Scottie was a great help and so kind to me. I used this facility for almost 4 years and never had any issues. Thank you for all your help and service!!Jennifer S. | Expérience générale
Customer Reviews for Double Springs Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Fayetteville, AR 72704
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun - dim : 9h am à 6h pm
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Amber T.
Le client n'a pas laissé de commentaire.Justin S.
Le client n'a pas laissé de commentaire.Taylor S.
Scotty took care of us! Had us on the road in no time!KEVIN C.
Equipment was well maintained but cab of truck was kinda grubby. Weird sticky spots in the cup holder, kinda smelly. The worst part was despite having made a reservation months in advance and confirming with our preferred pickup location in our town earlier this week, 2 days before the move Uhaul changed our pickup location to one like 30 miles away. Because of this we were not able to tow our car as we'd planned, and it made for a more difficult trip. However, the pickup location on Double Springs Rd was itself very clean and inviting and the staff there was excellent.Vera B.
Jack was very helpful with our check in and new unit rental. The unit had some insulation damage, but he was on top of getting it repaired promptly so that we could unload the truck and avoid additional fees. The only thing I wish was different, was that this location would honor the free month of storage with a one-way truck rental. I've now missed out on 4 free months.PATRICIA M.
Le client n'a pas laissé de commentaire.Toni G.
Le client n'a pas laissé de commentaire.Hannah L.
Update what Uhaul business are currentShannon C.
Customer should be treated with respect.Laura M.
Trailer was not tightened down properly. It couldn't be because it was on a slant. I asked the employee if he was done and he said yes. I pulled the trailer up to the main road, hopped out and tightened it down the rest of the way. Could have been a huge mistake and caused injuries. I'm all about being forgiving about mistakes but that could kill someone.Kyler L.
Le client n'a pas laissé de commentaire.JONATHAN M.
We used it for about 6 months and the staff was very friendly and easy to do business with. They kept long office hours and are just good people. Will use them again next year when I need a unit. Place is kept nice. I would reccomend them.Marty E. | Expérience générale
Le client n'a pas laissé de commentaire.JENNIFER T.
Get a trailer that can fold down the ramp/tailgate while the trailer is empty. Saves resistance/gasWilliam B.
Le client n'a pas laissé de commentaire.SCOTTIE T.
Le client n'a pas laissé de commentaire.Zachary N.
Le client n'a pas laissé de commentaire.ANDREW S.
The attendant attached the U-haul trailer to our vehicle. The trailer was not properly connected and the trailer came off the ball of the hitch after we drove approximately 12 miles after leaving the rental pick up location.Jeanna P.
Le client n'a pas laissé de commentaire.Billy L.
Le client n'a pas laissé de commentaire.Darrin S.
A bit difficult to find as the location is in the.middle of residential neighborhoods. But access is easy and parking the trailer to drop off was straightforward.Michael S.
Le client n'a pas laissé de commentaire.Allyce C.
Le client n'a pas laissé de commentaire.SUSAN M.
Scottie is awesome!Jacci P.
Le client n'a pas laissé de commentaire.aspen J.
Excellent. They even drove the car on the transport for me. Hooked everything up.Andrew B.
Did not have the 10' truck I had reserved. The guarantee was useless and I did not want to have to drive the larger truck but had no choice. The manager did call me and give me a heads up, which was nice of him.Kevin M.
I have used Double Springs Storage several times, and, I'm always impressed. They aren't just a business, they are like friends that have your back. Never any hassles. In fact, they go the extra mile to make your storage or move hassle-free.Cynthia D. | Expérience générale
Great service. They helped me hook and unhook the trailer. Very professional.daniel S.
Le client n'a pas laissé de commentaire.JACQUELINE S.
Le client n'a pas laissé de commentaire.Angela G.
Le client n'a pas laissé de commentaire.Shelly F.
Le client n'a pas laissé de commentaire.dawn D.
Good experience, I'll be backAndrew H.
Le client n'a pas laissé de commentaire.Phillip S.
Le client n'a pas laissé de commentaire.Bruce M.
Le client n'a pas laissé de commentaire.Jay C.
Le client n'a pas laissé de commentaire.Charlie W.
Le client n'a pas laissé de commentaire.JOHN F.
Took 2 hours past our reservation to get the truck. The location didn't even have our reservation nor had any clue to my information regarding reserving a truck. We loaded the truck then came back for the auto trailer but it wasn't ready. Took awhile to get it hooked up and ready to go. Went to load the truck on the next day and the tire rope/ratchet had been cut so didn't fit the tire. Tried calling and getting a new trailer but they insisted on sending a technician. However it was taking over 2 hours to get there. We got no call back from anyone regarding this issue so we purchased our own strap. All of these delays caused us to be extremely late to our destination and miss our Memorial Day. We also both work so we didn't get in til super late in the evening. We hired friends and people to help move but the delay caused them to wait longer and some had to leave so we had little help moving. Really really disappointed with the Uhaul experience.Jesse R.
Le client n'a pas laissé de commentaire.Charles P.
Le client n'a pas laissé de commentaire.WILLIAM P.
Why UHAUL had me drive 30 miles to drop off the truck blows my mind. I had a uhaul drop off location 2 miles from my final destination. That puts unneeded miles on your truck and the safety of the renter at risk. Why would you make me do this is the question I would like answered. I was alloted 30 miles on my move but had to drive 30+ to drop it off and then you want to charge me extra. Also there was no appliance dolly in truck when I got it. But was charged for it.Patrick E.
Very cooperative and ready to serve. Great place to tent a uhaul.Jennings C.
Always a pleasure to work with Double Springs :)Eliese F.
Le client n'a pas laissé de commentaire.Logan S.
Le client n'a pas laissé de commentaire.BRADLEY N.
Le client n'a pas laissé de commentaire.Rachel F.
Phenomenal customer service. I had some run ins with other uhaul locations in other cities on this day, and it just was great to find a really professional uhaul location. Superb experience.Jonathan T.
Le client n'a pas laissé de commentaire.Audrea M.
Le client n'a pas laissé de commentaire.WAYNE A.
Le client n'a pas laissé de commentaire.TRACY E.
I received excellent customer service! I'm very satisfied!Mabel M.
Le client n'a pas laissé de commentaire.DEBBIE S. | Expérience générale
Le client n'a pas laissé de commentaire.William B.
The truck just needed a little cleaning on the interior. While I could excuse the dried muddy shoe print (it has been quite rainy), the broken glass shards in the floorboard was a safety hazard. Most people would wear sensible shoes while operating such a large vehicle that is specifically made to transport more mass or weight than the renter's personal vehicle is capable of handling, but there is always the small percentage of people who only wear sandals. Otherwise, the truck was reliable and did what I rented it for.TODD H.
Le client n'a pas laissé de commentaire.Marcus L.
Nothing it was all greatJoyce D.
Le client n'a pas laissé de commentaire.Olivia C.
Great customer service and friendlyBret C.
Great locationJohn M.
It was quick and easy to reserve, pick up, pay for and return the uhaul and equipment. Would definitely recommend to anyone.Stephanie C.
Le client n'a pas laissé de commentaire.PJ S.
I used this location before for a move. The owners were pleasant. This time this location had an individual without a personality. I reserved a truck online. When I arrived my order was not ready. The individual had to open other trucks looking for blankets. Finally found enough and I got to leave. My wife called the location a few days later to order a second truck and no one would answer the phone. We drove to the location and there was the same individual sitting there at the front desk by the phone. My wife said she tried calling and the response she got was he was doing something and saw that she did. Okay, why didn't he call back?!?!?! Why have an answer machine? We kept the trucks for extra days. When my wife spoke to the same individual on returning them this guy offered a discount of taking one day off the total. Didn't ask for it, he offered it. Well guess what, that didn't happen. I'm not surprised. This individual had little personality when it came to customer service. I definitely did not feel my business was wanted. I felt I inconvenienced him. No small talk, no conversation other than sign this and make sure you fill it up or it's a 60 $charge. I will not use this location again.GREG S.
Le client n'a pas laissé de commentaire.Serina T. | Expérience générale
Le client n'a pas laissé de commentaire.Melba C.
Le client n'a pas laissé de commentaire.RAYSHUAN V.
Great customer service!Tyler B.
Drop off went smoothly. Friendly staffERIC D.
I did have to sweep the truck out before I started but that's no big deal. I should have swept it out after I finished but forgot to bring a broom. The truck was bigger than we wanted but I am soooo glad it was. The smaller one would not have done at all. Overall a great experience.Robert B.
Nothing everything was good. ThanksLatrisa M.
Needed the unit for a short duration. The process was smooth moving in and moving out. I have zero complaints and would recommend to anyone.Christian L. | Expérience générale
Great customer service!Tommie S.
The climate controlled units are the way to go for long term storage. After 2 years, all books, fabric, photos, etc. were in tip-top shape. My only issue was that the interior lighting was motion activated & left you in total darkness when trying to sort things in the unit until you could grope your way to the hall & flail your arms. The only solution was to prop open the exterior door.SUSAN H. | Expérience générale
Very professional and friendly.Elect Holly H.
I have used Double Springs U-Haul before and, as always, they are very friendly, helpful, professional. The office is always neat and clean and they always have the dollies and trucks we need. Covid safety was in practice, and we felt safe going into the office. When we brought the truck back, they came outside to us and finalized the paperwork in just a few minutes. Je les recommande fortement.Cynthia D.
Le client n'a pas laissé de commentaire.Elaine R.
Le client n'a pas laissé de commentaire.Theresa O.
Explain more about fuelJERMAINE J.
We were way overcharged. We had the truck for 24hours, and used less than the allotted 87 miles. We returned with more gas than when we got the truck. The billing is a mess, and very unclear what and why we were being charged more. Would not recommend Uhaul in the future. Cheaper to find someone with a truck and trailer.Robert B.
Le client n'a pas laissé de commentaire.DEBORAH N.
Wear a mask!lauren R.
Le client n'a pas laissé de commentaire.SCOTTIE T.
Excellent customer service! Seth is always friendly and helpful. We have been using Double Springs for over a year and would highly recommend storage units and uhaul services from them.Colleen S.
Le client n'a pas laissé de commentaire.Anita L.
The staff member had a very poor attitude. I did not feel welcome.GENE P.
Le client n'a pas laissé de commentaire.RITA D.
Update your system to show which locations have closed so people don't drive to multiple locations just to find out it's out of business.Allison R.
Le client n'a pas laissé de commentaire.Michael C.
I was charged on the day of for a dolley and furniture pads. When I made the reservations these were declined as my choices. The agent said they had been on my reservation and I had to take them as they were already paid for. Again, I had declined these options. Upon review of my charges, i noticed these were charged separately and two additional charges aside from the expected and reserved costs. I am extremely unhappy about the fact that I was told that I had done this when Ireserved the truck when, in fact, the agent Seth, took it upon himself to do this.Angela G.
Le client n'a pas laissé de commentaire.daniel R.
everything was great Seth was a very caring person and did help with everythingRodney D.
Great experience overallJoe C.
Le client n'a pas laissé de commentaire.Jessica C.
Scotty was great! He went over the truck with great detail and left us feeling confident in our ability to handle the truck on trip to Little Rock. Thumbs up!!!David L.
The employee at the Double Springs location was friendly and efficient as several customers were making returns in rapid succession.BRIGITTER H.
Le client n'a pas laissé de commentaire.Jack K.
Le client n'a pas laissé de commentaire.Blair H.
Le client n'a pas laissé de commentaire.Elizabeth D.
The guy working the location was very helpful !!Charles B.
We reserved the trailer for Saturday, but ended up needing it Friday afternoon instead. The store allowed us to pick up the trailer a day early so we could finish the job early. The owner was very flexible on returning the trailer as well. Great experience overall!!LOU H.
Again Our plan to use the U-Haul app didn't work. But we did meet the nice manager and got our business taken care of. This was an excellent location.Misty G.
Friendly service! Always a pleasant experience! Best uhaul company in NWA!Colleen S.
Le client n'a pas laissé de commentaire.SARAH W.