Évaluations des clients Don Jerry X-Plo E-Z Sto

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Don Jerry X-Plo E-Z Sto

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James B. le

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Le client n'a pas laissé de commentaire.

David P. le

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rt front tire is bald and has metal from belt showing. Other than that truck ran very good.

MIke S. le

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Le client n'a pas laissé de commentaire.

Scott C. le

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Very helpful and friendly. Offered to assist in hookup and again when returning.

Randy D. le

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Le client n'a pas laissé de commentaire.

Raymond W. le

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Staff was very accommodating, even though we called that we were running late due to snowstorm that hit NYS, they waived the late fee. Very nice people.

Randy D. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Le client n'a pas laissé de commentaire.

Gary W. le

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Good Rental, clean well maintained vehicle. 2000 miles and no issues

Randy D. le

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Nothing , JonI is wonderful to deal with

Mike S. le

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Le client n'a pas laissé de commentaire.

nancy W. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

Gary B. le

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Le client n'a pas laissé de commentaire.

Kevin D. le

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Nothing to improve. The agents were friendly, professional, and efficient.

Kaylyn I. le

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Leaving NY was fine, once my uhaul got to CO it was a mess. Also customer service for the 1-800 number is not very helpful and are rude

Nicholas N. le

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Le client n'a pas laissé de commentaire.

rosemary B. le

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Excellent customer service. Fast transactions and friendly service. Definitely where I will be going for my future moving needs even though there are other locations throughout the city!

Lisa C. le

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From the location on Military Turnpike. There is not anything that could have been done to improve the quality of service I received from this particular location! Great Service!

Brad B. le

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Joni was extremely friendly and helpful. Went out of her way to make sure I had what I needed. A very good experience during a stressful time.

James S. le

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I removed the additional rental items from the website order and it showed as them not being on my order. When I went to pick up the truck they were showing as being ordered still. They did remove most of the extras because they weren't available anyway. We were charged for an extra dolly that was not in the truck. I feel that the dolly's should be included in the cost of the rental.

Imani S. le

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Extremely disapointed with uhaul service i have returned my trailer 2 weeks ago and im still waiting on my money return for my deposit on top of thatwhen i booked my reservation i got the run around saying i didnt reserve and then they didnt have a available trailer when i went to pick honeatly i want some type of refund cause this is rediculous

Danielle B. le

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Le client n'a pas laissé de commentaire.

Andrew H. le

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Le client n'a pas laissé de commentaire.

Kyle K. le

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Shipping and arrival notification of Uhaul was great. However pickup of our pod was terrible. I called 5 days in advance to setup a pickup. I was originally told there are no trailers in Plattsburgh available until aug 7. I said ok well can we pickup a trailer anywhere near Burlington and drive to pick up the box, I sat on hold for near an hour and then was told they had made some calls to neighboring Uhaul and I would hear back. I called back on the 31st and asked if they could look up my notes by phone number. She said there’s no notes on contract showing up for my number which was the only number given with this Uhaul order. I explained the situation she said oh I know who you are yes you’re good there’s a trailer in Plattsburgh for you. I arrived in Plattsburgh on Aug 1st to be told that my reservation has been bumped by some one not at the Plattsburgh location and our trailer left 5 mins ago. We can’t pick it up today. Then after another hour of waiting we are told they have a double trailer we can use. We moved our pod back to Vermont. We asked if we could then return our trailer at a Uhaul in Vermont, they said absolutely not it must be driven back. So we have to bear the cost of fairy and driving all the way back to Plattsburgh. Hours later I receive an invoice showing charges of 34$ for missing pads and 10$ for rental. Then a total charge of 551$. What is going on here? What kind of 3rd party companies are you dealing with? This is absurd, terrible experience. I will be using your competitors for my next move.

Connie M. le

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Le client n'a pas laissé de commentaire.

Tom C. le

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Staff was friendly and courteous. We needed a 15' truck and an appliance dolly and couldn't get the 15' truck anywhere but here. They tried to give me a regular dolly, but then comped us the price of it since we had to go to another location to pickup the dolly. It would've been great to have everything at one place so I didn't have to run around. The staff was nice about it, but it doesn't make the inconvenience and the running around we had to do any less

Mike S. le

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Le client n'a pas laissé de commentaire.

William D. le

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Le client n'a pas laissé de commentaire.

MIke S. le

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Le client n'a pas laissé de commentaire.

brian W. le

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great place to rent from

Shawn W. le

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Excellent service.

jim N. le

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Agent-knowledgeable, professional, courteous.

Jennifer A. le

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Le client n'a pas laissé de commentaire.

Dana R. le

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Very pleasant staff. Would rent from them again without hesitation.

boswell B. le

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Best service in town .

mike S. le

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Le client n'a pas laissé de commentaire.

brooke C. le

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We have used this UHaul location numerous times. Always excellent service, and the employees even employ their great humor, so it’s a “win,win”!

dan C. le

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staff went above and beyond to get me a trailer that would fit my needs,(not what I had ordered).

mike S. le

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Le client n'a pas laissé de commentaire.

Laurel C. le

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The whole process with U-haul was quick and easy online, the staff here was fantastic and helpful, and the movers that we used through the online set-up were the best that we have used! I will definitely be using this U-haul site again for my next move!

Kevin S. le

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Le client n'a pas laissé de commentaire.

Kodi G. le

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Couldn’t check in mobil told me to go Inside when the store opens at 7am, it was 8am and you aren’t open on Saturday’s. No direction on where the keys were. Found them in the truck, I took the truck @1230 pm. Returned it called to let you know it was back. Spent 20 minutes on hold. Then get a notification saying I picked up the truck at 2pm called and let you know I had already returned it. Piss poor operation, mobile check in sucks I’ll never use that location again.

Anita B. le

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I can't think of anything you can do to improve your service.

Maria S. le

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Le client n'a pas laissé de commentaire.

jesse M. le

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Straps frayed, difficult to feed through ratchet head, otherwise, a great experience

Gina B. le

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The staff at Don Jerry X-plo were fantastic! Your online customer services representatives were terrible. My truck was not ready and after being transferred to 4 different people, the final lady told me "it was too early" for her to be solving problems. Shame on her. If you give your customers a phone number for someone who will answer it 24/7, they should answer it. I called that number, nobody answered. I left a message and still haven't received a return call.

Sandra M. le

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If a smoker rents a van, you need to air it out to the next renter doesn’t smell the smoke.

chris C. le

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Le client n'a pas laissé de commentaire.

HAROLD L. le

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Le client n'a pas laissé de commentaire.

Monica P. le

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Truck was old

Desiree H. le

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Le client n'a pas laissé de commentaire.

MIke S. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Le client n'a pas laissé de commentaire.

Robert H. le

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Le client n'a pas laissé de commentaire.

Jeff G. le

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Nothing everything was great

mike S. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Le client n'a pas laissé de commentaire.

Mike S. le

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Le client n'a pas laissé de commentaire.

mike S. le

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Le client n'a pas laissé de commentaire.

CAROL H. le

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Le client n'a pas laissé de commentaire.

le

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Le client n'a pas laissé de commentaire.

Pam R. le

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none thing

mike S. le

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Great Service as always !

mike S. le

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Joni and Jennifer always go above and beyond my expectations. Fast, friendly and professional staff. Always great doing business with X-Plo

jon F. le

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Le client n'a pas laissé de commentaire.

Robert G. le

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Professional, Fast and Friendly service is how I wish to rate my U-Haul rental experience with X-Plo E-Z Sto. I am going to pass the word to all my family and friends. Thanks U-Haul and X-Plo. Rg

Ann G. le

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employees were fabulous. The UBoxes were great...stored items for a year everything was just like when it was loaded.

el hadji F. le

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Le client n'a pas laissé de commentaire.

David J. le

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I entered office returning equipment and stated my purpose. The lady said OK and then the phone rang and she began to discuss with the caller about scheduling a rental. I stated I was in a hurry and she became rude immediately and told me in a demeaning manner that I was fine and could leave. I stated she should have taken care of me first and have put the caller on hold until my business was concluded. The bed of the trailer was litter with cedar tree scraps and had to wait way too long to receive directions as to where the trailer was located and help to hook it up although that young man doing so was pleasant.

joyce W. le

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Everything went smoothly. The communication with Handy Man moving was exceptional and very much appreciated!

Timothy R. le

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Le client n'a pas laissé de commentaire.

Tom K. le

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The manager at the Plattsburgh office was OUTSTANDING. I believe her name is Jennifer. Very impressive and professional. If she is due for a raise, give it to her!! Even if she isn't, give it to her!!

andrew R. le

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I arrived to pick up my teuck only for the uhaul website to say there was no equipment assigned to my reservation. On hold for 20 min and transferred twice, they had to call the manager of the location to drive in to fix the problem. I was an hour late meeting my helpers to move because of “system issues”. The last experience was the same last year. Arrived and the computers were down.

Matthew R. le

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Le client n'a pas laissé de commentaire.

Timothy R. le

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Everyone worked above and beyond my expectations to help make our move stress free.

DON W. le

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Le client n'a pas laissé de commentaire.

Dave D. le

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The woman who took my order was extremely rude and very unfriendly!

RONALD P. le

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Nothing. Excellent customer service!

Larry C. le

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Staff is always extremely helpful and knowledgeable . They makesure that I get the equipment I need when I need it.

Alisa F. le

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Le client n'a pas laissé de commentaire.

Tim C. le

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Friendly customer service by Joanie. Easy checkout since they had a prior rental in the computer which saved tons of time.

Amy R. le

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Le client n'a pas laissé de commentaire.

ERIN H. le

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Tire pressure was not right on the trailer or truck

Frank F. le

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the Uhaul trailer leaked! causing my tv to get wet!

brooke C. le

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Very pleased with the personal service. Polite, efficient, with a good sense of humor.??

Ernest L. le

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The box did not arrive by the guaranteed date. Then when it did arrive, and we were out of town, they acted like they were in a hurry for us to pick it up. When my son forgot to remove the lock after unloading they also called us with a bit of an attitude.

Lynn D. le

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Le client n'a pas laissé de commentaire.

Michael L. le

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pickup was easy. the person who gave me the van was pleasant and helpful. I like the fact I could pre-pay to expedite pickup

Carl P. le

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The U-Boxes were delivered without any pads at all. We had to call Xplo the next day. Xplo did deliver the pads the day we called. One of the U-Boxes had defective door latches. We did not use that one. It also seems as if your call center does not communicate well with your dealers. Several times were were told one thing by the call center and another by the dealer. Finally, your website claimed that the U-Box would be delivered in nine days. It was actually delivered in fifteen calendar days. The U-Box did not even leave Plattsburgh until July 9. Finally, it was delivered about half an hour before you promised. I suggest that you may want to be more careful with your promises.

Paul S. le

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Le client n'a pas laissé de commentaire.

beth A. le

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Joni was friendly and an excellent help. Thank you!

Paul S. le

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I filled the tank at a station 1/2 mile from the Uhaul facility to where the pump stopped, I kept trying to add more, but the pump kept stopping automatically indicating it was full. The tank read full when I got in the truck. Now I am being charged for 2 gal.? How can I dispute that? Is this a scam? Not happy with Uhaul at all.

Carl P. le

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They provided a 20 foot truck instead of the 15 foot truck I reserved. No extra charge. Thank you. I just wish they would have told me that. I could not figure out why it took so long to load or unload. However, I was able to drive that truck with a trailer for over 200 miles. I had never driven anything that large, It was easier than I expected.

mike D. le

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Le client n'a pas laissé de commentaire.

David S. le

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Le client n'a pas laissé de commentaire.

Michael D. le

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Le client n'a pas laissé de commentaire.

ROY B. le

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Le client n'a pas laissé de commentaire.

Daniel D. le

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Great place- service and friendliness

Shawn S. le

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Le client n'a pas laissé de commentaire.

Brittany G. le

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Le client n'a pas laissé de commentaire.

ALLAN B. le

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The lady at the counter was quick, friendly and and pleasure to work with..thanks a bunch