Customer Reviews for Discount Box Galaxy
(Concessionnaire U-Haul dans le voisinage)

Évaluation :

3

Dolly ordered was not in truck. Overall experience upon return not great.

Évaluation :

5

Very helpful service. Easy to book, pick up and return.

Évaluation :

2

I called the main u haul phone to reserve a truck in the Mission Gorge location in SD. When I arrived at that store which was only 2mi from where I called, they didn't have my reservation. The email confirmation revealed the reservation had been made at my home location, Poway, 15 mi away. Canceling the reservation so I could rent a truck from that location was very difficult.

Évaluation :

5

Wash the vehicle

Évaluation :

5

blankets and dolly weren't in truck. Future customer may not notice and be dissatisfied. That's my only suggestion, otherwise, it was convenient and the process was efficient and understandable.

Évaluation :

2

The no contact pick-up and delivery was difficult. It took a half-hour to pick up the truck. On top of this, I was charged for an appliance dolly, 10,00 $, and a utility dolly 7,00 $. I reserved an appliance dolly as well as a utility dolly. However, when I picked up the truck, there was only the utility dolly. The lack of the second appliance dolly was a HUGE inconvenience and made my move more challenging. I called to receive assistance while navigation an already stressful move only to be transferred multiple times and placed on hold for one hour! I did not connect with a person an hour, so I hung up. When I returned the truck, I noted my situation, specified the item I did not receive and the amount of that item. Regardless of this, my final bill was still charged the 10,00 $. At this point, there should be additional compensation.

Évaluation :

5

Excellent service à la clientèle.

Évaluation :

5

Thanks for everything, super easy and affordable!!!

Évaluation :

5

It would help if the app worked. I have rented from UHaul three times over the past two or three months. Twice I tried to the app to use self check out. It didn't work either time.

Évaluation :

5

The checkout procedure is ridiculous

Évaluation :

3

I ordered a 10 foot truck with the reservation and when I got there it was not available so I had to use a van which cost me two trips more gas more mileage and I was not very happy!

Évaluation :

5

Traveled from California to Texas and trying clothes gave me no problems.... very economical too.

Évaluation :

5

Merci.

Évaluation :

5

Easier return online instructions

Évaluation :

5

Great people to rent from. Flawless, easy and clean. Would rent again. Mobile pick up would be nice is my only feedback to pick up before and after business hours. Thanks so much.

Évaluation :

4

Good price, prompt and easy pickup. Friendly and competent service person at the counter. But he didn't wear a mask.

Évaluation :

5

The staff was very friendly and helpful. Excellent Customer Service!

Évaluation :

3

If you guys need to have a contact called and verified... you need to do it before the morning of... when people are moving and have a strict time schedule.

Évaluation :

5

Very nice people at this location. Worked out well.

Évaluation :

1

You charged my credit card for insurance I declined during initial purchase. Bad bad bad business practice. You lost my future business

Évaluation :

5

This was an excellent experience. The gentleman that checked me out was very informative and clear. I felt comfortable with everything when I left. At check in all went very smooth again. Very nice experience. Definitely recommend

Évaluation :

5

Good customer service, nice guys

Évaluation :

3

The staff could be friendlier. The truck was absolutely dirty on the outside when I picked it up I had to wash the windows, and rinse the outside of the vehicle. The inside was new and clean.

Évaluation :

5

Truck dirty and nor well maintained. Maybe end of life

Évaluation :

1

The parking lot was being paved...nightmare to find.

Évaluation :

5

Excellent Service and support. Good pricing and easy return of equipment !

Évaluation :

5

Everything went as planned.

Évaluation :

2

My reservation was at 6:00am I checked in and it took them to approve me 50 mins We were waiting to be approved in the cold weather It was sucks You should employ more people for that.

Évaluation :

5

Have no comments for improving things for next customer everything was good with my experience

Évaluation :

1

They said the truck was full but it was slightly under. They told me to verify the mileage but didn't invite me to go outside to check for myself, so I signed the paperwork anyway just to show some trust. Never doing that again especially because they charged me an extra 10 $ish dollars for “EZfuel” even though I told them I filled it up and I filled it way past the condition I initially received it. This is why people go through long paperwork processes because people don't do the right thing. It should be a simple process if people don't nickel and dime by scamming. Never again will use and will recommend this small business dealer.

Évaluation :

5

Ils ont été très serviables et amicaux. Highly recommend this location

Évaluation :

5

Nothing! Everything went very smooth

Évaluation :

5

Excellent customer service, thank you!

Évaluation :

4

I had no problem with this location. The problem was with the reservation process. I was scheduled to pick up at the City Heights location in San Diego, but when I arrived, I was told that the van I was renting was moved to a different, further location. Not only did I not get a warning about this, but the confirmation still said that I was to pick up at the original location. This change made me pay more to get to my van, pay for for gas while returning the vehicle, and it caused me to be late to other places I had to be soon after picking up the van.

Évaluation :

5

A friendly smile as you help customers would be nice along with given them their requests

Évaluation :

5

Van was clean but right front tire was very very low. We put air in it but it should be checked out.

Évaluation :

1

Start by renting hauls that actually work.. Then when you are supposed to issue a refund don't make the customer months to get a refund. Buy the way I still haven't received my refund. Next stop for me is to go on Yelp and let consumers what a terrible experience I had dealing with your company

Évaluation :

4

It wasn't clear to us that we were not going to a U-Haul facility but to a secondary facility. So we had trouble finding the location because we didn't see U-Haul signs. When I originally selected a location, I was later emailed an alternate location. Other than that, everything was great.

Évaluation :

3

My reservation time was before location opened. It would have been nice for someone to catch that and offer 24/7 pick up instead of me figuring that out myself, with kids/dogs, and then an hour behind schedule.

Évaluation :

5

Easy and quick to rent a van

Évaluation :

4

Parking can be tight sometimes, especially if you are returning the vehicle when the bar next door is busy at night. Maybe designate spots for vans/trucks only.

Évaluation :

4

The employees at the location were professional and helpful. However, the van I rented had a bad smell--almost like animal manure. In addition, this is not the fault of the location, but the branch I was assigned to pick up my van was changed twice after I reserved my van online. This location in particular was very out of the way and caused my mileage expense to go up significantly. I requested a discount over the phone to take this fact into consideration and was refused. In the future it would be more helpful to keep the online inventory of what vehicles are available more up to date to avoid forcing people to travel far out to get their vehicle. I do not appreciate that the website makes UHaul's services and availability appear more convenient than they really are.

Évaluation :

5

Great service as is.

Évaluation :

5

Best rental place I've ever used

Évaluation :

5

Excellent service. My reserved rental was ready to go and the staff was very nice and timely on getting me set up and going. Van was clean and perfect size for the small job I needed. I would use them again.

Évaluation :

5

Good service. There's a fair amount of paperwork but not overwhelming. Van was in good shape but I needed to wash all the windows.

Évaluation :

4

Low rear tire on truck when I got it. Cab didn't smell great. Less gas in truck than indicated when rented. Great customer service on site!

Évaluation :

5

Ron and staff were courteous, professional, and efficient. The truck was a pleasure to use and very cost-effective for my move.

Évaluation :

3

I was disappointed that the truck was advertised as a 15 footer, yet there's only 12 feet of space in the main box.

Évaluation :

2

The truck was filthy. I returned the truck with the exact same gas level, (I stopped to put gas in before I returned it) but they charged me 15 $for 3 gallons of gas despite.

Évaluation :

5

Super easy to rent. Friendly service and staff.

Évaluation :

5

very professional and friendly

Évaluation :

5

Everything went smoothly. Used a 9' cargo van to move a queen box and mattress, would use again!

Évaluation :

5

Everyone was very kind, courteous, knowledgeable and went the extra mile to provide exceptional customer service...I highly recommend this location for assistance