One of the trucks front bumper was dented The second truck sensors showed doors being open when they weren't and also there was blue painters tape apparently holding the windows
ARALY P.
Customer Reviews for Dolphin Insurance of Eight Street
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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The people that works at Dolphin insurance it's super rude, they won't help you with anything. They get mad even if you ask where the security lock is. Also the costumers service at U-Haul was awful, I spend two days trying to pick up a van, unfurtunately I have to use again your services.
Ana Karen B.The girl who rented me the truck, is very polite, very patient, good customer service. Thanks for have that kind of person like her in your business.
Enrique R.The cab of the truck was not clean, the windows were dirty on the inside and I had to clean them to even be able to drive the truck. But it was the only truck available and I had NO choice.
Michelle B.The truck had a dent in the front and no one told me about it. Thankfully I checked the truck and photographed it before leaving the parking area so I have it documented. Also, noone had told me the dolly I had reserved online was not available at this location. Had to drive to another UHaul to pick one up.
Alicia M.The extorted me to pay 20 dollars more saying the insurance was obligatory. It was raining heavily so I had to accept because I could walk to another location. They said we had to pay insurance even though I know it's not true because it isn't my first time renting. This is probably not the first time they do this. They also said we couldn't return in a different location, which I'm sure is a lie as well.
MARCOS E.Very good customer service. Very attractive to solve my problem.
Isabel J.The agent did take the time to show me the truck nor to show me that it was in working condition. The truck was also mas full of cigarette butts.
Rafael Q.I didn't want the insurance because I have insurance that would cover any damage. I don't remember being told that the insurance was being added, or given the opportunity to opt out.
Mike M.I was charged $20/day for insurance we declined verbally that was included in the fine print. I wasted hours and weeks trying to resolve it, which lead to a partial refund of the insurance expense. We paid for multiple Ubers, which were not reimbursed. Additionally, Uhaul did not get back to me as promised, therefore I had to chase the company to get what was mine originally.
SCOTT C.UHaul confirmed the reservation for 9:00 am but the location called to inform me they don't open until 10:00. The truck was dirty when I checked it out, with spilled motor oil in the bed.
THOMPSON D.The highlight of this rental was not the brand new van but the excellent service provided by the attendant on Sat morning. I do not have her name, but she was cheerful as well as helpful and provided great customer experience/service.
Colin V.Perfect
ROBERT C.Roberto and the girls at the office are doing an excellent job.
Pedro G.Robert was very kind, quick and helpful!!
KAYLA L.Always clean and courteous the staff
robert C.The agent who calculated my mileage did so incorrectly and overcharged me by double the cost, and at a higher rate. The van was clean and the staff was kind, but I will not be returning because it's a scam.
KAITLYN D.Excellent service!!!
jessica M.very happy and truck was cleaned with a disinfectant for my protection. mike and the staff were great. They even made me coffee.
robert C.Best U-Haul customer service ever and I rent Monthly.
Ryan W.Pick up and drop off scheduling was horrible. The locations selected weren't provided and both pickup and drop off locations were changed without notice to me. Order details on U-Haul.com and the U-Haul mobile app didn't match, huge disconnect. Makes anyone very uneasy and doubtful.
Yomny M.mike is great! They even gave me cuban coffee and a bottle water.
fidel G.I did not appreciate being forced to bring the uhual back to where i got it instead of me leaving it closer to my new home. thus charging me more unnecessary money. i wont rent from this location again.
Joel M.extremely happy, great job by Michael.
robert C.Very fast and efficient. Only down side would be limited inventory choices
Patrick S.The staff were very helpful.
Sonia L.I was not even walked to the truck for an inspection. I was just given a key & told where the car was. When I got home, I noticed the back of the truck had a lock on it so I wasn't even able to open it & load up the truck. Horrible experience from beginning to end
Guillermo M.el servicio es bueno pero me parece muy caro para hacer una renta de unas horas gracias , the service is good almost to much money for only 12 hours
osmani N.Every thing was great
Dennis K.Gentleman was very friendly. He asked open ended questions to make sure we had all the necessary tools to make sure our move was done quick and easy.
Jessenia C.Everything was fine with the rental, however, I was not told about what to do in the case the return location was closed. I dropped the keys off on time at a drop box but I was charged an extra 40 dollars and no one from uhaul or the return location were able to help me about possibly getting a rebate or refund since they both failed to follow up with me.
Marie S.Return process is quite easy.
Xiaofeng L.The representative was nice, but we rented 2 dollies one vertical and the other one flat and didn't has one of them. The best in this area is the one that is in NW 24 , , very professional and full of trucks and stuff.
Flavia G.The service was excellent but you really need to get fuel economy vehicles, the truck I rented averaged 4,5 miles per gallon. I had to filled up the tank four time to get from saint Petersburg to Miami. That's way too much
Randol A.The guy is most professional and really a star.
Bojan S.S.O.
Taylor J.The guy gave me the key and told me there is your truck, but never come with me to check the veicule and the dolly I have to install my self, hard to find direction on 8 ST, basicaly the entrance is on 7 st , will never use them again and not recomend to a friend
Sergio M.everybody was very helpful
Michael M.Excelente atención ! Súper recomendable ! Gracias
Lucia M.Excelet
Ever H.I need the total receipt costs I have receipt showing zero I have to claim company credit expenses
Mark T.Very friendly people. Very accommodating and helpful.
Christopher A.nothing everything was great, they gave us bottle water and cuban coffee. nice staff.
pedro M.I can't think in nothing now, everything was smooth and perfect, van was ready and extremely clean, one thing, too much armorall on steps to get inside the van and slipped 2 times, but everything was perfect.
Abel L.Fast
Jennifer L.The customer service at this location was excellent!!!! Exceed my expectatives.
Sylvia E.Excellent service à la clientèle
Charles D.The guy lied to my face saying. ?????????????????? is mandatory. I own a Car Rental company. I know LDW or CDW is optional. He first said $11 ?????????????????? is included. I told him it's not I've rented with uhaul many times. I know the rental industry. He said in order for me to take the truck I had to buy the insurance. I have commercial insurance. This is not good for business.
EMILIO A.The customer service there was excellent, it was my first time renting a truck and the staff helped me in many ways. I highly recommend.
reynaldo F.