The gentleman was very helpful and hooked the trailer up to my car and made sure that all the lights worked properly. Great Job!!Catherine H.
Dominion Land & Auction Company
(Concessionnaire U-Haul dans le voisinage)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Great place to get a U haul.ERNESTDUANE A.
Le client n'a pas laissé de commentaire.cesar R.
Le client n'a pas laissé de commentaire.SETHMARTIN D.
Le client n'a pas laissé de commentaire.ROBERTCURTIS F.
Le client n'a pas laissé de commentaire.JaQuasia P.
Horrible signage, 3 different lots, hard to know where to park.David L.
We were not provided a jack to remove the hitch from my husband's truck / ball hitch. We spent an hour trying to get the hitch off. The drop off location had no parking and all available spots were on a hill. We were on hold for your customer service line for over 30 minutes and the phone rep was sarcastic, rude, and unhelpful. The Chesterfield pick up location and staff were wonderful and helpful.ROGERWAYNE S.
Great customer service, very friendly!DOUGLASKEN P.
Le client n'a pas laissé de commentaire.Jennifer S.
Le client n'a pas laissé de commentaire.JAREDA K.
Returned the uhaul after hours and made sure to fill the tank to where it needed to be. Somehow I got charged 38 $for not filing it correctly. I have bank records showing I got gas just minutes before. Also when we got the uhaul it wasn't where it should have been. But we filled it to where it was anyways. I called the uhaul customer service number and was told it was an ERROR and he has no idea why I was charged and it was a mistake on the properties part. I shouldn't be charged because people don't know how to do their job.Kayla V.
Le client n'a pas laissé de commentaire.Randall P.
Excellent service à la clientèle. Mitch is the best. Quick, courteous, competent.WILLIAMHUNTER E.
Le client n'a pas laissé de commentaire.Jacob L.
Le client n'a pas laissé de commentaire.DANIELJAMES M.
Mitchell was awesome! He helped put my mind at ease and made sure I got the right size of trailer.Samantha C.
staff here is great!JAMESEDWARD D.
Le client n'a pas laissé de commentaire.EUNICE O.
EXCELLENT SERVICEALBERTJOHN D.
Le client n'a pas laissé de commentaire.DENNISGRANT K.
Text information seemed excessive and time consuming while waiting to pick up truck. Even though I was able to complete part of the rental process prior to the pickup date, there seemed to still be an excessive amount of info needed at the pickup time.Kerry L.
Everything went very smooth !BRUCEDONALD G.
Have trailers on same side of road.DANIEL S.
Great service!!David H.
Le client n'a pas laissé de commentaire.ALEXANDERSEBASTI B.
Le client n'a pas laissé de commentaire.Kalynn M.
Le client n'a pas laissé de commentaire.JOSEPHANTHONY W.
Improve?!?!? Nothing, this location has gone over and beyond to make my experience amazing. I mean I'm talking about everything. I asked for 2 dozen blankets and I got that. And I even got a breakfast when I arrived. Something that wasn't needed or asked for and got anyway. Definitely a nice treat. And the owner was such a pleasure to work with. Anything that would have made my experience better, he went above and beyond to make sure that happened. Even on his day off, normally people would be relaxing at home but he answered me in a quick manner only to go above and beyond there too. Just so professional. I wish there were more people like him in this world. It just makes renting equipment especially moving which is already a tough time that much easier. Trust and believe if you want to rent a U-Haul and you want everything to run smooth and be easy on your part, rent from Dominion Land & Auction Company. YOU WILL NOT REGRET IT!!!!MICHAEL K.
Le client n'a pas laissé de commentaire.MARTINJOHN O.
We were charged an additional 60 because we did not drop the vehicle off before 8 am. EVEN THOUGH we spoke to customer service the day prior, and told us the site was closed that day so to just drop the trailer off whenever. This was misleading, and I believe the 60 dollar charge should be dropped.Jason W.
You change my location..causing me to pay more for mileage.. and there was a truck available at the location I picked..because I called and asked!!!!!! The signs for this location are not clear.. no one in the office once I finally saw a little uhaul sign on a door in the middle of a used car lot..and hair shop... no dominion land and auction sign... uhauls on both sides of 460 as well..Melissa L.
Picked up rental truck on Friday, Sept 11 with the intent of returning the truck on Sunday, Sept 13. However, needed the truck a bit longer and returned it on Monday morning, Sept 14 with a full tank of gas. Key left in drop box. Just rec'd credit card statement and I was charged for an additional day, through Tues Sept 15. I questioned this first with the supplier and they indicated that I should not have any charges for the 15th and directed me to the UHaul Traffic Center since they are the only ones that could make billing adjustments. UHaul contacted Dominion, the supplier, and was told that the truck did not come back until the 15th. What the heck. I know when it was returned, and their story was different with UHaul. My advice is to hold on to the gas receipt that will have the date of the fill-up/return date. I paid over 300,00 $ for a local in town move!.JORDAN A.
Le client n'a pas laissé de commentaire.Tasha W.
Le client n'a pas laissé de commentaire.ALEXIEBRIELLE NI C.
Le client n'a pas laissé de commentaire.MARC E.
The traffic light at the intersection for exiting the trailer storage lot does not have a signal for the lot, so when exiting with the trailer attached and heading back across the main highway to finalize the rental, the customer has to turn right and then make a U-turn, or else make a guess when the crossing traffic all has red lights.Leonard B.
Le client n'a pas laissé de commentaire.Darrell A.
Amazing customer service!!! Absolutely the best experience I could have expected.JORDAN C.
Mr. Mitchell was very helpful in renting me the vehicle. I will certainly recommend this place to everyone.Harikrishna P.
Le client n'a pas laissé de commentaire.MICHAEL W.
Excellent serviceNICHOLAS G.
Le client n'a pas laissé de commentaire.ADRIENNE P.
They took care of the issues but there was a leak in the Mom's Attic portion. Previous renters should have reported it... A repair on a metal panel in the floor was loose and eventually failed. No injuries ensued, and the location took the truck out of circulation immediately.jason T.
Yes, helpful, polite, and knowledgeable about the products and services.IAN G.
Was able to move my son to his new apartment 4 hours away comfortably and travel back home with now problems.The van drove and rode very nicely. Would rent again, next time around.Patricia P.
Le client n'a pas laissé de commentaire.Charles T.
Nothing, a rear light was out or went out when we had it but overall it was greatSTEPHANIE H.
Mitchell provided great customer service. Easy experience overall.Keeland G.
Le client n'a pas laissé de commentaire.JASON H.
Overcharged me. I have contacted but still not received a refundQuan N.
There wasn't much parking and it's kinda easy to miss the place on your first drive thereKyle M.
Le client n'a pas laissé de commentaire.Randall G.
Le client n'a pas laissé de commentaire.KATHERINE B.
Le client n'a pas laissé de commentaire.BURKE B.
Le client n'a pas laissé de commentaire.Tommy E.
Excellent service à la clientèle. Would have preferred to speak directly with someone, but texting works too. Overall... great!Edwin K.
Le client n'a pas laissé de commentaire.Gabriella S.
Excellent service à la clientèleJOSEPH T.
Le client n'a pas laissé de commentaire.JOHN K.
Driving cabin had very bad odour probably of cow dung. otherwise no issue at all.Santosh D.
Very crowded lot. It was a college town, so I understand a lot of rentals coming in. The person who helped me was a young man. He was directing renters and running from drop-off to drop-off. Very energetic and helpful. I didn't get his name, but he deserves extra credit for how hard he was working that day.James M.
The drop off lots are confusing. There is no one present on Sundays and the signage on the building is confusing and misleading. There's at least 3 different locations â€œacross the streetâ€ [2 different streets too] that one could return a truck - with no indication of which lot is the correct lot. The sign simply says â€œacross the streetâ€. Wouldn't be as big of a deal if that same sign â€" hidden behind a trash can outside the office â€" didn't also state a â€œ25 $re-parking fee for those left hereâ€, which is casually crossed out in faded white ink with â€œ100,00 $â€ written above it, barely visible. Yikes. Luckily an employee phone number left on a piece of paper on the door finally responded to a text message and told me I had dropped it off in the correct lot. Also, BE AWARE, according to another sign, they charge â€œ4,88 $/0,1galâ€ of fuel â€" that's 48,80 $/gallon, which by all accounts is insanely EXPENSIVE, so don't forget to top off your tank. Since my return date was a Sunday, I had no choice but to return when there were no employees present. Otherwise I would recommend returning when an employee is present to avoid any confusion. To clarify and be fair, I wasn't hit with any added charges or fees, but the signage on the storefront had me pretty worried.Alexander R.
Le client n'a pas laissé de commentaire.Michael AND W.
Le client n'a pas laissé de commentaire.STAMATISBASILIS S.
I was scheduled to pick my U-HAUL up at 8pm. I was told I would receive a code for a lock box. I was not able to leave the lot until 10pm because the keys were not put in a lock box. I had to call customer service and was on hold for over 40 minutes. They had to switch reservations so that I could receive a code and my keys for the truck we rented. The staff were friendly and scheduled our reservation no problem; just wasn't completed properly.Cleason A.
Le client n'a pas laissé de commentaire.VERONICA K.
College town, this service center simply overwhelmed. Staff responded well and appreciate their efforts during such overwhelming demand of drop-offs.Roger M.
Le client n'a pas laissé de commentaire.Jose C.
Le client n'a pas laissé de commentaire.Gloria U.
The operation is a one man show, have to exercise a little patience. Person Running it does a very good job and is attentive to all customers as best as he can. Location has 2 parking lots and a rental office. Which may be confusing but once you approach the location it does make sense. There are signs directing you to trailer drop off and truck drop off as well as where to drop keys. Overall, great experience he provides FREE SNACKS which is great when moving. Would recommend this location again.mitchell K.
Le client n'a pas laissé de commentaire.ROBERTKNOX S.
Le client n'a pas laissé de commentaire.Alexander S.
Signage was a little confusing. Wasn't exactly sure where to leave the trailer so I just found an empty spot. Staff came immediately to help when asked.ANNETTEFINCH S.
Super pleasant and professional service.GREGORY H.
Le client n'a pas laissé de commentaire.Sullivan M.
Le client n'a pas laissé de commentaire.Moustafa T.
Better signageMichael P.
All was good! Drop off was so easy. They were very helpful!!Duane O.
The connection to the lights was not tested at pick up Drove 300 miles with no lights on trailer and when I dropped trailer off in Blacksburg va, I was told try did not have the tester to check if the light issue was my connection or the trailer plus they were not wearing masks and did not social distance when I got out of the car in BlacksburgDavid R.
Le client n'a pas laissé de commentaire.Yiyang L.
Le client n'a pas laissé de commentaire.Patty J.
Le client n'a pas laissé de commentaire.Melvin J.
Le client n'a pas laissé de commentaire.Michael R.
Le client n'a pas laissé de commentaire.ANDREWHAYDEN M.
Le client n'a pas laissé de commentaire.Fernando C.
No information and kept changing the plan from my original order. No discount or apologizes for the changes to my order.Jacqueline M.
Le client n'a pas laissé de commentaire.Michael M.
The representative was extremely helpful and understandingJUSTIN I.
Le client n'a pas laissé de commentaire.Stephen W.
Trailer smelled like gas. had to air it out and try to get smell out.George P.
Le client n'a pas laissé de commentaire.DAVID S.
The return was a shamble. The hours of the office being open were till 5 pm, so I made a consious effort to get there by 4 pm, but found the office closed. The place to park the returning trucks was overflowing so I had to work really hard to find a spot. The online return process which finds your loaction on GPS did not work on the phone. I appear to have been charged a 25 $cleaning fee which I plan to protest because the vehicle was clean and someone should have been there according to the stated hours.Manu B.
Mitchel was extremely helpful and nice. I appreciate all of his help.Anne A.
Le client n'a pas laissé de commentaire.David M.
Le client n'a pas laissé de commentaire.Nell D.
Le client n'a pas laissé de commentaire.David P.
Le client n'a pas laissé de commentaire.Dinah J.
Le client n'a pas laissé de commentaire.Bassam Z.
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