Customer Reviews for Double D Storage
(Concessionnaire U-Haul dans le voisinage)

970 évaluations

3400 N Golden State Bl   Turlock, CA 95382
(Located north of Monte Vista)

(209) 656-0435

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 12h pm / 12h30 pm à 5h pm
  • Dimanche :
    9h am à 12h pm / 12h30 pm à 4h pm
Heures d'ouverture spéciales
  • 5/24/2022 - 2/1/2023: Fermé

Services dans cet établissement :

Pour nous contacter

(209) 656-0435

3400 N Golden State Bl
Turlock, CA 95382
(Located north of Monte Vista)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Du lundi au samedi :
    9h am à 12h pm / 12h30 pm à 5h pm
  • Dimanche :
    9h am à 12h pm / 12h30 pm à 4h pm
Heures d'ouverture spéciales
  • 5/24/2022 - 2/1/2023: Fermé
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Un travail bien fait 

CHARLES D. 
Évaluation :
2

Woman at the counter was rude and obnoxious

COLDY DURAYE T. 
Évaluation :
5

The only thing that I found unusual is having to provide two references? I have rented from U Haul many times…

Timothy H. 
Évaluation :
1

I would never refer anyone to this location nor would I ever go here again. Complete waste and rip off of $100. Extremely poor customer service.

Maria C. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

PARMJIT S. 
Évaluation :
5

Très sympathiques et professionnels.

EARL T. 
Évaluation :
5

Always a great experience. Never any problems. Best place in town!

CHRISTOPHER ALBE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES WRIGHT C. 
Évaluation :
5

Just keep doing what they are doing.

DANIEL ANTHONY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Yanet L. 
Évaluation :
3

Had to help man lift and hookup enclosed trailer. Had to unhook trailer myself upon return. Enclosed trailer had dirt and leaves from previous rental, I returned it much cleaner than received. Probably look at other options in area before I choose this location again.

JERRY GENE W. 
Évaluation :
5

Have more smaller Trucks Available.

Charles B. 
Évaluation :
4

Have more help and when helping a customer do not answer the phone and take reservations multiple times, that's bad customer service. It should not take an hour and a half when there is only 4 people in front of you to rent equipment.

MARK B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JUAN ALBERTO G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Luis G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSEPH EDWARD P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Benjamin B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
2

Clerk waited on three customers while She was doing my paperwork finishing them all ahead of me. Had to pay an additional $ 257. for the rental, saying it was a one way rental. Also charged me for an additional day for her time delay in processing the transaction. $ 388 is a ridiculous price to pay for a 5x8 trailer rental. When ordering the trailer, I stated that the trailer was to be picked up in Arizona and returned to Uhaul in Turlock, Ca. . Price quoted was $ 109. Total price gouged to me was a whopping $ 388. Uhaul representative stated that they would get back to me within 72 hours..still waiting.

Bill B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan F. 
Évaluation :
3

Be more proactive in communicating and friendly

Anthony P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Ken T. 
Évaluation :
4

Double D storage was a very nice location and the employees were very professional. I would highly recommend this location in the future. My previous comments concerning U-Haul as a company and their reservations still stand.

Ken T. 
Évaluation :
5

Rien

Sherry M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

raimond W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAMES C. 
Évaluation :
5

This sit here in Turlock California is one of the best operated most friendliest U-Haul rental place ever work with good job Lady's Larry Robinson

Larry R. 
Évaluation :
1

I made our reservation over a month ago and even confirmed the morning of the pick up the time and location. Got there on time and our truck wasn't there. We waited over 20 min to be told we could have a smaller truck 20 miles away. We had to be out of our home that evening and due to this we were unable to. We had to use our own vehicle to get the truck and have an extra 40 miles mileage on 2 vehicles, made more trips due to smaller truck then were told we HAD to return to the same site or be charged 250. When I called to complain, I was told the best they could do was $50 refund which basically MAYBE covered our gas. Lastly, we show up 30 min early to drop off the truck and there is a line out the door making us barely make our drop off time. Invoice was emailed and the 50 credit is not reflected. This has literally been the worst experience and I'll never use uhaul again and will not recommend it to anyone. The only person who even tried to help us and was nice was Amber. You need more people like her. I'll be calling yet again tomorrow to receive my refund. When you move, these inconveniences are the last things you want to worry about. Amber Glasgow

WILLIAM ELI G. 
Évaluation :
5

I'd say my complaint is more with the mobile process since that is what I chose. The only part I didn't like was that UHaul had to call an alternate contact to verify me for my rental. I think the photo of myself and my driver's license should have been enough for UHaul to approve my rental.

Gabriel G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Joanna M. 
Évaluation :
5

He stayed 30 minutes past his closing time because of the mistake mad by the lady who booked my truck rental. Thank you you for that great kindness and service.

LUCAS CHARGLES W. 
Évaluation :
5

I've rented from a couple other rental places before. And from double D in Turlock california, they were by far the best place I've worked with, very accommodating.

STEPHEN K. 
Évaluation :
5

I had trouble returning the truck online, because my older didn't come up.

GINNIE LYNN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RAMON M. 
Évaluation :
5

Excellent service. Easy to reserve on line for pick-up. Quick and easy drop off!

KAREN ARLENE W. 
Évaluation :
5

Excellent customer service. They were patient, helpful, and efficient! Thanks for helping me to feel like a valued customer!

Rebekah S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICARDO M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL ANGEL L. 
Évaluation :
5

Great customer service and pleasant checkout experience. My go to uhaul dealer

anthony S. 
Évaluation :
3

Pink up location was changed 3 times. The last change was 1 hr from arranged pitch up time and 20 miles away.

NORMAN L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SEAN BRAIN T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ENLLO MANUEL G. 
Évaluation :
1

Had reservation for 26 foot truck. Got there and truck not returned from previous user. So only got 17 foot . Asked for a break on mileage or any type of compensation since I would not be able to fit all my stuff in one truck now and would have to make more trips. They said no. Would have to talk to “corporate “ Both workers were rude the whole time. Not apologetic AT ALL. From the moment we got there to the time we left very unpleasant. The truck was dirty, with ripped upholstery. Will not go again.. spoke to friends who say place has horrible reputation.

STEPHANIE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Spenser Lee J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul C. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James M. 
Évaluation :
5

All went well

GRABIEL C. 
Évaluation :
4

All was good

BEATRICE H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

SARAH T. 
Évaluation :
1

Terribly slow and confused service.

DESTINEE B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

david H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Juan G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michael J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LETICIA L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

HUGO S. 
Évaluation :
5

EXCELLENT CUSTOMER SERVICE!!!! The man at the local office was very professional, kind and helpful!!!!

JENNIFER C. 
Évaluation :
1

This location is trying acting in a fraudulent manor. I purchased the CDW and now they are trying to charge me for damage that was clearly not on the vehicle when I returned it or when they checked it back in at 9am the next day. They wait until 4PM that evening to inform me they were charging me a deductible and when I went to see the vehicle they had left for the day. Not only do I not believe the damage was there, but based on the contract the scratches they are claiming would not be my responsibility. I never operated the vehicle in any manor that violates the terms the the contract.

KEKOA C. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LISA R. 
Évaluation :
5

Bigger office area. Existing one is small and three or more people in it make it a tight fit.

ALAN P. 
Évaluation :
5

Got the job done

RONALD C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL AGUIAR C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

John V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA A. 
Évaluation :
5

Excelent service

MIGUEL H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

MATTHEW R. 
Évaluation :
5

Owners were very friendly and helpful. I would recommend them to anyone looking for a successfull moving experience!

STEPHEN S. 
Évaluation :
5

Quick, friendly and easy process.

ROBERT P. 
Évaluation :
5

I always get great service from this location.

MICHAEL B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBORAH H. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Marlon M. 
Évaluation :
5

I don't think you have to change anything the service was great the lady in the office was friendly and helpful well mannered overall I would recommend anyone in the near future thank you for your service

ROBERT R. 
Évaluation :
3

Spent time on line inputting all information for rental and AGAIN at pick up doing DOUBLE the effort

ANTHONY S. 
Évaluation :
1

Fast service.

DIANA A. 
Évaluation :
1

receptionist was extremely rude and unprofessional, truck was disgusting and dented all over, they charged me for twice the amount of time for the truck when i only used it for one day, also charged me for gas when i put more than i was given in the truck before i returned it, will never be coming here again.

BROOKE G. 
Évaluation :
5

Been using this place for many years.

KENNETH G. 
Évaluation :
5

Staff was great and friendly.

ARMAND V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JERRY W. 
Évaluation :
2

Service was extremely slow; it took over an hour to get my rental!

JERRY W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

STEVEN K. 
Évaluation :
3

I received a call after I was already charged twice saying I owe money. I am going in tomorrow to show her. Which is an inconvenience then she said I didn't put gas. I went and put gas right before I took truck back. I have rented there many times and never had a problem until today!!! Not happy at all…

Maria A. 
Évaluation :
2

Nice employees( Counter person and yard guy were personable) Not apologies for taking over an hr to help me rent the trailer I had reserved. There were 3 customers in from top me.Im in customer service and a sincere apology goes a long way but i received none from the counter lady who seemed to be in charge. I got there a couple mins after 9am when the opened and there was a line. I left there at 1030.I had a crew of 2 employees i was paying while i waited an extra hr. I believe that time frame was a bit long to rent. I would probably try another rental business and wouldn't recommend this one unless you have plenty of time and money to waste.

RICHARD H. 
Évaluation :
2

Make sure it is clean and not smelly

PANDEEP S. 
Évaluation :
1

Our Uhaul Brooke down 5 times. Wouldn't start. We had to wait 30 min to cool down. We drove it for 22 miles round trip from the pick up place to the drop off location. I had to pay my movers for the following day since we couldn't make it before closing. Our stuff was in and we couldn't drive the truck. Horrible equipment. Never will I recommend UHaul to anyone. I had to pay on top of all this. Even when we got to the drop off location Anna the receptionist couldn't start the truck. This is a poor service renting bad trucks low maintained to customers and charging them.

ADRINA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JAGJIT S. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

DANIEL M. 
Évaluation :
5

Your Customer person (Anna) was very nice, She assured me every time we spoke that she had it confirmed with me,… good service!!!

ADELINE M. 
Évaluation :
2

Waited 2 hrs with online reservation

STEPHEN T. 
Évaluation :
4

Lady was very nice

NATHANIEL L. 
Évaluation :
1

I had a reservation for the small U-Haul but free I drive the car home I realize that car doesn't have a ramp so I called the place and they took told me to took it back but when I got there to switch it for bigger size , they charged me the full day plus $17 for gas for 5mile that I drove the first truck and then they rented me the truck with ramp , I think this is not fair to pay $45 just for 5 minutes when I was upgrading my rental already.

TAMI V. 
Évaluation :
2

Organize, this location pushed back my pick up then when I got to the location didn't have the rental truck available as they post the keys to the truck I was suppose to pick up. Then they over charged me by 30 dollars on extra equipment I did not rent.

AYLA L. 
Évaluation :
5

Was ok but truck broke down for 20-30 mins before starting again

BENJAMIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY C. 
Évaluation :
4

Passenger side door did not unlock from the outside. Staff at the facility were very nice.

WILLIAM M. 
Évaluation :
2

Zero customer service. Very rude

WENDY LLURIDIA L. 
Évaluation :
5

Better prices and and betters prices wasn't cheap

Jimmy G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Sandra G. 
Évaluation :
3

The service was absolutely horrible. I registered for everything online, using my credit card. They forced my friend, who picked up the truck to put his credit card down and charged it to his. The entire reason I did it online was to avoid this. They were rude when I called to speak with them and refused to fix the error. Even though I did things online I had to call them multiple times and each time there were problems. I was really disappointed as we've used This company many times and it's always gone well. This was a huge disappointment.

JEFFERY H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAULA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jarrett H. 
Non les évaluations ont été soumises pour cet établissement.

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