Le client n'a pas laissé de commentaire.
Reuven F
Customer Reviews for Downeast Hub
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
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nothing needed for improvement good business & nice sincere people thank-you
LLOYD SIt was pleasantly straightforward to book and rent a trailer on short notice. The owner (Mike?) was very helpful in getting me set up and comfortable with the trailer. Smooth transaction all around!
MATTHEW DThey did sneak in a surprise cleaning fee that was not expected but otherwise, this was a perfect rental.
RICHARD WOwner was not available to assist with trailer off-load from my vehicle. I am an elderly individual who did not have the capability to lift the trailer hitch from my vehicle and the owner explained that he would be out of town on my scheduled drop off day and no one at the site would be available to help. He did indicate that if I knew how to drive his forklift at could get the keys from his elderly mother, who would be tending the shop while he was gone. He also said that if I had a floor-jack I could bring that with me to lift the hitch from my car, and then just kick the trailer tongue off my jack to get the hitch free, which I ended up doing. He didn't offer any discount for my troubles, but I wouldn't recommend the location to anyone else. I didn't have much choice about renting the trailer from that location since they are the only UHaul rental location within a 30-mile radius of our area.
MICHAEL JAllset
ALEXANDER NPayed for dolle and there wasn't on hold me it had 3/4 of a tank it only had 1/4 so ihad to put 50 Dollars in and a nother 20 in to bring it up to 2 3l4 when I dropped it off so I wouldn't get charged 4-50 a gallon I help a lot of people move never again us in Calias Maine
SCOTTY ABernie was excellent delivered and picked up the box and answered all of our questions .
Shelley SEverything seemed to be great at the drop off location
jack wMike was outstanding to work with however as a company U-Haul needs to improve on providing, fulfilling reserved equipment needs. I had made reservations almost 1 month prior to our anticipated closing on sale of our home and closing on new home for: 1-26' van and 1-20' van. On the day prior to pickup I was informed, "sorry we do not have a 26' van available" . Subsequently I had to rent the only other available option, 2- 15' vans which still were not large enough, as well as find yet a qualified 3rd driver. Totally unacceptable and unexplainable. Had I had advanced notification I could have had Ryder in Bangor deliver me the equipment I required/needed. So Mike and Downeast Hub get the kudos but U-Haul as a company sucks based on their ability to meet/service the customers needs.
Calvin JI think your doing good now
Mary JAwesome place to rent from. They were very knowledgeable and helpful.
DAVID MVery Professional
LLOYD SNothing, the manager and the team are 100% customer focused and clearly understand the needs and even propose different solutions. 5 stars to them.
AMIR ALocation was closed at the time of Drop off, however, there were no issues and the business was easy to access and clean area.
JOSEPH AService and expediency were well above average!
DEREK HTruck was dropped off when business was closed.
ROSS LDon't require use of an app in an area that has limited cell reception.
Diane KI haven't driven a U-Haul truck in quite a while.. I've rented several trailers but not a truck. I have to say I was pleasantly surprised
DAVID NFriendly, helpful and efficient.
DANIEL IMaybe have a few straps on hand for sale ;) but otherwise nothing. You're great.
Ruth MGreat customer service very helpful
LESLIE OGreat service!
Barbara ADrop off was easy as could be, nice staff. As usual.
Kinsman CAlways great to work with and make the process really easy.
Jeffery MExceptional personalized service
JACK WNo comment
THOMAS DVery friendly, customer oriented service.
Fran WBernie was excellent and I got a free bag of the best coffee ever from the owner
VICKI BLocation was good but truck had engine warning light on, very concerning
Randy MPrice was reasonable. Equipment was okay and saved money from using a mover.
ROBERT IMy only frustration is more with the system. Our pickup location was changed, adding more miles to our trip, and I was charged for those. The. Our truck was checked in one minute late and I was charged for an extra day. Fortunately Chris from your customer service department was incredibly helpful and friendly, and hopefully has resolved those issues for a refund.
DAVID RWe had a problem with our motorcycle on our way back from Canada. Downeast Hub U-haul went above and beyond to help us with our situation. Any employee even drove me to a store so I could buy ratchet straps to tie the motorcycle down in the u-haul truck. I can't say enough about Downeast Hub. Thanks again for everything. Peter and Leigh Kuhn
PETER KDowneast Maine is very fortunate to have such knowledgeable people working at the Downeast Hub. Mike as well as his staff gave excellent guidance, and all were readily available to answer any questions. Things fell into place quickly and this experience was a very positive one for us. Thank you for the opportunity to express our thanks once again.
Jo SAbsolutely Nothing Other Than Whatever They Themselves Suggest.... This Bunch @ This Location Are Absolute Professionals
LLOYD SDidn’t have any contact with an employee, I turned in my equipment via app, which…… perfect I had no contact with personnel at the hub, your mandate of answering that I did or didn’t is unfair to the receiving dealer. Took my entire good review and soured it. The HUB was perfect.
MICHAEL SEveryone was very helpful. Would definitely use them again.
Karen SWonderful experience
STEFANIE JWe are always treated with respect and welcoming folks.
ANDREA KBernie was great and very accommodating when we had several changes
ANDREA KNothing. I reserved the U-Haul and returned it the next day and both locations treated me/us with respect and courtesy.
ANDREA KExcellent
Tyler NEverything was great
Eric SI was completely satisfied. The staff was friendly and helpful, the terms were clear, and the price was good.
Joanne DVery excellent!!!
CRAIG WGreat and friendly service.
Rolando RGreat experience
Steven FEverything went well, helpful, friendly and my husband left his credit card behind and we were called and they were going to accommodate us by staying opened until we could get there but we said it would be fine to get when we returned the Uhaul in the morning. Excellent experience!
Sherry JEep helping people move !!
John MGreat friendly service and help hitching up the trailer.
Peter HMike was great in all aspects of the rental process. Thanks
Mark HGreat
Danny KWonderful experience. Mike was knowledgeable and professional. I will rent another uhaul there again. Excellent service. Highly recommend.
Michelle S