Customer Reviews for Diva Petroleum
(U-Haul Neighborhood Dealer)

Évaluation :

5

to old and Noisy.

Évaluation :

5

Nice location , will go back again for sure

Évaluation :

2

We were asked to drive 30 minutes on our our loading day to Cambridge rather than being able to pick up on Kitchener less than 5 mins from our location. We accepted this after being advised in advance, which was great. Upon arriving at this gas station. The attendant behind the counter took over 30 mins to process our reservation. He had no idea what was reserved other than the truck size and didnt have the dolly and blankets requested ready for us. He kept stopping serving us to assist other custimers coming into the store. While this was not a long time it was just overall a poor customer service experience on what was already a busy and stressful day.. I would recommend that uhaul works between locations to ensure the necessary equipment is at the closest or preferred lication the customer reserves at, have the reserved equipment. Dolly, blankets etc already in the assigned truck, or bundled and ready for customers at point of sale. To make the fullfillment process faster.

Évaluation :

3

1. Ensure truck engine light is nit in before giving to client. 2. Not location specific but U-Haul needs to rethink giving trucks to people with less than 1/2 tank of gas. Moving is a hassle and to have to worry about putting gas in a new rental is frustrating. I choose bot to gas up at the location, finding another gas station as it felt coincidental that the gas station attached to the rental is where low fuel trucks are.

Évaluation :

3

When booking the uhaul I required something to carry approximately 10,000lbs of weights. The website didn't show the weight capacity so I assumed a 20' truck would manage. Until I physically had the truck did I know it wasn't able to then I would have booked the larger size which was able to. This error resulted in me having to make an extra trip. Costing my double the fuel/ distance price where as the next truck up would have costed me only $10 more to rent. Never will I go with uhaul again for moving stuff for this reason.

Évaluation :

1

Got 41 dollar deductedfor no reason. 25$ for cleaning.

Évaluation :

5

Thank you. Very Happy Peter

Évaluation :

5

Excellent

Évaluation :

5

Great trucks , great service Highly recommended

Évaluation :

3

My experiencexwas so good, I can't think of an improvement... but that's my most important feedback: the equipment, prices and customer service are excellent. Agents helping drive the vehicle out of a tough parking spot was also helpful, and I appreciated Shravan's skill and effort to help.

Évaluation :

4

friendly and quick service

Évaluation :

5

Our pick up location changed...

Évaluation :

1

I had booked online a 15 foot truck and an appliance dolly. 3 minutes before scheduled pickup, I get a call from this location saying they do not in fact have an appliance dolly (kinda integral when moving appliances). Therefore I had to call Uhaul - who in fact were very helpful and kind - to find one in the area. I had to drive to Kitchener and get the dolly - everyone at the Kitchener location was helpful and kind. I drove back to Cambridge to the location, where picking up the truck was a slow painstaking process. I was over an hour late for my pickups. Luckily I was able to get it done, however in another situation, I would have been screwed.

Évaluation :

5

Best U-Haul location in Galt!!

Évaluation :

3

Truck needed to be swept out and had a very bad vibration at around 35 and at hyway speeds

Évaluation :

1

I broke my right thumb on the back door after it was all rusted and jammed, then the cable broke and door slammed on my hand. The place where I got the truck didn't care and I'm still waiting for u haul resp to contact me as I am now off work for 3 to 4 months. This happened on Jan 20 2024

Évaluation :

4

All employees not equal in fill out application did not ask for insurance.

Évaluation :

3

Just very busy with fue station sharing workload

Évaluation :

1

Not friendly people I won't never recommend anyone and would never visit this place again

Évaluation :

5

Everything was fine

Évaluation :

4

I don't believe it had winter tires on it. It was very difficult to drive and was not able to get into driveway.

Évaluation :

1

They had me wait 15 minutes before being served. When I returned the vehicle, it was at 1/4 gas tank full, but they didn't reimburse me for the fuel adjustment. I have pictures to prove it.

Évaluation :

1

"I booked a U-Haul and provided my credit card details. They informed me that the standard booking fee is $20, and we would be responsible for refilling the gas tank. I opted out of insurance since it was optional. However, I was charged $52,67 (Including Insurance) initially, and despite filling the gas tank, an additional charge of $6,39 was applied. I only drove 14 kilometres and had the vehicle for just 2 hours." Is this accurate?"

Évaluation :

5

U hall was completely drenched and the store guy did not responded well when i tried to show the pics to him.

Évaluation :

1

The cabin was extremely dirty. I will try another moving company instead of uhual. Unlikely to ever rent from that location again. Looks like the inside of the vehicle hasn't been cleaned in months. Very off putting.

Évaluation :

1

The gentleman who checked me in was 15 minutes late. He was rude and not at all pleasant. I asked him to come out and show me how to lift the door to the truck and how to work the ramp. I wanted to make sure the door and ramp were in good working order and that the truck was clean inside. He refused twice. He never came out. I was on my own. I do not know his name because he had no name tag. He was the one on duty at 8 am (but did not show up until 15 minutes later) on Saturday, December 9, 2023.. The two university students who were there when I brought the truck back were very pleasant.

Évaluation :

3

Fix your app. I struggled for 40 minutes and eventually had to go in to the store to get help. Your app is not intuitive nor does it work properly. I have been designing tech products for 25 years and would suggest you do an audit of your digital products. Refactor them or at least consider improvements to your user experience.

Évaluation :

5

I'm extremely impressed by management at Diva. A beautiful bunch of people. God bless them.

Évaluation :

5

Booked at 139 queen st W Cambridge terrible. Explained I'd be moving to Sudbury and needed a truck for that. They did the reservation wrong. I went back in to correct was told not to worry…. Also they like to park the trucks on private property that isn't there's…. I used to live where they parked illegally 147 queen st W. 22 consecion st was very helpfull

Évaluation :

1

I fill gas in truck but I don’t know why they charge me for gas i have pictures as well when I picked truck and drop off

Évaluation :

3

I returned the truck at 4:20 it was due back at 5:20. The place was closed. I tried to return using the app.i called your customer service. It still didn't work. I was charged $20 because the app didn't work. Not great customer service

Évaluation :

2

Actually clean or check the vehicle before renting it to another customer. Place the additionally rented equipment in the vehicle before the customer picks up the unit and don't charge them for the dolly you never supplied! Maybe call the customer when they state that there is garbage in the cab (do a video call so you can see live footage, if you doubt your customers so much) Call and confirm billing details when a customer disputes a charge don't just put it through anyways.

Évaluation :

3

I was billed twice and the vendor is making it difficult to get my refund.

Évaluation :

5

You guys rock

Évaluation :

3

I scheduled my pickup before the location was open as I needed to get things done before work that morning, but the vehicle that I was supposed to take through the remote process was compeltely boxed in by other vehicles, so the only accessisble vehicle availabe was smaller than the one I had booked, and didn't have a dolly.

Évaluation :

5

Make sure truck is clean, the inside was dirty

Évaluation :

4

The rental was fine. Since it's the day after the First of the month, getting a dirty truck is to be expected. As well, the app was disappointing. I could not save the driver's licence pictures and wasted too much at the location. I had a cargo van the rental before and it was seamless. It's just how it goes sometimes..

Évaluation :

4

We originally had a trailer reserved at the Fairway Road Kitchener location. Not a good experience. They wouldn't let me pick up the trailer because I didn't have my phone with me. So had to start all over again at another location.

Évaluation :

5

Try and estimate the gas by price since I only needed to add ⅛ of a tank and the gas meter never moved after $65 of gas when I only needed $30-$35. This is the second time this has happened to me. I put in $75 and after the truck was on for 3mins the gas meter went up past half a tank.

Évaluation :

1

When I arrived to pick up the truck I was asked to do a walk around the truck by myself and indicate if any damages are not marked with "X", which I did. I wasn't asked to look inside the back of the truck. When I arrived at my destination to load the truck there were blankets all over the floor. When I returned the truck in the same condition I received it in I was charged for cleaning fee. Do not use this location. Poor service, unprofessional, and the truck smelled terrible including the blankets.

Évaluation :

3

Well lets see the first time was not good because there was no one there to Singh for the vehicle that was there and dispatch said they would give me a discount because i had to wait another week to get the ten footer considering i had to pay a guy to help me move something for nothing so yea i wasn't to happy.

Évaluation :

5

Busy place and still good customer service. Had everything ready and was an easy checkout and return

Évaluation :

4

Check in and check out where great! Inside the truck cab could use a quick clean! Other than that super happy with the whole experience

Évaluation :

3

Great truck, friendly staff.

Évaluation :

5

The only thing I would like better is a receipt I can read, the email version is so small, cannot download and cannot expand

Évaluation :

1

I am overcharged for the services. The local dealer can not resolve the issue. They pre-authorize the card and charge customer. They could have verify with customer or ask for the consent before final charge.

Évaluation :

5

I needed a van quickly and you guys came through. I've rented many times from you within the last year and will continue to in the future. Thank you again for getting me what I needed on such short notice.

Évaluation :

1

Extra charges are ridiculous

Évaluation :

3

The truck I ordered was not on the lot....location had the key but couldn't find the truck. As a result we got a smaller truck than what was needed and had to do 2 moving trips!!! More gas more km....which I expecr my charge should be adjusted to compensate for your error.

Évaluation :

5

Great service, will use again when we need.

Évaluation :

3

The location is also a gas station and convenience store. There was one clerk working. My pick-up process was interrupted several times by gas and store customers. Otherwise a good location with great rates.

Évaluation :

3

Your online reservation system sucks!! My rental for one to Trenton was cancelled late in the day the day before my move! I had to scramble to get a truck! I ended up getting a 15 ft instead of a20 ft and I had to return the truck to Cambridge! Not being able to guarantee a truck until the day before is unacceptable for someone moving! We are seniors and it really complicated things!

Évaluation :

5

Great service, thank you

Évaluation :

3

Gas gauge on van did not work properly. I drove the van 21 miles and when I went to fill van, after adding 2 gallons of gas the gauge showed less than 1/2 tank after filling. I started at 3/4 of a tank. Agent checked and admitted fuel gauge was not working properly on truck

Évaluation :

3

There was some confusion with the vehicle, we had booked a "one way" rental and this was not available. We then booked the "return trip" rental for 10:00 am Wed to 10:00 am Friday, but the contract said 8:00 am. I called in and spoke to a U-Haul representative and they told me this was no problem, I could pickup at 10:00 and it was not due back until 10:00 on Friday. When I picked up the truck, they said no - it needed to be back by 8:00 am as it was booked to go out that day at 8:30. The truck had not been swept out when I picked it up, and the 2 bundles of moving blankets were not available. Also - the mileage charge was correct but a bit confusing. I was quoted in $0,89 per km, but the truck and billing is in miles!