Customer Reviews for Double Springs Storage
(U-Haul Neighborhood Dealer)

1 019 évaluations

406 N Double Springs Rd   Fayetteville, AR 72704

(479) 443-7522

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm

Services dans cet établissement :

Pour nous contacter

(479) 443-7522

406 N Double Springs Rd
Fayetteville, AR 72704

Services dans cet établissement :

Heures d'ouverture de l'établissement

  • Lun - dim : 9h am à 6h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Évaluation :
5

Problems with the app, but that wasn't the fault of the dealer. He was very cordial and apologetic for the electronic problems.

Patrick G. 
Évaluation :
1

This was not me, someone is using my identity

Ben M. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Alex S. 
Évaluation :
5

The guy at the front was personable and efficient.

Michael R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BRIAN H. 
Évaluation :
5

Mice/rats got into mattress/sofa pillows/upholstery Ruined them. Rodent urine smell on everything they didn't eat up

Steven J.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Shanon F. 
Évaluation :
5

I have used this facility multiple times. It was great, the staff friendly, and was easy to use. Would use it again.

Paul T.  |  Expérience générale 
Évaluation :
5

Friendly and knowledgeable. Truck was at this location and didn't try to send me somewhere else to pickup

kevin E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Allison T.  |  Expérience générale 
Évaluation :
5

Been using this service for years I love it

Erica S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lisa L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Catherine M. 
Évaluation :
5

Make sure agents are completing thorough walk arounds and notating mileage and fuel upon return. I had to ask the agent if we were going to complete the check in. This step can avoid any disputes and unsatisfied customers in the future.

Travis H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ken J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amie S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Angela F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Melissa E. 
Évaluation :
1

Worst Customer service experience in the last 10 years. I am not rating this location but the Uhaul experience. I booked the reservation a month ahead of time at Johnsons Hardware n Fayetteville, AR. I even confirmed the reservation the Wednesday before my rental. Without notice not only did the reservation location change (across town) but the date was pushed out a day and the time was changed as well. The new date and time did not allow me enough time to vacate the current residence in time without incurring a substantial fine. End result, I had to move items 4 additional times in order to avoid a fine. Not sure as a customer what I did wrong to get treated so poorly. What I am trying to understand is the Johnson location when I got there had plenty of Uhaul's the size I reserved. What that is telling me everyone of those trucks were reserved over a month ahead of time. Hmmm, that doesn't pass the smell test. I plan on reposting this on every social media site I own so to push others not to use Uhaul. I would like to say the Double Springs Location was up front an honest with me once I found them and my reservation had been transferred over to them.

David B. 
Évaluation :
5

Scotty and Jack do a great job!

Curtis L.  |  Expérience générale 
Évaluation :
5

Scott was always helpful and so was the other guy sorry can not remember his name

DEBRA R.  |  Expérience générale 
Évaluation :
4

Le client n'a pas laissé de commentaire.

JAMES B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jack A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kelly N. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kristi T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

BILLY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Shreyash G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Richard W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

LATOYA H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Andy D. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Mark T. 
Évaluation :
2

The truck was the worst-maintained uhaul we've ever had. The steering was loose and not responsive and felt unsafe. I would not have driven this truck on the highway. Also, I did not receive the blankets for packing and unreported this when I returned the truck the agent indicated he would ensure I wasn't charged for the blankets but the final invoice which reflected mileage still included the $10 charge for blankets.

Michael C. 
Évaluation :
5

Very easy return process

Chris G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Taylor E. 
Évaluation :
5

The reservation on Uhaul website and app were a nightmare. It took me more than 30 minutes to get my reservation complete. It was very disappointing! The online reservation process was a breeze in the past. but it is horrible now.

Aik Jong T. 
Évaluation :
5

Scotty provided an excellent customer service !

Noverson V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARK H.  |  Expérience générale 
Évaluation :
5

Safety of one's stored possessions and 24-hour accessibility are the two key elements for having a successful storage experience. Double Springs excelled. I could not be more pleased and highly recommend this facility!

Craig M.  |  Expérience générale 
Évaluation :
5

Roads around the storage facility usually had low spots that held water. Protective posts were out of the ground and laying on the ground. However, the storage units themselves were clean, maintained and well lit inside climate control. Security lighting outside the facility needed improvement. A fair amount of those lights were not functional when accessing units at night. However, I never had any issues with the gate and the facility seemed secure.

Matt P.  |  Expérience générale 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Julian P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

ALAN B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Deborah C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Tiffany B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ronalldo C. 
Évaluation :
4

The appliance dollies were damage/bended. Also the furniture blankets didn't have 6 in each. I was short on both bundles that were given to me.

Domingo R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PATRICK A. 
Évaluation :
3

The inside of the van looked like it hadn't been cleaned since the last renter. Still cleaner than my kids keep my car, but not what I expect when I pay to use something. Still needed it. Still rented it. Met my needs. But it was dirty.

KRISTIN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JEFF K. 
Évaluation :
4

The truck smelled like an ash tray. I got anothrr from the Springdale office

Philip G. 
Évaluation :
5

The gentlemen that helped us out was a great help and oh so friendly! I will be using this place for my next U-Haul rental for sure and will recommend it to all my friends and family!

Christina H. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

David R. 
Évaluation :
5

Agents are very friendly and knowledgeable and explained all paper work. The rental and return is very quick and easy

kevin E. 
Évaluation :
4

Some issues with the upfront message that I started with a full tank. The gas was maybe at 7/8's. I put in $21 - 5 gallons when I only traveled 20 miles. I believe your small rental trucks get better than 5 miles per gallon. I believe I should be credited $10 back to my account. Tom Mertensotto 18 Cargill Lane Bella Vista,AR 72715 443-614-4137

Tom M. 
Évaluation :
5

So helpful in getting a truck for flooding of student housing. Easy pickup and drop off.

Laurell P. 
Évaluation :
5

They looked in the truck and were shocked as well as the car trailer

Michael G. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Rose B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Eric C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MIchelle V. 
Évaluation :
5

This webiste is easy to navigate & look for what you need exactly. Staff was nice

Katie D. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Steve M. 
Évaluation :
1

Le client n'a pas laissé de commentaire.

Michael S. 
Évaluation :
4

No comment

Larry M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Great service !

DAN W. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Haliee F. 
Évaluation :
5

I wish I had known about this location sooner. The gentleman that helped me was extremely friendly and very courteous. Other customer service outlets can learn a thing or two from him.

Steven S. 
Évaluation :
3

Compensate when you have to drive 30 miles to get equipment

TAMMY W. 
Évaluation :
5

Nothing! You guys were absolute angels thank you 🙏🏼

Lacey E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Matthew M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

CHARLES R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Israel S. 
Évaluation :
5

Scotty is awesome!

Marla H. 
Évaluation :
5

Perfect U-Haul facility. The owner and staff are extremely knowledgeable and helpful. Use this facility often and are so pleased they are close!

JANELLE S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Larry S. 
Évaluation :
5

Friendly staff, he came out hooked up the trailer, checked all the wiring and lights (safety check). Fast no wait in line same when I dropped it off.

TOMMIE F. 
Évaluation :
5

Clean and convenient. No worries of heat and cold in our climate controlled units. We have used this facility a couple of times and would recommend it to anyone who needs storage.

SHIRLEY P.  |  Expérience générale 
Évaluation :
1

I chose not to pay for the Safe Move coverage and yet I was charged for it anyway. As soon as I noticed it, I was still at the facility and I went and told the man on duty. He assured me he would have it taken off. It is still charged on my bank account. It is a $15,4 difference with tax and the charge. I have called and left messages but not heard back.

Josh F. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Bennett W. 
Évaluation :
5

I have used this location in the past and they are always very helpful and kind. Great customer service!!!

Katrina R. 
Évaluation :
5

My family and I did not appreciate all the insulting political signs on the property, I'll never do business with any of you again.

Thomas P.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

REBECCA P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

YULIYA C. 
Évaluation :
3

The side mirror was broken and impaired rear vision. The wrong drop-off location was entered in the contract so I had to call and make arrangements to drop off at right location.

JUDY C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Paul A. 
Évaluation :
5

Really great experience with our unit for long period, friendly staff. We got a uhual trailer once to move a few things went great. Then when we just moved out a uhual truck. Very nice management.

Sergio H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MICAH G. 
Évaluation :
4

Very friendly and attentive! Provided service in a professional manner and I would highly recommend this location for you U-Haul needs.

Carlos V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kevin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GAIL T. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Murray B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Debbie M.  |  Expérience générale 
Évaluation :
5

Scott and the young fella I believe Zack were very helpful totally recommend double Springs U-Haul thank you for all your help….✌️😎🌺Anita Benavides

ANITA B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Barbara S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Derek S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

KELLIEA F. 
Évaluation :
5

We will always use Double Springs Storage after our positive experience!

Ernest J. 
Évaluation :
1

I was totally screwed on this rental and I am having a lawyer look into the matter 863 was crazy for a 15 ft truck and a car tow ..

Shirley A. 
Évaluation :
5

ya did great

Mark P. 
Évaluation :
5

Great facility. Can not say enough about the owners. Rented a U Haul also from here and they went above and beyond with the experience. If i need a storage unit in the future ( Hope not cause we're done building & Moving LOL ) But would deff. return. many Thx Thomas Carney

Thomas C.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

MARY S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Benjamin H.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

AKSHAY N. 
Évaluation :
5

Great experience. Scotty anticipated our needs and was very helpful. He was very professional and easy to work with. Our company will use them again.

Gary G.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Lynn T. 
Évaluation :
5

I have had my storage unit at Double Springs Storage for a little over 10 years and have had nothing but the best experience with them. It is well secured and the staff is great. I would recommend them to anyone needing storage.

SHARON R.  |  Expérience générale 
Évaluation :
5

This location is always the best to deal with I have used them for years I won't go anywhere else Thanks Scotty Rachel Neugin

RACHEL N. 
Évaluation :
5

Scottie was a great help and so kind to me. I used this facility for almost 4 years and never had any issues. Thank you for all your help and service!!

Jennifer S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Amber T. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Justin S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Taylor S. 
Évaluation :
5

Scotty took care of us! Had us on the road in no time!

KEVIN C. 
Évaluation :
5

Equipment was well maintained but cab of truck was kinda grubby. Weird sticky spots in the cup holder, kinda smelly. The worst part was despite having made a reservation months in advance and confirming with our preferred pickup location in our town earlier this week, 2 days before the move Uhaul changed our pickup location to one like 30 miles away. Because of this we were not able to tow our car as we'd planned, and it made for a more difficult trip. However, the pickup location on Double Springs Rd was itself very clean and inviting and the staff there was excellent.

Vera B. 
Évaluation :
5

Jack was very helpful with our check in and new unit rental. The unit had some insulation damage, but he was on top of getting it repaired promptly so that we could unload the truck and avoid additional fees. The only thing I wish was different, was that this location would honor the free month of storage with a one-way truck rental. I've now missed out on 4 free months.

PATRICIA M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Toni G. 
Évaluation :
3

Le client n'a pas laissé de commentaire.

Hannah L. 
Évaluation :
1

Update what Uhaul business are current

Shannon C. 
Évaluation :
4

Customer should be treated with respect.

Laura M. 
Évaluation :
5

We used it for about 6 months and the staff was very friendly and easy to do business with. They kept long office hours and are just good people. Will use them again next year when I need a unit. Place is kept nice. I would reccomend them.

Marty E.  |  Expérience générale 
Évaluation :
5

I have used Double Springs Storage several times, and, I'm always impressed. They aren't just a business, they are like friends that have your back. Never any hassles. In fact, they go the extra mile to make your storage or move hassle-free.

Cynthia D.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

DEBBIE S.  |  Expérience générale 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Serina T.  |  Expérience générale 
Évaluation :
5

Needed the unit for a short duration. The process was smooth moving in and moving out. I have zero complaints and would recommend to anyone.

Christian L.  |  Expérience générale 
Évaluation :
5

The climate controlled units are the way to go for long term storage. After 2 years, all books, fabric, photos, etc. were in tip-top shape. My only issue was that the interior lighting was motion activated & left you in total darkness when trying to sort things in the unit until you could grope your way to the hall & flail your arms. The only solution was to prop open the exterior door.

SUSAN H.  |  Expérience générale 
Évaluation :
5

clean, easy access. staff is very helpful with both storage and uhaul solutions.

WAYNE T.  |  Expérience générale 
Évaluation :
5

Great location. The manager, Scottie, was always available for questions and suggestions. Excellent service à la clientèle.

Fran S.  |  Expérience générale 
Évaluation :
5

Both move-in and move-out were great! The staff worked with me on my move out date which was super helpful! Fortement recommandé!

Bailey H.  |  Expérience générale 
Évaluation :
5

This was our second time using this facility. We will definitely use them again.

MISTI S.  |  Expérience générale 
Évaluation :
5

Excellent facilities and staff!

susan b.  |  Expérience générale 
Évaluation :
4

Great place

Benessa Y.  |  Expérience générale 
Évaluation :
5

Scotty the facility manager, was always friendly and accommodating of our needs. He clearly explained everything to us. He kept the place clean and secure.

DAIVD M.  |  Expérience générale 
Évaluation :
1

Free month rental was not for this location. Associate said it happens all the time. Uhaul should update the site or talk to storage facility about how it works. Very inconvenient for us!!

Privacy R.  |  Premières impressions 
Évaluation :
5

Great location - the staff is friendly and helpful!

Privacy R.  |  Premières impressions 
Évaluation :
2

The guy at the front desk was nice and easy to work with when the space was smaller than expected, but we switched to a bigger unit easily. The climate controlled unit felt mostly like outside.

Privacy R.  |  Premières impressions 
Non les évaluations ont été soumises pour cet établissement.

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