Customer Reviews for Downeast Self Storage
(Concessionnaire U-Haul dans le voisinage)

388 évaluations

80 Dicenzo Ave N   Calais, ME 04619
(Off Rte 1 turn onto Nields Ave to get to Ind Park)

(207) 454-1317

Heures

  • Lun - dim : 8h am à 1h pm

Services dans cet établissement :

Pour nous contacter

(207) 454-1317

80 Dicenzo Ave N
Calais, ME 04619
(Off Rte 1 turn onto Nields Ave to get to Ind Park)

Services dans cet établissement :

Heures

  • Lun - dim : 8h am à 1h pm
  • Retour client 24 heures

Testimonials From Recent Customers

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Overall Rating:

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Évaluation :
5

The attendant was excellent hi how are you welcome and thanks for all that you're doing happy to help well you don't wanna just sit in the chair all day do you yeah yeah yeah I'm busy all the time and if there's no things I can do let me know if you knows it's just a quick little bunches here or there yeah oh you're welcome

Timothy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

It was all just right

Virginia E P. 
Évaluation :
3

was closed when I got there so just dropped

Brett Alexander T. 
Évaluation :
5

equip trucks with floor hold down loops (I used the van to move a 3 wheeled motorcycle).

Julieo D. 
Évaluation :
5

The 10 foot truck I rented needs work on the front end of the vehicle. It shakes very badly at speeds above 45. I got stuck in a furniture store parking lot. When I went to the rear of the vehicle I noticed the truck had an Arizona license plate attached. The tires would not pass inspection here in Maine. The mileage on the truck was over 55 000 miles. I think the same tires that came with the truck are still on it. The folks running the location are fantastic but the condition of the truck is completely unacceptable and dangerous.

ROBERT F. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mark R. 
Évaluation :
5

Great service, responds fast and efficient. Will use again Thanks

RONALD O. 
Évaluation :
5

Let the customer aware of the cost before charging your credit card.

Joan O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

excellent customer service. Thank you! Was definitely use again!

John D. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Ashley S. 
Évaluation :
5

Excellent customer service I will highly recommend to all friends, family and colleagues!

Luke P. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Diane M. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

LeRoy S. 
Évaluation :
5

Perfect transaction, repeat customer. This uhaul location is always a fast ,friendly drop or pickup .

Eric H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gary C. 
Évaluation :
5

Truck tidy and very well maintained. Worked as it should and user friendly.

Kerry P. 
Évaluation :
5

Excellent service, renting a truck was easy!

Forrest S. 
Évaluation :
5

Nothing. You both were very accommodating and very helpful. I appreciated doing business with you. Thank you Mary

Mary S. 
Évaluation :
5

John is great. Have used his location before. Very accomidating..

Thomas H. 
Évaluation :
5

Our only complaint was the truck we needed was not available.....we have rented the se truck for several weeks to move a ceramic shop......it was very disappointing not to have a heavy duty truck available.....it was taken by the company not a client.....

Belinda S. 
Évaluation :
4

Doing business over an app is so unipersonal, why would you ask about "customer service"? Just ask 'how did the app work".

KEITH H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Michaelle S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

PAUL S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Josh G. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Jason C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Elery B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Morgan T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALVERY L. 
Évaluation :
5

Excellent service and very helpful

Andrew M. 
Évaluation :
5

The owner and his son were extremely helpful and went above and beyond. They hooked up the trailer after hours. Extremely friendly staff and very knowledgeable. I would highly recommend this business.

Stephen H. 
Évaluation :
5

Nothing needs. Changing.....very polite.... Very friendly.....and very knowledgeable.....

Belinda S. 
Évaluation :
5

You can't ask for nicer people to work with!! Very helpful and kind!!

Matthew A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ROBERT P. 
Évaluation :
5

One of the nicest uhaul locations I've seen. Especially for a remote area

REID K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

jeff S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bryan A. 
Évaluation :
5

John & Mike Owens Are both very professional, friendly, accommodating and make you feel very comfortable during the entire rental process.

Sandy S. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roxanne R. 
Évaluation :
5

Dealing with internet return of the truck was a pain in the neck--I have used internet return a couple of times and the process doesn't seem to have gotten any easier or quicker--this part of a truck rental needs significant improvement!!

Dale B. 
Évaluation :
5

went well. Truck was clean and ran good.

Norm R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

GREGORY P. 
Évaluation :
5

Need less hassle with online return

TERRY L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

VINCENT O. 
Évaluation :
3

I would improve the inside of the trailer so that there are more areas to hook straps and tie downs. I used a different trailer in the past and it had wooden boards on the sides of the trailer with lots of space to tie items down. The trailer that I had did not even have enough space to hook a ratchet strap. I would not recommend using this trailer to anyone.

Susan B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Markie F. 
Évaluation :
5

Keep up the good work

Kathryn M. 
Évaluation :
3

The guy was friendly enough. Simple, to the point.

John W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

ALDEN M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Hank B. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Jerry J. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Gabriela E. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

David S. 
Évaluation :
5

I want to especially thank Mike for all the extra work he put into getting the truck and making all the necessary arrangements. Thank you so much, Mike! Sincerely, Heidi Parsloe

Heidi P. 
Évaluation :
5

Excellent ??

Alfred P. 
Évaluation :
5

The whole experience was absolutely wonderful. The owners made it so easy for me and went out of their way to be accommodating. I don't see how they could possibly improve. Wonderful and caring owners who made a potentially trying move into a pleasant one. Thank you!!

Patricia M. 
Évaluation :
5

With an extreme equipment shortage in the region, they were still able to help me out. Top notch service. Highly recommend Downeast Self Storage for all your moving needs.

BENJAMIN J. 
Évaluation :
5

Excellent

CRAIG W. 
Évaluation :
5

John is an asset to U-Haul.

CRAIG W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Mary B. 
Évaluation :
5

VERY FRIENDLY!! A PLEASURE!

Joseph L. 
Évaluation :
2

I had to help recuse the person on duty who put the trailer too far back in the lot and was rolling out into the street.

Michael P. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
5

Rediculous wait time to do paperwork

Gregg H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Richard G. 
Évaluation :
5

Nothing!

Richard R. 
Évaluation :
5

Great service!!!

Jill M. 
Évaluation :
3

The best thing about this place is the people who work there. They are accommodating, kind, and funny. They prompt clients to be sure we have thought it all through and have what they will need. They are the reason to rent at their site and the reason we would recommend them. Their answering message gives their cells and home phone numbers so they are easy to contact. They know their stock well, so even though it may be early and they are not yet at the shop, they know if they have what you want for a truck/trailer. The shop is small and crowded but maybe there are not usually more than one customer at a time.

Suasn N. 
Évaluation :
4

Le client n'a pas laissé de commentaire.

jane L. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

tom M. 
Évaluation :
5

Nothing to improve. Service was exceptional.

Scott H. 
Évaluation :
2

The folks who ran the place were very polite . BUT, they were unfamiliar with the computer system and nearly charged me twice and cost me about 2 hours of my work time finding the issue and doing it on paper, when it should have been a quick pick up since all was "prearranged" and paid the day before. John is a good man but it was a less than pleasant experience. He explained that u-haul updates and changes tech. platforms frequently. The dolly lost a fender driving down route 1 which was recovered and he explained a gentleman from u-haul was there a week before to "fix" the bolts holding the fender. i resolved the problem myself but he is now aware there is a problem and it is unsafe. I've used u-haul many times in many applications but this was a real bummer and i'm not sure how to handle it from here. Ross Lawrence

Ross L. 
Évaluation :
4

Rien

jamey W. 
Évaluation :
5

Nothing,Mr.Owen is great. He made me feel welcome.

Clayton E. 
Évaluation :
5

Some sticky surfaces in cab

Kennneth M. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Daniel D. 
Évaluation :
2

Make rentals cheaper. Don't use Ford vehicles that have horrible hauling capabilities as well as terrible gas mileage. Have each location fill up the vehicle before releasing it to a customer. Make sure each vehicle goes through rigorous maintenance procedures after long distance moves.

Jonathan M. 
Évaluation :
5

Thanks for your help. Service was great and very easy to use. Really convenient and pleasant service.

Christopher T. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

charles S. 
Évaluation :
5

Our experience with u-haul was and is and absolute nightmare! We rented a 15 foot truck and auto transport. The truck blew a right front wheel bearing completely which in turn blew the right front tire. We were fully loaded with a 3300 lb. car in tow. it took an hour and a half for roadside asst. to answer the phone. They in turn gave the roadside tech. the wrong location where we broke down, never mind almost killing ourselves on a major highway. Luckly I had two hands on the steering wheel an was able to keep the truck and trailer straight and got to the breakdown lane in tact. A tech. finally got there after calling us directly to find out where we were located. He changed the tire and quickly found that the right front wheel bearing blew out and caused the tire to blow out and told us the truck could not be driven. So on the phone again to roadside asst. and i never got though, my wife got on our laptop (lucky to have a signal from a hotspot modem) and was able to reach online. All in all we were on the side on the highway for six hours when a tow truck the size of a rotator truck on ice road truckers shows up. U-haul gave them misinformation of the size truck we rented. So they had to leave and get a one ton small boom tow truck so they could tow us to our place approx another hour and a half. So after seven and a half hours we got our place with a disabled truck. Ever try unloading a truck with all your belongings in it but can't move it to where you need it. That beautiful ramp the truck has is no good to use because the truck isn't where you need it, never mind 100 degree heat in Florida. Well it took my wife and I all day to empty the truck because of this. Then the straw that broke the camels back happened. U-haul calls for a different tow company to tow the truck out of our property. They show up with another huge tow truck that is going to be really tough to maneuver on our property. I told him immediately to get a smaller tow truck and he explained there wasn't one and if i needed the truck out of my way he would tow it out. Oh yes he towed it out, took two hours and rutted my driveway many times back and forth approx 100 feet long a foot deep because his tow truck was to heavy for off pavement. It took me a day to fix it with a shovel and rake in 100 degree heat so that my wife and I could get out of our property to get necessities. I contacted u-haul of all this and was told a representative would be in contact with me. Well they did yesterday after a week and a half and instructed me that u-haul has absolutely no responsibility and would not be able to do anything for my wife and I, you know things happen, I should have done this and that, the tow company is at fault, u-haul has done nothing wrong (it's all everyone else's fault) Well, U-HAUL thank you for doing nothing. Yes breakdowns happen, but then it's what you do when things of this sort happen.I Do Not Think I Have Done Anything Wrong except to re

Norm R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Brenda H. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

don K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Bogden K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Kate R. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Marjorie H. 
Évaluation :
4

Very professional

Ted W. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Leslie K. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

JOSE J A. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Raymond B. 
Évaluation :
5

This uhaul store was wonderful and helped me with everything I needed. Great people and service.

Judith P. 
Évaluation :
3

no one was there. I question the price. I wanted to drop off at eastport and the web site gave me a discount if I took it to Calais as well as more miles.

david H. 
Évaluation :
5

Every thing went very smooth and pleasent

Thomas O. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Charlie D. 
Évaluation :
5

I had a great experince with john and mike at Uhaul in Calais. There quick friendly and helpful. From getting me the right truck to finding me a spur of the moment storage unit!! There great! I'm going back and i recommend you do too!!

Britteny R. 
Évaluation :
5

No problems. No staff on duty but left a phone number to call. We were able to leave the 4x8 foot U haul in the place he requested..

david C. 
Évaluation :
3

wipers poor

STEVEN C. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Caryn V. 
Évaluation :
5

Le client n'a pas laissé de commentaire.

Roderick B. 
Non reviews have been submitted for this location.

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