Customer Reviews for Dominion Auto Body
(Concessionnaire U-Haul dans le voisinage)

2430 évaluations

9778 Fairfax Blvd   Fairfax, VA 22031
(This location can't accept after hours drops)

(703) 273-2450

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/14/2021: 9h00 am - 2h00 pm
  • 5/15/2021 - 5/16/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(703) 273-2450

9778 Fairfax Blvd
Fairfax, VA 22031
(This location can't accept after hours drops)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 6h pm
  • Sam : 9h am à 2h pm
  • Dim : 9h am à 12h pm
Heures d'ouverture spéciales
  • 5/14/2021: 9h00 am - 2h00 pm
  • 5/15/2021 - 5/16/2021: Fermé

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

I did not take advantage of the ability to make all arrangements online. I appreciated the efforts to ensure COVID safety protocols. Very simple and convenient processes.

Mark W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steven P. 
Évaluation :
4

The rental was great and very efficient for the short time needed. Merci.

Phillip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan H. 
Évaluation :
5

A bit too tight about Covit but otherwise very efficient business like.

mason M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HAMIDJALAIAN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher K. 
Évaluation :
4

Sanitize the truck before renting.

Guangyang F. 
Évaluation :
5

thank you.

christine C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nataliya A. 
Évaluation :
5

Could not adjust right side mirrors. No instructions to the radio or setting dash clock. Was not able to adjust radio volume.

Donald F. 
Évaluation :
5

Check-in and check-out were quick and professional. The truck was well-maintained and easily accessible.

David K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT J. 
Évaluation :
3

Your agent was nearly clueless about the changes in the Virginia and Maryland EZ Pass toll system. I am expecting to have to pay these tolls and possibly fines. Not a good deal Covid 19 has changed much about travel and I feel you did not keep up with it.

William C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
3

The truck was all kinds of jacked. After hours is not ideal. It says you can drop off after hours but there's no after hour drop key box

Amanda B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Patrick N. 
Évaluation :
5

I have used Dominion Auto Body's UHaul service for both one way and round trip rentals and have yet to be disappointed.

Stanley S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

FREDERICKDOUGLAS B. 
Évaluation :
5

The guy who worked here was super helpful and the rental was great. First time renting a U-Haul and it was a positive experience.

Kristy W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAHAMMAD A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Dawne S. 
Évaluation :
5

No issues in finding location as stated in other reviews. Just look for the UHAUL trucks at the back of the lot at dominion auto. Excellent service, prompt. No issues whatsoever. I will use this location again!!

Carol M. 
Évaluation :
5

Great location but your mobile pickup App is awful. It took me 30 minutes to pickup to truck. I could have done it in person in 10 minutes.

Sam C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Don B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

BevERLY G. 
Évaluation :
1

I was charged 15-20 dollars more.

TREMAYNEATUANYA L. 
Évaluation :
5

Pick-up and return was very smooth and accommodating. I would definitely rent again from this location.

Leigh M. 
Évaluation :
4

This entire block of businesses is run down and not appealing - but it is near my home and the reason I use it. I have had difficulty with the phone app both times that I have attempted to use it in picking up rentals. The gentleman in the office isn't the nicest - but I guess he gets the job done.

Sandra R. 
Évaluation :
5

It was seamless. Very user friendly.

Douglas H. 
Évaluation :
5

easy pickup/drop off. thank you!

john D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

saeed A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Nancy M. 
Évaluation :
3

I rented a van and was planning on dropping it off at a different location for a one way trip. I was not informed that the van was privately owned by that company until I picked it up. It had to be returned to exact location the next day. If that was the case I would have just rented a box truck. Spent more money alone just on the drive back

Jared L. 
Évaluation :
5

I must apologize , I have no suggestions . The gentleman at this location provides excellent customer service . Thank you .

Anthony L. 
Évaluation :
5

Rental employee was friendly and took care of my needs quickly.

Bruce N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher C. 
Évaluation :
5

Hamid at Dominion is great to work with

Chad T. 
Évaluation :
3

Allow after hours drop-off. The U-Haul app indicates that you can do it, but when you arrive there are big signs saying you can't. That makes this site inconvenient.

Angel H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ibrahim A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrea W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Kadijah J. 
Évaluation :
1

Cant improve honesty. The person who checked my lights on the trailer o rented was not truthful. The Leigh's blinker and running lights did not work. I had to delay my trip by one day to get another uhaul locatikn to fix the lights on the trailer.

Kenneth K. 
Évaluation :
3

They need to post better information about securing the keys after hours.

WILLIAMANTHONY J. 
Évaluation :
3

It wasn't clear when booking online that we couldn't return the truck that same day. With bad weather the next morning we had to really go out of our way to get it back and uhaul was incredibly unhelpful in this situation. I was disappointed with our experience.

PAUL J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Askar E. 
Évaluation :
5

Nice truck, good people,Thanks will be back

BASHIR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NIEN R. 
Évaluation :
5

Nothing all was great, Thanks

YIYANG T. 
Évaluation :
5

Was happy with the experience. Nothing but good things to say

Abigail R. 
Évaluation :
5

To be honest everything was just right, the truck was very clean and the cost was very affordable, keep up the good work, thanks

Willer P. 
Évaluation :
5

I am very happy with this location customer service is very good

ASKAR E. 
Évaluation :
2

Was forced to keep the truck overnight because they close the gate after hours. Wasn't informed of this when I booked online. The online check-in/return process is a huge pain. You have to take a ton of pictures and then stand around in the cold waiting for someone to "verify" everything, which took around 10 minutes.

Tyler B. 
Évaluation :
5

Easy pickup/drop-off. Very willing to accomodate our change in schedule. Friendly reps in the office both times. Online checkin/return is easy.

john D. 
Évaluation :
4

The gentleman who helped me was wonderful and provided great customer service which is why I used above average for my rating. The truck cabin smelled fine but the interior could use a good cleaning as an the back of the truck. Overall this process was very easy to get the truck and drop it off and I would recommend this location to friends.

Patricia W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brandon L. 
Évaluation :
5

It would have been better if you can provide night drop box.

SUNG H. 
Évaluation :
2

I rented the vehicle ahead of time and went to pick it up at dominion auto body and was told that the equipment I reserved was not on the reservation so I had to rent it again. I later got a call from U-Haul saying my U-Haul reservation was cancelled because I did not pick up the truck. That was obviously not the case because I was using the U-Haul. There was some clear miscommunication on the part of dominion auto body.

Kenneth E. 
Évaluation :
3

People were super friendly and responsive. Location is a little hard to find and not kept in great condition.

Brian K. 
Évaluation :
1

There was no parking available. The Uhaul Rep. asked me to park the car far away and walk back. This should be listed during booking. Also, the rep. asked us to fold all the furniture pads and bring it to him as i left it earlier in the truck. Not a good customer experience.

Pravin C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ricardo R. 
Évaluation :
5

My only complaint is that I was under a tight time line with picking up truck and meeting movers. Pick up was scheduled for 8am and truck was not there. Because of this my movers were late starting resulting in an extra charge for them.

Rebecca K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

lizan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MUSAAB F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mohamed M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HYPOLITE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AHMED M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Herbert L. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Shaylea G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel K. 
Évaluation :
5

Very organized and professional.

George S. 
Évaluation :
5

Thank you for being flexible with the drop off extension. Very much appreciated. Looking forward to next time.

Tracey B. 
Évaluation :
5

I was offered a Saturday pickup time then called weeks later to be told that they were closed on saturdays. Do not offer pickup times when you are not open.

Alex T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kamalla F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tahir Z. 
Évaluation :
1

I was charged an extra day and I am not able to rwach some one to help me with a refund.

Sabah A. 
Évaluation :
1

1) Very grumpy manager at the location during pickup. I thought this was an anomaly. 2) Cabin dirty with hair, etc. I had to spend time cleaning it. 3) Manager had categorically told me that he will be open till midnight and I can return the truck till then. 4) We took the truck back the same day at 9 PM with full fuel (I have the pictures) and the place was locked. No option to after hours drop off. 5) I called the customer support and spoke to an agent. She asked me to take the truck back the next day (before 6 PM) 6) I had to take the truck back home and come back next day. 7) Same manager said he will charge me for an extra day and the extra miles 8) was upset that someone agreed to waive off the second day charge. Said he will charge me for the miles despite me telling him that he cant do it. 9) Bottom line... Very disappointing experience.

Vish L. 
Évaluation :
5

I was very frustrated by U-HAUL's policy of doing everything online, but a call to this location, and he calmed me down and made both my pick-up and late return easy. Moving is a very stressful activity, but at this U-HAUL location he really relieved the stress.

Catherine S. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ramiro H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Robert T. 
Évaluation :
3

Helpful representative.

ibrahim B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Damon B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malick K. 
Évaluation :
3

The inside of the vehicle was not sanitized.

James F. 
Évaluation :
5

All good!

LEV K. 
Évaluation :
5

Wonderful proprietor. Very kind and helpful

John S. 
Évaluation :
4

Site is gated and locked after hours so there is no drop-off outside business hours. Site also closes 2pm Saturday

John Henry S. 
Évaluation :
5

The staff member working this location was very nice and professional. Would definitely recommend this place and location to a friend!

Farhaan R. 
Évaluation :
5

Customer service was friendly. Would definitely rent here again.

Fredy H. 
Évaluation :
5

Don't see how you can improve. Reservation process easy, pick up and drop off ... easy and easy. Representative courteous and pleasant and made sure customers weren't inconvenienced or kept waiting.

David B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Keisha S. 
Évaluation :
3

Vehicle was smelly and the steering wheel was kinda sticky. I had to wipe it and the handle twice. Agent forgot to place the dolly in the truck and I had to drive back to the store to get it.

Sarmad K. 
Évaluation :
5

The phone reservation person was amazingly helpful and I am grateful

DAWN MARIE H. 
Évaluation :
5

Friendly and helpful staff - no complaints at all.

TOMISLAV D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ralph D. 
Non reviews have been submitted for this location.

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