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The agent who calculated my mileage did so incorrectly and overcharged me by double the cost, and at a higher rate. The van was clean and the staff was kind, but I will not be returning because it's a scam.
Excellent service!!!
very happy and truck was cleaned with a disinfectant for my protection. mike and the staff were great. They even made me coffee.
Best U-Haul customer service ever and I rent Monthly.
Pick up and drop off scheduling was horrible. The locations selected weren't provided and both pickup and drop off locations were changed without notice to me. Order details on U-Haul.com and the U-Haul mobile app didn't match, huge disconnect. Makes anyone very uneasy and doubtful.
mike is great! They even gave me cuban coffee and a bottle water.
I did not appreciate being forced to bring the uhual back to where i got it instead of me leaving it closer to my new home. thus charging me more unnecessary money. i wont rent from this location again.
extremely happy, great job by Michael.
Very fast and efficient. Only down side would be limited inventory choices
The staff were very helpful.
I was not even walked to the truck for an inspection. I was just given a key & told where the car was. When I got home, I noticed the back of the truck had a lock on it so I wasn't even able to open it & load up the truck. Horrible experience from beginning to end
el servicio es bueno pero me parece muy caro para hacer una renta de unas horas gracias , the service is good almost to much money for only 12 hours
Every thing was great
Gentleman was very friendly. He asked open ended questions to make sure we had all the necessary tools to make sure our move was done quick and easy.
Everything was fine with the rental, however, I was not told about what to do in the case the return location was closed. I dropped the keys off on time at a drop box but I was charged an extra 40 dollars and no one from uhaul or the return location were able to help me about possibly getting a rebate or refund since they both failed to follow up with me.
Return process is quite easy.
The representative was nice, but we rented 2 dollies one vertical and the other one flat and didn't has one of them. The best in this area is the one that is in NW 24 , , very professional and full of trucks and stuff.
The service was excellent but you really need to get fuel economy vehicles, the truck I rented averaged 4.5 miles per gallon. I had to filled up the tank four time to get from saint Petersburg to Miami. That's way too much
The guy is most professional and really a star.
N/A
The guy gave me the key and told me there is your truck, but never come with me to check the veicule and the dolly I have to install my self, hard to find direction on 8 ST, basicaly the entrance is on 7 st , will never use them again and not recomend to a friend
everybody was very helpful
Excelente atención ! Súper recomendable ! Gracias
Excelet
I need the total receipt costs I have receipt showing zero I have to claim company credit expenses
Very friendly people. Very accommodating and helpful.
nothing everything was great, they gave us bottle water and cuban coffee. nice staff.
I can't think in nothing now, everything was smooth and perfect, van was ready and extremely clean, one thing, too much armorall on steps to get inside the van and slipped 2 times, but everything was perfect.
Fast
The customer service at this location was excellent!!!! Exceed my expectatives.
Great customer service
The guy lied to my face saying. ?????????????????? is mandatory. I own a Car Rental company. I know LDW or CDW is optional. He first said $11 ?????????????????? is included. I told him it's not I've rented with uhaul many times. I know the rental industry. He said in order for me to take the truck I had to buy the insurance. I have commercial insurance. This is not good for business.
The customer service there was excellent, it was my first time renting a truck and the staff helped me in many ways. I highly recommend.
