Our experience with Sr. Rafael for our move was spectacular! While an electronic check-in for the vehicle was available, I felt much more comfortable talking to him in person to make the arrangements. He was happy to do so and he made the process easy in a time of high stress, as commonly in the case with moving. They are very professional and I strongly recommend them to anyone considering a move.
Robert M.
Customer Reviews for Dollar D'ORO
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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Rafael was very nice and courteous, very professional and understanding, I would definitely go back to tge same place
Patricia G.This location needs a bigger sign…difficult to find. Everything else was quick and easy
Seya R.Excellent 10 stars if a could
CESAR ALEJANDRO D.Excelente persona y nos atendieron súper bien buena ubicación
ANGELICA R.Great service, Uhaul was kind of dirty but front desk was really nice about it and helped us out.
Jordan F.Nothing to add. Personnel was very polite and courteous, making the whole process very easy to accomplish.
Enrique C.Very satisfied with the customer service they offer us.
Octavio O.Exceptional service, from checking in to checking out
Jason A.Excellent service. Rafael, the dealer, explained everything clearly and answered any doubt I had. I was very pleased with the experience. Highly recommend to anybody who needs to move.
TOMAS D.Everything was great.
Luis R.This location manager is out of his mind he has taken out of my account close to one thousand dollars, without my consent, nor did they even bother in calling. I rented this uhaul for only one day.
Geybert G.Everything was phenomenal!
Anide D.It was the best experiencie. I'm definitely renting here again!
Oscar F.Very good customer service!!
Lorena R.Excellent customer service. Timely and friendly
John D.The service was excellent however the truck had several issues. The headlamps were very low when driving at night. The lights only got bright when the truck was accelerated. The truck kept wanting to go to the right and was very unsteady on the highway going between 45 to 50 miles. It also idle and then kicked a bit later. Definitely needs some mechanic work.
Zulay N.Great Costomer service I will recomen y DOLLAR DE ORO to anyone great people
Carlos V.N/a
Vanessa O.Great service!!! Servicio excelente!!!
Heidy F.Everything was smooth and mr Rafael was amazing, great location and wonderful atmosphere
nicolas N.Excelente trato, muy atento a las necesidades y especificidades del cliente
Roberto C A.Save customer's time when renting a U-haul vehicle. And for the near future try to get at least 3 vehicles at this location , people came to this place and there is not vehicle to be rented
Yodanis S.Excelente Atención. El.Sr. Rafael no solo nos atendió de maravilla y nos prestó.un extraordinario servicio, sino que se esmera en aportar soluciones satisfactorias. Recomendamos ampliamente esta locación para tu renta de u-haul, encontrarás un trato cordial y excelente servicio.
Dorali F.the service was really good, I would definitely recommend the location and service to a friend or family member.
Adrian A.The service was excellent!!! The person who gave us the instructions was very clear and friendly.
Willy Z.Todo muy bien, muchas gracias
MARCOS F.The vehicle had several malfunctions. When I first received the vehicle the instrument panel is giving me a low tire pressure. I had to drive to a gas station to put air on the tire which did not help because I was still getting the same warning. I had to drive back to the U-Haul location (wasted almost an hour) to be told by the shop owner, "The sensor is bad. I'm sorry I forgot to tell you." Before returning the vehicle i noticed that the gauge only showed 1/4 of a tank of fuel left. I put fuel in the vehicle only to notice afterwards that the gauge had not changed, still 1/4 of a tank. Upon returning I'm told by the shop owner that he was not aware of that, but that he would not charge me for fuel. Really? I put gas in the tank! I have no idea what amount of fuel was in the tank when I got it. I do know that they got more fuel that I consumed in 24 miles. The only reason I am not giving it a poor review is because the vehicle did not break down.
RAMON M.Great service !!
Paul P.i appreciate the agent at the location, super nice and clear, I give to Him, A+++++
ELIO C.Excellent!
Casbelis G.Rafael nice person. Thanks
ONAY S.No comments. I was extremely satisfied with the service. Rafael was courteous and helpful. I highly recommend this location.
KATHY L.Very nice people!
Jennice M.Awesome service, amazing attention. Mr. Rafael is extremely attentive. Very happy I choose this location
Laura F.Seguir asi..Tienen un Gran servicio..aunque deberÃan tener otro camión de 15' mas..Muy profecionales..Excelente trato..Los Recomiendo..
Misael G.Very efficient pickup and delivery
Jose M.Excelente attention
jorge P.Fácil cómodo y buen trato
Piedad P.Very kind this guy. I recommend a lot this location. Merci.
Antonio P.Todo exelente
Juan C.Excellent customer service. Definitely recommend this location.
Ana C.Friendly and informative staff.
Saviour D.Wonderful experience !!! I will rent from here again. Great rates, knowledgeable and exceptional customer service.
Miranda R.I'd like to commend Rafael for his professionalism and courtesy. It was a pleasant to surprise to find this location and will use it again.
Raul D.Change the AC filter
NAtalia J.The representative was extremely nice, however I found an empty water bottle and dirty gloves left inside the truck by the driver's side.
Carlos R.It was perfect + easy. Rafael was super helpful. Would def recommend this location!
Catherine P.This is the second time I rent from this location and they have no idea I made a reservation. Then they tell me they don't have the van and I had to wait an hour because someone has it already. This is unacceptable.
Lucia S.Rafael was extremely nice and helpful. He made my rental experience as smooth as possible and there were no problems with my rental.
SUKI L.They were great!
Hallema S.Everything was great. Smooth transaction and wonderful service! Thank you!!
Danielle H.Excellent services and fast attention
Isabel R.The service was so incredible, people very kindly.
Maria G.I've read the reviews before going there, and the a legend was all true: Rafaël exists. My whole customer experience changed with Rafaël. Your customer satisfaction is good priority, great man, really professional. He didn't try to screw me over or anything else, he was so nice that I returned the van full of gas (took it with 3/4) and it didn't bother me. Rafaël sets the bar too high for Uhaul customer satisfaction, highly recommended, and don't forget to buy something on your way out, encourage small business.
Julien B.Rafael is an excellent representative. Thank you so much for everything.
Claudia C.exelente servicio rapido ypersona muy atenta enel mostrador
Antonio G.Keep up the good job
Guy L.Excellent customer service!
rosemary M.