Évaluations des clients Downtown Cash 4 Gold

Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.

Témoignages des clients récents de Downtown Cash 4 Gold

Cote générale :

Les commentaires sans texte sont cachés. Afficher affichés. Ne pas les afficher

Stephen D. le

Évaluation :

The lady there went above & beyond to be friendly & accommodating

marien A. le

Évaluation :

Thank you so much for helping me out, I love that you had the truck there for me.

althea M. le

Évaluation :

They where very helpful. When I arrived at the location I realized the truck I had ordered originally was very small for me so they swapped it out for me without any problem. Thank you so much

Elizabeth T. le

Évaluation :

Very helpful & nice to do business with.

cari G. le

Évaluation :

Thanks for bringing me the cargo van to the front .

austin T. le

Évaluation :

When I arrived the van was already in the front of the store for me. All paperwork was done very fast, friendly attendants would recommend this location.

Cathy B. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian A. le

Évaluation :

They attendant was so helpful he brought the van to the front of there store. Great Service ????

bidi D. le

Évaluation :

Customer service was excellent.

malik Y. le

Évaluation :

They were very fast And very helpfull

april H. le

Évaluation :

Le client n'a pas laissé de commentaire.

brian A. le

Évaluation :

Great customer service would recommend this location to everyone.

bryan N. le

Évaluation :

Nothing

shekti K. le

Évaluation :

very clean place and very helpful thanks for bringing the truck to the front the front of the store very friendly.

kemboi J. le

Évaluation :

Everything was excellent. Truck was clean, personal was very professional ans polite. Will do business again.

miriam B. le

Évaluation :

Nothing at all keep up the work

marien A. le

Évaluation :

Thanks

david N. le

Évaluation :

Thank you so much great service.

lisa F. le

Évaluation :

The people there were very nice brought the truck to the front for me and excellent customer service .

judy J. le

Évaluation :

thanks execellent service I recommend this location.

candice P. le

Évaluation :

I work across the street it is very convenient for myself truck was in The front of the store it was closing time they still let me rent the truck thanks.

roland B. le

Évaluation :

Le client n'a pas laissé de commentaire.

Jeffrey S. le

Évaluation :

This location was very convenient for me since I don’t own a vehicle,very friendly the attendant brought the truck to me right in front of there store . I recommend this location.

brian A. le

Évaluation :

I recommend this location . When I arrived the truck was already in front of the store . Previously they had texted me and told me to park in front of the store for pick up , it was so convenient for me. I will be back thanks again guys.

Lorell O. le

Évaluation :

I checked the review and noticed they don’t have much parking but when I walked in the manager was helpful enough to bring the truck in the front of the store. Customer service was great I would recommend anybody to come here for uhaul.

Thomas F. le

Évaluation :

Need accurate instructions. Paperwork had the pickup location at another address from where we were eventual sent. Neither location was an actual uhaul site - one was a furniture store and one was a pawn shop.

Kristen S. le

Évaluation :

Le client n'a pas laissé de commentaire.

Kurt Y. le

Évaluation :

Located in Watertown. No dedicated parking lot. Watertown is not a nice place..

Kaitlyn M. le

Évaluation :

The employee who we picked up the vehicle from misinformed us about credit card policies, and was overall rude and unhelpful. Pick up from anywhere else next time.

bob H. le

Évaluation :

Le client n'a pas laissé de commentaire.

glenn I. le

Évaluation :

they were very friendly and professional. I didn’t have to wait for my truck as soon as mentioned I was there to pick up a truck the gentle brought the truck to me. Thank you so much . I recommend this location to everyone.

caridad G. le

Évaluation :

As I walked in I was greeted nicely the truck was brought to me by an attendant in front of the store cleanliness was great and customer service. I would recommend this location to anyone.

richard A. le

Évaluation :

Le client n'a pas laissé de commentaire.

SHANKAR T. le

Évaluation :

Le client n'a pas laissé de commentaire.

caridad G. le

Évaluation :

A gentleman brought the truck around to me for easy access the truck was very clean and very professional clean place. Good customer service.

Richard H. le

Évaluation :

there is not a designated parking area for this location.

jordan K. le

Évaluation :

Le client n'a pas laissé de commentaire.

dierera S. le

Évaluation :

The location was on public square... very busy no parking especially for a truck and trailer

ercan D. le

Évaluation :

Today was a terrible nor'easter, freezing cold and wind. Manager brought my truck up front of the store,heated up my truck before giving me the final paper work. It was clean and nicely warmed up.

ERCAN D. le

Évaluation :

Great, conveniently located on the heart of downtown. Good experience, will come again.

debra M. le

Évaluation :

Thank you so much Chyna for the great service and experience. Will definitely come and recommend to anyone.

JEFFREY S. le

Évaluation :

After I pick up the I drove to post office, came back to car but car did not start. Called downtowncash4gold, manager Mr Cengiz came and jump start the car. Thank you for the great service middle of the freezing cold Watertown.

Justin J. le

Évaluation :

After making a reservation I get a call saying they didn't have the truck I needed but they had a size smaller. I agreed to reserve it. When I arrived to get the truck there wasn't one and mysteriously my reservation disappered. They then got me another truck several hours later and when I picked it up the mileage from the truck and contract were different. The store clerk wrote in the correct mileage on my contract but I was still charged for the wrong mileage. On top of that I got charged for an extra day. I use uhaul several times a year and this was the worse experience ever. Note the store clerk was very helpful at resolving this issue.

JOHN V. le

Évaluation :

I called this location for a rental and was sent somewhere else for pick up and I wasn't able to get a ride to the other location so the owner was wonderful he went and pick it up for me and brought to his location so I was able to pick up the uhaul. This is what I call excellent customer service someone that goes out his or her way for others. I recommend this location to everyone.thank you so much Downtown cash4gold Gold. You will be seeing me again.

CARIDAD G. le

Évaluation :

Thank you for everything you were great

TERRY R. le

Évaluation :

It was an excellent service I highly recommend to my friends. Truck was clean, service was professional.

Justin C. le

Évaluation :

They were great.

CARIDAD G. le

Évaluation :

Wow I was very surprised when I came to this location not what I thought it would be this place is very clean .I was very comfortable the owner was so friendly and professional he made me feel like I was home.He brought the uhaul to the front of the store for me he explained everything to me. I would recommend this location to everyone .

jaime V. le

Évaluation :

I rented a uhaul from this location very professional employee.would recommend anyone.

TERRY R. le

Évaluation :

Excellent customer service. Truck was ready when I needed it. The store even put its own nice smelling air freshener.

Linda W. le

Évaluation :

Le client n'a pas laissé de commentaire.

Stacey W. le

Évaluation :

We were to pick the uhaul up at Delines Auto body in Watertown on a Saturday and the store was not open. We then had to be given a new location.

angela K. le

Évaluation :

china is great she explained everything even brought the uhaul to the front of the store for me.

nicole B. le

Évaluation :

Le client n'a pas laissé de commentaire.

TERRY R. le

Évaluation :

very fast service,left my key in the orange drop box .it was nice of them to called me with the update,when the store reopened. great service...!!!!

recan D. le

Évaluation :

I was new in town and needed a quick truck for my moving. I found this location in middle of downtown Watertown, NY. Staff (Chyna) was extremely helpful. She explained everything, gave my truck, and I was on my way in 15 minutes. I will highly recommend this location for all truck needs. Thank you.

steven W. le

Évaluation :

Thanks

KELLI D. le

Évaluation :

Place is Great also very friendly

samantha M. le

Évaluation :

China was very helpful she made sure truck was warm for me .

sam C. le

Évaluation :

Very help brought the truck to the front of the store.

TERRY R. le

Évaluation :

I highly recommend this location I own a small business I need a uhaul truck at least once a week this location is perfect for me they help me a lot they heat the truck up for me cleaned the snow and bring it to me at the door, what ever I ask them they do to help me out, when I need the truck its there. they are very friendly I recommend everyone this location. thanks downtown cash4gold see you next time.

Dave K. le

Évaluation :

Le client n'a pas laissé de commentaire.

joy D. le

Évaluation :

They were very helpful place is nice and clean.young man brought the truck around for me.put my car on the transport so yes I recommend this place.thank you so much and good luck.

millianneth R. le

Évaluation :

Le client n'a pas laissé de commentaire.

Donna L F. le

Évaluation :

Le client n'a pas laissé de commentaire.

MICHAEL L. le

Évaluation :

Excellent service. Hardworking and knowledgeable staff. I returned a car tow dolly and was immediately assisted with removing the trailer and offloading the vehicle. Very happy with the process.

Sandra F. le

Évaluation :

Le client n'a pas laissé de commentaire.

Peter A. le

Évaluation :

Staff great, but location is hard to find. Needs better signage and lot is difficult to enter and is in very bad condition.

dan G. le

Évaluation :

Le client n'a pas laissé de commentaire.

marissa B. le

Évaluation :

Customer service was excellent that you so much young lady.

LISA L. le

Évaluation :

she was very patience with me and helpful

HEATHER N. le

Évaluation :

Very nice woman . Real . Helped me a lot .

Allyson M. le

Évaluation :

Le client n'a pas laissé de commentaire.

MaRK R. le

Évaluation :

This location was VERY difficult to find. Very difficult to maneuver trailer ( I had to disengage the trailer myself after backing in a very confined restricted space.) The women handling the return was verbally helpfully.

jeffrey B. le

Évaluation :

Just signage or then that she was great .

TERRY R. le

Évaluation :

The the gentle was very helpful he brought the vehicle up front for me and everything ,place is very clean I would recommend it to anyone. Thanks cash4 gold

CHERYL P. le

Évaluation :

the only drawback would be the parking. Otherwise, we were very happy with the experience.

THOMAS J. le

Évaluation :

Owner was pleasant and helpful

BRENDA L. le

Évaluation :

Get a bigger sign so customers can see the location better. Great service

BOYU W. le

Évaluation :

Le client n'a pas laissé de commentaire.

JAROD M. le

Évaluation :

The people working at the station had NO IDEA what was going on. It took over an hour to rent a trailer. I'm used to uhaul being quick, easy and efficient, but this was a joke.

ELIZABETH A C. le

Évaluation :

I waited two hours. Eventually I was going to walk out and go elsewhere. Then the uhaul manager came and showed the gas station attendant how to use the computer to process paperwork. I was pleased he adjusted the account by $50. For this major inconvenience.

Elizabeth S. le

Évaluation :

Le client n'a pas laissé de commentaire.

JASON G. le

Évaluation :

This gas station had one, very inexperienced employee working. This employee had no clue how to rent out the U-Haul. I had a reservation and I was the only person getting a truck (I knew this because there was only one truck behind the station). I was there for almost an hour and had to take care of all of the signing out process over the phone. The process to get the vehicle was extremely stressful and time consuming. My previous experiences had me thinking this should have taken only 15 minutes. My whole day was pushed back because of the ineptness of this location. Also, half of the extra materials I ordered that were necessary for my move were not provided for me (including a furniture dolly).

Luke M. le

Évaluation :

The guy who checked me out was very friendly and kind but did not seem to kno how to use your internal site to check out trucks.

WALTER H. le

Évaluation :

I received a text message from Rebecca_Gay@uhaul.com instructing me that my drop off location had been changed from Monroe to Bridgeport. When I called Bridgeport I was informed that the reason fro the change is that the truck was needed in Bridgeport. I informed them that that was a distance for me to travel and that I was keeping my original drop off location as per my contract. Both Rebecca and her employee kept calling me on the phone and demanding that I bring the truck to Bridgeport. I refused and dropped it off in Monroe. They were rude and had no customer service skills at all. Why would you inconvenience a customer by changing the drop off location for you own convenience. I'd never heard of such a thing, and I've used U-haul quite often. Very disappointing experience. Thank you.

Mike B. le

Évaluation :

Just to have paperwork ready for easier processing but otherwise no issues

Jose G. le

Évaluation :

To Whom It May Concern, When I got there to pick up the truck the gentleman who was the cashier at the gas station convenience store was also the one responsible to give me the truck. He did not know how to use the U-Haul system and in fact had me enter my license number and my information in the computer which was at the back of the store. He would live me alone every time a customer entered the convenience store and I did not know how to operate your system either. After 30 minutes when I requested for him to finish this transaction so I could get on my way he told me that his customers would take priority over my transaction and that I could leave if I didn't like it, that for him the U-Haul business was less than secondary. So after 1 one he finalized the transaction and gave me the keys, he was even more rude when he provided me with the dolly, furniture dolly and furniture pads. I just could not believe the quality of service I received and I would have gladly walk away from his business if didn't had all arranged for me to move that day. The gentleman's name was: Reo Ravi. I have used U-Haul trucks in the past and never in my life had a situation like this, nor was I expecting it in my wildest bad service nightmare either. I am looking up to you to make this right and compensate my very poor rental experience with at least 50% of the rental cost of this transaction. I can be contacted at 914-767-6000 ext. 6676 Best Regards, Jose M. Gutierrez

ERIN B. le

Évaluation :

Le client n'a pas laissé de commentaire.

PETER D. le

Évaluation :

The attendent spoke english poorly and had a great deal of dificulty in acting on our reservation. The location is a "Mimi Mart" and he was the only attendent. We never recieved our contract from this location and had to work directly with the regional office to have one e-mailed. A completely unsatisfactory experience.