Customer Reviews for Dominion Self Storage
(Concessionnaire U-Haul dans le voisinage)

1 393 évaluations

373 Tasker Rd   Stephens City, VA 22655

(540) 868-1305

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h30 pm / 2h30 pm à 5h pm
  • Samedi et dimanche :
    9h am à 12h pm
Heures d'ouverture spéciales
  • 10/21/2021: 9h00 am - 3h00 pm

Services dans cet établissement :

Pour nous contacter

(540) 868-1305

373 Tasker Rd
Stephens City, VA 22655

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lundi au vendredi :
    9h am à 1h30 pm / 2h30 pm à 5h pm
  • Samedi et dimanche :
    9h am à 12h pm
Heures d'ouverture spéciales
  • 10/21/2021: 9h00 am - 3h00 pm
  • Inspection gratuite du remorquage
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHAELEDWARD B. 
Évaluation :
4

You sent 20 miles out of my from my local location where the reservation was made to pickup the truck.. Then you have the balls to charge me 56 cents when I go over the mileage by 1,4 miles. Your a bunch of AHoles!

DAVIDALLEN W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

This was a great pickup/drop off location.

AMANDALOUISE U. 
Évaluation :
3

The woman I spoke with was condescending. I don't know if this was just her personality but I felt like I was being talked down to every interaction I had with her.

Erin D. 
Évaluation :
4

reservations pickup and return via iphone was frustrating: however, the Dominion staff was very knowledgeable and provided excellent technical support to complete the requires paperwork. .

PETERJOSEPH R. 
Évaluation :
5

These guys were awesome in assisting us with our move; the whole gang made this simpler with their professional take on the process. Johnny was very, very helpful as well as amazing with his assistance with the move itself. They all deserve a day off with pay, and most definitely keep them all!

MICHAEL ANGEL A. 
Évaluation :
1

Have the truck I requested next time. You ruined my entire move because I wasn't able to fit everything in the truck. If you reserve something, YOU SHOULD HAVE IT AVAILABLE.

ZACHARYDENTON T. 
Évaluation :
3

The cab was not clean. The steering wheel was sticky and the windshield had some sort of spray on it which had to be cleaned in order to drive it. It was pouring rain and the area to pick up the keys was uncovered. The smoking area with ashtray was covered though. Really.

Beth A. 
Évaluation :
3

I was called about a piece of wood size approx 3 ft x 3 ft that was left in van. I honestly thought it was in the van for some reason by the uhaul company when I picked it up. My daughter actually ask If we needed to take it and I told her no it belongs to uhaul, so she left it. It honestly was 1 piece of thin light weight board. Next day I got call and I just said no it wasn't mine and I left because I thought it was the company's ans to just toss or set aside and I would come pick up. She said they had no trash container, but she would just take it home. Than I received my receipt and was charged 25 $for “cleaning “. I was shocked. Definitely not fair.

MARYDARLENE F. 
Évaluation :
4

The return process was a little too complicated, but a nice staff person was very helpful with returning the truck. Other than that, it was all a very easy process.

SANDRALYNNE F. 
Évaluation :
1

The lady in the office was rude, would barely let me get a word in, and obviously felt interrupted from whatever she had been doing as I arrived on-time for my uhaul truck rental. The truck itself was old yet was in good condition, but the customer service at this location is less than stellar and caused me some unneeded stress that day.

STEVENANTHONY K. 
Évaluation :
5

Everything went very smoothly with the reservation and pick-up. The trailer was great and easy to use and drive. HOWEVER, the mobile return process was not so easy. Telling people to turn on location services on their phone was insufficient. You also have to have your camera accessible by the browser. It was super frustrating to try and figure that out, and your tech support line never picked up. Safari on iPhone does NOT work, so I had to install Chrome to get beyond step 3... and then I had to figure out why my camera wasn't working. It's a cumbersome process, and if I couldn't have finally gotten the photos uploaded, then I don't know what I would have done. You need to make the return process easier and less reliant on smart phones (which, by the way, not everyone has - including my husband). I thought Dominion Storage was great -- but uhaul.com/share? Not so much.

Richard J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MEGANROSE K. 
Évaluation :
5

Smooth process and extremely knowledgeable staff!

PHILIPMICHAEL L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ross F. 
Évaluation :
4

Equipment had low front right tire pressure at time of check out. Recommend vendor at least test/check tire pressure before releasing equipment to customers.

MICHAEL B. 
Évaluation :
5

This was the simplest U-Haul rental I've ever experienced. Called, reserved, arrived & was greeted at my car. The employee that greeted me was thorough, professional and so courteous. The truck was immaculate and the return process online was easy and convenient. Thank you!!

CHRISTIANEMARIE T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMESPATRICK H. 
Évaluation :
5

Johnny was awesome. He was personable, reasonable, and friendly.

ANGELA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOHNNATHANIEL R. 
Évaluation :
4

reserve equipment in person instead of on phone. make return easier

CARLWAYNE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jessica W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael W.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D.  |  Expérience générale 
Évaluation :
3

The Covid 19 protocols that are in place make processing slightly awkward but understandable. The gentleman managing the operation was very helpful and professional.

RICHARD BALLOU T. 
Évaluation :
5

They were perfect.

STEPHEN M. 
Évaluation :
5

When returning the truck there should be instruction about needing a picture of the odometer and gas gauge in the instructions before turning in the keys. There's nothing listed in the paper instruction or any of the sticker in the truck.

Crystal W. 
Évaluation :
3

The site was fine, but the online drop off systems is terrible. It took me over ten minutes to get it complete. Internet connection was spotty, and there was some issues with inputting the final mileage. I hope I never have to go through that again.

SEANALEXANDER D. 
Évaluation :
5

Wonderful customer service. Genuinely nice and took time to explain everything. Very pleased.

Sheila A. 
Évaluation :
2

Provide all requested equipment

Jeffrey S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christopher M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Neil B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALORA E. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Nancy D. 
Évaluation :
5

The staff was helpful, whenever needed. Had storage units here for three years and no issues. Would highly recommend to those looking for storage facilities.

Patty D.  |  Expérience générale 
Évaluation :
4

the location was good, clean and easy to get too. the online experience was horrible. the app could not find my locstion and i was on hold with the 800 number way too long and never did get through to a person.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VALORA E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBRA S. 
Évaluation :
4

Our 20 ft truck wasn't ready for us so they upgraded us to a 26ft for the same price. That's was great !

DONNACARR T. 
Évaluation :
4

I didn't find anything wrong to fix it or make improvements.

Sheli P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Katrina R. 
Évaluation :
5

I've rented from several different UHaul locations, but this was by far the best customer service that I've ever experienced.

ROBERTT P. 
Évaluation :
4

The chart for the amount of gas to add to get the level back to half was not accurate. I added 8 gal (one gal more than the chart suggested, but when we drove to the drop off, it did not measure 1/2, so we had to drive back to the gas station and add 3 more gal. Otherwise, the experience was very good.

SUSAN T. 
Évaluation :
5

What a great experience. It was easy, fast, and convenient! Truly a great place, employees and experience!

Josh H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul M.  |  Expérience générale 
Évaluation :
2

Could not enter the office area, also picked up a trailer at the Winchester location experience was 100 percent better at Winchester 2 miles apart. Had to do rental over the phone, they had a dog barking hard to hear conversation then they open door and ask me to move because of the dog. Bad experience at the Stephens City location.

Sandy B. 
Évaluation :
4

The truck was dirty both inside and out. However, we changed our pick up time to an earlier time. The truck was due in shortly before we picked it up. They may not have had time to clean it.

Leslie H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wendy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara Ellen H. 
Évaluation :
3

The truck seemed to pull to the left a lot. I feel like it needs to be looked at. Almost pulled us off 81 a couple of times. Other than that, no issues.

Eric H. 
Évaluation :
3

Don't have them wait in their car. Open the shop

DANIELJOSEPH C. 
Évaluation :
5

Could not complete the online return. My ‘location services' are turned on in my phone so it was not that. But the equipment rented (6x12 trailer) was great and the personnel at the location were helpful.

ROBERTWYTHE D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HENRYJEOVANNY L. 
Évaluation :
5

Nothing exceptional service

Joyce R. 
Évaluation :
1

Make the drop off process more clear. I did not know where or how to leave the trailer. The office doors were locked and it was still business hrs. Eventually got a lady on the phone and she came out. Not very professional.

Jim K. 
Évaluation :
5

Good people and a good place with a perfect little trailer! Built a sandbox/garden for our granddaughter and needed to move the wood pieces and parts to deliver (as well as pick up 27 bags of sand and a dozen bags of soil to fill it!). Dominion Storage was awesome, the staff went far beyond to assist with everything, even helped us find service and rescheduled our reservation to make sure we were taken care of when our tow light system didn't work at pickup. They made the whole rental experience wonderful for us!

Cindy K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert L. 
Évaluation :
4

The app didn't work well, and it was the only way to access the vehicle. We had to wait 40 minutes before being able to access the vehicle.

Sam S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel L.  |  Expérience générale 
Évaluation :
5

Renting with Dominion was the best U-Haul experience I've had. The representatives were friendly, and even during this pandemic, they maintained a customer-friendly attitude. If I were still living in the area, I'd definitely go through Dominion again.

Doug W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

William F. 
Évaluation :
1

Late opening and not very friendly.

Theresa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Alexander W. 
Évaluation :
5

I could not Return the truck using inline site. I was extremely exhausted and sat there for 45 mins trying to get ut to work. I know how to read and I entered 114309 stated mileage lower then beginning. I was irritated to NO END!!

ELIZABETH L. 
Évaluation :
5

Trailer had a hole in the floor that allowed water to enter. Door was difficult to open or latch closed

RICHARD S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SUSANSLADEN P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Susan P. 
Évaluation :
5

Easy in and Easy out. Pick up easy and location staff were very Covid conscious. Return simple and easy. Le service a été excellent. I would highly recommend.

JOHNRICHARD T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Russell (Russ) L.  |  Expérience générale 
Évaluation :
4

Please reopen the office. It makes renting a truck a lot easier.

Dorothy W. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Christopher V. 
Évaluation :
3

Truck was returned when office was closed.

Edward O. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joaquin H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Meagan S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SYLVIAELOISE M. 
Évaluation :
5

Nothing! There was a problem with the company"s website. After several phone calls we were able to make the reservation. The manager was extremely helpful.

CYNTHIABRITTON N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SHAWNSTEVEN G. 
Évaluation :
4

The only thing not clean was the inside of the windshield. Otherwise the truck was very clean.

LESLIEDEMARAIS H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Michael E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Fergi R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DANIELLERENA G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROGER LEE JR J. 
Évaluation :
1

The owner is very rude . Poor communication and poor service

ASHLEYELIZABETH W. 
Évaluation :
5

This is the 2nd time I've dropped off at this location, Dominion Self Storage. Both times the individuals were extremely helpful. I'd highly recommend them.

Elizabeth H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRYWAYNE N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEPHANIETHERESE M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Chester A. 
Évaluation :
5

The online, contactless, rental is really to long of a process. Most of this could be done the day the reservation was made.

Jennifer N. 
Évaluation :
5

N.D.

cindia M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Terri J. 
Évaluation :
5

Nothing at this time. Dominion Self Storage U-Haul provides the best customer service. Always helpful!

BENJAMINRITCHIE P. 
Évaluation :
5

Very easy to get to and return. Thank you

Sam H. 
Évaluation :
4

I tried to drop the trailer off at an easy spot for me. The employee said they had no means to move the trailer. They had asked me to back the trailer into a desired spot. Normally not a big deal, but there was snow on the ground and I was in a rush. I suggest they have equipment in hand to move the trailer.

KRISTJAN R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley H. 
Évaluation :
3

If I didn't have a smart phone I wouldn't have been able to get my truck. The main office that called me told me they opened at 8 and the were not open. Also it's sad we had to do all the work checking our truck back in (taking pictures) or get charged a fee. The other companies I've use, I've never had to do all that!

Karin T. 
Évaluation :
1

Because I was 30 mins late returning after they closed they charged me another day. I was stuck on the side of the road broke down w q blown tire on my vehicle and then had to have it towed because the lug nuts wouldn't come off. They took out my rent money.

Constance S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tasha W. 
Évaluation :
1

It is not the location I had an issue with it is U-haul. I was set up for Mobile Pick up. It would NOT work. I was on the phone with 2 different Customer Service persons 2 separate times. No one was able to help. I was almost 2 hours late to our move while I was paying on the clock. This costs me an extra 240.00. I will never use U-haul again. I will use anyone but them. The worst experience, ever.

COLLEENP H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AZUCENAGUADALUPE C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WESLEYCHARLES M. 
Non les évaluations ont été soumises pour cet établissement.

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