Johnnie was GREAT. I have NO complaints about this location but OVERALL I HATE dealing with U-Haul! You are an INTERNATIONAL company that is run like a fly-by-night operation! Renting a trailer, or truck, should be painless and simple, BUT IT'S NOT!!!AL M.
Customer Reviews for Dominion Self Storage
(U-Haul Neighborhood Dealer)
Pour nous contacter
Stephens City, VA 22655
Services dans cet établissement :
9h am à 1h30 pm / 2h30 pm à 5h pm
De 9 h am à 12 h pm
Heures d'ouverture spéciales
- 11/27/2022 - 1/1/2023: Fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Nicholas N.
Excellent customer service.Michael P.
Good location, friendly staffRichard S.
I wouldn't recommend renting on a Sunday morning before 9, because if something goes wrong there is no one in the uhaul office to assist you ( via phone).Charles B.
Le client n'a pas laissé de commentaire.Alan O.
Overall a great experience the lady help us understand very well how to do the return and drop off well definitely come backBryan C.
Le client n'a pas laissé de commentaire.Jessica K.
Le client n'a pas laissé de commentaire.Heather M.
Le client n'a pas laissé de commentaire.CHRISTIANEMARIE T.
The trucked worked but it's had way better days. It was all beat up and ran awful. On a good note, it did it's jobSteve B.
Le client n'a pas laissé de commentaire.matthew H.
Friendly n helpful employee. Smooth n easy transaction. I/we have used uhauls 6 times or so in the past 4 years. Have always been a confident experience. Great just. Thank you and keep up the good work ethics. Best Regards, Daniel B.Daniel B.
Le client n'a pas laissé de commentaire.Bradley A.
The online system for self check-in of returned vehicles should be scrubbed for glitches. All-in-all, the experience with the location and the vehicle was efficient.JULIAN L.
Le client n'a pas laissé de commentaire.Jeffrey B.
Nothing always a great time dealing with that team keep up the great workJohn R.
Le client n'a pas laissé de commentaire.Anthony A.
Le client n'a pas laissé de commentaire.Kim L.
Le client n'a pas laissé de commentaire.Margaret A.
Le client n'a pas laissé de commentaire.Scott J.
Have a truck without bad wipers and a right rear tire problem. And gas cap was off and lower than paper work saidRussell S.
Changed pick up location and drop off location. Need to be more exact as this cost n us extra time and expense. Not simple for older people to pick up vehicle.JAMES R.
Truck steering was in poor conditionJerry S.
Le client n'a pas laissé de commentaire.CHARLES K.
The service was excellent and everything went very smoothly.AMY W.
All is well!Maxim D.
Everything from beginning to end was great.awesome customer serviceBarbara M.
They were extremely nice and accommodating. They went out of they're way to help us during a very stressful time. I would highly recommend them to anyonedeborah C.
They are the best. Always so nice, helpful.Dawn U.
was disappointed that the AC didnt work and it was so hot and humid that day. But these things happen it is just a machine and gives no warning as to when it just doesnt want to work. When I called in though they offered for me to bring back and get another truck but I was already at my location and they had started loading. So toughing it out just makes us stronger !!Katrina S.
Le client n'a pas laissé de commentaire.SANTIAGO J.
The lady who ran the place was overly rude but the equipment was just fineSheldon L.
The gentleman who assisted me with picking up and returning the UHaul was very personable and friendly. He was professional and helpful. I would highly recommend.Melissa D.
Much more courteous employeemaynard B.
Le client n'a pas laissé de commentaire.Stephanie W.
Le client n'a pas laissé de commentaire.DONNA W.
Still haven't been refunded for the extra costs I was charged.Steven R.
The only issue I had upon returning the unit it would not let me do it through my phone. It would not find my location.GARY T.
Agent was awesome, very professional!JAMES O.
Mobile pick up and drop off did not work. When dropping off got to take a photo of odometer and screen is just black.Barbara V.
Very friendly and responsive to my (many) questions and concerns. I really do appreciate everything they did for me!CHARLES M.
Le client n'a pas laissé de commentaire.Michael V.
Le client n'a pas laissé de commentaire.Catherine L.
Better communication prior to pick up. I had rented before so already had a login and rented online. I got a call the truck I selected was not available so the rep created a new reservation for the truck she did have. She did not just change my order but made a new so my account was not attached. Pick up turned into an hour long process as I had to call and wait for my email to be added to my reservation so I could log in to the self service pick up. One done and ready, I had to do an extra ID verification on the driver and waited over 20 min for the contact used to get the call. Luckily there was a worker still onsite who was able to get us verified and out. Why was this second verification not requested along with the text request for the photo id? Def would have saved time!Benjamin S.
Uhaul as a whole is highway robbery. The mileage fee is asinine. On top of paying the mileage fee, you have to pay for gas. Feels real shady.Phillip P.
I have 26"ft 201 miles have hard time going up hill with load, One of the oldest truck I have it from uhaul, I m movers so I got uhaul all the time lady told us this the one of best our truck, lolKenan K.
Le client n'a pas laissé de commentaire.John C.
Dawn, the customer service rep was very helpful in making sure the trailer was attached correctly and assisted the customer greatly. Thanks for a great rental experience.Jeffrey L.
Le client n'a pas laissé de commentaire.Kevin C.
Le client n'a pas laissé de commentaire.Arthur B.
Le client n'a pas laissé de commentaire.Walter L.
No issues. Thanks to Mr Robert's professionalism and knowledge.Latasha M.
Le client n'a pas laissé de commentaire.sean L.
The individual working at the location went above and beyond. Very helpful and a credit to UhaulBill R.
Person I dealt with at Dominion was not helpful. The return of the vehicle did not go smoothly, We could not complete our return on line because Uhaul's software was not working properly. Person at Dominion was very rude and unhelpful at return of vehicleAllan G.
It was okay. They were closed when I dropped the truck off. Parking was a bit hectic since there was only a small spot to park the 20 foot truck.Jeremy L.
Le client n'a pas laissé de commentaire.Jason B.
Le client n'a pas laissé de commentaire.Karen D.
Customer service was OK, nice people. Rental truck was in horrible shape, sounded terrible, and body had dents and damage everywhere. I cant recommend this location if that truck is a part of the fleet.Curtis H.
Had a reservation and vehicle was not returned to the facility "on time". Coordinated with this location to get another vehicle arranged. Phenomenal accommodation, check out and explanation. Went above and beyond to help us. Well done and keep up the great work.Salvador C.
Nothing that I can think of.Lawrence S.
Ladies in office were rude and had numerous dogs inside. I was told to call upon arrival and I had to continually repeat myself from the dogs barking. Took nearly 40 minutes from arrival to departure to get the rental.Hunter H.
Le client n'a pas laissé de commentaire.KATHLEENANN E.
Le client n'a pas laissé de commentaire.Alex S.
The facility and equipment were clean and in good working order. The staff was friendly and explained every step of the process well.Teresa M.
Le client n'a pas laissé de commentaire.Karen F.
Le client n'a pas laissé de commentaire.Belinda T.
I think the truck was loud and may need to be looked at. We think it could be the exhaust, but not sure. Otherwise, it drove fine.Stacie P.
Le client n'a pas laissé de commentaire.Theresa V.
Great service from this location from the initial check in call to the full explanation of information and â€œwhat to expect when checking outâ€.MICHAEL V.
Le client n'a pas laissé de commentaire.Linda P.
Le client n'a pas laissé de commentaire.Bryan S.
Le client n'a pas laissé de commentaire.Allan C.
Le client n'a pas laissé de commentaire.RONANJAMES O.
Le client n'a pas laissé de commentaire.Jeff D.
Truck worked great but the steering and front end would shake. Front tires need to be balanced.Edward D.
Le client n'a pas laissé de commentaire.DAISYLUCILLE O.
Le client n'a pas laissé de commentaire.Craig A.
Location was closed. Parked in the only place available. Tons of cars and U-Haul trucks at the location and a 26 footer was blocking the only other place with parking.David L.
Continue as usualMICHAELDERRICK H.
Amazing customer service! Easy, friendly, and quick!WENDYYOSELINE A.
Staff was very helpful assisting me with minor online problems encountered during pickup and drop off. Very knowledgable of the processJACK B.
Le client n'a pas laissé de commentaire.KARENLYNN C.
Le client n'a pas laissé de commentaire.SCOTTALBERT L.
Location was closed when I dropped off.DAVIDANDREW E.
The bed of the pickup truck had a foot of ice and snow I had drive to my house to get a shovel adding 15 miles.GRAYZANE M.
Le client n'a pas laissé de commentaire.Jeffrey P.
Pictures of truck not accurate. Inside Windshield dirty. Passenger seatbelt didn't work. Truck needs service for front end and shocks maybe.Gavin Y.
Le client n'a pas laissé de commentaire.Alexandra S.
The truck needs a complete overhaul.GERALDJOHN S.
Le client n'a pas laissé de commentaire.JAMES D.
They were so nice and they were quick. They did a great jobSUZANNESAGER M.
Le client n'a pas laissé de commentaire.JEFFREYALAN C.
Originally requested and ordered furniture blankets. When we got the uhaul there wasn't any. At the very least it would have been appreciated to know they weren't going to provide them if they didn't have them.Gabriel L.
The rental trailer did not have a full set of working lights (no brakes, no turn signals and no tail lights. I tested my vehicle which was working correctly. I had to buy a towing light kit so that I could use the trailer safely and legally. The cost of the temp light kit was more than the rental. I'd like the cost of this rental reimbursed, in its entirety.Alex M.
This location was close at 2 PM when I drop off the truck offJohnny H.
Best Uhaul dealership that I have ever rented from The staff was really informative and polite highly recommend them to all my family and friendsJOHNNATHANIEL R.
Excellent serviceSUSANANN P.
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel D. | Expérience générale
The staff was helpful, whenever needed. Had storage units here for three years and no issues. Would highly recommend to those looking for storage facilities.Patty D. | Expérience générale
What a great experience. It was easy, fast, and convenient! Truly a great place, employees and experience!Josh H. | Expérience générale
Le client n'a pas laissé de commentaire.Paul M. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel L. | Expérience générale
Le client n'a pas laissé de commentaire.Russell (Russ) L. | Expérience générale
Le client n'a pas laissé de commentaire.Sarah S. | Expérience générale
Very accommodating, professional and helpful.Jeannette S. | Expérience générale
I have used Dominion Storage numerous times over the last ten years. I have always found the facility clean, easy to access and interacted with a professional staff that have always been helpful. I would highly recommend this facility. Thanks for being there.Marsha S. | Expérience générale
Le client n'a pas laissé de commentaire.Betsey B. | Expérience générale
This is a great facility with very accomodating staff. The storage rooms have easy access too!EDWIN B. | Expérience générale
Great staff! Facility is clean and easily accessible.SHELLY LYNN N. | Expérience générale
Le client n'a pas laissé de commentaire.NEAL B. | Expérience générale
Le client n'a pas laissé de commentaire.LEANNE C. | Expérience générale
Dawn, Valerie and Dale were just great to work with. All three were professional, courteous and willing to work with us during our move. We had a great experience.William H. | Expérience générale
The woman in the office is wonderful. She is efficient, friendly and quick to respond. Throughout my mother's declining mental status, she was understanding and helpful. Great place.LILLIAN M. | Expérience générale
Manager was unprofessional/unconcerned. Checked out last day of the month, was told I wouldn't be charged the next month's rent, but was charged anyway, manager blew me off when I asked why.Gigi K. | Expérience générale
👍Peggy & Richard G. | Expérience générale
We had a very positive experience using your storage facilities. It was convenient for us because we live just a mile from your facility. The facility was away clean and very secure. Merci!DARREN W. | Expérience générale
Nice friendly staff. Good notifications via email and phone regarding bill due dates and changes. My climate controlled unit is insect free for the year+ I was there. Definitely recommend.BRIAN D. | Expérience générale
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