Évaluations des clients District Solutions

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de District Solutions

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Andrew T.
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We had an amazing experience at this location (I know that's weird to say about a U-Haul). We were renting a trailer to tow, and upon arriving at U-Haul, learned we didn't have the right electrical connections on our car to safely tow (this was our first tow). It was late in the day and we were suppose to leave in the morning, so the team helped us coordinate the right parts from local suppliers and then installed the components on the spot! They truly saved the day and helped us maintain our travel schedule.

Philip L.
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Helpful and honest staff. Will use this location again

Sandra V.
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Amir was very courteous and helpful. This was the best uhaul experience we ever had. The truck was sanitized and clean he even helped us find movers. My husband and I were very impressed, keep up the good work!

Kelly R.
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Excellent customer service! Went above and beyond

Philip L.
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Just a disappointment

Richard G.
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Le client n'a pas laissé de commentaire.

Jason H.
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Greatest customer service I have ever received at a uhaul facility. Went above and beyond.

Alex T.
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Le client n'a pas laissé de commentaire.

David L.
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Ammar at this location was phenomenal!

Chris S.
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No one there. No one answered the ‘call this number and someone will be available to help you ‘ number. No one answered the additional phone number on the rental agreement. Waited for 15 mins on the U-Haul customer service line.

ROBINELIZABETH M.
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Le client n'a pas laissé de commentaire.

Emily S.
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Our reservation was at 830am but we arrived thirty minutes early. We called the number and someone answered right away and came outside to help us. The rep was respectful and very helpful throughout the entire process. My husband and I were very impressed with the level of care and overall excellent customer service (our van was also clean and sanitized). We highly recommend Amir and this uhaul location! Will use this location again for sure

Carolyn M.
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No one answers the phone. Calls get forwarded to a local cell that someone answers saying “hello”, not “UHaul.“ and messages are rarely returned. My reservation was made online. Upon arrival no one was there, but the vehicle was. There is a phone number that no one answered, taped to the door on a piece of paper. I found the keys to the vehicle under the visor. It was all very sketchy and the most bizarre business experience i have ever had. There is no way I would recommend this to anyone! Beyond unprofessional. I found it very stressful.

Atainyene I.
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The representative who got me situated was a great help. He went out of his way to make sure I had everything I needed. Give this guy a raise.

Pavli V.
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Le client n'a pas laissé de commentaire.

dan C.
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Went above and beyond to be helpful. I will use this location again

Rinaldo A.
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I definitively recommend this U-Haul location and especially Ammar and his exceptional service towards customer. Ammar exceeded my expectations this week and I will certainly considering U-Haul in future.

Kevin K.
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Seem less drop off.

Christa R.
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Le client n'a pas laissé de commentaire.

Carrol E.
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It took a long time to get everything set for us to leave with the truck. I waited probably 20 minutes for someone to help us. We weren't allowed in the building and no one would come out to us. Was difficult to communicate only by phone, especially when they wouldn't answer my calls do to being on the phone with someone else. Process took about an hour from the time we got there until we could leave. I do understand new protocols with covid, but this seemed extreme.

JAMES C.
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Great experience at this location, Amari was prompt, courteous, and respectful. I will conduct business at this location in the future.

Chester H.
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Key drop very hard to find. No phone support at local site for assistance- there was a phone number on the door, but nobody answered

Daniel V.
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Le client n'a pas laissé de commentaire.

Richard H.
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Customer service was superb at the Quicksilver location. The proprietor Amar rescued me from Uhaul debacle second weekend in a row of calling me less than 24 hour notice that the promised truck wasn't available. Uhaul terrible scheduling cost me money the weekend prior. Uhaul is not reliable. I would not recommend Uhaul.

Karen F.
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The staff was so pleasant and accommodating. Great customer service

Devon P.
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Le client n'a pas laissé de commentaire.

Michael J.
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It was hard to tell it was a real U-Haul location except for the vehicles parked out front.

Jamar Q.
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Really helpful, smooth process. Great customer care service. Highly recommeded.

Danielle F.
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Customer service was outstanding! So easy to deal with and the rental process was so easy. Thank you!! We'll definitely be back!

Stephanie R.
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Very fast and easy pickup. The truck was sanitized and the blankets we ordered were already inside the truck for us. Amar was great to work with and even helped us unload some boxes into our car. This was the best uhaul experience we ever had and we will be renting from this location from now on. Keep up the great work and exceptional customer service!

Walter S.
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Omar was courtesy and very affable. Professional at all times and made my experience with the rental exceptional! I actually will be renting at least 3 more times in month or so. Thanks,. Walt

Ryan B.
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Le client n'a pas laissé de commentaire.

Mark D.
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Omar was fast, efficient and super friendly. Got me into a one-way, 10ft truck in under 10 minutes after Budget (less than .2 miles away) screwed up my reservation. All at the last minute. Give this guy a raise - it's well deserved.

Jonathon W.
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Le client n'a pas laissé de commentaire.

Angela C.
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Very difficult pickup, unclear instructions via app, and the truck had not been previously cleaned.

Jessica M.
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Le client n'a pas laissé de commentaire.

Jordan K.
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We arrived early and the agent helped us right away, the dolly and pads we ordered were already in the truck in for us. The entire process was easy and very fast. This was the best the Uhaul experience we ever had, we will now be renting from this location from now on

Ryan B.
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I rented a dolly and it was not there for me. The mileage on the truck was wrong so I had to wait 30 extra minutes until I could finally get ahold of an agent so that he could initiate my rental. When I returned the truck they never changed the beginning mileage so I was charged $1,400 more than I was supposed to be.

Karen M.
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Great customer service, I will definitely use this location again. Keep up the great work!

George S.
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Le client n'a pas laissé de commentaire.

Carlos R.
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Although there was some leftover trash in a door pocket (easy to miss this), the truck was overall clean, and the agent on duty there was very knowledgeable, helpful, and patient. I had some issues with the self-serve rental, but he got them corrected and me on my way with minimal delay.

Timothy H.
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Awesome rental. Pickup was easy.

Timothy H.
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This was by far the best Uhaul experience I have had. Please keep up the high standards.

Jessica L.
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Personnel was very helpful and made me feel comfortable. Recommending this location to all my friends and family

Thomas J.
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Great experience, very convenient, fast & easy.

James G.
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This was the best uhaul experience we ever had, we were stressed and under pressure with our move but Ammar was flexible and made us feel at ease. The location was easy to find and very welcoming, we highly recommend this location!!

Sasha A.
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Great customer service! They were accommodating and very polite, this is my new preferred location. Ammar and the District team went above and beyond, I highly recommend this location!

Jason K.
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Ammar Ghariani and the entire District Performance and U-Haul team were amazing! We moved right in the early period of COVID-19. Very stressful. They made us feel very comfortable and were extremely accommodating. Can't say enough!

Muhannad R.
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I had an excellent experience. Ammar was wonderful and provided excellent service. Was there on time for pick up and drop off and was very pleasant to work with. This is my preferred U-Haul location hands down.

stuart N.
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Le client n'a pas laissé de commentaire.

Jeff G.
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Le client n'a pas laissé de commentaire.

Sarp Y.
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Le client n'a pas laissé de commentaire.

Amy B.
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Le client n'a pas laissé de commentaire.

Saravanan R.
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Le client n'a pas laissé de commentaire.

Matthew S.
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Easy to find and locate truck

Lakshmi Venkatar B.
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Le client n'a pas laissé de commentaire.

David T.
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This was by far the easiest and quickest rental I have ever had. Highly recommend!

Judith G.
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No one was there. Had to call and was told to take the truck with the keys under the sun visor. Took the truck and when we dropped it off, it was showing another person on the contract. Won't use this location to rent again.

Jorge C.
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Excellent customer service. I highly recommend this U-Haul location

nathan B.
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Le client n'a pas laissé de commentaire.

Ricky R.
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Tr

Javier B.
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Le client n'a pas laissé de commentaire.

James O.
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Costume service is great.

Troy T.
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Omar is excellent! I have rented trailers from him several times and he has always been there for me when I needed a trailer in short notice. Thanks Omar!

Cooper O.
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The owner was extremely helpful, prompt, and honest for a first time customer with lots of questions. He even offered me coffee and water for the road! I personally found the facility to be very welcoming and conveniently located. Will be back for sure, recommending to all my friends and family. Keep up the great customer service!

Hiren B.
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Le client n'a pas laissé de commentaire.

Sonsiree W.
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Le client n'a pas laissé de commentaire.

Chip B.
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The customer service agent was awesome. He was friendly, helpful, knowledgeable, and responsive. I'd go back to that location just to work with him again! The app on the other hand was annoying. When I checked in, the app told me to go to the back of the building to find the vehicle. Once I had gotten back in my car and driven behind the building, looking for the truck and not finding it, I got back in my car and returned to the front of the building, where I found it. That wasn't cool. The app broke the rental process into steps, which could have been helpful, but instead they were very inefficient and annoying.

Thomas C.
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Le client n'a pas laissé de commentaire.

Tamika S.
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Le client n'a pas laissé de commentaire.

Steven T.
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Le client n'a pas laissé de commentaire.

Haithem S.
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Great service. Omar is excellent

David M.
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It was hard navigating this location. Could not find main office. The area we arrived to had no sort of direction

Pawel S.
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I originally asked for a truck from the Old Ox location, which is much closer to home, but they didn't have the 20ft truck there so they made me drive to the Quicksilver location which is much farther. The location is also confusing. The gentleman I was doing the remote pick-up and drop-off with was very nice and helpful. However, I initially ordered a furniture dolly and a regular dolly. They were not in the truck and so my wife had to go to another location and pick up two dollies (they didn't have a furniture one there, however). I was lucky my wife was able to help, because otherwise I would have been in a very difficult situation having two workers ready to do the moving and no dollies. I also filled up the truck all the way, so the tank was full when I dropped it off (I wasn't sure if I would have enough fuel to go to Fairfax and back), and the fuel was expensive ($38) so I'm wondering if I could get at least a partial refund on that.

Tani M.
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The gentleman was extremely helpful and efficient. This is the quickest rental I've EVER done with Uhaul. I will certainly use this one again

Tom M.
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Le client n'a pas laissé de commentaire.

Ralph W.
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Le client n'a pas laissé de commentaire.

Malcolm E.
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Le client n'a pas laissé de commentaire.

Nicholas J.
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Le client n'a pas laissé de commentaire.

James K.
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Dropoff not clearly indicated and drop box for keys not clearly indicated - personnel when I called was great!!!!!

Bernard F.
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You can't do anything more this was a fantastic experience real professionalism.

philandra J.
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Easy and quick

Steve F.
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The pick up location was changed at the last minute it was in an industrial complex with no office no nothing. Just a guy standing in the lot. No blankets. I had to go to the original location to get blankets, which is a great facility to pick up and drop off. You should have moved the truck to the original pick up location.

Hari Y.
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Le client n'a pas laissé de commentaire.

DAVID W.
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Please read this comment. This location provided excellent service. We went there after using the Ox Road U-Haul and getting miserable service there. We need a car carrier. We were hauling with a 2016 Ford F-150. The vehicle we were hauling was an old pick-up truck. The clowns at the Old Ox Road U-Haul rental stated the F-150 was too small. How f'ing stupid can these computer programs be? Any fool with a modicum of experience in towing knows the car carrier was big enough and the truck was big enough. We wasted 8-16 hours getting our work done.

Marianne D.
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The location was unprofessional, as all the business was conducted in a parking lot, with no office or counter space. The man serving us was also not professional: he wore no UHaul uniform, he was not organized and did everything on his phone, we had to wait 15 min because of helping someone else because he was by himself, but it also took longer because the app crashed on his phone several times and had to start whole process over each time. The man verbally told us the truck gas tank was on empty and the needle actually was at the empty mark (he did not take time to review it with us, as to the marked gas level on the contract, which every other location has done for us in the past). The contract said it was at 1/8 tank but without a hard copy contract we did not catch that, nor was it caught at the drop off location. In the past, the drop off person has taken the time to verify the gas gauge and the contract amount. This was not done. If it had, the issue could have been resolved right there. I have used UHaul at least five times this past year and never had a complaint until this time. I am not happy that we were not given the option of receiving a paper copy of the contract, as that is what we are used to, and would have helped in avoiding our being charged for gas that were should not have had to pay for. Also, the last half of the trip from Virginia to Ohio, the truck was not driving well, although I don't know the exact details, as I was not in the truck.

Lazaro D.
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Order was messed up. I reserved over a month ago a 20" truck in sterling. I received a confirmation text the day before pick up, to go to a location 2 hours away to pick up the truck. Uhaul changed my location without consulting me, because they did not have the truck available for my pick up a day before reservation pickup date. I got a new location to pick up, ended getting a downgrade truck from what i needed. They gave me a 15" truck instead of 20". The establishment was closed even though they were supposed to be open for business. I was originally going to pick up the truck at 6am. The 15"truck was set to be picked up at 8am but the establishment didnt open until 9am cause the representative was late. I only got a $9 dollar refund for my downgrade., lateness and screwup. I had to pay movers from 6am which was the original pickup time. Uhaul's mistake costed me an additional $250 in cost because of the company's screwup. I dont think i will use uhaul again

Davis E.
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These guys have been great to work with.

Troy T.
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There was no store front to enter. This location was not "manned." A type written note was taped on the door instructing customers to call a number and the person in charge would meet you at that location around the back of the store front, so you can pick up the rental equipment/vehicle. Documentation was completed at the Chantilly location where the trailer was originally reserved, but they did not have the right trailer. I had to drive to the Sterling location from the Chantilly location.

Shawn B.
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Amar was great! Thank you

Tasha C.
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Le client n'a pas laissé de commentaire.

Roy W.
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See above comment

Matthew R.
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Only one person at location; waited 30 min. Vehicle had 3/4 tank of fuel, but was not updated on the contract. Was also verbally told it was an extra $10/day, turned out to be $40; partially my bad for not doing the mobile checkin and reviewing the contract. They also did not have the furniture pads, but what can you do. Attendant was very nice, but unfortunately due to a hasty checkout, the rental ended up costing me double. Next time I'm using the mobile checkout for sure...

Telsia W.
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Great experience, fast service!

larry J.
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Easy, quick process for check-out. Truck was clean and well-maintained. Good price. Nice convenient experience.

gerena N.
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You are doing well.

Catherine M.
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I had a billing issue and the owner remedied this in the most professional way I have ever seen Uhaul do so. I appreciate the effort!

Sung Y.
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Le client n'a pas laissé de commentaire.

Rupinder G.
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Great customer service

Kelley C.
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Amar was professional and courteous.

Non reviews have been submitted for this location.

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