I got there at 3:30PM and no one was there and no one was answering their phone. I then called the main U-Haul number to confirm what I was doing and I had a 50 minute wait on the phone. Ridiculous customer service all around.DANIEL B.
Customer Reviews for Downtown Storage
(Concessionnaire U-Haul dans le voisinage)
Pour nous contacter
Waco, TX 76701
Services dans cet établissement :
Heures d'ouverture de l'établissement
- Lun : fermé
- Mar - Sam : 8h am à 12h pm
- Dim : fermé
- Retour client 24 heures
Testimonials From Recent Customers
Les commentaires de nos clients sont extrêmement importants pour nous. Nous en tenons compte pour guider nos efforts et améliorer notre service. Tout ce qui suit vient directement de la part de nos clients, sans filtre ni modification.
This was the easy part. Drop off was not a problem. I just wish picking up the equipment was the same.Randel N.
Location was very convenient and easy to access, as well as pull the trailer out.BROPHY S.
I was supposed to get a free 1 month rental, I ended up having to pay 140 $after being sent from my original drop off location to a completely different one bc they had no units available. I then had to drive the truck and trailer back to the original drop off location or be charged an extra fee is what they told me but then when checking out I was charged 66 $more in fees anywaysHaley T.
Le client n'a pas laissé de commentaire.EDWARD L.
Le client n'a pas laissé de commentaire.Debbie S.
Arrived at location at scheduled time. Office had a sign in window stating they won't be open until â€œTuesday at 8pmâ€ (2 days thereafter). Online check in did not work because uhaul rented & paid for was not on lot. Called customer service and was told the uhaul rented & paid for was not there. Forced to pay more money for a different/larger truck on the lot, despite having a reservation made weeks before. Left messages for local owners but never heard back. Disgusting and unprofessional local business practices. Forcing us to pay more because uhaul didn't have the inventory we had rented & paid for is also completely illegal. Horrible experience waiting in 108 weather for two hours to resolve this through the 1-800 numberGabriela W.
Le client n'a pas laissé de commentaire.STEVEN S.
Had trouble with the online check in on day to pick up truck but there was someone there to help check it out in person. Was able to upload the drivers license the night before but couldn't do checkout on day of.JOHN J.
Le client n'a pas laissé de commentaire.Kendall G.
Le client n'a pas laissé de commentaire.Joseph W.
Le client n'a pas laissé de commentaire.Carlton J.
The inside was dirty and the roof had a hole in it that had been duct taped.TIMOTHY G.
Le client n'a pas laissé de commentaire.SOPHIE M.
I just did the smart phone drop off, so i didn't really interact with this location at all.Chris T.
Le client n'a pas laissé de commentaire.ALEXANDER S.
Le client n'a pas laissé de commentaire.Andrew F.
Your after hours return procedure was a terrible experience. I followed all the directions and still couldn't get past the â€œlocationâ€ step. So I called the 800 # and was on hold for half an hour. No one ever came on the line to help. I finally gave up and dropped the key in the Orange box by the door. Then I get a message if I don't self return check in properly I'll be charged 20 $fee. That's ridiculous and if u haul charges me I will give very bad reviews and never use u haul again. You need to simplify your after hours return procedure. And what happens to people who don't have a smart phone?THOMAS T.
Truck was not cleanDave K.
no one was there when I dropped it offLISA B.
Excellent service à la clientèleFELIX Q.
the advertisement on your trucks say 19,95 $ a day...but when I when to pay the bill it was over 60,00 $ ...that's false advertising and a complete rip-off. The small print is the rip-off...never use you again..ROBERTO L.
Le client n'a pas laissé de commentaire.KYLE S.
Le client n'a pas laissé de commentaire.Anton D.
Don't change a thing Larry Is doing a awesome job We need more guys like him.PATRICK C.
Le client n'a pas laissé de commentaire.Colby D.
Le client n'a pas laissé de commentaire.Richard W.
Manager on site was working front desk with flu like symptoms which causes great concern in these unprecedented times of pandemic.LEIGH B.
Le client n'a pas laissé de commentaire.PAUL C.
Le client n'a pas laissé de commentaire.Bryan P.
Clean up the parking lot obstacles. The concrete walls are trip hazards and not easy to navigate around. Also it is not marked clearly how to enter parking service area. Looks like the parking area is where a former building was torn down fifty years ago and never resolved.Don W.
Le client n'a pas laissé de commentaire.Cheryl M.
Le client n'a pas laissé de commentaire.Luis L.
Le client n'a pas laissé de commentaire.Morgan D.
The rental location in mart is out of order and needs someone over it that doesn't lie to customers . We tried to rent a truck in mart and the man lied and said he would call back in 5 mins and he never called we missed a furniture pick up time and I lost money due to the man that was suppose to call me back to rent the truck never did. Overall it was a bad experience .Chrystal M.
Le client n'a pas laissé de commentaire.JOSEPH H.
Location was great. Only this that was Awful was the customer service from the UHAUL customer service line and the online assistance. It was the worst experience ever. Next time I'll just go to someone face to faceIrene L.
Le client n'a pas laissé de commentaire.CARLA D.
Le client n'a pas laissé de commentaire.Julie D.
Le client n'a pas laissé de commentaire.VIRGIL RAY II W.
Prior to my final drop off location I tried to drop the truck off at 1 other Uhaul location, only to be informed they are terminating their Uhaul contract, which required me to drive to a secondary location several miles away to drop off the truck. The secondary drop-off location was old, and run down, and was closed, even though it was 2:30 PM in the afternoon. I eventually figured out how to drop off the truck myself at this location.Carl B.
Le client n'a pas laissé de commentaire.STEVEN S.
Le client n'a pas laissé de commentaire.Jeff F.
Le client n'a pas laissé de commentaire.Jerry C.
The only problem was that the van smelled from dogs that had been in it and the seats had dog hair on them still. the customer service was very good though and the van was in good operating condition.SUSAN J.
I have used them over 4 times and they have never disappointed me!RACHAEL H.
Le client n'a pas laissé de commentaire.OTTO L.
Le client n'a pas laissé de commentaire.Mark A.
Uhaul office was closed when we dropped the trailer off, lot was good easy accessNed R.
Went very smooth.Russell B.
There is nothing to improve. Had a wonderful experience.Amy S.
Le client n'a pas laissé de commentaire.James B.
Le client n'a pas laissé de commentaire.Paul G.
The pickup was easy and convenient. The man who helped me was very kind and helpful. I do have a comment on the app - it would be helpful if I knew beforehand how I would need to get my keys (lockbox, person, etc.). With COVID-19 precautions being necessary now, I wasn't prepared to speak with a person. This being my first time using the 24/7 truck share I thought my keys would be in a lock box. Also, U-HAUL website stated my truck would be ready an hour before my pickup time, yet because I needed to get keys from a person I could not start my pickup before 8. If this could be stated for my location it would also have been very helpful. TLDR: My pickup was good and the employee that helped me was great. However I would appreciate if I had more information about my pickup on the app beforehand.Felicia O.
Le client n'a pas laissé de commentaire.Parrish F.
Le client n'a pas laissé de commentaire.Deanna W.
Le client n'a pas laissé de commentaire.Vicki W.
Wasn't crazy about having to do self check in and out but other than that it was great.Patricia M.
Great clerk on duty!Melissa C.
Have the truck size I reserve, or help me when I ask for help dealing with a truck that's double the size I ordered.Jackson F.
Le client n'a pas laissé de commentaire.katie K.
Everything was very easy. It's really important to use the app.Julia L.
Was not the location I had reserved to return the truck. Added extra miles to the trip, Additional charges for mileage!!!!! Check in process on the app took over 20 minutes to complete.. Go back to having live people on locations to handle the transaction!!!! I will not recommend U-Haul for anyrental needs to anyone.....Wayne B.
Staff was very helpful and reserving the equipment on line made the pick up very easy.John M.
Le client n'a pas laissé de commentaire.adriana B.
Super organized and fast (have had to wait in line at other locations). Convenient location.Renee M.
Le client n'a pas laissé de commentaire.Abigail T.
As long as the incorrect cleaning charge is reversed I will be a happy customer. Other than that there is no room for improvement as this location was nice to me.David C.
Le client n'a pas laissé de commentaire.Raynell H.
We hurried to get the truck at the Franklin Ave. site before 5 pm on Saturday. We actually arrived at 4:30 pm. The door stated that they were open until 6 pm on Saturday but the door was locked and no one was there. I resent the fact that they were close and the sign on the door says â€¦â€¦...closes at 6 pm.LESTER H.
Le client n'a pas laissé de commentaire.David S.
Le client n'a pas laissé de commentaire.Ashish C.
Le client n'a pas laissé de commentaire.james B.
Le client n'a pas laissé de commentaire.Joseph A.
Le client n'a pas laissé de commentaire.eric S.
Guy that helped outside was personable and quick. Checked the back, mileage and gas...good to go.Basil P.
Le client n'a pas laissé de commentaire.James D.
Le client n'a pas laissé de commentaire.Harrison R.
Le client n'a pas laissé de commentaire.Sonia S.
Super easy!!Timothy O.
Explain better the drop off situation. I was not told where i was suppose to drop it off. So I looked on the internet and found the closest one to me. Once i started the drop off the internet site said I was suppose to drop it off in another city which was 40 miles away from where we went to drop off. They had put the wrong city in of where the one way was going. After spending nearly 40 minutes on hold the U-Haul customer rep fixed it so i cold drop off where i was.Roy K.
Le client n'a pas laissé de commentaire.Rose D.
The guy was very nice he had brown hair and a short beard that helped me with pretty much everything and set up everything. He made things great!Devon S.
Drop off was quick and painless.Richard W.
Le client n'a pas laissé de commentaire.Steven M.
Le client n'a pas laissé de commentaire.Jrion C.
The equipment was clean . But need to ask customers if very thing was working . The air conditioner didn't work on the truck we rentedLuz A.
Got charged a cleaning fee without any warning. It was one small spot where i noticed dirt in the cab. And gas was put back on the same mark but i was still charged 24 $worth of gas.Courtney R.
Le client n'a pas laissé de commentaire.Hollan S.
Le client n'a pas laissé de commentaire.Scott C.
Le client n'a pas laissé de commentaire.Dora M.
Le client n'a pas laissé de commentaire.David N.
Guy at the counter was very pleasant, even happy. Acknowledged us, although he was assisting another customer. Told us where to park and that he'd be right out. PERFECTION! We were out of there in less than 5 minutes!Bob D.
Le client n'a pas laissé de commentaire.Jason D.
Le client n'a pas laissé de commentaire.DARON H.
The young red headed gentleman (can't remember his name) that assisted me was awesome. He was polite, courteous and timely. He was considerate and presented great customer serviceSonya C.
Le client n'a pas laissé de commentaire.Mickie D.
Smooth transaction, no improvement necessary.Dawn G.
The customer service was amazing, I will use this location only for future Uhaul needs. MerciVanessa H.
Le client n'a pas laissé de commentaire.Denetrice W.