconvenience, especially since I had appointments set day of return.
Carole MarieNobody was at the drop of place when we return equipment but was able to call and speak with someone about the return process before we brought it back. Everyone was gone home when we return equipment. They were very nice on the phone.
donna carterFast, courteous, friendly and helpful. These guys worked like the pickup location, very professional.
Todd GivensThe customer service representative was rude throughout the transaction, however the guy that attached the car tow was nice, friendly and did a great job.
Sandra Santa CruzSuper helpful
Juan ArmentaNice to deal with a competent Uhaul dealer!
Leila HirtlerVery professional. Good customer service
JOANN TRUJILLOAfter I left my $230 sunglasses in the cab of the 15 ft truck I rented. I received a call with in 20 minutes after the return inspection. So I really appreciate staff at Discount Auto Glass.
Jeffrey YoungbirdCustomer service rep was rude, and didn’t unlock business door until an hour late.
Billy JohnsonThe tires on the tow dolly weren't good at all. We drove 500 miles and we are lucky my husband caught them before it popped.
Benjamin BeebeThey were prompt, efficient, professional and personable. Great experience overall.
Kathleen LewisDon't change pick up and drop odd locations constantly.
Zachary LangLower rates! Overly prices
Thomas StoverWorst experience ever. The 10' truck is only about 6 ft tall. I could barely fit a king mattress in it. The gas tanks get siphoned at this location and the customers wind up paying for it, according to the manager. They over charge for everything and you don't get your difference back for 3-5 business days. Uhaul in Monte Vista is terrible.
Ashley MatthewsI was upset that nobody knew how to get my deposit back . I still haven't received it and I did everything as planned.
Dave GallegosQuick. Efficient rental.
JOHN STITESIt was a good experience. Overall I was very happy with the service and the experience. Thank you DAP is great!!
ROBERT VANCEGreat experience
Johnathan GarciaDropped off after hours.
David HawleyVery helpful staff. I recommend Discount Auto Parts & Glass.
Michael BallingerAlthough the customer service was excellent in person and by phone. The equipment was not in good work shape. We had to call for maintenance in the middle of our trip and the ride to and from was loud, rough and dangerous. All are aware and hopefully the truck will be pulled off the road to be fixed.
CHARLENE WAREClean the equipment and make sure all of the lights work.
ALAN BAGWELLThey tried to threaten me out of renting the truck, stating that I had to have it back before they close, or I would be charged double.
JENNIFER JENKINSExcellent customer service and overall advice on the experience of renting a trailer.
michael wisdomI was a little late getting the truck and owner was calling me leaving messages that felt very harassing.
SCOTT WHITETold service worker about air conditioner problem. While he was checking the truck in, he said he couldn't believe that this truck was sent on such a long trip. It was old and should have been for local use only. If you have an alternative moving company, use it!
Kathy BrodieFirst time with the check-in app. Worked great.
EDWARD CROWTHERPaul Salazar was very helpful, kind and went out of his way to make our experience positive. He came out and helped us during a snow storm. I would recommend this location to everyone.
Angelina DavisMake sure the tires don’t have a nail prior to pickup...
Travis HarveyExcellent service à la clientèle
Andrea Spencer