The check-in was OK, even though they made me duplicate some of the information I had already uploaded. The problem came during drop-off - they said they would handle, but the proceeded to charge me for gas fill up (1,5 gallons, even after I put in 4 before for only a 32 mile trip?!) and charged for being late (I was early but they did not process the vehicle for 15 minutes).PER JOHAN E.
Customer Reviews for Downtown Self Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Portland, OR 97209
(Business Hour Returns Only - All After Hour Night Drops Have to Complete Se)
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun au sam : 8h30 am à 5h30 pm
- Dim : 10h30 am à 3h30 pm
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
Le client n'a pas laissé de commentaire.Setevan D.
The whole experience was perfect!Thomas W.
I would love to have had free parking to use during the duration of my rental instead of having to pay for on street parking.Erin M.
Jessie was great!!! We showed up a little too early and he went above and beyond to take care of us. Very professional and really friendly. Made renting the uhaul super easy and a great experience. Definitely recommend this location!Helena R.
Retain your current employees - they are nice, efficient people.toby S.
Great customer service and pleasant experience. Thanks againKellie M.
Le client n'a pas laissé de commentaire.Allan B.
Le client n'a pas laissé de commentaire.LAUREN A.
1. Van was almost brand new, so it was in very good condition. It had not been washed in a while, so it was quite dirty. 2. Manager insisted that Collision Damage Waiver was required, not optional, and gave me contact information for area manager with whom to take it up. If true that CDW is required, then advertise that way. If not, educate your staff.PHILIP W.
They didn't have the blankets I ordered. It should not be possible to order things from a location that they do not carry.Scott D.
Le client n'a pas laissé de commentaire.TERRY RAY K.
Le client n'a pas laissé de commentaire.KATHERINE GRACE P.
The guys had a hell of a time with the computer when we came but they were really nice and courteous. Everything else was great!MELANIE J.
Le client n'a pas laissé de commentaire.Lionel R.
Easy to book on line, employee that helped me was great, very easy to rent from and may moving in a city less stressfulTawnia H.
Le client n'a pas laissé de commentaire.Said S.
I filed a complaint about location with UHaul. I will never use this location again and am actively letting as many people in Portland know not to use this location.Zachary M.
Great experience all around!Jason R.
Very helpful and friendly staff!Bianca C.
The employee at the location did not know how to issue the rental that we reserved. We had to wait for almost 45 minutes. When we returned the vehicle the employee apparently did not know how to close out the rental and charge the card they had on file. Today we received an email telling us to pay a balance for this rental or we would be sent to collections. I sat on hold with you "customer service" for over an hour without anyone picking up. This whole experience is unacceptable. Especially conisdering the dozens of times I have rented from you over the past few years. After this week, we will no longer be using your service. I don't ever assume we will have a response since your "customer service" regarding this situation has been so poor. Goodbye.Robert R.
Le client n'a pas laissé de commentaire.James P.
Le client n'a pas laissé de commentaire.Victor Q.
Van inside the cab was dirty and looked like it was not cleaned in a while. There was a used mask sitting on the dashboard. Yuk. We used our own wipes to clean the inside. Someone needs to clean these vans with the virus around us.Dennis S.
Le client n'a pas laissé de commentaire.cynthia C.
Le client n'a pas laissé de commentaire.holly O.
Pick-up took quite a bit longer than anticipated as neither employee seemed to have ever worked at this location before, and were almost completely unfamiliar with locks, computer log-in, etc. Both were very friendly and accommodating, but this level of mismanagement is unacceptable, and in future I'll take my business elsewhere.NATHANAEL L.
Wonderful customer service start to finish. I called this location because of their great reviews and I wanted to speak to a person instead of reserving my truck online. Both on the phone and face to face these guys are the best. They take great care of their customers and as a result we had a stress free experience. I will keep coming back, thanks guys!Shelly M.
Very pleased with how quick and easy it was to rent a van for moving. It helped with the overall move! Merci.Joanna M.
Le client n'a pas laissé de commentaire.Kaung Lin T.
Everyone in the office was so nice and super helpful, best customer service I have ever experieinced.Lisa M.
Le client n'a pas laissé de commentaire.Elise S.
the location was fine; however when I tried to pick up the van with my mobile phone, the u-haul website was down and I had to go inside to rent the truck.mark B.
Great friendly customer service. The truck was ready to go. I checked in online and that made the whole check-in process faster. I will rent from them again.Shelley S.
Jeremy's staff were professional, friendly and a pleasure to deal with. I also noticed they had fantastic relationships with the folks using the storage facility which, to me, indicated a very well-run facility. I will use this location from now on for my further rental and storage needs. Allen RobertsAllen R.
Le client n'a pas laissé de commentaire.Steven W.
Excellent customer service. Van was clean and easy to operate. Great experience.Sherri P.
Le client n'a pas laissé de commentaire.CHRIS S.
Excellent customer service, easiest U Haul rental experience I've had.Jennifer B.
Jesse was helpful and friendly and made the process very easy. The van we rented was in great condition and the whole experience could not have gone more smoothly. Merci.Jillian M.
be more accommodating.Raymond W.
Le client n'a pas laissé de commentaire.Lauren H.
I had ordered moving blankets and they weren't in the vehicle, which I picked up before the office open using the online system. I made do with beach towels but it was a little frustrating. Also, for the self-service system, while the email shows that you need extra info (passport/friend/family/employer/etc), the how-to video does not, and nowhere is there an explanation of why one is supposed to bring all that with you.It makes sense once you're in the app, but it still seems weird and I'm guessing some people won't be able to pick up their vehiclesElizabeth H.
Amazing experience! Especially appreciative of the support and cleaning during the COVID pandemic.Alejandro C.
Le client n'a pas laissé de commentaire.Fernanda A.
It all went well. Rental a hand truck was easy.Thomas G.
Great experience over all. Thank you!vick D.
Le client n'a pas laissé de commentaire.Brett Q.
Le client n'a pas laissé de commentaire.Michael Y.
Le client n'a pas laissé de commentaire.James C.
Two guys at the front desk were incredibly, nice helpful and pleasantly personable. Good experience all around.Peter R.
Van dash said it was due for an oil change.Gerald M.
They were fantastic, fast, and friendly! I would definitely go back!Mariano T.
The team is always very helpful and makes the experience a breeze! This is so helpful when dealing with the stress of a move ??Corrin O.
Nothing. Excellent people and good van.john M.
Le client n'a pas laissé de commentaire.Jon G.
On-site availability of the U-Haul van to the storage unit made the process SO much easier! Love Downtown Self Storage on Johnson in Portland!Susan W.
Van wasn't very clean in or out. Other than that all was good, especially agentsLynn G.
Dirty exteriorCynthia T.
Everything went smoothly and it was an easy process.Richard C.
Le client n'a pas laissé de commentaire.Tan L.
Le client n'a pas laissé de commentaire.Jason G.
Didn't love the way the truck's steering felt, but maybe that's all cargo vans. Overall worked really well. I'm glad they could be flexible with my return time and were very easy to communicate with. Great service, ok truck driving experience :).Robin C.
Staff at this location is great!Mike J.
Le client n'a pas laissé de commentaire.yuk yin L.
Le client n'a pas laissé de commentaire.Thomas T.
Le client n'a pas laissé de commentaire.Kristopher J.
Le client n'a pas laissé de commentaire.Thomas W.
because the van was parked under a tree, the windlows and windshield were all covered with grunge from the tree's flowers.WES M.
Le client n'a pas laissé de commentaire.Waleeska K.
Nothing needs improvement! Thank you!Ellen P.
Le client n'a pas laissé de commentaire.Jordan J.
Le client n'a pas laissé de commentaire.Kevin K.
Le client n'a pas laissé de commentaire.David C.
Le client n'a pas laissé de commentaire.Keith M.
Nothing, great service.steven W.
The online process was not helpful. Who was helpful was the gentleman at the counter. He did excellent customer service. Got me on the road without waiting and processed my rental efficiently.Gina M.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Chaochen W.
Both of the people who helped me at Downtown Self Storage were incredibly helpful, and went above and beyond to make sure that I had everything I needed for my move. I would 100 % recommend the location to anyone looking to rent a U-Haul.Janine P.
Le client n'a pas laissé de commentaire.Jason K.
Le client n'a pas laissé de commentaire.Richard W.
Le client n'a pas laissé de commentaire.Anthony M.
Le client n'a pas laissé de commentaire.JOSHUA H.
DSS rented on day&at time needed. Van was clean, drove well, & handled the load. Downtown Self Storage are always helpful&reserved van for me. Merci les gars!Laura T.
Le client n'a pas laissé de commentaire.paul D.
Great service. Easy pick-up and return.Chaojie W.
Le client n'a pas laissé de commentaire.Angela J.
Clerk was wonderful too. Thank youNatoscia S.
Le client n'a pas laissé de commentaire.Elizabeth J.
Great experience! In and out quickly, super efficient, friendly and helpful staff. I've already recommended this location to a friend.Jenny S.
Great customer service!Rachel S.
Le client n'a pas laissé de commentaire.Shirley H.
Le client n'a pas laissé de commentaire.Steven B.
Le client n'a pas laissé de commentaire.Robert I.
Don't try to scam me on gas. The truck was parked a few blocks from the location and I was in a hurry, so I wasn't able to report it before using it, but it was marked on paper as being at 3/8 of a tank but when I got to it, it was below 1/4. I ended up having to put 15 $of gas in the tank to get it above 1/4 tank after my 2 mile move. That's effectively less than half a mile per gallon, which is utterly ridiculous for a 10' truck.Tyler B.
Le client n'a pas laissé de commentaire.
increase the availability (inventory) of the 9 ft vans. This location is in the midst of high density apartments and condos.Mike S.