Customer Reviews for Double D Truck Specialties LLC
(Concessionnaire U-Haul dans le voisinage)

703 évaluations

1988 US Hwy 17 92 W   Haines City, FL 33844
(5908 US Hwy 17 92 W)

(863) 956-1426

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h pm
  • Dim : 1h pm à 4h pm

Services dans cet établissement :

Pour nous contacter

(863) 956-1426

1988 US Hwy 17 92 W
Haines City, FL 33844
(5908 US Hwy 17 92 W)

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - sam : 10h am à 6h pm
  • Dim : 1h pm à 4h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
4

Le client n'a pas laissé de commentaire.

William E. 
Évaluation :
5

They have lots of trucks and trailers to choose from

JOHN K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LUIS D. 
Évaluation :
5

Everything went well. The staff was very friendly and helpful in helping pick the right trailer without comprising their responsibility. I definitely will return to this location in a near future for any other equipment. God Bless Them!

ISMAEL R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIGUEL R. 
Évaluation :
5

Excellent service à la clientèle. Zoey was super helpful and eager to help.

ELTON M. 
Évaluation :
5

Ms Byrne was knowledgeable and efficient . She explained the rental process to me and at the end of the rental, I had no surprises. Couldn't have asked for a better rental experience . Looking forward to working with Double D again.

Henry W. 
Évaluation :
5

Double D was great. I first tried to return the truck at U-Haul Moving & Storage of Haines City 3307 U.S. Hwy 17-92 W Haines City FL 33844 They refused to take the truck even though I was told I could return it to any u-haul location. So instead of letting me return it right next to where I live again had to take it 10 miles down the road.

larry S. 
Évaluation :
5

What a great experience I really appreciate the family oriented way the office was ran the owner was so comforting and assuring us that this is the place to be we chose the right rental company and her granddaughter so beautiful and she has been trained by her grandmother how to treat customers I would recommend this U-Haul company to anyone who's looking to move or transfer furniture from one place to another I really had a wonderful experience great job ladies

JANET S. 
Évaluation :
5

disappointed they don't open till 10 in the morning.

Anthony W. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

RONNIE A. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

ELIZABETH K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

NEIL ANTHONY P. 
Évaluation :
5

Excellent service

LEIGH G. 
Évaluation :
5

First time doing the truck share program and it was a great experience.

Jason W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVIN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Very nice good recomended

JOSE ANGEL O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

WILLIAM B. 
Évaluation :
1

This place was close during business hour. When I called it said to call another number. When I did no one answer. Let the equipment in from. Overall my experience with Uhaul was very bad. I will not use this company any more.

SANDRA O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Loi N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

William M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Colette O. 
Évaluation :
5

There was a medical emergency with the owner's main employee so they were a little backed up. I completely understand the situation and they were doing a great job taking care of the business and customers given the situation. I hope all is well soon for them! I know I'll be moving again one more time, I will use UHaul again.

Lucas B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

JAIME L. 
Évaluation :
3

When I picked up the trailer it was missing a lugnut. When I brought to the attention of the owner he said to call the “800.” I went back to the original location, down the road, and Kelly called the field person, James, and THEY took care of me. They came to my location and put a lug on. Thank you to those two folks!!!

John H. 
Évaluation :
5

Great service Super gentleman. Thanks David Dillon

DAVID D. 
Évaluation :
2

The elderly man (80-plus)working there was rude to others customers To slow and seemed to not be able to see or hear and work the computer. I was not asked about insurance the cost was added automatic. When asked about this person wanted to argue about it.

TERESA J. 
Évaluation :
3

I had to go to 4 sites before I could drop off the trailer. Also I ordered supplies for my move and I got the straps after the move. The blankets and the furniture blankets did not arrive. I paid for these items and did not get them.

James T. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

MILTON G. 
Évaluation :
3

The vehicle itself was clean but the transmission kicking in hard or something (no mechanical experience) while driving make me very uneasy, like the truck is going to leave me stock at any time. Very uncomfortable feeling.

miquel C. 
Évaluation :
1

The gentlemen lied and said he couldn't find my reservation. He tried creating me a new one and charged me double. Once I saw the charges, I refused to proceed until he found my reservation that I did an my online check in. I was there for almost three hours between waiting and his checking process. This place is probably charging extra from all the customers that due not pay attention. They told me the extra charges were a deposit and the. When I asked what the final charge would be, he told me he couldn't tell me until I returned the equipment. Once he found my reservation, all that changed. No deposit and the charge was what I expected.

Thomas W. 
Évaluation :
3

Improve your maintenance. One tow dolly had a tire so worn the cords were showing. The next tow dolly I used, a tail light fell off half way through my trip.

David M. 
Évaluation :
2

Address is wrong. Location is in Lake Alfred not Haines City. There is an exact address match in Haines City that is 8 miles away from this location which has nothing to do with this location and caused hours of confusion when trying to return equipment after hours.

JUSTIN P. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

James E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELVYS S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

philip G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Philip G. 
Évaluation :
3

The address was wrong on the paperwork so it made it twice as long to find. The employee did not have enough help to offer assistance. He said we had to wait outside (FL heat mind you) since he had one person in there and he was having computer issues. We were not going to wait so we just left it with him and left.

Bhrett H. 
Évaluation :
1

I was supposed to drive the vehicle to the first location that I was a sign but the person when I called them will very rude I appreciate that James call me and sit meal with an old guy location besides that he couldn't hear me when I talk to him

DIANA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YAJAIRA T. 
Évaluation :
2

There was only one person working and he was extremely grumpy, luckily I was able to do the checkout thru the app and only thing I had to do was return the keys to grumpy man.

Alberto T. 
Évaluation :
1

Employee didn't help in anyway. I asked for guidance how to remove the straps. We had to park the trailer in a thighs spot. Despite of having lots of space in a dirt parking area, he didn't let us park inside and made us park in the shoulder of a very busy highway. Another customers who dropped a trailer and truck was very upset and said never again

Luis Q. 
Évaluation :
1

A nightmare and rude treatment. I will never use any Uhaul service or equipment. I heard the same from another customer who was returning a van

Luis Q. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

DAVID G. 
Évaluation :
4

Better signage. Was a little hard to find.

Jacquelyn S. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Dolony E. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Sarah F. 
Évaluation :
1

This was the drop off site for trailer. When I traveled there in heavy traffic and also not knowing area. The person there said he is not taking anymore trailers that I have to another drop off site.

MIKE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jorge R. 
Évaluation :
4

Tell customers who are renting for less than a day where to park their cars so they are not in the way.

KERRY C. 
Évaluation :
1

Absolutely the worst customer service I have ever experienced anywhere. They actually told me after being there for over 30 minutes that “if I was in a hurry that I was in the wrong place.” The whole process took over an hour and half. I almost missed my appointment to pick up my furniture. Next time I need a truck or trailer I plan on looking at other rental companies.

ALICIA D. 
Évaluation :
1

When I go there and the man had a very arrogant attitude and he told me that I need to wait and I waiting amost 2 hours and he did not offer to help me about nothing or about my problem and I had to call customer service to give me another car. Terrible service!

Yadiel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Elizabeth L. 
Évaluation :
5

Super nice people! I will be back again.

Nicholas W. 
Évaluation :
3

Very old man took a long time even responding to us being there . Could have cared less we were even there

Brandy L. 
Évaluation :
5

Double D treated me professional and respectable and gave me the right equipment to use thank you double D

CARLOS R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James B. 
Évaluation :
1

The gentleman is to old couldn't hardly walk to do what is suppose to be done when getting a uhaul and when bringing it back the truck was dirty my husband and I had uhaul in ohio and this gentleman doesn't do what is required and very rude

darlene G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Carlos G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

juanita M. 
Évaluation :
3

No idea

Abram N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Carl S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda B. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Charlotte C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mayra L. 
Évaluation :
5

Très bien

MICHAEL ROSS M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GARY B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miranda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

daniel E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Miguel R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Abdullah L. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Leslie L. 
Évaluation :
3

Provide faster service. I was there for 45 minutes trying to get my reservation that was made online.

Javid W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Wayne C. 
Évaluation :
1

The real location is different that you gave me

Elieser M. 
Évaluation :
1

Quite honestly, this location was hard to find, and the Gentleman that waited on us was to put it mildly, beyond retirement years and no business even working. He could barely walk and simply was NOT polite or helpful. Just horrible location and service. Go somewhere else.

Byron W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICIA S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Glenda B. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David L. 
Évaluation :
1

You can not have an employee sick first, second employee with around 80 years old man can not do the best customer services for your company, and third I am still waiting for my claim number 401712781 any one contact me yet

Hector R. 
Évaluation :
2

Location was supposed to open at 12pm, at 1206pm I decided to call number in which I received and answer and was told they'll be there in 10mins and hung up on me. He arrived bout 8-10mins later. He wasn't the nicest person when he did arrive and took his time getting me signed in. I left with rental about 1235pm

Sabrina B. 
Évaluation :
1

We got here 15 minutes before our appointment yet waited over an hour for the employee to help one single customer. He was also very rude to the customers who were calling him as he began snapping on them. Also he was not technologically comprehensive. I paid ahead of time online and uploaded my drivers license to shorten the check in time yet he still asked for the license again and made me go to the truck alone to check for the key yet the key was 3 feet directly behind him. This was an AWFUL experience and the fact that there were no U-Hauls 20 miles of where I originally booked mine and had to drive to the outskirts or Orlando to receive awful service is disrespectful. I will never get another U-Haul again I've never had such an awful experience before.

Allison K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

James S. 
Évaluation :
5

Great people helpful and friendly, and will go out of there way to make sure you are satisfied with your rental.

Darian D. 
Évaluation :
1

The location is in lake Alfred not Haines city. I finally found the location by driving to one I seen open that was about 5 miles away. When i finally arrived he was just opening and he was pulling the trucks in the yard and checking the lock box. We went inside to do the paperwork and when he gave me the keys the truck WAS NOT CLEANED FROM THE PREVIOUS PEOPLE. I WAS VERY UNHAPPINESS WITH THAT. I WOULD LET THEM KNOW THAT THEY WOULD HAVE TO MAKE SURE THEY BRING DISINFECTANT WITH THEM.

Samatha B. 
Évaluation :
2

Le client n'a pas laissé de commentaire.

emond D. 
Évaluation :
4

No fault to the location. The truck was roach infested inside. I had take out for the movers. I left the takeout bag for 30-45 minutes. On opening the bag it had several medium size roaches in it. I had also a small box I carried inside the house and discovered around 20 roaches in it. Now I need to call an exterminator.

Roy H. 
Évaluation :
1

Was locked up soiled and no answer on the phone only leave a message, which I did. Dropped off carrier at 17/92 on the 17th and the man was helpful. I would recommend this place.

Bernard P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Errol M. 
Évaluation :
3

Inform your customers that if they drop off equipment after hours they're going to be charged 20 $I was never told that I would be penalized for dropping off something early I have used Uhaul a few times and everytime I feel like it cost a little more than you think

James P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Karen S. 
Évaluation :
2

office was dirty and clerk did not wear his mask but sign said service declined if the customer doesn't wear mask, never received last bill,

Judy J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Robert R. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Rodney W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

RICHARDJAY C. 
Évaluation :
5

Awesome people at that location with a home type feel. Ms.Debbie is a pleasant and patient person. She's Awesome and takes the time to get things done right for you. I highly recommend this location.

Raja J. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

NIKOLAOS G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah H. 
Non les évaluations ont été soumises pour cet établissement.

Services supplémentaires à cet emplacement

  • Icône de camion de déménagement
    Camions de déménagement

    Nous avons la plus grande sélection de camions neufs!

  • Icône de remorque
    Remorques et remorquage

    Nos remorques fermées et ouvertes sont offertes à partir de 14,95 $!

  • Icône de conteneur de U-Box
    Conteneurs U-Box®

    Nous expédions à l'autre bout de la ville et à l'autre bout du monde!

  • Truck Sales Icon
    Trucks for Sale

    We have the largest selection in the industry!

Retour
Haut de la page