Check in using phone was horrible. Website was slow and clunky and it took 45 min to get it done. Drop off was slightly better but not significantly. Will likely not use uhaul again and will go with Penske, Home Depot, etc.Jeff W.
Customer Reviews for Dollar Tile
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Working with Mike at Dollar Tile was ridiculous. He had no idea we rented a car hauler/trailer and all he talked about was how lucky we were to actually get the truck we reserved because most people weren't. He said Amazon and FedEx have rented all their trucks and kept going on about how people were nearly going to beat him up to get our truck that we reserved. It was so unprofessional and off-putting. He overcharged us quite a bit and I'm still waiting to see if it gets corrected.HEATH S.
Le client n'a pas laissé de commentaire.SYLVIA S.
Have more supplies like furniture pads and the correct dollyAndrew J.
Le client n'a pas laissé de commentaire.Elizabeth M.
Missing half my order, boxes and a hat left in the front. Fuel was super low. And the back was full of dust snd smelt like crapjohn W.
The gentleman at Dollar Tile was very friendly and helpful, and he returned calls promptly. Thank you!!JAMES E.
Le client n'a pas laissé de commentaire.Mollie M.
Our experience with the process was not a good one. The Dollar Tile store manager was unwilling to help when we were trying to pick up the trailer and was extremely rude. The U-Haul truck was not the truck we request. (The reservation was for a 20' truck and a 15' truck was waiting.) On top of that, the key was not left for us. We reached out to U-Haul, only to have several dropped calls and to be placed on hold for more than 45 minutes. All told, it took TWO HOURS to finally get in touch with someone who could help us. This was completely unacceptable, especially since we were on a time crunch to move. We were grateful to finally have been put in touch with a U-Haul representative who got us a truck, but it shouldn't have taken the time and effort that it did.Branyon M.
It was horrible service. The man told me not to use the mobile app because he can do it himself so he can over charge me! The van had barley any gas when I got it and the man did not tell me I had to tell him anything. He just gave me the key. Poor service and it was my first time getting a U-Haul. So I'm very very disappointed. I want a refund for this horrible experience! Cut this third party vendor off! He's making the company go down!Sabrina D.
Have the truck there when I had it reserved and I want someone to contact me ASAP! When I was told that they would leave the key for me to pick up the truck, there wasn't a key anywhere. I need someone to contact me ASAP!! When I was told I would have the truck for 20 hours like I had reserved it for, and I only had it for less than 6 hours and still get charged full price plus fuel? I didn't use any fuel! Contact me ASAP!!!!! 512-508-2327Thomas A.
Made our reservation on line. Was told they'd be open til 6. While en route at 4:30 Rec'd a call from location and said they were already closed by that he would text me with the truck number and to take the only car dolly out there. In the text he are the instructions on how to retrieve the key out of the key box. Upon arrival we find the truck parked off to the side and the dolly sitting across the parking lot from the truck. Open the truck to find it has trash throughout the cab. Open the box portion to find it has dirt and broken tile laying in it. I hook up the dolly to the truck to find it doesn't have a pig tail. Walked around the other trailers to find a pig tail. I hook everything up and start the truck to find it has an 1/8 tank. Not the best experienceâ€¦it did become comical at some point.Raul T.
Verify customer information (like drivers license pictures) at booking. We wasted 30 minutes of our rental time finishing up paperwork that could have been completed before arriving to pickup the truck.Jessica W.
Le client n'a pas laissé de commentaire.Patrick M.
Not send out a truck with bad steering and faulty overblown tires that literally explode on the highway!!!!!!!!!Cabot H.
Le client n'a pas laissé de commentaire.Arthur T.
Get better signage at Dollar TileCARLOS C.
Le client n'a pas laissé de commentaire.Allan K.
Truck was clean and perfect in every way. The person at dollar tile was not the nicest at all. The owner placed a call in his messy shop to someone after I walked in and was greeted. He then proceeded to help a tile customer that came in after me and only gave me my key after she pointed out I was first. I rented off the website and this location was where it sent me. To get the truck I was on a timeline and wound up needing the truck 2 extra days due to unforseen circumstances. Shop owner called to see if I was going to be back in time when I had tried to call and rent the truck an extra day. He was pushy and I had to get stern. When I returned the truck the owner was less than kind also. Wore no mask, was dismissive and rude. Maybe he had a bad day, but he treated me like an inconvenience. I would never buy tile from the guy for sure. The rental went without issue and I was charged appropriately and fairly. I was not impressed by the shop owner. Uhaul was excellent otherwiseJason H.
Le client n'a pas laissé de commentaire.Terry D.
Super nice guys to work with. Everything handled perfectly! Thanks! Will use them again.ANDRE WILLIAM D.
VERY PROFESSIONAL, FAST AND FRIENDLY , I LOVED OUR EXPERIENCE WILL DEFINITELY USE THIS LOCATION AGAINamy T.
Le client n'a pas laissé de commentaire.WILLIAM R.
Le client n'a pas laissé de commentaire.Geoffrey M.
Very rude , guy nmae mike was a horrible person to desl with , he would not help me in any type of way had an attitude everyone time i would go to the location and also had a aggressive attitude with branch manager on the phone about my rental . I would never recommend this location nor ever rent a uhaul from this location ever againMark P.
Have key available in lock boxes. I was unable to access the key and the location was closed, so I had to wait until the next day to get my truck that I already paid for. I ended up being behind schedule because of this inconvenience, and it costed my time and gas due to driving out 13 miles. Originally, I was supposed to pick up a Uhaul at the Ben White location, but they did not process my reservation correctly, so I was unable to pick up after hours. When i called uhaul, they sent me to the Dollar Tile location only to go through what I just mentioned. The entire experience was disappointing since I had my reservation at 5pm but didn't even end up going back home until around 7pm. Waste of time and gas. I would not recommend uhaul after this experience.CRISTINA A.
Le client n'a pas laissé de commentaire.Ede C.
Asked about AAA discount and was told U-Haul does not honor AAA, is this actually accurate?James L.
Very friendly and wonderful service.Diane R.
During check in I was directed to the wrong truck, during a rain storm. I eventually found the correct truck by walking around the parking lot and trying the key in each truck. The correct truck had both check engine light and tire pressure lights on. Upon returning the truck, the manager didn't appear to care much about the situation. 1-800 team did seem to care and was very helpful.Clifton J.
Good job help support small businessRichard W.
I will never rent from U-Haul again. The customer service I received was pitiful, and as a paying customer I am outraged. U-Haul messed up on their end and would not make it right, even tho right on my reservation page, it says 50 $guarantee this will be ready and on time for you, but that's FALSE advertising. Why would you allow a location to rent 24/7 and advertise this service, if the location is not set up as a 24/7 location. That's what happened to me. I booked online and it says 24/7, when I got on site on location was closed and I was unable to check in. After waiting on hold for 45 minuets for someone from U-Haul to pick up, the said this is not set up for 24/7, and the location is about to open so I can just wait. Well that was not correct either, the location was closed on Sunday and you guys had the wrong info. I wasted over an hour sitting at a location only to be hung up on by a customer service associate ans was told it was my fault that it wasn't ready because I booked for a place that wasn't open, and the 50 $credit wouldn't be applied to me. . Well I hate to break it to you, but this was t my error. If you advertise 24/7 rental and show on the website that location is 24/7, why would that be my fault for booking?? It was U-Haul a for not having correct information. I was hung up on, and told to another location. So I started driving to the new location. Then a couple minuets later I was called back and told don't go there I can't get my rental there, go to this 3rd location. I then again was very upset and asked to be compensated for all this trouble and time that U-Haul messed up on. I have movers that are sitting here without a truck that are charging me, you wouldn't honnor this â€œ50$ guaranteeâ€ thay was plaster all over your website and reservation page now I'm going to a 3rd location, only to be told by the customer service representative with Extreme disrespect thatâ€ she was calling me out of courtesy, and she could have let me drive all the way to place number 2, but she decided to call me as a favor so I could go to place number 3â€ I'm sorry but that is the worst customer service and treatment I have ever received!!!!! I will never from You again. Shame on this company for not making my experience right. You need to get your company some training on how to treat customers.Laila R.
The Buda ,Texas location never mentioned to pick up keys at the liquor store and no paperwork. All lies , do yourself a favor and avoid this place on top of extra charges , lies.Dennis S.
they overcharged for the rental. the owner didnt even do a walk through. terrible service. i want a full refund because this facility is running a shady business. what they did was not right.CHANTE N.
Nice helpful peopleJAMES C.
I was charged for furniture pads, which I didn't receive, when I got there I was treated poorly because I didn't come pick it up the day before my rental - which no where in my contract did it say that was possible. No one was physically there to assist, Mike made things overly complicated and then just kept repeating â€œwe're closed on Sunday's.â€ The dolly's I preordered a week in advance...none were ready. And the whole reason I rented from this place was to use a 20' truck...then when I get there, I'm informed they don't have it and I have to use a 15' truck which makes things VERY complicated to move a fully furnished apartment. I would never recommend them to anyone. And will be disputing my charges for the furniture pad.Bridget G.
Good serviceByron A.
Teach employees how to implement the 24/7 correctly. I had a bad experience with the location at Diamond automotive in Kyle, TXRICK ELLIS P.
Always very friendly and professional. Have rented several times and never had an issue with the truck or the cost. Great customer service!Elizabeth M.
Le client n'a pas laissé de commentaire.WILLIAM H.
Better communication with additional rental equipment. I had to go back for my furniture pads and they didn't even know the dolly was already on the truck ðŸ˜³ nice employee helped me a lot.Colleen H.
Great location. Service was great as wellFransico G.
Le client n'a pas laissé de commentaire.Susan M.
Good co. To do bussiness with. Thanks !!Julian S.
Service was easy and fast!robert A.
The text I received did not indicate you had to go into dollar tile for Uhaul. There were several businesses in the Centre, 1 with Uhaul on the door. Door was open but no one there. Finally found someone to tell us we had to go into dollar tile. Need better texted information about the drop off locationAlisa D.
Le client n'a pas laissé de commentaire.Carlos R. G.
Le client n'a pas laissé de commentaire.Adam A.
He does not represent your company. He added almost 100 miles to the speedometer and said it has more gas than it did. When I confronted him he claimed he was fixing it and sending me an email to update. He never changed it nor sent me any email. The truck still had some of his crates in the back when I arrived. 2 hours into my trip the passenger window exploded, we believe due to it being off track. U-Haul couldn't take care of until the next day, so we had to make a 12 hour trip with no window, we could tasted U-Haul customer service and they were supposed to get someone to call us within a few days . No one ever contacted us! I chose U-Haul because of convenience and it made my trip worse, starting from the pick up which I reserved and they didn't have my vehicle, which made me have to go to this other location! My experience With U-Haul pick up and customer service was horrible!!!Paula F.
Mike, who assisted me, was extremely rude and unprofessional. He seemed upset because I was 20 minutes late picking up the trailer. I told him I was running late because the email I received from uhaul had a different address to pick up the trailer. He didn't want to hear it. He wanted to charge me 20 $to help me hook up the trailer. I thought that was a little pricey so I hooked it up myself. I've rented trailers from uhaul and the employees have always helped me hook up the trailer and never charged me so I thought it was odd. The customer service at the pick up location was extremely poor.JOE S.
Personnel went out of there way to helpJosh K.
Very good serviceClaire C.
Le client n'a pas laissé de commentaire.Michael G.
Le client n'a pas laissé de commentaire.Ray D.
Le client n'a pas laissé de commentaire.Richard T.
Le client n'a pas laissé de commentaire.Montana W.
Le client n'a pas laissé de commentaire.John O.
Nothing at this time. Great experience.amado M.
Location is great very quick and very welcomingGerardell B.
Person front counter tall Indian extremely helpfulReinaldo V.
Service was great.Veronica R.
I was charged for after hours when I took the truck back at 1:30Kim G.
See previous complaintLedene F.
Attitude friendliness professionalism this was the worst experience I have had with U Haul. He doesn't represent your company at the level you desire. He lied to me about changing the hour to return trucks and didn't communicate that I would have a return late fee. The trucks were not clean smelled like manure and the cabs were muddy and food on the floor. I will share with Social media that his laziness and demeanor was unacceptable and argumentative.Ledene F.
Make sure instructions for mobile pick up and clearly explained BEFORE the pick up time. Have a back up option for when a phone cannot verify location. I was at the location and my phone couldn't verify, even the location services was turned on. I called the general 1-800 number and while I was on hold, the reservation timed out. The location didn't offer another pick up time until 13 hours later. The person who answered the phone transferred me to a number that wasn't open because it was outside of normal hours. The only option the machine gave me took me straight back to the original menu I had called, so the whole phone call was pointless. I had many other issues during the pick up, but long story short, it took two locations and at least an hour and a half before I could drive away with the truck I'd reserved. This was very early in the morning and it set back all my moving plans for the day.Ryan L.
Teach the service agent some manners...abrupt, rude, wouldn't answer questions...left the key and paperwork with the liquor store clerk...didn't sign for the truck or had a walk-through...this is the absolutely worst service I've had ANYWHERE in years! This individual should NOT be representing YOUR company.Jayme K.
Mike at this location was not helpful at all. Customer was extremely poor wouldn't recommend this location to anybodyvictor O.
There are 2 lockboxes at this location. It would be helpful if that were made clear/if it was more clear which lockbox the key was in.Calvin S.
Le client n'a pas laissé de commentaire.Siria M.
Very gooddanny R.
Le client n'a pas laissé de commentaire.Irma R.
This uhaul is the best location very helpfulFransico G.
I was billed incorrectly - they charged me for over 200 miles when I didn't drive more than 20.Stephen H.
Excellent service à la clientèle. Location is very convenient.Fransico G.
Le client n'a pas laissé de commentaire.Chad S.
Great sevice. This is my location to rent the UHAulFransico G.
Le client n'a pas laissé de commentaire.Cheryl H.
My deposit wasn't returned @ I was told a different priced then charged !!!!Lisa ann L.
Easy to get and return. Thank yousandra M.
Le client n'a pas laissé de commentaire.Albert S.
Owner was very helpfulEDDIE S.
I was overcharged in the mileage. I didn't see the mileage return number by the agent until I received the bill (my error also for not copying down the out/in mileage. Also, I was not able to decline the SafeMove coverage. The agent said he was blocked from doing it and didn't know why. Also, I called UHaul one week ago to dispute the invoice. The rep was helpful and forwarded the information to management, but I haven't heard from anyone despite sending a follow up message. Unacceptable. I've put a dispute in on the charges with Chase Visa.Dale B.
Le client n'a pas laissé de commentaire.Kyle S.
I love renting from Dollar Tile. Always professional and curtious.Elizabeth M.
I had to get a backup truck because the one I was supposed to get was not turned in on time. The inside had a sticky substance that I tried to get out but couldn't get it all out.Arthur T.
Good customer serviceBryan L.
Easy and comfortable locationjustin R.
Great Service Indian boy is goodJUAN. J.
Le client n'a pas laissé de commentaire.Melissa B.
All gooooooooodParker P.
Le client n'a pas laissé de commentaire.Adam J.
A little dirty in the cab and the check engine light was on. Thought it was something I did. Guy just said the truck needed an oil change.Elizabeth M.
Great service and friendly staff :)Alicia U.
Le client n'a pas laissé de commentaire.TIA C.
Excellent Serviceestoban E.
Le client n'a pas laissé de commentaire.Virginia L.
Awesome service someone checked me this lateJames C.
Make a note that personal vehicles cannot be left at the uhaul location. Luckily my dad was able to come back with me to get my car, but if I didn't have family close by I would of been screwed.Dionca T.
Other than the truck breaking down during our last load, it was a good experience.Valerie D.
The person from this location called me . They set up my reservations and had my truck ready for me but they screwed up my drop off location . It was supposed to be in Killeen Texas but they had it for Harker Heights Tx . I had to drive out of my way and then drive back in a different direction to return to Austin Tx . As it was my pick up location was wrong too and changed after my 9am pick up time . This location didn't check out the truck that I rented. As it ran bad and pulled to the right side. The people at my pick up location do not care or know what they're doing and they did not even check out the vehicle. Then after I told them it was driving very bad. I will not rent with Uhaul ever again because of this experience. Also the constant changing several times of my pick up location.Fred C.