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JOHN HUGGETT
Customer Reviews for Double D Truck Specialties LLC
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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We have used Double D a few times.We are very happy with the service and convenient location.
Richard HoveyNothing customer service was amazing doing a great job .
Denly SaulStaff is helpful and courteous. Go the extra mile to make sure that the equipment is properly working.
Rob YeugelowitzVery good service. I would rent from this location anytime
Ernesto fuentesThe location was a longer distance but the only location that would guarantee the reservation. The desk person was very helpful and the time there was short because of her. Merci
Robert AlbrightGreat job Kelly Papadem you are the best. I recommend this storage place.
JESSICA PASIEKANothing just great
DAVID KEITH FRANCISN/a
Miguel RiveraNo improvements: The whole process was easy and smooth. The young lady at this location was very professional and very courteous.
Miguel VelazquezEquipment was clean, but malfuntion in jack. The young lady was very professional and curteous
Terry LakeWORST LOCATION! There should be better instructions on how to get there because the address given by U-HAUL leads to the middle of nowhere, literally in the middle of the woods. I spent over one hour driving around back and forth looking for this place. Called customer service and the robot said wait time less than 5 minutes but nobody ever answered, even after holding 35 min for someone to pick up the phone. I was stranded in the middle of nowhere trying to return this truck and there was no help from U-HAUL whatsoever. As they would charge me if I delivered the truck one hour late I should also be compensated for wasting over one hour of my time driving around looking for this place and not even having the support I paid extra $15 for. Very bad experience!
Giovanna BerettaI will never do business with U-Haul again. The location I where was sent to pick up my reserved trailer did not have it. I had to go to a different location to get a junk trailer that should be retired. Terrible business practices!
Timothy ColtonAfter driving for 1 hour to the drop off location, and passing 12 other Uhaul places with trucks. We finely found the place to drop off. We had even stopped at a Uhaul place we thought was it. But were told we had to drive 3 more miles to the drop off place. Why is it we have to drive all this way to the drop off when a Uhaul employee could do it. And then the drop off location charges me for driving 16 miles over the allot miles, we had to drive 40 miles to drop off.
Charles WestThe drop off was not DD fault but I call U-Haul and they had me driving around to drop off truck not cool it was about 45 minutes and then someone don't know who charge me $22 WHY . Not Good
eric salgadoVery good experience was easy and the sales person was very knowledgeable.
Charles TompkinsEverything was smooth from pickup to drop off. Le personnel était amical et serviable.
Sean GarrowWaiting area was crowded and outdoor wait was hot!
Cindy EDWARDSI think a new service agent would be recommended. Not polite, rude, and racist
Riland CenatusVery nice counter help
MIKE RALSTONMake sure your gps has the right address. Look it up by name. The location is tucked off the road and just a dirt lot. Big "No Spanish" sign is unwelcoming and makes you question the area.
Vincent LindsayWe returned the truck in Florida to the worst location. Very unprofessional and dirty!!! Also the address was hard to find on the GPS!! The rep was on the phone and gave us poor customer service!!! She continued her phone call while we checked in and waited for her to send me a receipt!!! Y'all need to get a professional drop off location!!! This whole experience should be all good but the drop off location puts a damper on it!!!
Linda ThomasThe girl was very nice person
Edward LabradorDid after hours drop off so didn't experience much at location
PAUL HancharikThis location is NOT in Haines City, it is Lake Alfred. I was sent around the world to three different locations by your incompetent joke for a customer service person. I will NEVER rent from U-haul again. I rent up to a half dozen vehicles a month for a variety of reasons, but will find another provider now. If I was going to rent it would only be from this location. The young lady there was pleasant and easy to work with. Not like the people at the main Lakeland location or the "I don't speak english" middle eastener at Bill's Market in Bartow.
Sue RobertsNo improvement needed
Wilson ChrispinI received Great Customer service. The Frontswsk Representative was Very Nice and Professional!
Latosha ThomasVery helpful on the phone and in person.
Daphyne RobertsEverything is ok. In my opinion nothing has to be improved. Customer service is excellent.
SAMUEL MONDRAGONVery friendly, helpful, informative and knowledgeable staff
Susan LareThe customer service was great! Check in/out process was quick and efficient.
Laura HolmesNot sure. Really messy and cluttered. Young girl was very friendly and helpful, though.
Theresa BartonThis is my first time visiting Double D Truck. They were perfect! Quick, professional and had the right equipment ready to go immediately. Very easy.
Douglas LeeStock more sizes, I wanted 5'x8' but had to settle for 4'x8'. It barely did the job. The 5'x8' is wider and taller.
Jerome AdamsExcellent service
Antonio Hughesthe equipment was dirty
Jonathan Duque AponteOnce again I had the pleasure of leasing a U-Haul trailer from this location; the U-Haul representative who attended to me was professional, courteous, very pleasant, and just a joy to interact with. Merci.
DAVID PREHODAHave professional personnel instead of snotty young lady that would not even give me her name. Her attitude and demeanor were horrible. She should be trained in customer service.
Cesar SterlingWhen we arrived, there were "friends" hanging out by the pick up counter. So unprofessional! We were never told prior to the day of pick up of items we possible might need like adaptors for the truck lights. They claimed they "didn't have any more" of the item we needed so we had to run to the store during rush hour. The attendant argued whether they would stay [late] or not because we didn't have the correct items. She also charged me for the time I picked up even thought the trailer was never attached to my truck until after 6:15 pm (reservation was for 5:45 pm). I understand I reserved for 5:45 pm but we arrived 10 -15 minutes prior, never expecting there to be an issue because this isn't our first time getting a trailer or truck from the company. When we were ready to take the trailer back, I called 6 times over a 45 minute period. I was also unable to leave a voicemail because their mailbox was full. Luckily the attendant did call me back but still. We have used haul numerous times in the past! Never have I had so many issues!
Meg GadleyEasy to understand instruction's, and very polite. I always use this location.
Constance ParkerLinks to location were wrong and took me an hour out of my way then had to backtrack. Lots of waisted fuel.
Craig HallI would like to express my gratitude and appreciation to the U-Haul representative, who assisted me, at this location; she was professional, engaging, kind, and courteous, and was a gem. I had a very positive experience at this location; thus, I have no suggestions for improvements.
David PrehodaThe customer service I received here was great! Very polite, they took the time to answer all my questions. They showed me how to properly use the equipment I rented. I have many uhaul locations in my area to rent from, but I will use this location exclusively in the future.
PETER MEDINAVery helpful. Call me 727-514-3366
Sherri ParkerEverything went very smooth. I think it's always room for improvement but they really worked hard to make my rental experience successful. I appreciate all the effort and dedication. If I ever need a moving van I will definitely call this location first.
Laurie Williams