They were quick and easy to work with.
allison V.
Customer Reviews for Double L Auto Care
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher
Nice people friendly and helpful.
ALICE M.Just confused on billing after truck returned
Steven D.The attendant was very helpful.
JEAN O.No cell service in the area which made self check-in really difficult.
William M.Didn't get the email explaining that I had to take pictures upon return until I got home, so had to drive back over. Not a big deal but the emails should come faster.
Brandon M.Don't change
Monty R.great pick up/dropoff and quick and clean
Patrick A.No comment
Cecil T.Wasn't open for drop off. Trying to charge for an extra day.
Russell R.There was no one available by phone or at the location to deal directly with.
Carla A.Check engine light was on. My reservation was messed up and I was 3 hours late and had to pay $199 after paying the $143 to rent the truck. Not happy at all! I called before I was late and the lady told me it was $40. Instead of. 79 cents extra a mile I was charged $1 extra a mile. I was supposed to get 30 miles with my rental and that didn't seem to happen.
Martha M.Service was excellent! Very easy to reserve and return
John W.They are great They went out of there way to help us Great place
Michael J.This was a secondary location. The original location I picked and U-Haul assigned did not have the truck. This happens all the time with U-Haul everytime I rent from you.
Michael S.N/a
Della P.Double L fixed me up with a car tow dolly. Good folks. I'd go there again.
Frank M.Reduce rates
tom B.We ordered a 10 ft truck. The night before got a call that we had to go to a different location (Double LL Auto) to get it. Got there and they did not have the truck, so the guy hooked us up with the 20 footer. Way to big, but he was so nice and helpful we took the truck. Uhaul is a Umess! This was out last move with you and we are happy for that!
Walter R.No one there at 4 pm. When I called I got answering machine and mailbox was full.
David S.The gentleman that helped me went above & beyond to help me. The Uhaul system was down but he was able to accommodate my needs by calling another dealer & setting up my rental. He even stayed after closing time on a Saturday to get me on the road. Many thanks!
David D.Nothing at all overall great service and awesome team
Justin K.i was charged more than i was orginally told alot more i couls have just used my truck and bought gas and saved money
Christina B.The Porterfield Hwy team were very accommodating and helpful. I do want to register a complaint with the Damascus VA U-Haul site. Our original reservation was to pick up a trailer by 3 Pm on Sat, Dec 4. We arrived around 1.30. No one was there. We called the local number and the person said he closed early that day, was very rude, and hung up on us. We did not get any notification from UHaul or the Damascus site that we needed to be there earlier, or to detour to another location. We did contact the central office and were redirected to Porterfield Hwy, where the service was excellent.
Tim F.