The conditions of my uhaul were poor. Upon arriving to my location and opening the back, the conditions were filthy. We had to spend time cleaning the back of the truck prior to loading furniture because there was so much debris. The loading ramp was broken, and the experienced movers were unable to fix it. This led to dangerous conditions for them, as the ground was wet and they had to jump on/ off the truck. Highly disappointedLauren S.
Customer Reviews for Dom's Gulf Services LLC
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Pittsburgh, PA 15226
(Serving Dormont Mt Lebanon Castle Shannon Brentwood Whitehall Baldwin)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - ven : 9h am à 5h pm
- Sam : 9h am à 3h pm
- Dim : fermé
- Inspection gratuite du remorquage
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
I had trouble getting thru the online check in process, but I called the 800 number and they did a fantastic job assisting me throughout the entire process! Not all the equipment I needed was ready. The owner was able to find 2 furniture movers for me, but no dolly. I was quickly refunded for the dolly when I returned the truck.JAMES K.
Look they are trying to take extra money from me I called and they were like no answerTheresa M.
Le client n'a pas laissé de commentaire.LINDA M.
Le client n'a pas laissé de commentaire.Kurt H.
Quick in and out, gas available right there. It'sa win winMichael P.
Clean truck. Person at Doms Gulf is awesome!! Nice person and quick serviceThomas W.
Le client n'a pas laissé de commentaire.David D.
Le client n'a pas laissé de commentaire.Matthew B.
Le client n'a pas laissé de commentaire.Dean D.
Le client n'a pas laissé de commentaire.Lauryn G.
Le client n'a pas laissé de commentaire.Michael W.
Le client n'a pas laissé de commentaire.Daniel B.
Le client n'a pas laissé de commentaire.George P.
They were great. I explained how online I couldn't rent the uhaul for more than 24 hours and needed it all day Friday and Saturday. They worked with me and were able to get me what I needed so I was stranded.Douglas D.
The owner needs to not make hateful comments about mexican people. The whole experience made me uncomfortable.Jay K.
Le client n'a pas laissé de commentaire.Joe W.
to expensiveandrew H.
Excellent service and very nice people. This is now my primary pick up location.Paul S.
Online approval to pick-up truck and get keys took close to 10 minutes. This is too long. Should be much faster.Joseph B.
Truck had 1/8 tank of gas. I had to fill with gas before leaving the location. I reserved a 15ft truck at a location closer to me but received a call the night before telling me I would need to go to another location farther away. No one inspected the truck or reviewed paperwork with me before leaving.Dwayne M.
Le client n'a pas laissé de commentaire.John S.
Attendant answered all my questions.eugene M.
Le client n'a pas laissé de commentaire.Karen S.
Dom's Gulf is great. Good people!William C.
Le client n'a pas laissé de commentaire.Khaleah T.
Everyone at the location was friendly and knowledgeable. Any question I had was answered right away with professionalism. I will definitely be back next time I need to rent a truck. Thanks guys, it's very appreciated.Antonio T.
Le client n'a pas laissé de commentaire.Christina N.
There were candy wrappers left in the vehicle that I felt obligated to throw away because I didn't want it to be a reflection how I maintained the vehicle. There was also a dolly left in the front seat and one was inside of the truck that led me to believe the vehicle was not inspected upon its return to that location. There were also blankets thrown in balls in the â€œmoms atticâ€ so I wasn't able to utilize that space.Alisha B.
Doms Gulf on McNeilly Rd was great.David Y.
Le client n'a pas laissé de commentaire.Shailesh M.
Online process re:alt phone number to get code for key box was ridiculous as my alt phone numbers were not available.Carla D.
Was supposed to be contactless pickup. Had to go inside. Made me sign paperwork even though I was using the app to check in. Was not given any furniture pads until I asked.Michael S.
Improve your service more and have item more expected. I did not receive Dolly or Furniture Cover which it was supposed to be there from online order.Natasha M.
Le client n'a pas laissé de commentaire.Diane W.
Manny was excellent.....knowledgeableLouis G.
Le client n'a pas laissé de commentaire.SHASHI K.
Le client n'a pas laissé de commentaire.Terry P.
Side view mirror spun like a top. They only said that the guy was suppose to fix it. Very dangerous driving. WHO CHECKS YOUR TRUCJS!????????Mark F.
The moving truck was on empty when I received it. I only had a short trip to perform. I only put 5 miles on the truck. I was charged about 10 $more than quoted. Not a big deal...Ken S.
Le client n'a pas laissé de commentaire.EMILYELIZABETH S.
Attendant was very helpful and polite.carol M.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Donald G.
I originally signed up at a different location, but U-Haul didn't clearly notify me that I had to come to this U-Haul location. I first went to the original location who told me to go somewhere else.Steve C.
Le client n'a pas laissé de commentaire.Nikolaos S.
The back of the truck smelled like there were wet dogs in the back and it was unbearable. The smell rubbed onto some of my furniture. The whole bottom of the truck was coated in dirt. It was disgusting. I would give it 1 star but I made it 2 because of the location.Kenneth E.
Le client n'a pas laissé de commentaire.Timothy S.
Le client n'a pas laissé de commentaire.Beth H.
Le client n'a pas laissé de commentaire.Craig W.
Confusing process. I signed up for mobile check in and I had to end up speaking with the rude old man that ran the shop. When I dropped it off, the kid working the counter had no idea what to do. Very unreliable on both ends. Visor on driver side was broken and kept falling down, obstructing my vision and distracting me. Overall, would not rent from them again.Jeremy K.
Le client n'a pas laissé de commentaire.Mark K.
Make note that lack of cell phone service in the area can slow the process, otherwise the check in went smoothly.Matthew D.
Offered no help , had to hook up the trailer myself and there was no plug on trailer , had to go ask for oneJohn H.
Le client n'a pas laissé de commentaire.Nicholas B.
Check to make sure all the lights are operable. Get the equipment ready for the customer, as I had to move a trailer myself to access the dolly and fish around for the 4 flat pigtail. Not a big hassle for me but maybe a less experienced customer might have an issue.John P.
When I called to reseveBRYAN B.
The clerk did not review the rental agreement or go over additional fees nor explain there was a time had to return. Ridiculous that a 20 $rental ends up being over 100 $for going 16 miles. I will no longer rent from Uhaul and I will be sure to express my dissatisfaction on social media. What a rip off.Susan P.
It would have been nice if I was notified of the location change before I sat for 30 min. and had to call your 800 # The truck was fine.James B.
Le client n'a pas laissé de commentaire.Sarah S.
I reserved a pickup at a location said the equipment would be available when I got there it was not available I had to drive to a different location once I got to the other location the employee was very rude at the gulf location just completely disregarded everything I saidJena K.
Please make sure that the owner is prompt with service and not working on something after he has taken your name and then lets you stand there to wait for him to get done doing something he just started working on. He was very crass too.Gabrielle M.
Great location Dom was very helpful on picking the right size truckCRISATINA P.
Lube all ratchet straps from car Dolly's, repair lightsEfrain B.
Steering wheel shook when breaking on highways Engine check light stayed onDoug W.
Thought truck was going to break down..windshield wipers did not work...smelled extremely badMatthew S.
using my phone to find a truck and the keys was impossible. It was a horrifying experience and I will never do it again.Michele C.
Made me felt like he is doing me a favor when I'm paying for the service.henry I.
He wouldn't help to attach or help to remove the equipment to my truck. I have never see any good customer relationships with this location. He act very wield to customersAdeshina O.
Good spot!!!Damien S.
Le client n'a pas laissé de commentaire.Anthony V.
Though U-Haul pissed me off by changing the location for truck pick-up, the host (fortunately) loaded my entire reservation, including the auto hauler pick up later that day, because I wouldn't arrive at that location (Stan's Transmission) until after they closed. Having that "leg" reserved permitted me to pick up the auto hauler after hours.Tom (H. Thomas) B.
website for nighttime return doesnt seem to work All told i was happy and will rent from Doms again ,DANIEL C.
This place is the BEST!! And am now making it my go- to auto shop for the owner's above and beyond customer service. I locked my keys in my car when we were returning one uHaul and he went out of his way to us his shop tools, in the rain, to get my door unlocked so we could go! A+++Janelle F.
Le client n'a pas laissé de commentaire.Shawn T.
Le client n'a pas laissé de commentaire.Albert S.
Le client n'a pas laissé de commentaire.Chester P.
I learned my lesson. This was the second time I rented from a "Uhaul is a sideline for us" location. I won't make the same mistake again. The first time the truck was a real clunker and should have been retired. This time the truck was double booked. I had to argue with them in a dirty gas station to give me the truck. I finally got it after agreeing to return it hours earlier than I expected to! From now on I will only rent from a location that is totally dedicated (and staffed by courteous professionals) to Uhaul.Judy D.
Your self-checkin process is worthlessSteven G.
There was dog hair in the cabin if the truck and it smelled. Extremely unsatisfactory conditionchristopher R.
Everything was great!Todd V.
Despite repeatedly refusing any insurance coverage from uhaul, I was charged for it anyways. Felt like a scam trick.Giancarlo S.
Staff was incredible. Best experience I've had as far as customer service goes in a long time. I'd give this guy 6 stars if possible.Spencer T.
Great service!Dennis L.
Le client n'a pas laissé de commentaire.Abigail S.
Rude. Quoted me at 75 when I left and now its 85, didn't know what they were doing when I picked up and dropped off!Kimberly S.
Great service!PHIL S.
Le client n'a pas laissé de commentaire.Wayne D.
Was charge for 132 miles and I went less than 20. This place is ran by crooks.Charles C.
I was charged for fuel that I did. It use. I put fuel in the tank based on the recommendation on the agreement. When I called the location, I told them that I took a picture of the gauge when I dropped off the truck. He argued with me but then when out to check. He told me that the person who reported the fuel amount made a mistake and I had just below 7/8 of a tank (not the amount they originally claimed was in the truck). 7/8 of a tank was the amount in the truck when I picked it up. I asked him how much for â€œa little belowâ€. He said he would have to calculate and adjust my charges. It has been 4 days and I still have not received a refund. Also, I am extremely uncomfortable because this guy has my address. Please correct this issue immediately.PATRICIA W.
Le client n'a pas laissé de commentaire.Alekka S.
Le client n'a pas laissé de commentaire.Daniel S.
Le client n'a pas laissé de commentaire.Ramona F.
I was taken care of right away when I arrived. The location was closed when I came to return the truck, but drop off was very easy. All in all I would say my experience wit this location was quick and satisfactory.Tessa G.
Owner was rather unfriendly, not sure I was charged the right amount ?Tom C.
I contacted u haul because i travelled about 16 miles and was charged for 64. I explained this to Michael Huff a uhaul manager and he stated he would look into and never did. I should have known not to use this location!Thomas C.
Uhaul contacted me to say that the trailer I was renting was not available at the store location verified in my on-line reservation...and they re-directed me to Don's Gulf gas/service station. The service station did not have the boxes and mattress bag that I requested in my online reservation, so we had to make 2 trips to get everything we needed. The gas/service station staff was very helpful, so the only issue was the 2 trips to get everything i needed.renee K.
Incredible customer service. Definitely use this location again.Andrew K.
Le client n'a pas laissé de commentaire.Donald Z.
I'm a 53-year-old woman and I had my 83-year-old stepfather with me to unload a car from the transport as well as returning the truck. It was pouring rain and the guy wouldn't let us unload the transport in his lot. He made us drive to Dollar General (screaming nastily about it because we'd be in the way of his gas pumps which was incorrect and he had no customers) to unload the car. I didn't know how to unstrap the tires, so I called Uhaul Dispatch to send a driver to help. Suddenly some guy came over and was quite decent given he worked with the nasty guy. They took over the truck from the parking lot and the nasty guy later charged me for a dolly I never got (I told the guy who assisted it was never received), charged me a cleaning fee and a fuel surcharge. I think it was like one tickmark different than how I got it. Since I self-dispatched, I have photos of how I picked it up. This place shouldn't be an approved Uhaul dealer.Carissa P.