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Kelly C.
Customer Reviews for Donnies Collision Centre
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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If it is possible to get a tailgate gateway it would be useful
RDEE N.The owner asked me not to return the rental where I wanted to return it . He asked me to do him a favor and return it to him to make his life easier. He had it rented for Saturday morning and wanted it back. He offered no discount either for returning it. He expected me to pay for an extra 40 km, plus gas, plus my time for nothing. He basically tried to guilt trip into doing it. I left it blackville he come get it if he needs it that bad.
Rosalie M.Had to pick up auto hauler 1 hour north of where I live that was not Donnie fault at all it was head office in Halifax and t quotes kept changing but in the end uhaul took care of everything thank you
dave P.Very good service
jean W.Could not ask for better service, they are always willing to help you out anyway they can.
Dale S.Donnie was so helpful and even willing to have picked up the truck at the repair location as my GPS on my phone had told me I was at the right location. But in fact Donnie's location was just up the street!! Can't ask for better service!!!
Chantal C.Personnel amical.
Layne W.Everything was what I expected. Le personnel était amical et serviable. Equipment was up to par. Thanks it was great doing buisness with you's.
DARRELL P.The truck drove kind of rough, but overall was okay.
Samantha D.Equipment was clean and maintained. Dealer was friendly and helpful and I would recommend this location. Truck had some padding and work boots left over from previous rental, but these were quickly removed. Drop off was easy and painless. THE BIGGEST ISSUE IS THE BILLING. Mileage charges were quoted and not honored. No notes on anything discussed left on file to this effect. I had the reservation agents name but to no avail. Furniture pads/dolly were charged to the invoice and never requested nor received at rental. The agent I spoke with disputing the invoice was very helpful and forwarded the issues for review. A lame response was received from management confirming the bill was accurate. NOT IMPRESSED!! I was moving my daughter home from university....we didn't need the extra expense...trust me!
Kirk S.Donnie and his staff are great. We have used this location before and the service is consistently friendly and helpful. Check in and out were quick and easy. Staff assisted with the trailer hook-up and disconnect. 10/10!!
MARIE S.I found the business unwelcoming. When I went in to get the keys, one employee was on the phone. The other ignored me for 5 mins. Finally when she looked up I said I was looking for the keys for my rental. They both said they "don't do mobile pickup:.....I was stunned....they kept saying that, I showed them the screen on my phone. Eventually they gave me the keys. The man kept asking me where I was "taking his truck" and when I was bringing it back. I was confused to say the least. The pick up location must do better in my opinion. I will never go there again.
Marquis M.Excellent fast friendly service
JAMES ROBERT T.Disappointing that reservations are not really for the location you make them for, we had to drive 3 hours round trip to pick up the trailer.
Brooke R.Great friendly service from Donnie!
Kathy F.fix auto was very helpful in making arrangements. The truck could use a wheel alignment, it would pull to the left. everything else was great.
Mark S.The truck was filthy and it took 2 hours to check out
David D.Pick up was reserved for 9am. No one was there until 9:10. Equipment wasn't ready for pick up. They brought us a truck that had a huge chunk of rubber missing from the sidewalk of the rear passenger tire. Told them to get us another truck. They did. Didn't leave until 11am. Reservation was for 9. Totally unacceptable. Truck was filthy inside cabin and back of truck not swept out. Had to sweep truck prior to using
Lisa F.They were great with me. The owner tried to find an extra person to help load and unload. Although he wasn't successful the fact that he tried made me feel at least he cared.
GMarion H.I would absolutely use this location again, The costumer service was great they were so nice and very helpful… 2 thumbs up from me.
tracey K.Good service, the only problem people working at the office are slow!
Adoubali A.Uhaul changed my pickup location an hour away from original location without ever changing my allocated milage. The pick up location did mention this to me and said she was gonna reajust it but she never did. The drop of guy wasn't even there and emailed me the next day to tell me about the balance due , when i told him about what happen he didn't care at all and just told me to take it up with uhaul.. i then did this and no one got back to me after 5 working days .. everyone was just passing the ball to the next person and nothing got done … today i decided to pay the balance because of the treat of a 30$ late fee, wich is more than the actual balance due ..
Bruno B.Make sure all wiring on the trailer is in good condition
Manfred S.Donnie is great to deal with ! I recommend 100 %
Terrie N.Was just drop off was not open
GEORGE MARK C.Nothing. Excellent rental experience.
MICHAEL SHAWN M.Friendly and great customer service.
CARLENE C.I was very pleased with the service I received from this location and I also thought the price was very fair.
francis R.Check the floor, sticky patch - Told owner - He will clean it. Donnie a great guy
Darren G.Great service when picking up rental. I inquired about after hours drop offs as I was going to be returning to town late the following evening. I was given fairly clear and easy to follow directions as to how to drop off the equipment after hours. I also assured that the trailer was well swept out and no damage had occurred while in my possession. I'm awaiting contact to get this matter rectified hopefully sooner than later.
BILLY JOSEPH D.Very friendly and helpful staff, would use them again.
Lisa G.Offer rental gps and/or 12 volt cell charger
BEVERLYA M.There were scrapes and dents in the truck. Front tie-rod was loose. Lights in box did not work, had to use flash lights to pack after dark. Clock in vehicle also did not work. U-haul promised me a 15' truck then gave me a 26' (way too big for what I needed). On day of pick up there were no 15' trucks there, which made no sense as I had made a reservation a month prior. The same thing happened to a family member of mine a few years before upon pickup in moncton.
Katelyn R.Donnie went above and beyond to help us get the truck we needed even though it was unavailable online. He even showed up on a Sunday when his business was closed to help us check in and get the keys!
Lua S.I'm not sure if someone put oil on the wipers or dirty oily water in the windshield washer but once I cleaned the windshield I could not see. I had to stop and clean the window immediately and several other times. This should be checked.
JENNIFER SUSAN R.Revise the gasoline consumption from the units. NOTE the rental location I used in Miramichi NB, Canada Donnies was excellent with service, support and overall professionalism.
Guy P.Give the first 50 km free for local moves
David Bradley R.Personally, I find absolutely nothing these folks can improve on. customer service, politeness, professionalism and person ability is second to none. I would utilize Donnie's Collision Center again without hesitation. Regards David B Ramey CD
David B R.Great drop off, staff at the truck when I pulled out the keys, fast review of truck and completion of contract 5 Stars for me on both ends of trip
jim B.Only thing was the equipment we requested wasn't at the location such as the furniture Trollys but that's no fault to this location
brody S.Great service, friendly knowledgeable staff. Got us a truck at a better price than Moncton Uhaul location.
Laureen R.Ensure the requested vehicle and vehicle size is at the reserved location. The day before pickup, the person called to confirm rental agreement and initially told me I had to pick up the equipment in another town about 50 mins away. She made all the necessary arrangements so that I could pick up as per reservation. However, I was on the phone for a long time. Other than that, experience was great!
BRENDA LEE S.There was a smell of manure. I hauled new furniture that was wrapped in plastic but I couldn't use it to haul other furniture in my new house because of the smell.
domaci C.Outstanding service
Bryce M.Not a thing... everything was perfect
Bernie W.Gas was recorded as 1/4 tank. The gas in the truck when I got in it was well below 1/4 and I did not notice until I was already driving it. Drove it for about 10km before the gauge was on empty and had to refill.
Steve P.Very welcoming and didnt take long to drop off truck.
ROBERT S.On aurait pu déposer le véhicule au uhaul re Caraquet à 1km de chez nous
Real F.Very straightforward proses. I'm happy with the experience with U-Haul
Adam P.