The cab was not clean. The steering wheel was sticky and the windshield had some sort of spray on it which had to be cleaned in order to drive it. It was pouring rain and the area to pick up the keys was uncovered. The smoking area with ashtray was covered though. Really.Beth A.
Customer Reviews for Dominion Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Stephens City, VA 22655
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lundi au vendredi :
9h am à 1h30 pm / 2h30 pm à 5h pm
- Samedi :
8h am à 12h pm
- Dimanche :
9h am à 12h pm
Heures d'ouverture spéciales
- 10/2/2021: 9h00 am - 12h00 pm
- 10/9/2021: 9h00 am - 12h00 pm
- 10/16/2021: 9h00 am - 12h00 pm
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I was called about a piece of wood size approx 3 ft x 3 ft that was left in van. I honestly thought it was in the van for some reason by the uhaul company when I picked it up. My daughter actually ask If we needed to take it and I told her no it belongs to uhaul, so she left it. It honestly was 1 piece of thin light weight board. Next day I got call and I just said no it wasn't mine and I left because I thought it was the company's ans to just toss or set aside and I would come pick up. She said they had no trash container, but she would just take it home. Than I received my receipt and was charged 25 $for â€œcleaning â€œ. I was shocked. Definitely not fair.MARYDARLENE F.
The return process was a little too complicated, but a nice staff person was very helpful with returning the truck. Other than that, it was all a very easy process.SANDRALYNNE F.
The lady in the office was rude, would barely let me get a word in, and obviously felt interrupted from whatever she had been doing as I arrived on-time for my uhaul truck rental. The truck itself was old yet was in good condition, but the customer service at this location is less than stellar and caused me some unneeded stress that day.STEVENANTHONY K.
Everything went very smoothly with the reservation and pick-up. The trailer was great and easy to use and drive. HOWEVER, the mobile return process was not so easy. Telling people to turn on location services on their phone was insufficient. You also have to have your camera accessible by the browser. It was super frustrating to try and figure that out, and your tech support line never picked up. Safari on iPhone does NOT work, so I had to install Chrome to get beyond step 3... and then I had to figure out why my camera wasn't working. It's a cumbersome process, and if I couldn't have finally gotten the photos uploaded, then I don't know what I would have done. You need to make the return process easier and less reliant on smart phones (which, by the way, not everyone has - including my husband). I thought Dominion Storage was great -- but uhaul.com/share? Not so much.Richard J.
Le client n'a pas laissé de commentaire.Alexander M.
Le client n'a pas laissé de commentaire.Paul D.
Le client n'a pas laissé de commentaire.MEGANROSE K.
Smooth process and extremely knowledgeable staff!PHILIPMICHAEL L.
Le client n'a pas laissé de commentaire.Ross F.
Equipment had low front right tire pressure at time of check out. Recommend vendor at least test/check tire pressure before releasing equipment to customers.MICHAEL B.
This was the simplest U-Haul rental I've ever experienced. Called, reserved, arrived & was greeted at my car. The employee that greeted me was thorough, professional and so courteous. The truck was immaculate and the return process online was easy and convenient. Thank you!!CHRISTIANEMARIE T.
Le client n'a pas laissé de commentaire.JAMESPATRICK H.
Johnny was awesome. He was personable, reasonable, and friendly.ANGELA L.
Le client n'a pas laissé de commentaire.JOHNNATHANIEL R.
reserve equipment in person instead of on phone. make return easierCARLWAYNE S.
Le client n'a pas laissé de commentaire.John M.
Le client n'a pas laissé de commentaire.Jessica W.
Le client n'a pas laissé de commentaire.Michael W. | Expérience générale
Le client n'a pas laissé de commentaire.Daniel D. | Expérience générale
The Covid 19 protocols that are in place make processing slightly awkward but understandable. The gentleman managing the operation was very helpful and professional.RICHARD BALLOU T.
They were perfect.STEPHEN M.
When returning the truck there should be instruction about needing a picture of the odometer and gas gauge in the instructions before turning in the keys. There's nothing listed in the paper instruction or any of the sticker in the truck.Crystal W.
The site was fine, but the online drop off systems is terrible. It took me over ten minutes to get it complete. Internet connection was spotty, and there was some issues with inputting the final mileage. I hope I never have to go through that again.SEANALEXANDER D.
Wonderful customer service. Genuinely nice and took time to explain everything. Very pleased.Sheila A.
Provide all requested equipmentJeffrey S.
Le client n'a pas laissé de commentaire.Christopher M.
Le client n'a pas laissé de commentaire.Neil B.
Le client n'a pas laissé de commentaire.Luis M.
Le client n'a pas laissé de commentaire.VALORA E.
Le client n'a pas laissé de commentaire.Nancy D.
The staff was helpful, whenever needed. Had storage units here for three years and no issues. Would highly recommend to those looking for storage facilities.Patty D. | Expérience générale
the location was good, clean and easy to get too. the online experience was horrible. the app could not find my locstion and i was on hold with the 800 number way too long and never did get through to a person.Michael B.
Le client n'a pas laissé de commentaire.VALORA E.
Le client n'a pas laissé de commentaire.Michael D.
Le client n'a pas laissé de commentaire.DEBRA S.
Our 20 ft truck wasn't ready for us so they upgraded us to a 26ft for the same price. That's was great !DONNACARR T.
I didn't find anything wrong to fix it or make improvements.Sheli P.
Le client n'a pas laissé de commentaire.Katrina R.
I've rented from several different UHaul locations, but this was by far the best customer service that I've ever experienced.ROBERTT P.
The chart for the amount of gas to add to get the level back to half was not accurate. I added 8 gal (one gal more than the chart suggested, but when we drove to the drop off, it did not measure 1/2, so we had to drive back to the gas station and add 3 more gal. Otherwise, the experience was very good.SUSAN T.
What a great experience. It was easy, fast, and convenient! Truly a great place, employees and experience!Josh H. | Expérience générale
Le client n'a pas laissé de commentaire.Paul M. | Expérience générale
Could not enter the office area, also picked up a trailer at the Winchester location experience was 100 percent better at Winchester 2 miles apart. Had to do rental over the phone, they had a dog barking hard to hear conversation then they open door and ask me to move because of the dog. Bad experience at the Stephens City location.Sandy B.
The truck was dirty both inside and out. However, we changed our pick up time to an earlier time. The truck was due in shortly before we picked it up. They may not have had time to clean it.Leslie H.
Le client n'a pas laissé de commentaire.Wendy K.
Le client n'a pas laissé de commentaire.Barbara Ellen H.
The truck seemed to pull to the left a lot. I feel like it needs to be looked at. Almost pulled us off 81 a couple of times. Other than that, no issues.Eric H.
Don't have them wait in their car. Open the shopDANIELJOSEPH C.
Could not complete the online return. My â€˜location services' are turned on in my phone so it was not that. But the equipment rented (6x12 trailer) was great and the personnel at the location were helpful.ROBERTWYTHE D.
Le client n'a pas laissé de commentaire.HENRYJEOVANNY L.
Nothing exceptional serviceJoyce R.
Make the drop off process more clear. I did not know where or how to leave the trailer. The office doors were locked and it was still business hrs. Eventually got a lady on the phone and she came out. Not very professional.Jim K.
Good people and a good place with a perfect little trailer! Built a sandbox/garden for our granddaughter and needed to move the wood pieces and parts to deliver (as well as pick up 27 bags of sand and a dozen bags of soil to fill it!). Dominion Storage was awesome, the staff went far beyond to assist with everything, even helped us find service and rescheduled our reservation to make sure we were taken care of when our tow light system didn't work at pickup. They made the whole rental experience wonderful for us!Cindy K.
Le client n'a pas laissé de commentaire.Robert L.
The app didn't work well, and it was the only way to access the vehicle. We had to wait 40 minutes before being able to access the vehicle.Sam S.
Le client n'a pas laissé de commentaire.Daniel L. | Expérience générale
Renting with Dominion was the best U-Haul experience I've had. The representatives were friendly, and even during this pandemic, they maintained a customer-friendly attitude. If I were still living in the area, I'd definitely go through Dominion again.Doug W.
Le client n'a pas laissé de commentaire.William F.
Late opening and not very friendly.Theresa S.
Le client n'a pas laissé de commentaire.Alexander W.
I could not Return the truck using inline site. I was extremely exhausted and sat there for 45 mins trying to get ut to work. I know how to read and I entered 114309 stated mileage lower then beginning. I was irritated to NO END!!ELIZABETH L.
Trailer had a hole in the floor that allowed water to enter. Door was difficult to open or latch closedRICHARD S.
Le client n'a pas laissé de commentaire.SUSANSLADEN P.
Le client n'a pas laissé de commentaire.David H.
Le client n'a pas laissé de commentaire.Susan P.
Easy in and Easy out. Pick up easy and location staff were very Covid conscious. Return simple and easy. Le service a été excellent. I would highly recommend.JOHNRICHARD T.
Le client n'a pas laissé de commentaire.Russell (Russ) L. | Expérience générale
Please reopen the office. It makes renting a truck a lot easier.Dorothy W.
Le client n'a pas laissé de commentaire.Christopher V.
Truck was returned when office was closed.Edward O.
Le client n'a pas laissé de commentaire.Joaquin H.
Le client n'a pas laissé de commentaire.Meagan S.
Le client n'a pas laissé de commentaire.SYLVIAELOISE M.
Nothing! There was a problem with the company"s website. After several phone calls we were able to make the reservation. The manager was extremely helpful.CYNTHIABRITTON N.
Le client n'a pas laissé de commentaire.SHAWNSTEVEN G.
The only thing not clean was the inside of the windshield. Otherwise the truck was very clean.LESLIEDEMARAIS H.
Le client n'a pas laissé de commentaire.Michael E.
Le client n'a pas laissé de commentaire.Fergi R.
Le client n'a pas laissé de commentaire.Sarah S. | Expérience générale
Le client n'a pas laissé de commentaire.DANIELLERENA G.
Le client n'a pas laissé de commentaire.ROGER LEE JR J.
Very accommodating, professional and helpful.Jeannette S. | Expérience générale
The owner is very rude . Poor communication and poor serviceASHLEYELIZABETH W.
This is the 2nd time I've dropped off at this location, Dominion Self Storage. Both times the individuals were extremely helpful. I'd highly recommend them.Elizabeth H.
Le client n'a pas laissé de commentaire.JERRYWAYNE N.
Le client n'a pas laissé de commentaire.STEPHANIETHERESE M.
Le client n'a pas laissé de commentaire.Chester A.
The online, contactless, rental is really to long of a process. Most of this could be done the day the reservation was made.Jennifer N.
I have used Dominion Storage numerous times over the last ten years. I have always found the facility clean, easy to access and interacted with a professional staff that have always been helpful. I would highly recommend this facility. Thanks for being there.Marsha S. | Expérience générale
Le client n'a pas laissé de commentaire.Terri J.
Le client n'a pas laissé de commentaire.Betsey B. | Expérience générale
Nothing at this time. Dominion Self Storage U-Haul provides the best customer service. Always helpful!BENJAMINRITCHIE P.
Very easy to get to and return. Thank youSam H.
This is a great facility with very accomodating staff. The storage rooms have easy access too!EDWIN B. | Expérience générale
I tried to drop the trailer off at an easy spot for me. The employee said they had no means to move the trailer. They had asked me to back the trailer into a desired spot. Normally not a big deal, but there was snow on the ground and I was in a rush. I suggest they have equipment in hand to move the trailer.KRISTJAN R.
Great staff! Facility is clean and easily accessible.SHELLY LYNN N. | Expérience générale
Le client n'a pas laissé de commentaire.NEAL B. | Expérience générale
Le client n'a pas laissé de commentaire.LEANNE C. | Expérience générale
Le client n'a pas laissé de commentaire.Ashley H.
If I didn't have a smart phone I wouldn't have been able to get my truck. The main office that called me told me they opened at 8 and the were not open. Also it's sad we had to do all the work checking our truck back in (taking pictures) or get charged a fee. The other companies I've use, I've never had to do all that!Karin T.
Because I was 30 mins late returning after they closed they charged me another day. I was stuck on the side of the road broke down w q blown tire on my vehicle and then had to have it towed because the lug nuts wouldn't come off. They took out my rent money.Constance S.
Le client n'a pas laissé de commentaire.Tasha W.
It is not the location I had an issue with it is U-haul. I was set up for Mobile Pick up. It would NOT work. I was on the phone with 2 different Customer Service persons 2 separate times. No one was able to help. I was almost 2 hours late to our move while I was paying on the clock. This costs me an extra 240.00. I will never use U-haul again. I will use anyone but them. The worst experience, ever.COLLEENP H.
Le client n'a pas laissé de commentaire.AZUCENAGUADALUPE C.
Le client n'a pas laissé de commentaire.WESLEYCHARLES M.
Le client n'a pas laissé de commentaire.THOMASPAUL L.
Le client n'a pas laissé de commentaire.Connor B.
I reserved a truck online - get to the location to find I was advised they don't have my truck all they have is a 20' - they book me 30 min away in West Virginia - I start driving there and thinking I should call to verify. I do - guess what? I have yet another confirmed reservation but they also have NO trucks. At this point I asked for a manager , Judy I believe was her name apologized and told me another 30 minutes form that location in West Virginia has one . At this point I asked her to call them (. I would of never planned out this moving day with my family involved had I known no one had trucks.) at this point she is hesitate to call but I insist. She comes back to the line - they don't have my truck but yet she offers a 20' for the same price. (Now if she is offering me this why wasn't I offered this at the first location?? I tell her about the first location having a 20' she now calls them . Yes in fact I can rent the 20' for my confirmed price. But the catch is they close in 2 minutes and they are the ones that sent me to West Virginia. They agree to wait and I arrived back at my original location. I call the number as instructed on the door the lady goes through the contract I ask about my hand truck which was on my reservation , she hesitates and says now we have to start Over . Finally she comes out with the contract I sign she instructs me the truck is around back. She will get the hand truck and push it out the door. She does and locks the door behind her. I walk around back look at the truck scrapes and dents. I open the door the molding by the side of the seat is off the passengers door rubber seal is lying in the passenger seat there is a ton of dog hair everywhere, smoke smell and a nice chip in the windshield. I drive the truck around front to advise the office . She is actually already in her car and pulling away At this point - and all the time wasted of this day I'm over it . I go to my storage unit pack up and head to Jacksonville nc . I wanted to do this move in all one day . But now it took 2 . I'm writing this review because I am highly disappointed in Uhaul! I except better service the same non stop service myself family and friends have always received in Jacksonville nc where everyone is friendly and wonderful If you would like to discuss my review I can be reached at 9102145125 or firstname.lastname@example.orgSherry C.
You had a weeks notice to get me a 26 ft truck and the closest truck was 18 miles away! In a metropolitan area like Winchester,VA this is unacceptable. I took a 20 ft truck and it was parked right beside a 26 ft truck. What the heck? I will probably not use your service again!James M.
Nothing everything was excellent and respectful and quality work ðŸ‘Derrick C.
Le client n'a pas laissé de commentaire.ANN MARIEANTIONE D.
The team at Dominion are customer focused 110 %. Cover all aspects of the process. Very through! Dale, the U-haul agent, is efficient, polite and helpful.Curtis L.
Would have been excellent rating, but too afraid of Covid 19 - requested/put too much on customer that they should have volunteered upfront to do. Some people cannot do as they ask and do everything with phone only - like turn in.Dixon C.
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