Customer Reviews for Don Jerry X-Plo E-Z Sto
(Concessionnaire U-Haul dans le voisinage)

563 évaluations

1080 Military Tpke   Plattsburgh, NY 12901
(South Of Rt 3)

(518) 562-5708

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: Fermé
  • 12/31/2021: Fermé

Services dans cet établissement :

Pour nous contacter

(518) 562-5708

1080 Military Tpke
Plattsburgh, NY 12901
(South Of Rt 3)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - ven : 8h am à 4h30 pm
  • Sam - dim : fermé
Heures d'ouverture spéciales
  • 12/24/2021: Fermé
  • 12/31/2021: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Le client n'a pas laissé de commentaire.

Andrew M. 
Évaluation :
1

This place sucks could not even pick up the truck on sundaty , I called the owner several times and he never got back to me . Never. Rent from this place agsin.

JENNIFER M. 
Évaluation :
3

For mobile pick up, access to wifi would be beneficial as this location has poor internet service.

Kristen P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Henry C. 
Évaluation :
5

The staff for the MOVING COMPANIES I used as well as the local storage facility were amazing and wonderful. Handyman Movers staff and the staff at D&J Storage were awesome, attentive, and took care of everything. Could not recommend THEM more. YOUR staff is atrocious, and I have gone out of my way to write negative reviews for Uhaul as a company. You are awful. Will never use again.

Allison C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICHELE L. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Craig C. 
Évaluation :
5

I found no problems with anything very professional very thorough

KENNETHWAYNE M. 
Évaluation :
1

The online service didn't work. I was on a tight time-line and it made me late. Plus I had to pay someone else

Tanner S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIke S. 
Évaluation :
5

Make sure truck is in good condition

noella J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Seth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tara F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Brandon S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

emily L. 
Évaluation :
2

To start,, the office staff were very nice and accommodating but what ever occurred after we returned the box was not good.. We are so unhappy with our service. We were told and it is written in the contract that we'd have a "gentle ride" for our box. The video shows how it's loaded on a big trailer and shipped down. Ours was not! It was put incorrectly on the same sized tow behind trailer that it was on when we got and loaded it. The side was damaged on the way down and our well packed items inside were damaged. The door was so jammed it was open on one side where some items fell out somewhere along the way. The otherside of the door was so jammed it took a crow bar and hammer to be able to open. The people at the Myrtle Beach UHaul have been amazing and so helpful. They deserve accolades but whomever was responsible for scheduling the trip down was negligent. We have asked for our nearly 1 000 $. back as we absolutely didn't get what we paid for and we have damage to many items that were well packed, bungied and wrapped. Some items were antique and not easily repaired. We have also, with the help of the Marty at Myrtle Beach UHaul are submitting a claim for the damages. I said the box arrived on time. We had been told and it is in our emails it would be in Myrtle Beach on the 2nd or 3rd of September..available for pickup on the 3rd or 4th (I don't have the email in front of me). Imagine our surprise when we got a call on Sunday the 29th of August that it had arrived overnight Sat and showed damage and they wanted us to come look at what was falling out the bottom back.

mrs J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tom L. 
Évaluation :
5

Joanie was great~

Kathleen M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

erica M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
5

Le service à la clientèle était génial. One of the U boxes had the bottom brake. Still assessing damage

Ann G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

debbie A. 
Évaluation :
5

Can't do anything very good people

SANDRA B. 
Évaluation :
5

Could not have been more of a positive experience. Thank you very much. Jeff Stitt

Jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STACIAE M. 
Évaluation :
1

It cost over 3 000,00 $ to transport a single u box from Texas to Vermont, and every step involved additional fees. I could simply repurchased every item that was in that box for the same amount and skipped the hassle all together.

William S. 
Évaluation :
5

Rented a tow dolly. Great staff, equipment and I will be a return customer.

Ronald A. 
Évaluation :
5

This location was fantastic and very helpful! Will definitely recommend anyone in town to them!

Dustin N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

brian B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Michael B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Malerie M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Diane F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH A. 
Évaluation :
5

Always friendly and accommodating of my van and trucking needs for local hauling.

BETH A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

FRANKA D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Thomas C. 
Évaluation :
5

A move from northern New York California was made very simple and easy THANK YOU Uhaul. everyone I spoke with were very friendly and helpful,

Luke F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MAurice P. 
Évaluation :
5

I was totally satisfied w the service I got from them

Lawrence B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ami T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

Tyler C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Fast, friendly service...staff is top-notch!

Russell L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DONALDARTHUR H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Anthony C. 
Évaluation :
2

The cab could have been wiped down and cleaned up more. The floor and cup holder were gross. Additionally, provide on site service and ensure that the moving equipment people need is actually available. Not only did I pay more because of a misunderstanding, I didn't even get the moving equipment I needed. Overall, not worth the money. If not for the ramp, I would've been better off using a friend's truck.

Wayne T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Christina Y. 
Évaluation :
2

First, I made the reservation to pick up in AuSable Forks, NY, 10 miles from my home. Without any notification, the pick up was in Plattsburgh, NY, 35 miles from my house, thus increasing the mileage and cost to me. If I had not called to verify that everything was set, I would have gone to Ausable Forks. Why would no one have contacted me about the change? The service person was impatient and unprepared to help, did not wear a mask despite the increased number of COVID cases in our area. The previous driver had smoked despite the clear no smoking signs: the cab smelled of cigarettes and there were ashes on the window sill where s/he probably flicked out the window. I had rented furniture pads but they were not in the van. I had to return to the office and request them and then waited 15 minutes for someone to get them from storage. There were two flattened cardboard boxes in the cargo area of the van and the floor was dirty. The van also had no windshield washer fluid and I had to purchase it myself after driving several miles squinting through a filthy windshield. I am cancelling my upcoming reservation and will find other means to return the artwork I was moving.

Bruce R. 
Évaluation :
2

The cashier I interacted with for the truck rental who drove a yellow Jeep never had a mask on at any time. The truck was filthy. The saving graces were the cashier who I interacted with for the boxes did wear a mask. The employee whose name I cannot remember who helped with the U-Boxes and trailer was extremely helpful and deserves a raise.

zachary K. 
Évaluation :
5

My only suggestion is to have the vehicle warmed up & defrosted prior to pickup. I had a very tight schedule and had to push everything back because the truck was stone cold when it was passed to me.

Stacey D. 
Évaluation :
3

In the end, we successfully moved our household from one coast to the other. However. U-Haul was a total disaster in communication, honesty, and making things right. To start, we received one of the U-Boxes with a lock still in place, so we could not even load it until they could return and cut it off. When you are buying/selling and moving there is no time to be spared. We were in the process of purchasing a home in our new state, but did not yet have a definitive delivery address. "No problem!" says U-Haul. "You just give us a call when you have a final delivery address and we'll get your boxes to you right away!" HA! We call them with our new home's address. Suburbia. Not boonies. Normal, wide roads outside of our state's largest city. "Oh, we don't deliver to that area. Sorry!" WHAT?! Our U-Boxes are sitting in a U-Haul storage facility, they knew the area we were moving to from the very first conversation (we just didn't have an exact street address yet, but the area never changed). NO ONE TOLD US THEY DON'T DELIVER EVERYWHERE. So. We have to hire movers on top of the initial costs of using U-Boxes (which we used because of the cost!). We're annoyed, but, hey, we need our stuff. We set it up a month in advance. Week of the delivery, we get a call from the local mover. "Oh, somehow the delivery address is listed as the pick up address... we don't pick up at that location, so we can't help you. Sorry." We look for a new mover. There is one listed option (you book it through "movinghelp.com" a U-Haul affiliate). The one option is 3 000 $and has one star reviews. The ONLY positive in all of this is when I called the original movers we hired to ask a question and we talked further and I expressed my GREAT disappoint with U-Haul, he agreed to take the job after all despite it being completely out of his region. He and his crew really saved the day. When talking to U-Haul about how really effing disappointed I was in their lack of honesty about how they will take all your stuff, store it, and then NOT DELIVER IT, they simply said, "Well, we didn't have a confirmed final address. We wouldn't want to upset any potential customers by telling them we might not deliver or about the potential extra chargers." WHAT! That's just fully dishonest practices. To make up for my disappointment, they offered me a grand 50 $gift certificate. Thanks guys. What an absolute disaster your customer care is. I will passionately warn off any friends/acquaintances/strangers from using U-Haul.

Stephen A. 
Évaluation :
5

Efficiently run women's business.

BETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BETH A. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

robert R. 
Évaluation :
5

Very accommodating

Peter I. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Perry W. 
Évaluation :
1

Our experience with UHaul was a complete disaster. We will be sending a customer complaint describing the exact disaster that happened. But, we were wrongly informed by every employee in Uhaul, we then could not get ahold of UHaul for close to a month while they had all of our things in the UBox, our UBox was delivered to the wrong location and nothing was done to remedy the situation as we had to go and tow the UBox ourselves anyways. This company is complete trash and they cannot even begin to say that they have customer service of any kind. They are only here to make money and they will FUCK YOU at any time they can.

ALENNA B. 
Évaluation :
1

My belongings were delayed 6days in transit. The boxes had roaches in them. The uhaul site closed early and was completely unapologeticâ€"-I almost did not get my belongings for another 4 days. My vacuum cleaner fell out of the box and moving help failed to even apologise. I canNOT recommend this service in any form.

Lisa S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Judy A. 
Évaluation :
5

Best place in town!

BETH A. 
Évaluation :
5

Incredible customer service extremely friendly probably one of the best U-Haul rental operations I've been to in years. I would highly recommend you please give accolades to the uhaul dealer

Thomas C. 
Évaluation :
5

The rental was easy, fast, and best customer service by far. I will continue to use this location for future and highly recommend to friends and colleagues. Joni was a pleasure to work with!

Tami R. 
Évaluation :
5

Always friendly and helpful

BETH A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tonda W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Candice P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jeremie L. 
Évaluation :
5

They took great care of us. Needed a trailer to move our daughter into college. They got us exactly what we needed at a great price

Greg M. 
Évaluation :
5

Very helpful

Norman H. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

jennifer S. 
Évaluation :
5

You did a great job the people great

Bruce B. 
Évaluation :
3

I received very poor information and advice from UHaul 800# and they had my order all wrong. This resulted me having to travel 2 1/2 hours over to this site only not to be able to use the UBox. It was a miserable situation that Jennifer and the other staff helped me resolve. The site was great. UHaul bookings and scheduling put them and me in a bind. The Site was excellent, UHaul was below average.

Jim D. 
Évaluation :
5

The day before I was to leave on this cross-country 2-day move, I switched to this location from Drew Automotive U-Haul, which was terrible! I'm so thankful Don Jerry X-Plo U-haul is in Plattsburgh and had a well- maintained truck available. You should withdraw any rights for Drew Automotive to rent out U-hauls, though.

Richard S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

linda S. 
Évaluation :
5

Just have furniture dolly available, I had to drive over an hour to pick one up

Cheryl F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marvin E. 
Évaluation :
5

Don Jerry U-Haul place provided an outstanding service. Clean vehicle, friendly staff, on time services. Glad that we used his place to get U-Haul vehicle. Thank u U-Haul. USA Luge National Team coach Patrick Anderson.

Patrick A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark W. 
Évaluation :
5

Always A++ when dealing with this location.

Daniel D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

sonya F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

John H. 
Évaluation :
5

Ubox was the most affordable option for moving from LA to NY. We are extremely happy with every person that helped us along the way. Thanks to Jacob for your help and everyone on the phones. Everyone we dealt with were pleasant and helpful, met all our needs and made the experience completely stress free.

Shannon G. 
Évaluation :
5

Great friendly and quick customer service!!!

Inderveer S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Erica P. 
Évaluation :
5

The price is about 20 percent higher than any other competitor

JEREMY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AL-QAIYUM P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
5

rt front tire is bald and has metal from belt showing. Other than that truck ran very good.

David P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIke S. 
Évaluation :
5

Very helpful and friendly. Offered to assist in hookup and again when returning.

Scott C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Staff was very accommodating, even though we called that we were running late due to snowstorm that hit NYS, they waived the late fee. Very nice people.

Raymond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

mike S. 
Évaluation :
4

Good Rental, clean well maintained vehicle. 2000 miles and no issues

Gary W. 
Évaluation :
5

Nothing , JonI is wonderful to deal with

Randy D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mike S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

nancy W. 
Non les évaluations ont été soumises pour cet établissement.

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