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BRETT K
Customer Reviews for Double Springs Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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JOSEPH CThe inside of trailer was dirty had mud in floor
LARRY SQuick. Easy return. Friendly staff.
James LDavid and Jsmes did great job to meet our needs. Great Customer Service and a joy to work with!
KENT BGreat Service!!!!!
JAMES WFolks at the location in Fayetteville were kind enough to, friendly, and very helpful. It was a great experience and you should be proud of how well they represented your organization. Wonderful experience from my viewpoint. Merci!
GLEN FI gave used this site several times and they are always great!
LEE FDan was really good make sure everything was in excellent condition before I drove off
HECTOR VDavid was accommodating, courteous, and professional! I will be back to this U-Haul location for further needs!
LEOTA WI have no complaints. The property is clean and well lit outside. The units are always clean and well taken care of, no bugs. I only have amazing things to say about the guys that work here, they are amazing.
AMBER SThis is the friendliest U-Haul dealership I've ever used (thank you). They went above and beyond not only opening the gate upon arrival but delivered world class customer service. The grounds are also clean and well maintained.
BRIAN WTh double springs location is always an awesome experience. Dave is the manager there and goes above and beyond to make sure everything is perfect!
DAVID CDon't cancel a before hours pickup before the pickup location opens just because the customer is late. I had to wait an hour until the place opened.
Morgan HEverything was perfect
BRANDON KDude with the long hair was awesome! Super relatable when talking to customers and very chipper! He had an upbeat personality and was very polite and kind. Awesome job! Keep it up!
Nancy SDavid provides excellent service. Facility is well maintained and organized.
DANIEL PVery helpful at drop off. Top Tier 💯
STEPHEN BNothing! We live in Siloam Springs and tried to rent from both places here with no luck. The weren't very friendly either. But the young man at Double Springs in Fayetteville was a breath of fresh air. Very friendly and accommodating!!!
Alice MExcellent experience at this location.
Cheryl PAlways a great location
BOBBY NVery professional, understanding helpful, and timely on equipment return.
Stephen RIn today's world, customer service is not high on the priority list. I'm old school, as well as a sales person and to me it #1 on my list! I was so impressed with this experience. First I called the facility closest to me and the man who answered did not have what I was asking for but VOLUNTEERED to find it for me! I was very impressed and thankful for his help. Than when I picked up the van the next morning David was awesome! Friendly, knowledgeable If I was hiring I would have tried to recruit him! Merci
Jackie SDropped off truck after hours.
Greg MIt was great. Front desk was very helpul
John WExcellent customer service!
Scott BSee above
janet lBetter equipment maintenance. Tire pressure sensor was faulty and message on low wager fluid
Pamela DNice folks that didn't get in the way.
David HThe young gentleman there was very upbeat and energetic and very kind and friendly. He was very quick to get things taken care of. He was very efficient...
christian wThe gentleman who runs the office. He does his job well and very professional. I will absolutely use uhaul from this location again.
Heather BReturning the truck was very easy, agent knew what he was doing, and we were on our way in a manner of minutes.
CHARLES JNo changes or improvement needed. David was helpful and understanding while being professional all the while.
Brian WThis is the best Uhaul location I've been too. The young man working front desk is awesome! Professional, hard working and very customer oriented. Dude deserved a raise he represents Uhaul well!
David CNothing really, the new manager was very helpful with renting a u haul and storage.
Gala DThe young man that was behind the counter was very nice.
Scott sThis location is absolutely amazing! GREATEST staff and easy drop off and pick up location.
DAVID CSuper ez drop!
David CEverything went perfectly and the rental process was so easy. The gentlemen that helped me was so nice and made the process easy.
Sandra JNot a bad review Double Springs location. The issue I faced was the original drop off location told me the were no longer accepting drop offs and didn't know why Uhaul would send me there. They sent me to another location! Upon arrival at 2nd location they advised me the are not equipped for ANY drop offs and don't understand why I was sent there. They sent me to location #3 where they gladly accepted drop off. Very disappointed in Uhaul.
Chris TThey did not have any dollys. I paid for 2 dollys and they just said nope we don't have any. I would like a refund.
Haven CThis was our first experience using Uhaul in general. We were so happy with the ease and customer experience. I'm not sure WHY we haven't used uhaul before now! This location was easy to find and extremely helpful and friendly. Fortement recommandé!
Tammy RDavid was great! He was very personable and made it a good experience! Merci.
Nicole MFigure out a way to include a jack stand so that if a loaded trailer has to be dropped the customer will be able to re-hook it without needing further assistance.
David rI had a truck reserved close to where I would use it. That truck was give to another customer and I had to drive almost 20 miles one way to get a truck. There and back was almost 40 miles of the 59 miles I drove it. Upon returning the truck, I was told they would only charge 0,89 cents instead of the 1.09. They did not do that either. I was charged full price. Seems u-haul has a pretty good deal going to collect mileage. Very dissatisfied with u-haul
Elston RThe guy who gave us the keys was so incredibly high he could barely work the computer. Either that or there was some medical issue going on. They also didn't have the appliance dolly that they said they did online, so we had to drive across town to another place to rent one. He didn't have any of the information that I put into my reservation online (email, phone, etc.). This place was very sketchy, and I would not feel safe here alone as a woman. It's the guy's house that you have to go into to pick it up. He also wanted me to prepay for all my mileage but I didn't know how many trips we would need so that doesn't make sense. Overall terrible experience with the company but the truck did work well.
Kendele KVery nice clerk
Ed CI calked them....message said leave message for return call. NEVER called back. So customer service is not a priority. They suck!!!! Will go somewhere else next time.
James SHorrible pickup experience. Little man at the front office was too cool for school.
Zachary PSuper fast processing and trailer installation. Very courteous site manager.
Prince NEverything was excellent
Irene DI ordered a dolly rental but no dolly was in the van. Made moving furniture difficult as I was moving by myself.
Anna VGreat customer service!
Kelly B