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Nothing comes to mind, friendly staff, trucks were very clean and maintained. Outstanding location for me. I would recommend to friends.
The folks there were very friendly and helpful.
Great Service!
Nothing
Very helpful and friendly....
No need for improvement. Great as is.
We were unable to pick up through the mobile app as planned. We received a location services error. According to my phone setting this service was activated. Also, even if we had been able to check in online, there was no appliance dolly in the truck as requested. Either way we lost at least an hour.
Everything went well and towed easily. Just what we needed. I suggest keeping keeping the hitch mechanism maintained with some WD40. -Guy
Very professional and friendly. Easy to work with. Pricing was very good.
nice people, great service, good prices, perfect location
Keep up the great work and outstanding service.
The U-Haul pickup approval process needs improvement. The fact I had to go through the process again was disappointing. Have the individual renting take pictures of themselves and Their driver license when they make the reservation. Waiting for 20 min for who ever approved me Through app was even worse. Does to that I will rent through Home Depot or someone else again and not U-Haul. This is not against the franchise that I picked up The truck from this is a problem with the U-Haul pickup process. The truck from. Again this is a U-Haul issue.
The Uhual we had was effective and ran fine but it was very dirty and not cleaned before given. There was crumbs in the console. The back portion had left over screws and dirty from previous users. Not very well maintained. Also the lady that helped us was nice but you definitely could tell that she didn't want to put up with us and was rushing us out as soon as we got there. Not clear on details and felt a bit confused 🤷ðŸ¼â€â™€ï¸
Nothing. Everyone was very friendly and patient with my questions! Moving is stressful but this was not the stressful part. Thank you!
Very good staff read
Fast and friendly service. I was in and out is there in no time.
I was really pleased with my experience and with the selection. I will be using y'all again.
Staff was great, very friendly and always very responsive
Rented here before it's the only place I would ever rent from,excellent staff and always have what i need.
Nothing...everything went great
Alway easy to rent from here. The equipment is always clean and in good working condition.
I would recommend that in the future that windshield wipers be replaced more often and windshield be cleaned before rental.
The trailer we were first put in had very BALD tires. Had we not checked them ourselves, we would have taken a trip all the way from TX to NC with tires that were VERY unsafe and could have blown at any moment. I was EXTREMELY upset that this was not something they had looked over themselves and didn't the necessary steps to ensure we were going to be pulling a trailer with good tires. They apologized but that's just not enough.
very simple and easy process
No comment
Web site needs to be adjusted more user friendly hard to understand for someone who has never used also doesn't let you change selections after made.
Poorly run. Waited for hours in 105° outside to get the truck . Extra milage has a extra " rental tax " added to it .
Nice and clean...good customer service
Service was quick and courteous. Will definitely use this place again for my uHaul needs
Your online check in did not work. I was very late. Luckily, the place opened at 9am, but I was still late, and had movers waiting for me. Very, very disappointed. The truck was dirty inside. It was not filled up with gas. I rented a van from this place about 2 months ago and had no problems, but this time, I am convinced never again. Your puck up a truck app did not work. It could not see my location, though it was turned on, and the app never let me go forward with online pick up. Why even offer it if it does not work?
We were surprised that the office was not open and ready to serve customers at the listed opening hour. Our vehicle was very dirty. The online process was challenging and limited. Hard to see any scratches or dents on equipment based on the photos provided. We took photos and video just to cover ourselves.
Super smooth process along with excellent customer service. COVID-19 measures were followed and we're much appreciated.
Easy, straight forward after hours drop off.
Nothing
Great service
Excellent staff, very courtious
Staff was super friendly and helpful!
See pickup point comments
Easiest rental I've ever done with friendly and helpful staff.
good experience
Excellent service.
After hours drop off.
Very easy from start to finish! Will use them again!
Though I'm in disagreement with the COVID-19 requirements, they handled the situation very well and professionally. They had a nice setup and it made the rental process go smoothly with no direct contact. Truck was well taken care of and super clean. I highly recommend them for rentals.
I move often and move “stuff†often and this U-Haul location was amazing. Very friendly and informative. Even with social distancing in place the process from booking the reservation on down to the check out process was very quick and smooth. I will most definitely return to this location.
Discount Autos was awesome.
I handed the light into the location and informed them as to the circumstances. They indicated that since I had bought the insurance, there wouldn't be a problem. I had bought the insurance so I am not really concerned, however, I understand that if I hadn't bought the insurance, I might be on the hook for the costs of repairs. I don't believe customers should be required to pay for shoddy maintenance. Overall everything was fine, the truck was in excellent condition and with the possible exception of the technician in Conroe, all of the personnel were exceptional in executing there jobs. Just giving feedback, you can't fix if you're unaware.
Outstanding as always. No complaints, nothing to add. Keep up the great work.
