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Joshua Edington
Customer Reviews for Double D Service
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
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The whole process was long and took quite a lot of time so I was behind on moving. Maybe find others ways to validate things without pictures?
Alexandria PowellThe owner Operator opened shop tho he was closed on Saturday and he was quite the gentlemen efficient and hard working . The conversation alone made this rental worth it. Would Highly recompense Double D's God bless!
Spring BoothDon in Woodward always takes good care of me , great guy with awesome customer service!
RICHARD CHILDERSExcellent customer service!
chase MooreDon is THE man! Friendly and competent!
John JochemThe gentleman that rented the equipment to me seemed to have difficulty with the software. Maybe it needs to be more user friendly.
Laurie PostoakMighty fine service. ‘Preciate y’all!
JERIDIAH WATSONNot a thing. The return was very easy to make, and the guy was very helpful.
hal broylesGentleman that owns this location is wonderful! Super nice & so helpful! Only complaint is that the truck didn't have cruise control! Seems like it would be a good idea to have on all your tricks!!
Jessye WhiteGreat location great service
stacy terryThey were not open apparently open only on Friday. Had vehicle problems and had to drop off a day early. Took pictures of drop-off
Randy JonesJust keep it up.
ruben salcidoThe uHaul was In horrible shape, it broke down on us, Power steering went out and threw a belt. We called the 800 service number, they promised us an ETA on a mechanical arrival on Wednesday morning, by Wednesday night no call no show. Every time we had to call the 800 service number a total of 5 times, kept getting the run around, no one would update or service file created and each representative kept giving us a different story as to why the was no cal no show, we were stranded in the 100 plus temps without any help. Finally after becoming livid I finally was able to get in touch with a service representative she was able to send me the number of a district manager "Dustin", he apologize immensely, but still broken down and not able to move and now being charged extra from our landlords because we could not move out the Wednesday ad promise!!! I live In a rural Area, and not other UHauls available!!!! Longer story short, the following Friday I receive a phone call stating I never turned the UHAUL, I was livid, from Tuesday to Friday I have had a broken down UHaul in my yard and no one has call of came to repair the damage. I have called customer service repeatedly each day stranded and nothing was done, other than the district manager Dustin finally had it towed in Friday and did not get back to me to let me know it was being towed nor to let me it was checked back in, so I could possibly get a refund for all my chaos. Let's just say, the ball was dropped no matter how many times we called daily. Still to this day no one had reached out to me. Now the location I rented it from was furious because it shows the UHAUL was still in service and repaired and it never was still broken down in my yard. Yes I did call my location rental on that Tuesday to let them know the power steering went out and threw a belt.
Shawna BrownMake sure you listen to the fu message when they can't get to the phone
zach hartmanRien
ron hunterNice man
MICHAEL KELSOEverything went well. The U-Haul representative (Don) was very helpful throughout the process.
john engelmannContacts were very friendly, simple rental process of checking out and checking in.
chad giacomoClean interior before customer picks up truck.
Sylvia Griego-BeelerLocation needs more truck inventory .
Tom MatthewsFriendly professional and helpful
Ed BurnetteThe technology at this site seems to be behind the times.
Nicholas WelchDon was extremely helpful. I was late getting to town and he waited around for me and made sure I was taken care of. He explained everything and was very helpful. I would recommend Don to anyone!
Scott GrunewaldThere was something sticky in the cab. Other than that, there were no complaints at all. The dealer was courteous and helpful.
STACEE SMIDDYThe pick up process was quick and easy.
larry seymourGreat Service Don was a real good help on getting me loaded up and even thou computer system wasn't working correctly we both worked on it not giving up to get it done. Took about an hour but Don was like me and not going to give up.
Daniel DenhamVery friendly and helpful. Wonderful customer service experience.
cheryl harrisThe store owner/operator was fine, friendly, and efficient.
Ricardo CarrizosaWaited on the side of the road for 3 hours with a flat, tried to file a complaint but was put on hold for 10+ minutes for some sort of interrupted call. (Bad cell service possible)
Bradford DanielsGreat man who works there.
John SmerzGot the trailer home realized it had no right tail light at all. The whole process was slow and drug out.
chris annisThe problem I had was with Customer service by phone they where rude and due to the fact we turned in the uhaul at a location that was in a couple of towns from us they threaten to charge us triple and the uhaul was turned in on saturday not Monday due to work issues we where unable to keep it till monday The location in Fowler did everything to help us and the customer service on the phone just threatened us with extra charges if it wasn't for the people at the location I would never use uhaul again. The location where we lived in Lajunta closed on saturday at noon and we where trying to return at 1230 but had to go to Fowler. What upset me the most all they had to do was to change the drop off location before they did it They did nothing but be hateful and threaten us,
jeremy altmanPut jacks on your trailers so you can get them of with out throwing your back out !!!
vesco incorporatedCan’t improve, service was excellent.
Terry WillsNothing, This was perfect.
rodney nelsonLoved the man awesome person
shelby hernandezgreat person
dallas peil