Le client n'a pas laissé de commentaire.PAULETTE S.
Customer Reviews for Discount Tire
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Brandon, MB R7C1A5
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 10h am à 5h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Should have someone available to remove and store the unit on the site. This should not be the customers responsibility.Michael B.
It was just a drop off box.Wendy B.
Le client n'a pas laissé de commentaire.Steve S.
We dropped off the vehicle a day early and we're advised by both locations that we could not get a refund. It seems ridiculous that a booking can't be changed without going through an incredible amount of hassle.darrell J.
I got really very good customer service. Thank you very much ch for all helpDUSHYANTKUMAR S.
Le client n'a pas laissé de commentaire.Robert P.
While the pickup location did a great job with customer service. UHaul as a company did nothing but under deliver and cause stress and confusion to an already hectic situation. My original pick up was changed to a town over an hour out of my way and just as I was pulling into that town I was called to say there was no truck for me to pick upâ€¦ after more than 2 hours delayed I got to my original pick up location to my only option being a 26' truck when I ordered a 15' truck. The company basically did nothing to compensate me for more than 2 hours delay and a truck I wasn't overly comfortable to drive.Jackie L.
Truckk was not clean empty beer cans in the actual cab customer service not very pleasant to deal withTodd B.
Very goodRobert P.
lot site is not all paved -- it was spring time and large puddles and pretty mucky conditions to get hooked on and unhooked (when I returned the trailer).Bob L.
I had to rent a u haul truck and dollies from this place. And then found out the woman I dealt with did nothing but lie to me, she told me I need to pay despoit, that she would e transfer me my refund, and she spelled my name wrong. I contacted u haul since it been a week, with no refund. And they told me that I only had to pay a deposit it I was using cash, that their company doesn't do etransfer. And when the lady I dealt with called to tell I was getting a refund that my name was spelled wrong and she said she would fix it and she didn't. So even when this check does come I can't cash it anyway.Zolena B.
Shop was closed without notice and nobody was there to refund my deposit.matthew C.
Le client n'a pas laissé de commentaire.Jonathan L.
Their is no improvement required. Staff was very courteous.Rheal B.
Owner of the shop said he was going for lunch first before he would help me. Inside of truck full of snow.Cole B.
The yard was cluttered and unorganized..Richard T.
Nothing really it was fine, the service was fine.berry J.
They weren't there on time. They said they opened at 9 but nobody was there till 930. Plus i ordered and made an appointment to have a hitched installed at another s place. When i showed up they told me i couldnt get it done toll 130 when my appointment qas at 10 am.Andrew H.
Le client n'a pas laissé de commentaire.Arnol V.
Could not get the trailer at the location I originally wanted. The original trailer I was assigned, I refused to take as it was very dirty on the outside and had a flat tire.Herb K.
Le client n'a pas laissé de commentaire.Maurice B.
I was litererally there for 3 hours trying to get a funtional trailer, i was told i was fine to have it for as long as i needed by the lady at the desk, i was also told my grandmother could pay by card over the phone, both of which were complete BS. I will not be returning to Uhaul in brandon again. it was the worst service ive gotten from any rental company. Like i get someone is waiting to goto edmonton but how is that my problem. i told the people 2 DAY TRAILER RENTAL both on the phone and in person. idk where in translation that got lost but i have little to no faith in uhaul. Id also like to add that a call every 20 minutes when im not done my day with the trailer is a real shi tthing to do to someone. Discount tire in brandon should no be a uhaul location.Brett M.
Trailer was parked in a tight spot so I wasn't able to hook up to it. I had to pull it out by hand. I realize they are limited on space, but with that in mind they should pull them out to be ready for the customer. I had a bigger truck, but even a small suv wouldn't have been able to hook on and drive away without hitting one of the vehicles on either side.JORDAN A.
Check your trucks before you rent them to your customers. The shifter cable was frozen and the truck wasn't shifting properly as soon as we started it. Also the door lock jammed on us mid rental and we had to squeeze through the passenger side to the drivers seat.Andrea C.
Le client n'a pas laissé de commentaire.ARCHIBALD M.
We filled the tank to what it was when we got it and they billed us for additional fuel. Will have to call now and get the charges reversed.Jamie G.
The dolly and moving blankets I paid for were not in the truck. It made the move more difficult. At the time of booking, I was not made aware that I would need to pick up truck with my phone. I originally booked with 2025 lyndale drive in Brandon as it says online it's open sunday When I was called and told I would need to pick up from a different location I assumed it also would be open. When I arrived to pick up the truck the place was closed. I did not have data on my phone to complete the pick up. I called uhaul and the gentleman I spoke with on the phone was quite abrupt/uncaring when telling me I needed to use my phone or I would not be able to have the truck (you may listen to the conversation as it as was recorded). He did not believe me when I said it was listed online that the original uhaul placed I booked with was open sundays. I checked again after and it does say it's open sundays. You may see it for yourself online. Then I had to drive home, contact a friend to come with me, then navigate the online pick up. I was paying people to help with the move and they were paid to sit waiting for an hour while I figured out how to pick up the truck. After finally getting the keys to the truck we discovered the dolly and blankets I paid for were not there. I called uhaul again. The woman I spoke with at that time was helpful with arranging the refund for dolly/blankets. But it did not help with moving the items that needed them. I am, overall, frustrated and disappointed with my experience today.Gale B.
Good ServiceKEVIN C.
Le client n'a pas laissé de commentaire.CHARLOTTE C.
- Don't box my car in with other vehicles when in a parking spot. - Sweep the truck out and clean in. 3 dirty face masks and the entire back was covered in dirtMichael W.
Le client n'a pas laissé de commentaire.Robert B.
Le client n'a pas laissé de commentaire.BRITNEY G.
Le client n'a pas laissé de commentaire.Richard Z.
Returned equipment after hours, did not deal with anybody. As for Uhaul itself, this was the absolute worst experience I've had with a company, I will never use this companies services again after this fiasco, and I will certainly go out of my way to ensure I steer anybody I know that wants to use Uhaul away and towards a more reputable company.Jacques L.
Le client n'a pas laissé de commentaire.chris W.
Le client n'a pas laissé de commentaire.Cindy C.
The agent was very helpful and understanding of the issue I had with the vehicle.BRIAN P.
Make sure before you tell the customer that they will get their cash deposit back upon return of the vehicle that the dealer actually has the money to give to the customer. I returned the truck last Thursday and I'm still waiting for my deposit and I paid cash.AUDRA S.
Awfull coustomer service.Darwin E.
Le client n'a pas laissé de commentaire.Mark G.
Le client n'a pas laissé de commentaire.Brad M.
Uhaul is a joke of a company. Less than 24 hours had to search for a trailer because asshole uhaul less than 24 hours to throwing date, decides to call to let us know that the trailer that I had reserved 2 weeks in advance was unavailable in Brandon. Ended up dealing directly with the local dealer as uhaul itself is a joke. Same thing happened this morning to a coworker this morning. Booked a trailer 2 weeks ago to move from Brandon to Saskatoon and is moving tomorrow. Uhaul called him this morning and told him there is no trailer, seriously he plans on moving tomorrow. Stay away from this joke of a company, save the frustration.Cal J.
So, you are not really looking for feedback on the vehicle and my experience, so here it is... I booked a 10' Truck, was "upgraded" to a 15" Truck which I did not need. This increased by fuel cost (unnecessarily) by close to $100.00. I'm not happy about that. In addition, I had a wrapped TV in "Mom's Attic" and encountered some rain close to Vancouver. Upon unloading the Wrapping on the TV was Soaking wet. Luckily, the moisture did not damage the TV, but this was not a good thing, as clearly your truck is leaking. Overall I am not pleased with the increase in cost for my move and the state of the truck in regards to the leaking.Burton C.
Pickup at the reserved location.Cecilia P.
Le client n'a pas laissé de commentaire.Matthew R.
Location was fine but I will never rent a uhaul again based off my experience. I made my reservation and accidently included all supplies, I called in to cancel but had a 50 minute wait so I opted for a call back. In 4 minutes I canceled the supplies but it needed a representative from uhaul to confirm. The person called back and confirmed they only saw the truck and no supplies. The following day I received an email the supplies shipped. I called in again and had another long wait. I got the call back and said 1 item shipped and it was too late to cancel. Then the day before I was to pick up the 26ft truck, I received a call nothing was available in the city I live in. I had to drive 1 hour away to pick up a truck that was 11ft smaller. I had help to load the truck that I had to reorganize. After losing hours because of the extra travel, we were behind loading. I had to rent another truck and trailer to finish the move the following day. The real annoying part is I got an email a couple days later that I was over km's and was charged $5 and something. Not only was I put in a difficult situation 24 hours before I planned on using it, I had to pay for extra fuel for driving an hour out of my way in my personal car and the extra fuel the uhaul used as well as renting a truck and trailer elsewhere to finish the move. I understand it is difficult coordinating trucks in a company as large as yours but this whole experience was terrible and caused a lot of extra stress in an already stressful situation.Rob H.
We booked the U-Haul for 13 hours, the day of we found out we couldn't pick it up til 2hrs later and they took forever doing paperwork (something wrong on their end they said) so we lost another hour. We booked return at 9pm, when we got to our house, we got a message saying it was to be returned at 4:45pm.DEVON N.
Le client n'a pas laissé de commentaire.David T.
Good arrange for the pickup service. They will double confirm everything with you before the pickup day.YATIAN Q.
Le client n'a pas laissé de commentaire.Kathy C.
Was unable to get key for quite awhile. As no one was at building during business hours. When checking in online it didn't give me a key code, it told me to go inside to get the key. Eventually someone showing up, I was still on hold with uhaul, so it wasn't me who he spoke to. When I asked him for help he told me he spoke to me, showed me the number and it was the wrong person. Turns out the key was left under the drivers seat and passenger door was left unlocked. I didn't get to leave until nearly an hour after I was scheduled for pick up.Tammy H.
Le client n'a pas laissé de commentaire.GLENN P.
Le client n'a pas laissé de commentaire.Lea H.
I would never use your service again and I would like to request a full refund.Joshua R.
There was no one available when I showed up to pick up my trailer, I waited for 45 minutes to no avail. The movers I had hired were left waiting in the parking lot. I returned home without my trailer and had to return in the afternoon to get the trailer. On my second arrival again no one able to assist was present for my apointment, I waited another half an hour before I was assisted. All this resulted in costing me lost man hours with the movers I was paying to wait for me as well as additional fuel costs making repeat trips to the city and personal risk in additional exposure to Covid 19 and vehicle accidents.Arthur B.
Le client n'a pas laissé de commentaire.ENVER N.
I was charged almost 3 times the amount because the truck wasn't needed where I was dropping it off. I had to drive two hours out of my way to pick up the truck and then changed extra gas and mileage when I dropped off the truck.JOSEPH G.
Person who took the information put it into the computer wrong and caused me to spend 30 minutes on hold just to change the drop of location. He had put it to about a hundred kilometers from the location that we wanted to return to.sharon S.
Le client n'a pas laissé de commentaire.Jenny M.
Had to pick up 2 hours away from where we wereella T.
Poor service (Century St in Winnipeg) as I booked the reservation over 1 month of pick up date only to get a call 2 days before saying there was no trailer for me in Winnipeg at any location. They offered one to be picked up in Fort Francis 4 hours each way which is crazy.. an 8 hour drive when the uhaul was supposed to be ready for me in Winnipeg. At the end I had to go to Brandon (very helpful and I know none of this was their fault) which is 3 hours each way (6 hours drive) to pick it up and all I got was gas money.. I had to take extra time off work to drive that far.. no happy with this type of service.. could you imagine going for a holiday and find out the car you rented is not available and no other cars are available but you can get one but need to drive 3 hours to pick it up.. bad service on this part and would have expected better reimbursement then just gas money..Joe G.
Le client n'a pas laissé de commentaire.Giovani C.
Le client n'a pas laissé de commentaire.David K.
Le client n'a pas laissé de commentaire.Jill A.
Le client n'a pas laissé de commentaire.MALLORY M.
There was confusion at the time of renting out the vehicle. It took 45 minutes to issue a vehicle. My original booking was for 24 hours and when they issued it, they changed it to 6 hours. When I questioned this and the delay, the staff at the location was very angry and disrespectful towards me. He shouted that he would tear off the receipt and kick me out of the location. He was threatening me for questioning the error. I was horrified by his action. They absolutely don't know what customer service is. Apart from this, none of the staff were wearing mask and were not following physical distancing guidelines. There was no plexiglass barrier at the counter as well. There are actions against the current rules of Manitoba jurisdiction. Last year, I was at the same location to pick up U haul for my friend Rahul Raju and they never issued the vehicle on the day he had the confirmed booking. I should have learned the lesson and went for a different agency. The actions by this agency is a shame for U haul and it's reputation.Jomy K.
Its July 26, 2021 and I am still waiting for my refund cheque that was suppose to be mailed out on July 7, 2021. There was no reason why they couldn't check the truck in when it was dropped off and did everything in person but they waited till the next morning after I called them.Elijah R.
Le client n'a pas laissé de commentaire.LOVELEEN K.
Have the truck at the location that was agreed upon at the time of original reservation. This reservation was a complete $#!%show. On June 30th, we reserved a 10' truck for a July 15th pickup in Winnipeg for a one-way trip from Winnipeg to Toronto. Somewhere along the line, we were told the 10' truck wasn't available but we could have a 15' at the same price. Not a big deal as it worked well for us and since the truck has probably been paid for several times over by now, no impact to UHaul either. However, a day or two before the pickup, we were told a) our reservation was postponed to July 28th without our consent due to truck unavailability... AGAIN..., b) since we couldn't adjust our dates we were being downsized again to a 10' truck, and b) we had to pick up said truck in Brandon, MB... a 2 1/2 drive in the opposite direction (5 hours round trip). Several phone calls later, we were forced to accept the fact that Brandon was our only option unless we wanted to wait another TWO WEEKS. We were at least compensated for the Uber fare to get there as we did not have a vehicle, and some of our time, but the whole experience was less than ideal. What the company failed to understand is that this was a serious inconvenience for all involved. We had made actual plans. We reserved a truck well in advance of the need, people took time off from work and were on tight timelines, and one individual had to rearrange meetings with customers due to the delay. Not only that, we still had to return to ground zero to begin packing the truck after an unplanned 5 hour trip and another 1 1/2 hours to FURTHER argue for compensation (even after many calls on the phone). This was a HORRIBLE rental experience. When one confirms a reservation for a particular vehicle at a certain location, it is fully understood and acceptable to believe any reputable business will ensure that vehicle or a comparable one is available AT THAT LOCATION.David L.
Le client n'a pas laissé de commentaire.Caitlyn M.
They indicated on the initial receipt that the gas tank was full, we asked if they were sure,said it should be Thank goodness we took a photo of the gas tank and mileage when we got in was just over half full or we would have been charged to fill it and only used 18 miles and 45 minutesDean K.
Le client n'a pas laissé de commentaire.Randy B.
Le client n'a pas laissé de commentaire.Bonnie Z.
Le client n'a pas laissé de commentaire.ERIC D.
The drop box for the key had a hand written sign saying not to drop the key in the box but didn't provide another option. Now I have to go back during opening hours to hand over someone the key.ENVER N.
The Lady that checked me in, I believe she is the owner was exceptionally nice, and helpful.JESSE D.
Le client n'a pas laissé de commentaire.KEVEN B.
Le client n'a pas laissé de commentaire.Rod O.
Le client n'a pas laissé de commentaire.ROGER G.
Le client n'a pas laissé de commentaire.Cam S.
Le client n'a pas laissé de commentaire.Louis W.
Le client n'a pas laissé de commentaire.Riddhi P.
This is the 2nd time that the fuel gauge and milage was recorded incorrectly by the location.Charley S.
Trailer was dirty inside. Office was dirty . Was left outside to hook up the trailer myself. I have a bad back and had to go and call for help . Person that assisted me did not have the right equipment and I had to help lift the trailer. Staff was extremely unprofessional.JOSEPH G.
Le client n'a pas laissé de commentaire.Jason N.
The vehicle what dirty inside and out. It was very obvious noone inspected the vehicle before I received it. I didn't received the furniture dolly I booked. The odometer and fuel gauge where marked wrong, before I received it and dropped it off. The staff were no help when I asked questions. I will not be using uhauls services again. I am disappointed by the lack of quality and care being put into this service.Charley S.
Have random Inspections done throughout your Uhaul org.. this place I used is the second time I tried and both times the car dolly was in poor maintenance. Thus time the right rear lights did not function and the ratchet straps were dirty and hard to ratchet.ROGER G.
Truck was dropped off on a Sunday when their office was closed. Key was left in a drop box so I cannot comment on their service.Edward F.
Le client n'a pas laissé de commentaire.ONYEBUCHI O.
Le client n'a pas laissé de commentaire.MICHAEL V.
Le client n'a pas laissé de commentaire.Mukesh B.
Le client n'a pas laissé de commentaire.DAVID L.
Your process was not workable on severe cold. An alternative for backup is required. I won't be doing this again in severe weather. Four phone calls were made for assistance all in vain.KIMBERLY P.
When I booked my online rental at a business that did not exist I went to to discount tire who quickly found me a truck and got me going in less than a half hour after the head office sent me to a totaly incorrect direction.jeff I.
After the Uhaul truck was dropped off at the final destination drop off location both on time and with required fuel level including 95km under allowable mileage, I received an invoice/email from Uhaul charging me 419 miles extra totalling $187,85 which was charged on my credit card based on mileage out (76 989,5) and mileage in (78 252,8). I drove 1 263,3km which the distance from Red Deer to Brandon via the Trans-Canada Hwy is equivalent to. The extra mileage billed was mistakenly taking the odometer reading on the Uhaul truck as miles not kilometres, which in Canada is how vehicle odometers read. I would have had to drive clear into Quebec to have put 1 263,3 â€œMILESâ€ on the Uhaul truck or another 674,3 â€œKILOMETRESâ€. Impossible! I spent all day and into the evening on the phone with various â€œAmericanâ€ Uhaul customer service representatives being transferred and put on hold with no resolution to reverse the charges and refund my credit card. I spoke to the Uhaul pickup location representative and the number she gave me to call was as fruitless as the first few people I spoke to, as they were adamant the charges were correct and kept putting me on hold while they tried to convert miles to kilometres and vice versa and ask me what I got?? It was an exercise of humiliation and kept saying the bill was correct and they would not transfer me to a supervisor or customer service manager. I then drove to the Uhaul drop off location and the representative there was the most helpful. I took her both Uhaul contacts for trip to and from the Provinces of Manitoba to Alberta. She checked the truck odometer reading again, which was correct on the contract, and said she personally would contact a Uhaul Canada representative. A few hours later she had it resolved and I received an email to say my credit card would be refunded in 3 to 5 business days. The thing that angers me the most is not being listened to and told the bill was correct and dismissing me as an unintelligible women. So very condescending aside from taking 14 hours out of my day to resolve. For that reason I will NOT rent from Uhaul again nor will I recommend the company to others. So sad!Terri-Lyn W.
The girl behind the counter always overcharged me for one thing or another. She was trying to up my mileage fees without even bothering to read the notes that I had discussed with your central representative when they had called to confirm my reservation. The central rep was great, super friendly and kind. But the one behind the desk was a little hard around the edge, she read the notes out for me, but went silent when it got to the part that said not to charge me for my mileage. Things happen, it's difficult right now for drivers and helpers to come through with quarantine going on. I'm super grateful that central rep helped to put my mind at ease for the one night. But this person behind the desk always seems to want to overcharge me. Last time it was gas. Which I had replenished. This time I left an extra quarter tank, which was unnecessary, but...so is overcharging me for something I already remedied. So, I had already paid for the time I would be using the vehicle. And the desk clerk was kind enough to tell me she would check the vehicle out on the final morning, if I hadn't the peace of mind to do it on my end. Great! But oh, now I've got an email that is charging me an extra day rental because I don't know why? This sucks. I ought to have rented my truck from another location. My friends never have this issue with U-Haul, but for whatever reason. This place keeps overcharging me. Otherwise, the truck was great, the trip was wonderful. I'm glad to be in my new house, preparing for my bachelor's degree and new job up North. Everything went really good, but it's when things like this pop up, that I'm glad I am always prepared for the worst.Travis W.
Was sent to wrong location and trailer I had booked was not available. Was forced to use a smaller trailer which created problems moving as not everything would fit. Showed up on time and even confirmed the unit was available with UHAUL the day before. Very disappointed.Ronald G.
When I dropped off I mentioned the refund aspect regarding the shortage in moving blankets. Again the lady at this end indicated it would be looked after and I would be contacted and refunded. Same as pick up location -nothing. Would not deal with this company again. Very disorganized and unprofessional service.Robert B.
Le client n'a pas laissé de commentaire.STEPHEN J.