No improvements, you guys are a well oiled machine. Everything flowed perfectly from the phone call to make the reservation to pickup to return. Thank you. All were professionals and I appreciate the smiles.
KIMBERLY M.
Customer Reviews for Discount Autos Inc
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
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REFAD H.Keep doing what you guys are doing.great place.
VINCENT R.The 24/7 checkin was annoying. The website was not easy to use and the person helping us via chat was not very responsive while we were on a time crunch. Thankfully after trying to get the site to work for over an hour, the employee at this location showed up and checked us in.
SARA K.People were nice but the online check in and drop is what does it for me. Super easy and straight forward.
Frank S.Maybe by opening earlier, like 0800 vs 0900. Starting at 0900 makes for a short day.
MYRON H.Your people got the mileage and gas gauge reading both wrong.
ANDREW JOSEPH B.There is no/little cell service at the location. Due to that, I was not able to complete the phone check-in and have to pay additional fee's. It seems to be either very flawed or a money grab. In regards to this issue, I will most likely not use this location again.
BENJAMIN F.Awsome and friendly as usual. I always use the little trailer to hual my tool box around. They are fast friendly and awsome. Will be doing business with them in tbe future.
GERALD G.Very helpful staff my first time renting and they w alked me through the process thanks very much
GREGORY R.Nothing comes to mind, this place is in a good location, the staff is very friendly, I highly recommend them.
Rodney B.Great customer service! Friendly people.
Alejandro S.Easy to pick up and return.
JOSEPH SCOTT N.Nothing, vert good staff, process very. Organized and efficient.
Larry M.well, we are really disappointed in our treatment from corporate u haul abd probably our drop off location. The Cibolo pick up point for trailer was excellent as usual. our qualm is with corporate and drop off offices. we were stuck in San Antonio for quite some time due to the winter storm. We traveled to our destination as soon as hwys were safe to travel. when we dropped the trailor a gentleman there was aware of the roads being dangerous until the day prior to our drop off. he assured us that we would have no charges for any of the time it took waiting for safe road conditions. today we received a notification from or bank that we were billed an extra 60 for late return fee. the roads near Tyler were still laden with patches of black ice so we were lucky to have made it back without incident. we have rented from u haul many times since November but don t think we ll do it again if this is what they do for a situation that is completely out of our control. U haul corporate office was told that we slid off of SH 130 Toll rd after driving for about an hour abd only making it about 40 miles before we had to turn back to avoid risking oymur lives to fit into their parameters. Again nothing but good things to say about our original pickup in Cibolo on Elm St., just the rest of the places we dealt with.
STEPHEN S.thank you for the rental of
jay S.We found the equipment to be totally operational. It drove and handled very. It was a stress release amidst an extremely stressful move. I would use Uhaul the next time I have a need to move without any hesitation.
CLARENCE A.Very friendly and helpful
ROBERT B.This location is a must if you need professional, informative, knowledgeable, staff with up to date safe equipment and fair pricing. Thank you for your help with moving. You made this portion a smooth process during a stressful time.
CHANA W.Nothing comes to mind, friendly staff, trucks were very clean and maintained. Outstanding location for me. I would recommend to friends.
RODNEY B.The folks there were very friendly and helpful.
Cathy M.Great Service!
Jimmy R.Rien
JAMES J.Very helpful and friendly....
MICHAEL D.No need for improvement. Great as is.
Roman G.We were unable to pick up through the mobile app as planned. We received a location services error. According to my phone setting this service was activated. Also, even if we had been able to check in online, there was no appliance dolly in the truck as requested. Either way we lost at least an hour.
Brett T.Everything went well and towed easily. Just what we needed. I suggest keeping keeping the hitch mechanism maintained with some WD40. -Guy
Guy B.Very professional and friendly. Easy to work with. Pricing was very good.
CLIFFORD K.nice people, great service, good prices, perfect location
Diane S.Keep up the great work and outstanding service.
MICHAEL V.The U-Haul pickup approval process needs improvement. The fact I had to go through the process again was disappointing. Have the individual renting take pictures of themselves and Their driver license when they make the reservation. Waiting for 20 min for who ever approved me Through app was even worse. Does to that I will rent through Home Depot or someone else again and not U-Haul. This is not against the franchise that I picked up The truck from this is a problem with the U-Haul pickup process. The truck from. Again this is a U-Haul issue.
David P.The Uhual we had was effective and ran fine but it was very dirty and not cleaned before given. There was crumbs in the console. The back portion had left over screws and dirty from previous users. Not very well maintained. Also the lady that helped us was nice but you definitely could tell that she didn't want to put up with us and was rushing us out as soon as we got there. Not clear on details and felt a bit confused 🤷ðŸ¼â€â™€ï¸
josue M.Nothing. Everyone was very friendly and patient with my questions! Moving is stressful but this was not the stressful part. Merci.
Leeona W.Very good staff read
Barbara P.Service rapide et convivial. I was in and out is there in no time.
RICHARD M.I was really pleased with my experience and with the selection. I will be using y'all again.
OMAR T.Staff was great, very friendly and always very responsive
BARBARA P.Rented here before it's the only place I would ever rent from,excellent staff and always have what i need.
STEVEN W.Nothing...everything went great
David B.Alway easy to rent from here. The equipment is always clean and in good working condition.
Liliana T.I would recommend that in the future that windshield wipers be replaced more often and windshield be cleaned before rental.
John Bartley C.The trailer we were first put in had very BALD tires. Had we not checked them ourselves, we would have taken a trip all the way from TX to NC with tires that were VERY unsafe and could have blown at any moment. I was EXTREMELY upset that this was not something they had looked over themselves and didn't the necessary steps to ensure we were going to be pulling a trailer with good tires. They apologized but that's just not enough.
katelyn S.very simple and easy process
Timothy M.No comment
Mario M.Web site needs to be adjusted more user friendly hard to understand for someone who has never used also doesn't let you change selections after made.
FRANKIE G.Poorly run. Waited for hours in 105° outside to get the truck . Extra milage has a extra " rental tax " added to it .
sophie D.Nice and clean...good customer service
Jimmy L.