Évaluations des clients Down Town Globe Inc

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Down Town Globe Inc

Cote générale :

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yapi D.
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They charged me for 33 miles, but I really did 6 miles, that a ripoff

Alejandro D.
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Quick and easy pickup

Daniel L.
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Fast and professional - A++++ I would recommend this place to everyone!

TERRILL H.
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Great costumer service..

PHILLIP C.
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Great service, my favorite uhaul! Thank you Tony !

Alejandro D.
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Test for the service if it was up to me I'd give them 10 stars

gorgui S.
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Excellent service Good management

Jose C.
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Tony is the best on the biz!

JIA C.
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very good!

Derek L.
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Great all around !

Qalil I.
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The man running it was very unprofessional at pickup and return. The truck had trash strewn around in the back and the gas was less than half a tank.

KENNETH G.
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Employees polite and very accommodating.

Henry W.
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Clean the driver area there was trash left from the previous driver

SHERYL G.
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Customer service not the best. Location is dirty

SEUNG JUN S.
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Le client n'a pas laissé de commentaire.

Karl P.
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very dirty equipment, reserved a dolly but not available. the location closed at 2 pm even though my reservation was till 3pm

Richard C.
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The entire process of renting a cargo van was smooth and painless. The gentleman onsite was extremely helpful. I recommend this location and would use their services again without hesitation.

Alejandro D.
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Like this insult Location you are bad if I could I give it more than 10 stars

Robert S.
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When I made my reservation online, I had 2 insurance options: $10 with small coverage or $0. I selected $0. After my move, I was charged $25 for insurance. At no point was this told to me. This is a shady business practice.

ramond C.
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Le client n'a pas laissé de commentaire.

Jose C.
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Tony is the best!

DEBRA F.
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Doable hospitality could have been a little more approachable

JOSUE T.
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Good customer service.

Jose C.
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Simply the best!!!

HENRY W.
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Le client n'a pas laissé de commentaire.

Eswin R.
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Le client n'a pas laissé de commentaire.

Dione T.
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My mobile pickup was not easy. The truck I rented was down , so I had to go to the desk and wait and pay again by card. Then i got a bigger uhaul so my estimated clearance was compromised

SHAO W.
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Le client n'a pas laissé de commentaire.

Katie F.
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I am trying to be contacted by a manager. I had a terrible experience this past weekend renting a U-Haul truck. I had awful customer service and I would like to take this issue up with a manager. Please reach out to me at 847.322.6349. Thank you.

EVELING R.
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Didn't get the van i wanted.

Hsiuchen P.
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Put correct business hour information for the locations.

MANDUKHAI U.
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Due to corona virus and being safe, I reserved a self-check in rental but the person who was at the location said I cannot check in on my own and he processed the order.

Lauren T.
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Le client n'a pas laissé de commentaire.

ramond C.
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Le client n'a pas laissé de commentaire.

Pylyp L.
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Le client n'a pas laissé de commentaire.

MICHAEL L.
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The manager was very helpful and got me in my van quick.

Dotan S.
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This is not a comment about the location. It's a comment about U-Haul‘s reservation system: I reserved the truck at a location close to me but upon calling ahead of time i was informed that there was no such truck to rent there. They ended up finding the truck I needed at a location much further away. but had I not called ahead of time I would've arrived the morning of the rental and have been out of luck. That is just not acceptable.

pedro Y.
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Le client n'a pas laissé de commentaire.

John B.
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This was a truly horrible experience. The short version of the story is that there were several instances of me being told that equipment was available, only to learn later on that it was not. In the end, the trip ended up taking 6 hours longer, and costing me about $200 more than my original reservation. The Details: I reserved a 26' truck and auto trailer to move my parents from LA to Phoenix. I traveled 400 miles to get to LA, only to be receive a message that “UHaul is unable to accommodate my move today”. Apparently, no trucks were available within 50 miles of LA. So I was stuck trying to contact other rental truck company that wouldn't charge $4,000 for a same day, one way rental truck. After calling back a couple hours later to reserve a round trip rental (which would've required driving the empty truck back to LA, and taking a plane back to Phoenix) I was told that a one way truck was available downtown, but my auto trailer was not available. I found a Uhaul location that had a trailer and reserved it with a scheduling rep from Uhaul corporate. When I called the location that evening, the rep apologized and told me that there was no trailer there for me, and that the location hasn't had any for over two weeks, so he wasn't sure why someone reserved it. He told me that he had much a lot of smaller trailers (auto dolly's?) that I could use. This was a less desirable solution, but before I agreed, I asked him how could I know for certain that I wouldn't show up and be told that there are no auto trailers in their inventory. After looking further, he said that they don't actually have any of those either. After expressing my disbelief, I was told that there was one trailer, about 15 miles away that someone didn't pick up before closing. He also told me that I should arrive before the location opened or he can't guarantee that they wouldn't give away the trailer that I reserved with my credit card. I got there early enough to get a trailer, and about 45 minutes after we departed, the AC in the truck went out. After all of the extra driving around that I did, I was still charged an extra $13 for going over on mileage. Uhaul has a lot of work to do to address the holes in their reservation and scheduling system if they want to earn my business again. As a Process Improvement Specialist, I welcome the opportunity to speak to anyone at Uhaul to help address the issues that contributed to my negative experience.

ERLAN R.
Évaluation :

Guillermo have provide a good customer service at the check in time You should be there all time good service

Alejandro D.
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Always quick always friendly I would give them 10 stars

Erlan R.
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This person is so Rude Racist offensive He doesn't want to rent my friend a cargo Van just Because my card decline one week ago I am a loyal U-Haul customer for 10 year renting every week I will go to another car rental which I was my friends fault just because is my friends I don't think U-Haul have trained this horrible person this way If you don't have time to do your job please don't do it as costumer Is not my problem to have that kind of horrible experience I feel so frustrated

Hanalec M.
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Best branch ever! Always smooth and super friendly. Thank you!

Kenneth D.
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Le client n'a pas laissé de commentaire.

Niki Z.
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I said I didn't want insurance and they charged me for it anyways. The man who runs this place is rude and clearly scams people, I moved the truck down the block and back and somehow got charged for 4 miles

Howard L.
Évaluation :

Help clarify where to get the keys once arriving and using mobile pick up

Timothy S.
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I thought I rented the van for 19.95 a day. I used it for 6 hours, drove it approximately 40 miles, paid the 25 dollar insurance fee, rented a dolly and the bill was $125.00. I was expecting half that...so I most likely will be looking elsewhere next time. The guys at Downtown Globe were great, your "bait and switch" pricing was not.

SALOMON K.
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Excellent, fast, efficient, r the words .

Alicia A.
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Seller seemed annoyed that I did not get the $25 insurance for the trailer and when he attached the trailer to my truck he did not screw that knob and the trailer was loose. It seemed like if he did it on purpose just because I didn't get an insurance.

mark M.
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i SAY JUST CONTINUE TO DO THE SAME ABOVE AVERAGE WORK AND CUSTOMER SERVICE LIKE YOU PROVIDED MEWOULD BE GREAT!! THANK YOU MUCH! M.A. & CECILIA M.

MARVIN D.
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Service is poor, and the gay there is very rud, I wont recomend this location to Any one , Gas was less than the paper estated when I get back with the truck he wanted me to fill the tank where he said, I refuse because I take a Picture of the original amount it Was . He is a very desonest person.

Alex P.
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Le client n'a pas laissé de commentaire.

Christopher J.
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Helpful staff. Fast. Great customer service...

jason Y.
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The employee was very rude

Alejandro D.
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I go there all the time, I give it 10 stars

Jose C.
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Simply the best!

Jackson P.
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Rude staff

Diana G.
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Le client n'a pas laissé de commentaire.

Abraham Y.
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Le client n'a pas laissé de commentaire.

Staci F.
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Didn't have the uhaul store just a pick up location

Yessica C.
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Le client n'a pas laissé de commentaire.

Jackie M.
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Le client n'a pas laissé de commentaire.

Jose C.
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Excellent service!!!

Paknon A.
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Le client n'a pas laissé de commentaire.

Kevin P.
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Location does not offer 24/7 pickup as advertised online and also did not have the equipment that I reserved. Cost several hours of waiting and ended up needing to do 2 trips with the smaller equipment. I had even called the day before and UHaul confirmed everything. Terrible communication.

rocio M.
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Le client n'a pas laissé de commentaire.

Angela H.
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Le client n'a pas laissé de commentaire.

Austin H.
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Le client n'a pas laissé de commentaire.

Lukas S.
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The manager stated that they do not open before 8am, which is different than what the Uhaul website markets. This should be rectified.

liborio S.
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Excellence

moonsung O.
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Le client n'a pas laissé de commentaire.

EMILY G.
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Le client n'a pas laissé de commentaire.

Chan L.
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Le client n'a pas laissé de commentaire.

Jose C.
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Top notch as always

James K.
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Le client n'a pas laissé de commentaire.

Beverly D.
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Great Service

Michelle W.
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Awesome customer service! Friendly, quick and expert customer service.

Jim R.
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Pre ordered two furniture dollies and only one was available. Could not adjust contract so I was sent to a different location to pick one up. He said he would call ahead and all I needed to do was pick it up. That second location told me they were not informed I was coming and they also didn't have a dolly. Luckily the second store was extremely helpful and she located another dolly and saved the day.

Alejandro D.
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Love the service I would give him 10 stars

Artin B.
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Le client n'a pas laissé de commentaire.

Karine J.
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The location was great, fast and easy!! Uhaul over all as a company has given me so many damn problems! I would rather pay 3k to get movers than have to deal with their s*** again.

Samuel K.
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The person in charge of this location was extremely abrasive and rude. Due to his unwillingness to listen, I ended up spending more time and money on my rental. The truck was extremely filthy which leads me to believe they are not following COVID protocols.

Wilfredo M.
Évaluation :

Th best Uhaul Center in town

Jordan F.
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Locations that aren't owned by Uhaul need to adhere by better guidelines and be more organized. Customer service was rude, tracking of trucks and auto transport could be improved and shouldn't be promised at reservation if there's no guarantee. We barely managed to obtain an equipment before we had to move out of our house.

Wilfredo M.
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THE BEST UHAUL CENTER IN TOWN

Vladanka H.
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Le client n'a pas laissé de commentaire.

ramond C.
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Le client n'a pas laissé de commentaire.

DIONISIO T.
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Le client n'a pas laissé de commentaire.

darren P.
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The entire experience was very disappointing. When I arrived I was having an issue with the app so the manager on-site brought us inside to help. He was not able to convey the details of the rental because his English was not the best but I tried my hardest to make sure everything was good to go. When I received the invoice I noticed that the rental's fee was over $80 so I made sure this would not be charged to my account since the fee I booked the rental for was $19.95 online. He told me that if I brought the rental back with a quarter of a tank he would take down the price. I recommend a translator on-site or someone who can clarify and answer any questions. There was definitely a language barrier. Upon the return of the pickup truck the same manager took the keys and said I was all good to go and he would sent an email confirmation in about 10 minutes. Two hours passed and I hadn't received anything and on the U-haul it said the truck was still in use, and there was an $120 pending charge on my acct. I went back to the location and expressed my concerns and went to close out the rental through the app instead. The manager asked me if I filled up the tank, I said yes but I really didn't have to fill it up in order to get the rate I booked the u-haul for. I didn't get a response but he motioned for me to come over to the computer. On the way over I heard one of the non-Black workers say n*gga to one his co-workers which was very offensive to hear as a Black woman and paying customer in a place of business. The manager said nothing. After a few minutes he closed out the rental and updated the charge to my account which was what I thought was done 2 hours ago. I'm pretty sure if I never went back, it wouldn't have been resolved this way. There were also tools and plastic in the area behind the driver/passenger seat which was odd. I will never return to this u-haul location.

Alejandro D.
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my favorite place to rent truck by-far

Dustin N.
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Le client n'a pas laissé de commentaire.

bill H.
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Le client n'a pas laissé de commentaire.

JAE HOON B.
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Le client n'a pas laissé de commentaire.

Jose C.
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Great location. Tony's the best!

Danielle C.
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Le client n'a pas laissé de commentaire.

Jaime Z.
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Le client n'a pas laissé de commentaire.

jorge R.
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Easy and fast

vianda H.
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The manager at this location does not conduct business in a profession manner and does not try to resolve customer issues once brought to his attention.

Channing T.
Évaluation :

Change parking status on this location to “No Parking Available”

Nicholas L.
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The truck was not clean in the cab or the tail. The previous drivers trash and receipts still all over the place

Non reviews have been submitted for this location.

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