Customer Reviews for Discount Box Galaxy
(Concessionnaire U-Haul dans le voisinage)

294 évaluations

7465 Mission Gorge Rd   San Diego, CA 92120
(Between Princess View and Jackson)

(619) 287-2582

Heures

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé

Services dans cet établissement :

Pour nous contacter

(619) 287-2582

7465 Mission Gorge Rd
San Diego, CA 92120
(Between Princess View and Jackson)

Services dans cet établissement :

Heures

  • Lun - ven : 9h am à 5h30 pm
  • Sam : 9h am à 3h30 pm
  • Dim : fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

NANCY A. 
Évaluation :
3

Dolly ordered was not in truck. Overall experience upon return not great.

Robin J. 
Évaluation :
5

Very helpful service. Easy to book, pick up and return.

Sherry S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMAL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Renee S. 
Évaluation :
2

I called the main u haul phone to reserve a truck in the Mission Gorge location in SD. When I arrived at that store which was only 2mi from where I called, they didn't have my reservation. The email confirmation revealed the reservation had been made at my home location, Poway, 15 mi away. Canceling the reservation so I could rent a truck from that location was very difficult.

TRACY N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

allan M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHURUQ E. 
Évaluation :
5

Wash the vehicle

MICHAEL R. 
Évaluation :
5

blankets and dolly weren't in truck. Future customer may not notice and be dissatisfied. That's my only suggestion, otherwise, it was convenient and the process was efficient and understandable.

Tim P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM W. 
Évaluation :
2

The no contact pick-up and delivery was difficult. It took a half-hour to pick up the truck. On top of this, I was charged for an appliance dolly, 10,00 $, and a utility dolly 7,00 $. I reserved an appliance dolly as well as a utility dolly. However, when I picked up the truck, there was only the utility dolly. The lack of the second appliance dolly was a HUGE inconvenience and made my move more challenging. I called to receive assistance while navigation an already stressful move only to be transferred multiple times and placed on hold for one hour! I did not connect with a person an hour, so I hung up. When I returned the truck, I noted my situation, specified the item I did not receive and the amount of that item. Regardless of this, my final bill was still charged the 10,00 $. At this point, there should be additional compensation.

Shade W. 
Évaluation :
5

Excellent service à la clientèle.

Steven S. 
Évaluation :
5

Thanks for everything, super easy and affordable!!!

Taylor E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SASHA H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PENELOPE V. 
Évaluation :
5

It would help if the app worked. I have rented from UHaul three times over the past two or three months. Twice I tried to the app to use self check out. It didn't work either time.

BART C. 
Évaluation :
5

The checkout procedure is ridiculous

Tina S. 
Évaluation :
3

I ordered a 10 foot truck with the reservation and when I got there it was not available so I had to use a van which cost me two trips more gas more mileage and I was not very happy!

Bill K. 
Évaluation :
5

Traveled from California to Texas and trying clothes gave me no problems.... very economical too.

Maria Veronica F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

stacy C. 
Évaluation :
5

Merci.

angel M. 
Évaluation :
5

Easier return online instructions

Raymond S. 
Évaluation :
5

Great people to rent from. Flawless, easy and clean. Would rent again. Mobile pick up would be nice is my only feedback to pick up before and after business hours. Thanks so much.

Benjamin R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

January S. 
Évaluation :
4

Good price, prompt and easy pickup. Friendly and competent service person at the counter. But he didn't wear a mask.

Jeffrey R. 
Évaluation :
5

The staff was very friendly and helpful. Excellent Customer Service!

Dorothea L. 
Évaluation :
3

If you guys need to have a contact called and verified... you need to do it before the morning of... when people are moving and have a strict time schedule.

melissa C. 
Évaluation :
5

Very nice people at this location. Worked out well.

eric W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tanya M. 
Évaluation :
1

You charged my credit card for insurance I declined during initial purchase. Bad bad bad business practice. You lost my future business

Sherri R. 
Évaluation :
5

This was an excellent experience. The gentleman that checked me out was very informative and clear. I felt comfortable with everything when I left. At check in all went very smooth again. Very nice experience. Definitely recommend

Eric A. 
Évaluation :
5

Good customer service, nice guys

Ryan C. 
Évaluation :
3

The staff could be friendlier. The truck was absolutely dirty on the outside when I picked it up I had to wash the windows, and rinse the outside of the vehicle. The inside was new and clean.

GREG C. 
Évaluation :
5

Truck dirty and nor well maintained. Maybe end of life

Dan G. 
Évaluation :
1

The parking lot was being paved...nightmare to find.

Johnny W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tamer A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bruce G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nikki M. 
Évaluation :
5

Excellent Service and support. Good pricing and easy return of equipment !

rolf S. 
Évaluation :
5

Everything went as planned.

Pat V. 
Évaluation :
2

My reservation was at 6:00am I checked in and it took them to approve me 50 mins We were waiting to be approved in the cold weather It was sucks You should employ more people for that.

Momoka N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bradley H. 
Évaluation :
5

Have no comments for improving things for next customer everything was good with my experience

zen W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bobby E. 
Évaluation :
1

They said the truck was full but it was slightly under. They told me to verify the mileage but didn't invite me to go outside to check for myself, so I signed the paperwork anyway just to show some trust. Never doing that again especially because they charged me an extra 10 $ish dollars for “EZfuel” even though I told them I filled it up and I filled it way past the condition I initially received it. This is why people go through long paperwork processes because people don't do the right thing. It should be a simple process if people don't nickel and dime by scamming. Never again will use and will recommend this small business dealer.

Heidi L. 
Évaluation :
5

Ils ont été très serviables et amicaux. Highly recommend this location

Richard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mel Y. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brian E. 
Évaluation :
5

Nothing! Everything went very smooth

Samantha S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Y. 
Évaluation :
5

Excellent customer service, thank you!

Neil K. 
Évaluation :
4

I had no problem with this location. The problem was with the reservation process. I was scheduled to pick up at the City Heights location in San Diego, but when I arrived, I was told that the van I was renting was moved to a different, further location. Not only did I not get a warning about this, but the confirmation still said that I was to pick up at the original location. This change made me pay more to get to my van, pay for for gas while returning the vehicle, and it caused me to be late to other places I had to be soon after picking up the van.

Brendanb K. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Burak O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GERARDO S. 
Évaluation :
5

A friendly smile as you help customers would be nice along with given them their requests

JENNIFER H. 
Évaluation :
5

Van was clean but right front tire was very very low. We put air in it but it should be checked out.

Renee Q. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

kumudu H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Davis N. 
Évaluation :
1

Start by renting hauls that actually work.. Then when you are supposed to issue a refund don't make the customer months to get a refund. Buy the way I still haven't received my refund. Next stop for me is to go on Yelp and let consumers what a terrible experience I had dealing with your company

Wayne T. 
Évaluation :
4

It wasn't clear to us that we were not going to a U-Haul facility but to a secondary facility. So we had trouble finding the location because we didn't see U-Haul signs. When I originally selected a location, I was later emailed an alternate location. Other than that, everything was great.

John P. 
Évaluation :
3

My reservation time was before location opened. It would have been nice for someone to catch that and offer 24/7 pick up instead of me figuring that out myself, with kids/dogs, and then an hour behind schedule.

Randy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan C. 
Évaluation :
5

Easy and quick to rent a van

David M. 
Évaluation :
4

Parking can be tight sometimes, especially if you are returning the vehicle when the bar next door is busy at night. Maybe designate spots for vans/trucks only.

Christian A. 
Évaluation :
4

The employees at the location were professional and helpful. However, the van I rented had a bad smell--almost like animal manure. In addition, this is not the fault of the location, but the branch I was assigned to pick up my van was changed twice after I reserved my van online. This location in particular was very out of the way and caused my mileage expense to go up significantly. I requested a discount over the phone to take this fact into consideration and was refused. In the future it would be more helpful to keep the online inventory of what vehicles are available more up to date to avoid forcing people to travel far out to get their vehicle. I do not appreciate that the website makes UHaul's services and availability appear more convenient than they really are.

Martin R. 
Évaluation :
5

Great service as is.

John T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Timothy K. 
Évaluation :
5

Best rental place I've ever used

John B. 
Évaluation :
5

Excellent service. My reserved rental was ready to go and the staff was very nice and timely on getting me set up and going. Van was clean and perfect size for the small job I needed. I would use them again.

John R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charles C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Norman M. 
Évaluation :
5

Good service. There's a fair amount of paperwork but not overwhelming. Van was in good shape but I needed to wash all the windows.

Charles C. 
Évaluation :
4

Low rear tire on truck when I got it. Cab didn't smell great. Less gas in truck than indicated when rented. Great customer service on site!

Jeff R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

suzanne R. 
Évaluation :
5

Ron and staff were courteous, professional, and efficient. The truck was a pleasure to use and very cost-effective for my move.

Charles R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andres L. 
Évaluation :
3

I was disappointed that the truck was advertised as a 15 footer, yet there's only 12 feet of space in the main box.

Frank W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Saeed N. 
Évaluation :
2

The truck was filthy. I returned the truck with the exact same gas level, (I stopped to put gas in before I returned it) but they charged me 15 $for 3 gallons of gas despite.

Judith C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mario S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Angelica R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michelle H. 
Évaluation :
5

Super easy to rent. Friendly service and staff.

Teresa O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Greg Y. 
Évaluation :
5

very professional and friendly

Martin L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Norman M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meliza C. 
Évaluation :
5

Everything went smoothly. Used a 9' cargo van to move a queen box and mattress, would use again!

Daniel W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Xina K. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

raziel M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LAUREL T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jane R. 
Évaluation :
5

Everyone was very kind, courteous, knowledgeable and went the extra mile to provide exceptional customer service...I highly recommend this location for assistance

joyce W. 
Évaluation :
4

Guy at counter was very nice and helpful.

jill V. 
Non reviews have been submitted for this location.

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